CroppMetcalfe
7th year as a Best Pick
Best Pick 2017
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 138 customer surveys.
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
PC1000456
Areas Served
Washington, DC

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 138 customer surveys.
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106
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20
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4
2
8
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2017

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”

Review by
10/20/2017

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

Review by
10/20/2017

“It wasn't totally negative. I think the people who work there are very nice. I used to use a different company; they bought them out, and it's been a learning process. I've been told something wouldn't cost anything—and then they come, and they try to sell it to me for $70. I argued, and then a year later they said, 'You owe us $70.' I complained again, and they said, 'Oh, you don't owe us anything.' So, their work is fine. Their work is very good. Their workmen are very competent, very nice, very organized, very clean. All good things about the work. The administration is a work in progress for new clients, I think. They did plumbing, air conditioning, and heating. The people who come out to the house to do the work—A. I would rate it that the people are really, really nice and joyable to work with.”

Review by
10/20/2017

“I had a problem, but I kept calling, and they finally fixed it, so I guess that's good. They did plumbing and HVAC. Let's give them a C. I don't like them telling me that it's an experienced top senior person, and in walks a 27-year-old. I'm like, ‘OK, yeah right.’ Don't like that. But the most recent people I've seen have been very good, and they have corrected the problem that I was having, and hopefully that's going to work. They just left here last week, so I have to give it a try here for awhile, and see what happens. They were on time.”

Review by
10/20/2017

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

Review by
10/20/2017

“We have always been pleased with Crop Metcalfe. It was heating and air conditioning. We can probably do an A.”

Review by
10/18/2017

“Crop Metcalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

Review by
10/18/2017

“I mean, I've been using them for years. They're fine. Well they did maintenance on my air conditioning, and they had to unstop a toilet. I'd grade them a B. There wasn't an issue.”

Review by
10/18/2017

“They worked on HVAC and plumbing. I'd grade it an A.”

Review by
10/18/2017

“They're prompt. They're here when they say they're going to be here. They did plumbing work for me. They take care of my heating and cooling system. They do that twice a year. I'd grade them a B+. They did some things I wasn't satisfied with.”

Review by
10/18/2017

“It went well. I liked everything. All the plumbers that I had so far, all the years—they've been very nice, very respectful—they respect me. All of them are nice. No complaints—A. They're very nice to me.”

Review by
10/18/2017

“Crop Metcalfe did both plumbing and air conditioning. They were fabulous. They've always been fabulous for the heating and air conditioning. They have an annual maintenance contract, or I have a contract with them, and they're always great. But I have used them for the plumbing, and that was an absolute disaster. I would never use them again. Plumbing would be a D-. It was really bad. I couldn't get a hold of the manager; he just wouldn't call back. The guy didn't know what he was doing and created a huge disaster for me. Cleanliness was bad, because they just created a huge mess. It was the guy's incompetence that created the huge mess. For plumbing, I would not recommend them.”

Review by
10/18/2017

“It was good. It was OK. I'm still using them. They're coming to check out my boiler in a week or so. There's no problem. What they did works fine after they left. I would say a B+. You can always do something better so it's a push to do things better but I don't have any complaints.”

Review by
10/18/2017

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

Review by
10/18/2017

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

Review by
10/17/2017

“From what I can recall, they just fixed the commode or something. Something that I should have been able to fix, but I just didn't know one little part to it. It was fine. I don't know whether I would recommend, but I wouldn't give Crop Metcalfe a bad rep.”

Review by
10/17/2017

“I've had Crop Metcalfe for almost a year. The tech, when he comes—they're always professional and helpful. They did do some plumbing in the six months, because my drain was clogged. They also do the maintenance on the HVAC as well. I'd grade it an A+.”

Review by
10/17/2017

“They're my A/C, HVAC people. They did plumbing. The technician—they're thorough, friendly. I'd grade it an A. Punctuality—I'd give them an F—they tend to be very late. I think sometimes I'm not even on the book for the technician. I recommend them if you have a contract.”

