7th year as a Best Pick
Best Pick 2017
certified company
Based on 519 Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 519 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

“He was prompt, on time, and did the work quickly, and efficiently. They've done plumbing, heating, and air conditioning maintenance. I'd give them an A+. Everything's been satisfactory.”

“I've had CroppMetCalfe for almost a year. The tech, when he comes—they're always professional and helpful. They did do some plumbing in the six months, because my drain was clogged. They also do the maintenance on the HVAC as well. I'd grade it an A+.”

“They do good work. The people that represent them give you a card, and they introduce themselves. They take care of things and make you happy. They do air conditioning, plumbing, and heating. I'd give it an A+. They're knowledgeable. They're good people.”

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. CroppMetCalfe deserves an A+.”

“CroppMetCalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

“They arrive when they say they're going to arrive, and they do what they say they're going to do. We have a heating and air conditioning contract with them, and also they sometimes do plumbing work for us. I'd give them an A.”

“They worked on HVAC and plumbing. I'd grade it an A.”

“We have always been pleased with CroppMetCalfe. It was heating and air conditioning. We can probably do an A.”

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

“From what I can recall, they just fixed the commode or something. Something that I should have been able to fix, but I just didn't know one little part to it. It was fine. I don't know whether I would recommend, but I wouldn't give CroppMetCalfe a bad rep.”

“I think CroppMetCalfe did some plumbing for us. They came on time, they did the work, and it was a fine job. They were fine. It was very good. I'd give it an A.”

“It went well. I liked everything. All the plumbers that I had so far, all the years—they've been very nice, very respectful—they respect me. All of them are nice. No complaints—A. They're very nice to me.”

“They were timely. They did good work, and they cleaned up well. They come by all the time. Just various things—they worked on our bathroom, so I would just say that. They did tile work, plumbing. I would give CroppMetCalfe an A.”

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

“I have used CroppMetcalfe for many, many years and would not trade them for anybody else.”

“They provide A/C, heating, and plumbing services for me, and I've always been satisfied. Their employees are always punctual and very pleasant. No regrets—A+.”

“The service technician was great. He quickly diagnosed a gas pressure issue and stayed to relay the information to the gas company's service tech. He ensured that the gas company addressed the issue—A+.”

“CroppMetcalfe techs are very knowledgeable, and they do the job right the first time—A+.”

“The technician inspected everything efficiently, explained what he needed to do, and was pleasant about it. No complaints.”

“I would refer friends to CroppMetcalfe, in the plumbing area.”

“We had an annoying drip in the bathtub faucet. No drips now.”

“Very pleasant and efficient technician.”

“I had service from CroppMetcalfe quite a while ago, and it was great.”

“CroppMetcalfe is competent, and they show up on time. I have a contract agreement with them. I've been with the company for 17 years, and I would absolutely recommend them. Their plumbing work is great. I'd rate them as an A.”

“CroppMetcalfe installed some grab bars in my bathroom and a new toilet. They did a good job. They earned an A grade.”

“They've done plumbing and HVAC work. What I like the most about them is that they're responsive, which is extremely nice. I would give them an A.”

“CroppMetcalfe does HVAC work for us as well as plumbing. They're very polite, easy to schedule, and responsive.”

“They do good work. We've had them do a variety of things—HVAC work, plumbing, and extermination. They get an A.”

“They did our maintenance service for our heating and cooling and the plumbing. They were pretty much on time, and they were courteous as far as covering their feet when they came in the house and when they were working with me. They knew what they were doing, and they were quick. I had them do the maintenance for my furnace in my townhouse. I was happy with their service, so when I moved, I used them again. They're an A.”

“CroppMetcalfe did the annual maintenance checkup, and they were efficient. They bought the company that I was with originally. They should get an A.”

“CroppMetcalfe recently did a plumbing maintenance visit. They came when they were supposed to, they did the job that they were supposed to do, and the gentlemen were clear on what needed to be done. I'd give them an A+.”

“I am really satisfied with the work CroppMetcalfe has done for me. I have been using them for quite some time. They service my furnace and my plumbing. I would give them an A+, and I would recommend that other people use them.”

“For plumbing, we used CroppMetcalfe. They're very professional. Their quality of work is very good. The plumbers were knowledgeable. They've also done heating and air work for us, and they did very good with the air conditioner and everything. It's an A+.”

“I am really satisfied with the work CroppMetcalfe has done for me. I have been using them probably since about 2001 or maybe 2000—I have been using them for quite some time. They service my furnace and my plumbing now. I would give them an A+. I would recommend that other people use them.”

“They're on time, and the technicians seemed to know what they were doing. I don't have any complaints, really. I had a gas leak on a generator, and they came out and fixed it. I have no complaints about the workers. They seemed to be good people. It's an A+ so far.”

“They're dependable, and they come when they say they're going to come. The technicians are knowledgeable and courteous. They checked the system for a winter service check. The latest thing was that I had a plumber come. I have a service contract with them, so they come out twice a year for the furnace, and I think it's twice a year for the plumbing, too. They were recommended by a commercial company. I've been using them for about three years. They get an A+.”

