CroppMetcalfe
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 150 customer surveys.
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29
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8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC). The company was recognized as a 2018 National Contractor of the Year by the PHCC.
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PC1000456

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 150 customer surveys.
5
106
4
29
3
6
2
9
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/19/2018

“CroppMetcalfe met my expectations.”

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/12/2018

“I would like to recognize the plumber for his exceptional service.”

Review by
11/12/2018

“CroppMetcalfe met my expectations and exceeded them with the work that was done. It was done well and has served its purpose and it works.”

Review by
11/12/2018

“It was a pleasant experience.”

Review by
11/12/2018

“I was satisfied with the workmanship of the master shower.”

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/30/2018

“I can't recommend anyone in particular because all of them are good. They have done a beautiful job.”

Review by
10/30/2018

“The whole team was incredible. Two guys came out initially to diagnose our problem and they were amazing. The head guy was also good. They were all superb.”

Review by
10/29/2018

“I strongly agree they were good.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Yes. They were prompt, helpful, informative, and neat.”

Review by
10/29/2018

“They exceeded in friendliness.”

Review by
10/29/2018

“They were very timely. They were there when they said they would be there. They also sent out reminded before heat or air conditioning season about tune ups and always got that done in time.”

Review by
10/28/2018

No review comments provided

Review by
10/26/2018

“Bert Russell went above and beyond with his service. Her Insurance company would not pay for the entire sewage back up so he gave her pointers on how to pay for the work. He suggested a loan with Wells Fargo. Most of her problems as to why the company had to come out was because of previous plumbing problems before she bought the house with a prior owner,”

Review by
10/26/2018

“They met expectations with everything.”

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“I would agree that I would recommend CroppMetcalfe to others.”

Review by
10/22/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

“They met all of my expectations.”

Review by
10/18/2018

“They exceeded our expectations in fixing the problems.”

Review by
10/18/2018

“I am satisfied with the way they Identified and diagnosed what caused the problem.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”

Review by
10/18/2018

“Helping put in a new exhaust pipe for the Dryer!”

Review by
10/18/2018

No review comments provided

Review by
10/17/2018

“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”

Review by
10/16/2018

“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“When I remember to ask for a highly experienced technician, you always send a first-rate tech.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
11/14/2017

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”

Review by
10/20/2017

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

Review by
10/20/2017

“It wasn't totally negative. I think the people who work there are very nice. I used to use a different company; they bought them out, and it's been a learning process. I've been told something wouldn't cost anything—and then they come, and they try to sell it to me for $70. I argued, and then a year later they said, 'You owe us $70.' I complained again, and they said, 'Oh, you don't owe us anything.' So, their work is fine. Their work is very good. Their workmen are very competent, very nice, very organized, very clean. All good things about the work. The administration is a work in progress for new clients, I think. They did plumbing, air conditioning, and heating. The people who come out to the house to do the work—A. I would rate it that the people are really, really nice and joyable to work with.”

Review by
10/20/2017

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

Review by
10/20/2017

“We have always been pleased with Crop Metcalfe. It was heating and air conditioning. We can probably do an A.”

Review by
10/20/2017

“I had a problem, but I kept calling, and they finally fixed it, so I guess that's good. They did plumbing and HVAC. Let's give them a C. I don't like them telling me that it's an experienced top senior person, and in walks a 27-year-old. I'm like, ‘OK, yeah right.’ Don't like that. But the most recent people I've seen have been very good, and they have corrected the problem that I was having, and hopefully that's going to work. They just left here last week, so I have to give it a try here for awhile, and see what happens. They were on time.”

Review by
10/18/2017

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

Review by
10/18/2017

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

Review by
10/18/2017

“Crop Metcalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

Review by
10/18/2017

“They worked on HVAC and plumbing. I'd grade it an A.”

Review by
10/18/2017

“It went well. I liked everything. All the plumbers that I had so far, all the years—they've been very nice, very respectful—they respect me. All of them are nice. No complaints—A. They're very nice to me.”