Review by
10/17/2017

“Just the expense, the fact that they had to come out twice to fix something. The fact that they never followed through with ordering parts that I ordered myself. The one that I'm thinking about in particular is plumbing. For HVAC, I asked them to make sure they brought out a ladder to get up onto my roof. They did not bring the ladder, so I had to assist the gentleman up onto my roof using a step ladder. I'd say a B-. The service men are very nice, and they showed up promptly, just when they were here, they didn't seem as completely prepared as they should be.”

Review by
10/17/2017

“It was timely and well-delivered. It was plumbing. I'd give them a B.”

Review by
10/17/2017

“The attitude of the person who did the work made it positive. Crop Metcalfe snaked out a toilet. I'd grade it a C.”

Review by
10/11/2017

“I think Crop Metcalfe did some plumbing for us. They came on time, they did the work, and it was a fine job. They were fine. It was very good. I'd give it an A.”

Review by
10/11/2017

“They were timely. They did good work, and they cleaned up well. They come by all the time. Just various things—they worked on our bathroom, so I would just say that. They did tile work, plumbing. I would give Crop Metcalfe an A.”

Review by
10/11/2017

“They were here on time, when they were supposed to be. They did the work they were supposed to do, and it's plumbing work, so it's expensive. Heating and air conditioning kind of work, that's expensive stuff, but I expected that. I'd give them an A.”

Review by
10/09/2017

“They do good work. The people that represent them give you a card, and they introduce themselves. They take care of things and make you happy. They do air conditioning, plumbing, and heating. I'd give it an A+. They're knowledgeable. They're good people.”

Review by
10/09/2017

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

Review by
10/09/2017

“The promptness of their coming and keeping me notified was positive. They've done numerous things—cleared drains, toilets, showers and outside faucets. I have a contract for our furnace as well as our—I have a plumbing contract with them as well. I would say A. I think they're expensive; they're more expensive than many, but I would give them an A. They come for regular checkups. I think I have to make appointments now. They used to call and set it up for me, but I think I have to call and remind them that I need one. I don't know; the policies have changed a little bit. I've had a contract with them for several years.”

Review by
10/09/2017

“Crop Metcalfe sent me this bill that they haven't explained; I kept calling, and nobody could answer what the bill was for that they sent me. I had an account balance that was ridiculously high, and they still haven't explained it now. I've been waiting for them to send me another bill; I didn't pay it, because it was way out of line. So, I don't know what's going on with that. So, that's my main negative, but when they've done work, it was pretty good. They did heating, air conditioning, and also plumbing. I've got both of those services I've used. Because of this unresolved bill, I'll give them a C I guess. It doesn't really fit in your scale, because it's an unresolved issue. As far as I'm concerned, it's still a pending issue that they haven't addressed. And that's in a month. I called three times since the first of September, and they said, ‘We'll call you back,’ and they never did. I'd give them a B—not considering that. The guy said he was going to do something. He never followed up in terms of giving me a number to call at the county to check some sump pump issue. And sometimes they explain stuff, and they don't put it in writing; you don't know what you're supposed to do, sometimes, so that's another issue.”

Review by
10/09/2017

“They arrive when they say they're going to arrive, and they do what they say they're going to do. We have a heating and air conditioning contract with them, and also they sometimes do plumbing work for us. I'd give them an A.”

Review by
10/09/2017

“He was prompt, on time, and did the work quickly, and efficiently. They've done plumbing, heating, and air conditioning maintenance. I'd give them an A+. Everything's been satisfactory.”

Review by
08/17/2016

“I have been a customer for least 1 years and have found the company to be very professional on several fronts. ”

Review by
08/17/2016

“Best service company I deal with! ”

Review by
08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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08/17/2016

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Review by
08/15/2016

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Review by
08/15/2016

“Crop Metcalfe would improve their services by having electric problems addressed!”

