CroppMetcalfe
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 156 customer surveys conducted through GuildQuality.
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9th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC). The company was recognized as a 2018 National Contractor of the Year by the PHCC.
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PC1000456

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 156 customer surveys conducted through GuildQuality.
5
118
4
22
3
7
2
8
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2020

“They met all my expectations.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“I have found them to very reliable when I have needed them and for routine maintenance. They have done well on the routine and the big jobs.”

Review by
10/22/2020

“They did what they were supposed to do.”

Review by
10/22/2020

“Everyone that I came into contact with did a great job.”

Review by
10/22/2020

“They met or exceeded my expectations as they were very responsive, able to book service on short notice. The work was done to expectations.”

Review by
10/22/2020

“They met all of my expectations.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“I do not remember the gentleman's name.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“I would like to recognize the technician.”

Review by
10/22/2020

“I would like to recognize Chris and Junior, I requested them initially, but they sent someone else.”

Review by
10/21/2020

“They generally met all of my expectations.”

Review by
10/21/2020

No review comments provided

Review by
10/15/2020

“Good service”

Review by
10/15/2020

“CroppMetcalfe fixed my plumbing issue that was made worst after a visit of a plumber from another company. CroppMetcalfe responded promptly, explained the problem and resolved the issue. I appreciate the experience and integrity of the plumber that was sent to my home that day.”

Review by
10/14/2020

“Easy to schedule appointments. Technicians are dispatched within a designated timeframe and notify customers of their arrival a half hour in advance. Efficient and professional service.”

Review by
10/14/2020

“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”

Review by
10/14/2020

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

Review by
10/14/2020

“Work done professionally as scheduled.”

Review by
10/14/2020

“Great service”

Review by
10/14/2020

“CroppMetcalfe answers my calls and fulfills my plumbing needs.”

Review by
10/14/2020

“Excellent service and workmanship”

Review by
10/14/2020

“I will not recommend CroppMetcalfe to anyone I know. I had two scheduled appointments with them to have plumbing work done and they cancelled on me both times on the morning of each appointment. Their actions are so unprofessional.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“4.5 rating”

Review by
10/01/2019

“I do not know any of their names, they just came in and did the work.”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”

Review by
09/30/2019

“Service has always been prompt and professional”

Review by
09/30/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Problem has re emerged.”

Review by
09/22/2019

No review comments provided

Review by
09/21/2019

“CroppMetcalfe met my expectations.”

Review by
09/21/2019

“I do not remember their names. The main person doing the insulation was very professional and knew what he was doing.”

Review by
09/21/2019

“I would like to recognize the technician for exceptional service.”

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“The installation of my furnace.”

Review by
09/21/2019

“Not in this particular project.”

Review by
09/21/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“customer service”

Review by
11/19/2018

“CroppMetcalfe met my expectations.”

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/12/2018

“I would like to recognize the plumber for his exceptional service.”

Review by
11/12/2018

“CroppMetcalfe met my expectations and exceeded them with the work that was done. It was done well and has served its purpose and it works.”

Review by
11/12/2018

“It was a pleasant experience.”

Review by
11/12/2018

“I was satisfied with the workmanship of the master shower.”

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/30/2018

“I can't recommend anyone in particular because all of them are good. They have done a beautiful job.”

Review by
10/30/2018

“The whole team was incredible. Two guys came out initially to diagnose our problem and they were amazing. The head guy was also good. They were all superb.”

Review by
10/29/2018

“I strongly agree they were good.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Yes. They were prompt, helpful, informative, and neat.”

Review by
10/29/2018

“They exceeded in friendliness.”

Review by
10/29/2018

“They were very timely. They were there when they said they would be there. They also sent out reminded before heat or air conditioning season about tune ups and always got that done in time.”

Review by
10/28/2018

No review comments provided

Review by
10/26/2018

“Bert Russell went above and beyond with his service. Her Insurance company would not pay for the entire sewage back up so he gave her pointers on how to pay for the work. He suggested a loan with Wells Fargo. Most of her problems as to why the company had to come out was because of previous plumbing problems before she bought the house with a prior owner,”

Review by
10/26/2018

“They met expectations with everything.”

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“I would agree that I would recommend CroppMetcalfe to others.”

Review by
10/22/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

“They met all of my expectations.”

Review by
10/18/2018

“They exceeded our expectations in fixing the problems.”

Review by
10/18/2018

“I am satisfied with the way they Identified and diagnosed what caused the problem.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”

Review by
10/18/2018

“Helping put in a new exhaust pipe for the Dryer!”

Review by
10/18/2018

No review comments provided

Review by
10/17/2018

“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”

Review by
10/16/2018

“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“When I remember to ask for a highly experienced technician, you always send a first-rate tech.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
11/14/2017

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”

Review by
10/20/2017

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

Review by
10/20/2017

“It wasn't totally negative. I think the people who work there are very nice. I used to use a different company; they bought them out, and it's been a learning process. I've been told something wouldn't cost anything—and then they come, and they try to sell it to me for $70. I argued, and then a year later they said, 'You owe us $70.' I complained again, and they said, 'Oh, you don't owe us anything.' So, their work is fine. Their work is very good. Their workmen are very competent, very nice, very organized, very clean. All good things about the work. The administration is a work in progress for new clients, I think. They did plumbing, air conditioning, and heating. The people who come out to the house to do the work—A. I would rate it that the people are really, really nice and joyable to work with.”

Review by
10/20/2017

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

Review by
10/20/2017

“We have always been pleased with Crop Metcalfe. It was heating and air conditioning. We can probably do an A.”

Review by
10/20/2017

“I had a problem, but I kept calling, and they finally fixed it, so I guess that's good. They did plumbing and HVAC. Let's give them a C. I don't like them telling me that it's an experienced top senior person, and in walks a 27-year-old. I'm like, ‘OK, yeah right.’ Don't like that. But the most recent people I've seen have been very good, and they have corrected the problem that I was having, and hopefully that's going to work. They just left here last week, so I have to give it a try here for awhile, and see what happens. They were on time.”

Review by
10/18/2017

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

Review by
10/18/2017

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

Review by
10/18/2017

“Crop Metcalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

Review by
10/18/2017

“They worked on HVAC and plumbing. I'd grade it an A.”

Review by
10/18/2017

“It went well. I liked everything. All the plumbers that I had so far, all the years—they've been very nice, very respectful—they respect me. All of them are nice. No complaints—A. They're very nice to me.”

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