Review by
10/18/2017

“They're prompt. They're here when they say they're going to be here. They did plumbing work for me. They take care of my heating and cooling system. They do that twice a year. I'd grade them a B+. They did some things I wasn't satisfied with.”

Review by
10/18/2017

“I mean, I've been using them for years. They're fine. Well they did maintenance on my air conditioning, and they had to unstop a toilet. I'd grade them a B. There wasn't an issue.”

Review by
10/18/2017

“It was good. It was OK. I'm still using them. They're coming to check out my boiler in a week or so. There's no problem. What they did works fine after they left. I would say a B+. You can always do something better so it's a push to do things better but I don't have any complaints.”

Review by
10/18/2017

“Crop Metcalfe did both plumbing and air conditioning. They were fabulous. They've always been fabulous for the heating and air conditioning. They have an annual maintenance contract, or I have a contract with them, and they're always great. But I have used them for the plumbing, and that was an absolute disaster. I would never use them again. Plumbing would be a D-. It was really bad. I couldn't get a hold of the manager; he just wouldn't call back. The guy didn't know what he was doing and created a huge disaster for me. Cleanliness was bad, because they just created a huge mess. It was the guy's incompetence that created the huge mess. For plumbing, I would not recommend them.”

Review by
10/17/2017

“They're my A/C, HVAC people. They did plumbing. The technician—they're thorough, friendly. I'd grade it an A. Punctuality—I'd give them an F—they tend to be very late. I think sometimes I'm not even on the book for the technician. I recommend them if you have a contract.”

Review by
10/17/2017

“From what I can recall, they just fixed the commode or something. Something that I should have been able to fix, but I just didn't know one little part to it. It was fine. I don't know whether I would recommend, but I wouldn't give Crop Metcalfe a bad rep.”

Review by
10/17/2017

“I've had Crop Metcalfe for almost a year. The tech, when he comes—they're always professional and helpful. They did do some plumbing in the six months, because my drain was clogged. They also do the maintenance on the HVAC as well. I'd grade it an A+.”

Review by
10/17/2017

“Just the expense, the fact that they had to come out twice to fix something. The fact that they never followed through with ordering parts that I ordered myself. The one that I'm thinking about in particular is plumbing. For HVAC, I asked them to make sure they brought out a ladder to get up onto my roof. They did not bring the ladder, so I had to assist the gentleman up onto my roof using a step ladder. I'd say a B-. The service men are very nice, and they showed up promptly, just when they were here, they didn't seem as completely prepared as they should be.”

Review by
10/17/2017

“It was timely and well-delivered. It was plumbing. I'd give them a B.”

Review by
10/17/2017

“The attitude of the person who did the work made it positive. Crop Metcalfe snaked out a toilet. I'd grade it a C.”

Review by
10/11/2017

“They were timely. They did good work, and they cleaned up well. They come by all the time. Just various things—they worked on our bathroom, so I would just say that. They did tile work, plumbing. I would give Crop Metcalfe an A.”

Review by
10/11/2017

“I think Crop Metcalfe did some plumbing for us. They came on time, they did the work, and it was a fine job. They were fine. It was very good. I'd give it an A.”

Review by
10/11/2017

“They were here on time, when they were supposed to be. They did the work they were supposed to do, and it's plumbing work, so it's expensive. Heating and air conditioning kind of work, that's expensive stuff, but I expected that. I'd give them an A.”

Review by
10/09/2017

“They do good work. The people that represent them give you a card, and they introduce themselves. They take care of things and make you happy. They do air conditioning, plumbing, and heating. I'd give it an A+. They're knowledgeable. They're good people.”

Review by
10/09/2017

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

Review by
10/09/2017

“The promptness of their coming and keeping me notified was positive. They've done numerous things—cleared drains, toilets, showers and outside faucets. I have a contract for our furnace as well as our—I have a plumbing contract with them as well. I would say A. I think they're expensive; they're more expensive than many, but I would give them an A. They come for regular checkups. I think I have to make appointments now. They used to call and set it up for me, but I think I have to call and remind them that I need one. I don't know; the policies have changed a little bit. I've had a contract with them for several years.”