“CroppMetcalfe did good work. They service my heating and air conditioning unit, and I've also had the plumber come out and do toilets and faucets. I've been using them for about seven or eight years. I would say A+.”

“I had a positive experience when I used CroppMetcalfe. They provided plumbing, and they provided maintenance most recently—it's like a yearly contract. They came out to get my furnace ready for the season. I like their reliability and their professionalism. The cleanup is good. It would be A-.”

“I guess it was fixing the upstairs toilet. Everything is working well for me now. Customer service was OK. They wore booties. I would give them an A.”

“I was very happy with it. It was efficient, well timed, and everything turned out fine. Everybody was very courteous and got all the jobs done. They did some plumbing in the basement, and they're supposed to come back and do the regular check of the heating system, but I forgot to call them up and set that up. I've been using them at least five years, and they seem to be so reliable. They come probably twice a year—once for the heating, once for the air conditioning, and occasionally, they came and fixed them. They seemed to be very effective, courteous, and very happy. I would recommend them to anybody. I would say they're definitely an A.”

“They're scheduled to be out here tomorrow. I think they fixed the dishwasher when they were here last. I live in Rockville, so they're convenient. They're pretty dependable in what they get. I'd grade them an A.”

“I used CroppMetcalfe for plumbing, heating, and air conditioning. I love them, and I trust them. They're definitely an A.”

“CroppMetcalfe replaced our water pipes, and the quality of the work was excellent. I haven't had any problems since. The plumbers were friendly and polite. They were reliable, on time, and very professional.”

“CroppMetcalfe did plumbing repairs and replacements on a sink and bathtub. Everything turned out well, and we've been happy with it. I regularly recommend CroppMetcalfe, and I say to expect professional and courteous service. I'd give them an A.”

“CroppMetcalfe is very professional, courteous, and diligent. I had them install a toilet for me. They stay until the job is done. They’re an A+.”

“They’ve installed a hot water heater. The workers that come out are very impressive. They’re professional and get the job done.”

“They did some plumbing work for me last year. I thought it was excellent. I had a water heater that basically died. And then also they recognized another issue. He went beyond what he had to do in fixing the plumbing there. He did a wonderful job. I highly recommend them. I recommend them to everybody….I think the world of CroppMetcalfe.”

“It's OK every time they come. They do a good job—everything they've done for me has been good. They did plumbing once as well. Something that's really great about them is that they're reliable. I feel like they deserve an A rating—no complaints.”

“Overall, I'm pleased. There's one individual in particular who does a really fabulous job. I think, because I make a point to request the same technician, I have confidence in his competency, knowledge, and professionalism. As a company at large, they've been very attentive, and I feel they've done a good job. It's been a universally positive experience with these guys. I would give the individual I work with an A.”

“Everything CroppMetcalfe did went all right. Everything was fine. They put a hot water heater and a furnace in. I would say they're an A.”

“We have a semi-annual inspection with them, a plumbing inspection. We use them routinely. We've been using them maybe five years or so. I would recommend them.”

“I have a maintenance contract with them, and they do maintenance on both the heating and the air conditioning in addition to the plumbing. I would say that they're very thorough, that they are very attentive to detail, and the communication between the technicians and the owner is very good.”

“It was a maintenance call I used them for last, and they did well. No issues with their customer service at all. It was very fine. I will keep on using them.”

“They did some plumbing for me last year. They've always done very well. I've been a customer for probably 30 years. I started with the plumbing. I've been with the air conditioning and heating division for a long time also. I always get the contract because they always come right out. I don't have to be home for CroppMetcalfe.”

“We're satisfied with them. We have a contract with them. Some time ago they recommended one of their people to do some plumbing work for us. I would refer them to others.”

“I actually need to call them and get my service checkup. They have come out before for me, and they did well. Everything was as expected, and I'll continue to use them after my service contract is up. I've been with them for years and years and years, probably around 30. Anything I've ever had go wrong, they fixed it.”

“I have a service contract with them. They're respectful of the home. They are knowledgeable, and we've been with them about 20 years.”

“What stands out about CroppMetcalfe is that they're dependable. They did a major installation project for me. I think their customer service is good, pretty good, and I've had no problems with them. They always clean up after themselves. I have recommended CroppMetcalfe to others.”

“The work they did was fine. We've had them for years and are very satisfied.”

“We've been very happy with them. We've been using them for years, and they've always done very good.”

“I use CroppMetcalfe for heating and air conditioning service. I own two properties, so they came out to do the A/C just before we needed to use it. They serviced both homes. They are responsive, and they show up with technicians who know their stuff, which is great, because it's not a good thing if I'm teaching them. Customer service is very good, too. I also use them for plumbing services, and they've done an excellent job with that. There's a particular plumber that they have who just seems to have our area assigned to him, and he's very good.”

“It was fine. The worker was thorough. I guess you could say he took care of what needed to be taken care of. This isn't the first time I've dealt with them. This was their plumbing service, and it was a somewhat simple job. The plumber was replacing a shut-off valve to the toilet, but there were other issues with the toilet itself in terms of its running. He gave me advice, and I respected that. He didn't really try to push anything. They should probably get an A-.”