Review by
08/15/2016

“Thanks for the prompt and professional service performed by your technician, Jermaine. He demonstrated his desire to assure my complete satisfaction, and so he did. He is a valuable resource of your company. ”

Review by
08/15/2016

“We have used Crop Metcalfe for about 1 years and have always been very pleased with their service and staff. The first time that we used Cropp was an installation of a ductless heating and cooling system in our conservatory and we were so pleased with the staff and the system that we switched from the previous contractor that had serviced our units for over 25 plus years. The entire experience with this company is very positive, from calling to schedule routine service, to calling when there is a problem service call we have never had to wait and the appointments have always been scheduled either the same day or the very next one. This was not the case with our previous service company so this was a very nice change. We are planning to replace our main system in the next year or so and will definitely have Crop Metcalfe do the installation. We have also used their plumbing service and have also been pleased. Would certainly recommend them.”

Review by
08/14/2016

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Review by
08/12/2016

“Crop Metcalfe service was very professional and efficient.  ”

Review by
08/09/2016

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Review by
08/09/2016

“We left once and are back with the same bad experience! Plumb came at 11:15 at night. He was very nice but when I have to call you 4 times to find out we're the Tech is, that's an issue in your office with reps they should be calling the customers with delays. 11:3pm is unacceptable. Your old save is your service manager called at my request, would he otherwise have called probably not! He had waive my fee next year and gave me a direct number to him. So let's see if next time you all can show up before 11:3 at night.”

Review by
08/08/2016

“Very pleasant and efficient technician.”

Review by
08/08/2016

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08/08/2016

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08/08/2016

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Review by
08/08/2016

“They provide A/C, heating and plumbing services for me and I've always been satisfied. Their employees are always punctual and very pleasant. No regrets. ”

Review by
08/07/2016

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Review by
08/06/2016

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Review by
08/06/2016

“We had an annoying drip in the bathtub faucet. No drips now.”

Review by
08/05/2016

“I would refer friends to Crop Metcalfe, in the plumbing area.”

Review by
08/05/2016

“Tech was very professional. Fixed the problem promptly.”

Review by
08/05/2016

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08/05/2016

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08/05/2016

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08/05/2016

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08/05/2016

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08/05/2016

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08/05/2016

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08/05/2016

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08/05/2016

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Review by
08/05/2016

“They did an excellent job when they replaced the compressor and capacitor of our A/C unit. However, the unit shut down unexpectedly during the high heat of July 216. We were without air for couple of days and reported the issue to Crop Metcalfe. Before the technician came out, the system resolved by itself. The technician checked and said it was the capacitor. Although we were not charged for the service because the rebuilt system and capacitor were still under warrantee, I am worried about reliability and longevity of the rebuilt system, including the capacitor.”

Review by
08/05/2016

“Re: Plumbing. Problem slow drains. In the tub the built in stopper broke when work was being done. we replaced it with a toe stopping device, husband installed. In the sink, the stopper didn't work anymore. Again husband replaced stopper. Drains did work better. As for the duct cleaning, they went into the central line which resulted in dust throughout the house for days. They improperly put a dirty filter back in the furnace despite the fact that there was a box of new filters which I had told him about. A dirty filter was left near the sidewalk where the truck had been parked. It did not come from our house. They were here on a Friday PM and seemed very rushed. Heard the guy in charge discussing plans for the evening. His ‘helper’ was very polite and busy. It seemed like the guy in charge was the problem. The dust, which I have a diagnosed allergy to, was terrible throughout the house for more than a week. I had never had any problem with duct cleaners before. This was the first time I had ever used CM for this purpose and will never do so again.”

Review by
08/05/2016

“This company is utterly incompetent. Took 3 visits to replace a functional water heater (proactive replacement due to age). They messed up the original install and I was left with no running water for 2 days. I guess stuff like this happens but they literally were not wiling to offer any discount. JOKE and DISGRACE. They sent unqualified people to do the job. They did not try to fix the situation when they messed up.”

Review by
01/21/2016

“They did plumbing for me. There wasn't anything special. I would give them a B.”

Review by
01/21/2016

“It was nice. They did plumbing for me. They were friendly. I would give them an A.”

Review by
01/13/2016

“I liked the quality of their work. They did air conditioning and heating. They did some plumbing work at my office. I had no complaints and they're an A.”

Review by
01/13/2016

“They're fast and efficient. They did a repair of a toilet and a capping of a gas line. Their customer service was perfect. I would have to give them a B because they called at eight o'clock to say they would be here in half an hour and they didn't show up until eleven. That was an issue but the work itself was fine.”