Review by
10/09/2017

“They arrive when they say they're going to arrive, and they do what they say they're going to do. We have a heating and air conditioning contract with them, and also they sometimes do plumbing work for us. I'd give them an A.”

Review by
10/09/2017

“He was prompt, on time, and did the work quickly, and efficiently. They've done plumbing, heating, and air conditioning maintenance. I'd give them an A+. Everything's been satisfactory.”

Review by
10/09/2017

“Crop Metcalfe sent me this bill that they haven't explained; I kept calling, and nobody could answer what the bill was for that they sent me. I had an account balance that was ridiculously high, and they still haven't explained it now. I've been waiting for them to send me another bill; I didn't pay it, because it was way out of line. So, I don't know what's going on with that. So, that's my main negative, but when they've done work, it was pretty good. They did heating, air conditioning, and also plumbing. I've got both of those services I've used. Because of this unresolved bill, I'll give them a C I guess. It doesn't really fit in your scale, because it's an unresolved issue. As far as I'm concerned, it's still a pending issue that they haven't addressed. And that's in a month. I called three times since the first of September, and they said, ‘We'll call you back,’ and they never did. I'd give them a B—not considering that. The guy said he was going to do something. He never followed up in terms of giving me a number to call at the county to check some sump pump issue. And sometimes they explain stuff, and they don't put it in writing; you don't know what you're supposed to do, sometimes, so that's another issue.”

Review by
08/17/2016

“I have been a customer for least 1 years and have found the company to be very professional on several fronts. ”

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

“Best service company I deal with! ”

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/15/2016

No review comments provided

Review by
08/15/2016

“Crop Metcalfe would improve their services by having electric problems addressed!”

Review by
08/15/2016

“Thanks for the prompt and professional service performed by your technician, Jermaine. He demonstrated his desire to assure my complete satisfaction, and so he did. He is a valuable resource of your company. ”

Review by
08/15/2016

“We have used Crop Metcalfe for about 1 years and have always been very pleased with their service and staff. The first time that we used Cropp was an installation of a ductless heating and cooling system in our conservatory and we were so pleased with the staff and the system that we switched from the previous contractor that had serviced our units for over 25 plus years. The entire experience with this company is very positive, from calling to schedule routine service, to calling when there is a problem service call we have never had to wait and the appointments have always been scheduled either the same day or the very next one. This was not the case with our previous service company so this was a very nice change. We are planning to replace our main system in the next year or so and will definitely have Crop Metcalfe do the installation. We have also used their plumbing service and have also been pleased. Would certainly recommend them.”

Review by
08/14/2016

No review comments provided

Review by
08/12/2016

“Crop Metcalfe service was very professional and efficient.  ”

Review by
08/09/2016

No review comments provided

Review by
08/09/2016

“We left once and are back with the same bad experience! Plumb came at 11:15 at night. He was very nice but when I have to call you 4 times to find out we're the Tech is, that's an issue in your office with reps they should be calling the customers with delays. 11:3pm is unacceptable. Your old save is your service manager called at my request, would he otherwise have called probably not! He had waive my fee next year and gave me a direct number to him. So let's see if next time you all can show up before 11:3 at night.”

Review by
08/08/2016

“Very pleasant and efficient technician.”

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“They provide A/C, heating and plumbing services for me and I've always been satisfied. Their employees are always punctual and very pleasant. No regrets. ”

Review by
08/07/2016

No review comments provided

Review by
08/06/2016

No review comments provided

Review by
08/06/2016

“We had an annoying drip in the bathtub faucet. No drips now.”

Review by
08/05/2016

“I would refer friends to Crop Metcalfe, in the plumbing area.”

Review by
08/05/2016

“Tech was very professional. Fixed the problem promptly.”

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

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