FPL Home Services
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

FPL Home Services has received 4.4 out of 5 stars based on 61 customer surveys conducted through GuildQuality.
5
41
4
8
3
8
2
2
1
2
3rd year as a Best Pick Call
"We understand that 100 percent customer satisfaction is the purpose of our work, not a by-product. Our call center is available 24/7, every day of the year. We deliver on our company values of treating people with respect, doing the right thing, and being committed to excellence."

Matt Macon | Director
Company Information
Services Offered
FPL Home Services provides a full range of plumbing services for water heaters, sinks, toilets, showers, faucets, garbage disposals, and dishwashers. The company also cleans sewers and drains and offers maintenance programs.
Warranty
The company warrants labor for a minimum of 30 days and transfers manufacturers' warranties to customers.
Company History
The company started in 1983.
Employee Information
Employees drive marked vehicles and are background checked and drug tested.
Additional Information
FPL Home Services is a subsidiary of FPL Home and an unregulated indirect subsidiary of Florida Power & Light Company (FPL). Air conditioning, plumbing, and electrical services are offered, administered, and backed by FPL Home Services, and not FPL Home or FPL. License nos. CAC1820030, CFC1430331, and EC13007891.
Areas Served
Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach
Address
7830 Byron Drive Unit #7
Riviera Beach, FL 33404
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CFC1430331

Compiled Score:

FPL Home Services has received 4.4 out of 5 stars based on 61 customer surveys conducted through GuildQuality.
5
41
4
8
3
8
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/16/2021

No review comments provided

Review by
04/03/2021

No review comments provided

Review by
04/03/2021

No review comments provided

Review by
03/27/2021

“The complaint taker.”

Review by
02/15/2021

“FPL Home Services knocked it out of the park on everything. They did a fantastic job with photographs, picture, and at least 20 pages of work that needed to be completed. They were professional and courteous.”

Review by
02/15/2021

No review comments provided

Review by
02/09/2021

“They made sure to take care of my issue even though it took 3 visits by them.”

Review by
02/09/2021

“I would like to recognize the gentleman who was my electrician and then moved up in management for exceptional service.”

Review by
02/09/2021

“Too many changes in appointments/ scheduling”

Review by
02/08/2021

“The technicians that came to my house were exceptional.”

Review by
02/08/2021

“I would like to recognize the men who installed the unit in my home. They were simply outstanding and I was thoroughly impressed with the work done. I highly recommend them to anyone who needs heating installed and would use their services again if need be.”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“They were very professional.”

Review by
02/08/2021

“I was satisfied with the job.”

Review by
02/08/2021

“The hot water heater and AC ducts were great. They all did a great job. There is a shortage of parts because of COVID. These guys know what they are doing. There is so much work that needs to be done, but they are not prepared to do it. They are over their heads, and it gets frustrating. They are very qualified, everyone that has been out here has been great. I would like to recognize the guy that did our hot water heater for his exceptional service!”

Review by
02/08/2021

“The out-of-pocket cost was unnecessary due to excess cost. They charged me for things that I didn't need, and I don't think that is fair.”

Review by
02/08/2021

“It was after the fact that we found out that the technical person sent by FPL IS NOT certified and not only advised on a non existing issue but caused a severe insurance expense.”

Review by
02/08/2021

No review comments provided

Review by
02/03/2021

“I noticed no change in service or workmanship when FPL took over the Tequesta company.”

Review by
01/14/2020

“The person who handled the initial phone call...very professional and quick to get someone to us on New Year's Eve!”

Review by
01/11/2020

“They responded to the work that had to be done. Then came back a second time.”

Review by
01/11/2020

No review comments provided

Review by
01/11/2020

“Expensive”

Review by
12/10/2019

“They all have done an exceptional job.”

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

“I would like to recognize myself. I do sales for them.”

Review by
11/26/2019

“They are always very polite.”

Review by
11/26/2019

No review comments provided

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

“Pedro. Showed up on a Sunday very quickly, he was super nice and professional. Fixed my drain line. Very pleasant and changed a stressful situation into a pleasant day.”