Review by
01/13/2016

“They're never coming back. Oh my God, it was a negative experience. They resolved it in the end, but it was a nightmare. I hired them to snake a line to unclog a line. The technician was so oblivious to the sewage that was getting back up into my house and underneath my hardwood floor. He left, and when I went downstairs, the floor was actually floating on sewage. He didn't ask—I gave him a couple towels and I said, 'Do you need towels?' and he said, 'Yeah if you got some.' He left and I went downstairs and my feet made squishy noises on the floor. They corrected it, came out and did new floors, but they'll never come back to my house again. They get a D.”

Review by
08/26/2015

“I have a gold service plan with them. They come out and look at both of my heat pump and air conditioning unit twice a year. I have a pest control contact with them as well as a plumbing contract with them. They're always very responsive and the guys that come to the house are friendly. I never have to worry about them being in our house. I can let them do what they need to do and they always clean up after themselves. It's great. You set up an appointment and they actually call you to say that the guy's on the way and to expect him in X amount of time. I'd give them an A+.”

Review by
08/26/2015

“They're OK. They're fine. A couple of times I had them to check up and then afterward something breaks. On the other hand, I don't know how bad it would be if they didn't come. They do HVAC. I think they've done some plumbing related stuff for me, but mostly HVAC. I think I got their name from my neighbors. I like the fact that they remind me that it's time for service rather than my calling them. Some companies you pay for a subscription and then they don't call you or you have to follow up with them. It's nice that they always remind me. I'd probably give them a B+.”

Review by
08/20/2015

“They did HVAC for me. The last thing they did for me was plumbing, and unfortunately, they just basically were unable to remedy what was going on. I had an issue with a kitchen faucet. They charged me what I thought was expensive and right now I still have the same problem. I had an HVAC job from them and it was pretty decent, they seemed to be knowledgeable, so I tried them again for this function on the plumbing side, and I just wasn't happy at all. I'd give them a C-.”

Review by
08/20/2015

“They do HVAC work for us as well as plumbing, it's just maintenance. They're very polite and pretty easy to schedule and responsive. The administrative side is fine with no problems. We've only lived in our house for three years and the prior owners had used them. I'd give them an A- because nobody's perfect.”

Review by
08/20/2015

“They've done a lot of stuff. They do my maintenance work on my A/C and heating. They've done a home efficiency check and fixed my attic because it was leaking. They have also given me estimates for gas lighting repair work as well. The last estimate that they gave me was ridiculously high. It took me three weeks to get the response back from somebody and so they have to change the estimate. Yes, the work is usually OK. I saw one of their trucks, they're pretty popular. I would give them a B rating.”

Review by
08/20/2015

“I've had a new furnace, a new hot water heater and a new air conditioner unit installed. They did duct cleaning for me several years ago. The experience was very pleasant, no problems at all. They are pretty responsive and communicative. There are no issues with billing. I've been dealing with Cropp Metcalfe for ten years. I'd give them an A.”

Review by
08/20/2015

“They've done plumbing and HVAC. They've been good on the HVAC and their plumbing has been fine. What I like the most about them is that they're responsive, which is extremely nice. I'd give them an A.”

Review by
08/20/2015

“They did some plumbing for me. They put in a vanity set, cabinets and basing and the hardware to go with it. I had a sink stomped up and they came out and they roto rootered it. I'd give them an A.”

Review by
08/19/2015

“They're competent and they show up on time. I have a contract agreement with them. I've been with the company for seventeen years. I would recommend the company. They have done plumbing for me. The plumbing was great. I'd give them an A.”

Review by
08/19/2015

“I had a positive experience.”

Review by
08/19/2015

“I had a positive experience.”

Review by
08/19/2015

“I had a positive experience.”

Review by
08/19/2015

“I had a positive experience.”

Review by
08/19/2015

“We mainly use them for our heating and cooling unit and they do a really good job on that. Yes we do have a seasonal contract with them. We've been with the company for four or five years. We'd recommend them. On the heating and cooling, I'd give them an A. We had them do some plumbing services, but I don't really think they're that experienced in the plumbing stuff yet. I'd give the plumbing a C.”

