ABC Plumbing, Air & Heat

Aviator x

2 months ago

I hired ABC to reroute about 5 feet of an exposed PVC water line while my paver project was underway. I was initially quoted $1,500 for a very small job. After I declined, the price was lowered to $800, which I accepted because my paver crew was waiting. I was told the technician would arrive within two hours, but he didn’t show up until around 5:30 PM. He then left to buy materials and didn’t return until nearly 7:00 PM, delaying my entire project. The work was also not done correctly the first time. The line was installed too shallow, even though the paver contractor required it to be 4–6 inches deep. After I pointed it out, the technician became upset and had to redo the work. He still failed to install the pipe support clamps and the shutoff valve that were part of the original installation, and he drilled an unnecessary extra hole in my wall. I contacted Dakota Lakes immediately to report the issues. He assured me he would look into it since the work was under warranty, but I never received a callback. Despite several follow-up calls, no one has responded or honored the warranty. Very disappointing customer service. The lack of communication and failure to stand behind the work are the biggest reasons I cannot recommend this company. i forgt to mentioned that three pavers were damage and needed to be replaced and the paver veew had to come back the next day to finish the project. I was told the job came with a guarantee, but no one has returned my call or followed up with me.

Lilibeth Tavarez

2 weeks ago

⭐⭐⭐⭐⭐ Excellent Service from Luis Ramírez at Super ABC! I had an excellent experience with Luis Ramírez from Super ABC, who serviced my air conditioning system. Luis did an outstanding job and was extremely professional, courteous, punctual, and knowledgeable. He took the time to make sure everything was working properly and ensured that my AC system was in great condition. I truly appreciate his hard work, attention to detail, and commitment to providing excellent customer service. It’s clear that Luis takes pride in his work and genuinely cares about his customers. Super ABC is lucky to have such a dedicated and professional technician on their team! I highly recommend Luis Ramírez and Super ABC to anyone in need of air conditioning service. Thank you, Luis, for the fantastic work and excellent service! Definitely a five-star experience!

Neal Higgins Walters

4 months ago

I want to highly recommend Super ABC Plumbing Air & Heat Company who just installed my new residential hot water heater today. My technicians, Joseph Luna and Fzelle Grant were so professional and pleasant to work with me. The installation was done in 2 hours with no mess and a beautiful new AO Smith electric hot water heater now functioning perfectly. I have a 6 year warranty in place and feel so relieved that my installation was done correctly and I will have long-lasting performance. They were highly skilled technicians.

Spencer Griffin

3 months ago

Scott Carter did an absolutely wonderful job of restoring my faith in ABC. I had my entire HVAC unit replaced a couple weeks ago and the installers made a couple mistakes that I found after the installation. Scott drove for an hour and a half to get to my house at nearly 7pm, fixed an issue with my UV lamp, installed a brand new smart thermostat for me, and answered every question I had with a smile on my face and kind conversation included. He is fantastic and I hope every employee at ABC can be like him!

Matthew

a month ago

We had an emergency clog on a Friday that was backing up into the house. The team at ABC had someone out that evening, and his name was Paul Flockhart. This man got sh*t done! He took care of the immediate problem and got us through the weekend. Paul returned Monday for additional work and brought John with him. Once again, both men got the job done. They were professional, knowledgeable, considerate, and could not have been more pleasant to work with. As for the price, I would have preferred everything to be free—and maybe a cake thrown in for good measure. But when the hell has that ever happened with a plumbing company? Seriously though, the price was reasonable, the work was excellent, and I would absolutely recommend ABC. Great job, Paul and John!