“I've used CroppMetcalfe for plumbing. They were a great vendor that came out and replaced a sump pump. They were able to show up late at night and were there until one o'clock in the morning trying to get this thing fixed because there was a major snowfall, and the exhaust pipe had leaked. They were really, really good as far as staying until as much was done as possible. The repairman was great. At the end of the day, we went with a space heater the next day under our deck, which unfroze the pipe, but that was a different story.”

“We've had a service contract with CroppMetcalfe as long as we've been here, 14 years maybe. We have always been happy with everything they've done. And we've had no issues with customer service.”

“I have a service contract with them. I have been using them for years. Their customer service is always really responsive to my needs. The technicians are great. I recommend CroppMetcalfe to others.”

“As far as I'm concerned, they did fine. Our dealings with them were fine. We've been very happy with them.”

“I've had work done by them for years. I have a service contract with them. They come right on time, and the service is great. I can't complain.”

“We have a service contract. They do everything very nicely. They come when we need them. They usually explain things with my husband, and they clean up after themselves.”

“They did some plumbing work for me in the last two years. They did fine. They cleaned up after themselves. They did heating and air work for me, too.”

“It's working fine. I have a service contract. They were fine and cleaned up after themselves as well.”

“They did plumbing work for me recently. We use them a lot. I think they're very professional. They have high-quality people working for them. They are persistent in finding out solutions to problems. That was great service for me.”

“I have a service contract with CroppMetcalfe. It's fine.”

“Their services have been very good. They know what they're talking about, that's the impression I've gotten. I would recommend them to others.”

“I was satisfied with it. I don't have any complaints. They've been prompt, and I've had primarily maintenance, so I haven't had any problems.”

“We're very pleased, and we've used CroppMetcalfe for a number of years for plumbing and for heating and air conditioning. Their staff is very good, very knowledgeable. They arrive within the window of time they say they're going to. They do good work and clean up after themselves. We're very pleased.”

“They're excellent. They're always on time. They're always courteous. They're also very kind to my elderly mother.”

“Everything's been going fine. I have all good things to say, nothing bad. We're happy with their service.”

“They do a great job. I have a contract with them.”

“They've done some plumbing work, and they've done air conditioning and heating work. It's all been a very, very high-quality service. There is good cleanup with the plumbing. I feel comfortable with the people in the home. We also did a new air conditioning system with them last summer.”

“They are very satisfactory and very professional. I'm satisfied with their work. The technician knew his job. I would use the company again.”

“They're the best ever. They come out and do my maintenance. They are responsive whenever I need them, immediately. They're clean and meticulous about not disturbing any part of my house when they come in. They are fabulous, just the best.”

“The tech that came, he was very professional. He put on his boot covers and told me exactly what he was going to do, and he went about the work and did it very thoroughly and gave me a report at the end. He said I had a good system. We talked about hot water heaters, and I found them very satisfactory. I was glad I had them come out.”

“We think they're very good. They come out annually and do the plumbing. They do the plumbing check each year as well as fix anything if we have a leak. They also check our air conditioning when it needs to be serviced and all. They do the heating system. They put our HVAC system in and come out and maintain it. They're very respectful. They do a nice cleanup. They're excellent.”

“They do our service. We have used them for two years. Their customer service is responsive. I would recommend them to others.”

“I use CroppMetcalfe. They come out as scheduled or needed. I have a contract with them. I would recommend them to others.”

“I have them over on a fairly regular basis. We've had a fair amount of plumbing work done on various pipes and things. They've done heating and air conditioning, too. We've had the entire heating and air conditioning system in the house replaced. Not just the heat pump out back, but everything inside as well. I have not had any problem with any of their work. I would recommend them.”

“They replaced our garbage disposal recently. It was fine. It's working now, and I didn't have any issues with them. They've always been nice. We've called them a couple of times. They are always efficient. It has always been easy to get an appointment. It's the next day or that day, and that's probably why we keep calling them. You can get a plumber or someone to come. They come for our heating also.”

“We're very pleased with them. We are happy with them. We will continue to use them in the future. We've had them for several years, and we like them.”

“I did use CroppMetcalfe for some plumbing and heating work. They did the fall inspection. I have a service contract with them. The workers they send out are great. There were no problems scheduling. There were no communication problems anywhere along the way. They clean up after themselves. I would recommend CroppMetcalfe to others.”

“They're excellent. They come on time, are polite, and do nice work.”

“I don't have any problems with CroppMetcalfe. They do a good job for me.”

“Generally we've had a good relationship with CroppMetcalfe, both my brother-in-law next door to me and at my house. We have no complaints. The technicians are knowledgeable, and the jobs are finished and done properly.”

“We have a service contract with them. The people are great. They're competent, knowledgeable, and hardworking. No communication problems with customer service or the workers. I would recommend them to others, and I have.”

“I've been using them quite a while. It's OK. They always finish up work in a reasonable amount of time. I have recommended CroppMetcalfe to others.”