Review by
08/19/2015

“Most of the technicians are very professional, and when they don't know how to handle something, they come back and bring someone who knows. There are different degrees of expertise. We had a very bad installation from another company, and Crop Metcalfe reinstalled everything and ended up making everything work. They also did some plumbing work. I have an annual contract with the heating and air. I’ve used them for about 17 years. I would absolutely recommend them.”

Review by
08/17/2015

“Not all of the teams. There were two or three. I wouldn't say it was all positive. Most of it was actually quite good, but I didn't have great success with one of them. They said that they were going to follow up on one of the installations and never did. There was stuff with air conditioners, there was plumbing. I'd give them a B.”

Review by
08/17/2015

“Their people do good work. Although sometimes, their accents are a little thick and hard to understand. We've had them with a variety of things: HVAC work, plumbing, extermination. All of those from time to time. The quality of work would be an A rating.”

Review by
08/17/2015

“They're reliable. They installed my air conditioner, and I've been using them for maintenance for many years. They probably installed my water heater, too, but that was months ago. I'd give them an A.”

Review by
08/17/2015

“We're regular customers of theirs and we can always get good work out of them.”

Review by
08/17/2015

“They installed some grab bars in my toilet and they installed a new toilet. They did a good job. I was satisfied with the work that they did. I would give them an A.”

Review by
08/17/2015

“I had some plumbing not done by Crop Metcalfe. They came out several times but it's never been completed. The toilet wasn't working. I haven't gotten it fixed yet.”

Review by
08/17/2015

“I had service quite a while ago and it was great.”

Review by
08/14/2015

“They did air conditioning work and then they did a water commander. They seem to be reliable and easy to work with. I'd give them a B+ because I had some problems and I had to have them back on one of the projects that they worked on. That's the only thing. They did the job correctly but it was a little more time consuming.”

Review by
08/14/2015

“Crop Metcalfe did a good job. I have a contract with them for air conditioning and heating, and they installed a new furnace, a new air conditioner, and a new hot water heater. They've done a considerable amount of work for me. I can always get somebody on the phone, and I can get them to show up when they say they're going to show up—that's very important. They're courteous and competent, and they seem to know what they're doing. I think a friend recommended them to me. They deserve an A.”

Review by
08/14/2015

“They came three months ago. There was some water. It was the heater or the air conditioner, it wouldn't go on. There was a pump that was broken and they replaced the pump no charge. I have a plan. When I bought the condo, there was a sticker on the furnace. I called them up and they came in and they looked at the hot water heater and the heat pump. They could offer the same warranty. They come twice a year to clean it. I'd give them an A+.”

Review by
08/14/2015

“They've worked on my air conditioner and they've worked on some plumbing issues. They're very thorough, very professional, know what they're doing. No, they've never done any weird stuff. Everything is just fine. I had used them before in a house that I previously owned. I'd give them a B+ because the one thing that is less than pleasant is they will give you a time to be here. Unfortunately, their timeframe is usually half a day.”

Review by
08/14/2015

“I’ve had a service contract with them for years. They come two times a year to do my air conditioning, and sometimes they do other things, too. I'm very pleased with them. The people that they have working for them are very good. They come on time, and they do a good job. I have no problems at all, and that's why I've continued with them. I feel the same way about the billing and the office. I've been a customer of theirs for a long time. More recently, I've used the newer services that they have, like plumbing. I'd rate them as an A. They're fine.”

Review by
08/14/2015

“They installed a shower for me, so it was a plumbing thing. It took forever and I was extremely overcharged for the work that was finally done. It was never resolved because trying to deal with their customer service people was more of a problem than anything so I decided to eat the money and move on with my life. It wasn't worth the hassle. Their main office and the supervisor of the workers who had attitudes. Prior to installing the plumbing, I had about $14,000 worth of work done by Cropp-Metcalfe that I was extremely happy with, but after this plumbing incident I said I never really want to deal with these people again. The plumbing department screwed it for the AC department and every other department they have there. I got their name from a publication that's put out in Montgomery county, Best Pick Reports. I'd give them a D-.”

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