Review by
11/19/2019

No review comments provided

Review by
11/19/2019

No review comments provided

Review by
11/18/2019

“I would like to recognize the technician.”

Review by
11/18/2019

“Very happy with services”

Review by
11/18/2019

“Jupiter Tequesta delivers professional, courteous, and quality service. They have performed various services on my home. I recommend them without reservation.”

Review by
11/18/2019

“I would like to recognize the plumber.”

Review by
11/18/2019

No review comments provided

Review by
11/18/2019

“All of the individuals, from Tim Evans who provided the original estimate to the 2 gentlemen who installed the A/C unit in Feb. 2016 to Phil (who installed the water heater in September 2017) to Robert, who installed the UV light in April, 2019 were excellent. All of them were courteous, professional, competent, and pleasant.”

Review by
11/15/2019

“The technicians are available quickly and are very professional.”

Review by
11/15/2019

“I can't remember their names but if they can pull it up in our records, the last two guys that came by were exceptional!”

Review by
11/15/2019

“I thought everything was great.”

Review by
11/15/2019

“They showed up on time, came out when I needed them and were extremely professional.”

Review by
11/15/2019

“They are very nice, courteous and knowledgeable. They have done a wonderful job at my dad's home.”

Review by
11/15/2019

“The timeliness of the project was amazing. They followed up the next day as well.”

Review by
11/15/2019

“Jupiter Tequesta is very timely and efficient. They got the job done in one day.”

Review by
11/15/2019

“They were very quick and responsive.”

Review by
11/15/2019

“I am always happy every time they come!”

Review by
11/15/2019

No review comments provided

Review by
11/14/2019

“They are respectful”

Review by
11/14/2019

No review comments provided

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

“Rob Bone James Lamb Both of these technicians `were very professional, friendly and knowledgeable in resolving my A/C and Plumbing problems.”

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

“Everyone I have dealt with has been pleasant and efficient.”

Review by
11/13/2019

“Most probably will go somewhere else for service”

Review by
11/13/2019

No review comments provided

Review by
11/13/2019

“The plumber did a good job in the end. However, he should clean up after himself more thoroughly.”

Review by
09/27/2018

“Brian Scozzari is awesome - very professional and knowledgeable.”

Review by
09/25/2018

“done work efficiently and never had to come back”

Review by
09/25/2018

“Kevin who came out for emergency A/C repair. It was late, but he spent a considerable amount of time making sure the job was completed and the issue fixed”

Review by
09/25/2018

“They have done a lot for me. They have done electrical, air conditioning, and plumbing. I continue to use them because they are on time, and it is all good.”

Review by
09/25/2018

“Jupiter Tequesta replaced 3 shower controls in my unit requiring cutting larger openings in the ceramic tile wall. The plumber showed up with no extension cord, no shop vacuum and most importantly no respirator for abrasive saw cutting the tile. I let the plumber borrow some of my hand tools as well. After replacing 2 of the shower controls and working on the third one, it was getting late in the day. I heard hammering and not enough sawing of the tile resulting in broken tile. I think the plumber was out of saw blades. I spoke with a supervisor and was told that since I was not given a tile breakage disclaimer, Jupiter Tequesta would make the tile repairs. The tile repair was never done and after 8 months I had another contractor working in the building make the tile repair. I cleaned up the abrasive dust from the tile sawing. I think it is safe to say that I would not have Jupiter Tequesta make any other plumbing changes in my unit.”

Review by
09/24/2018

“No, it did not meet my expectations.”

Review by
09/24/2018

“They met my expectations with fixing my hot water heater.”

Review by
09/21/2018

“They have been extremely helpful and professional.”

Review by
09/21/2018

No review comments provided

Review by
09/21/2018

No review comments provided

Review by
09/06/2018

“I am satisfied overall.”

Review by
09/06/2018

“I was the most satisfied with the air conditioning.”

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

“They were both very polite.”

Review by
09/05/2018

“Everything worked when they left.”

Review by
09/05/2018

“I am the most satisfied with the communication from Cortez.”

Review by
09/05/2018

“I am the most satisfied with the performance of the installer.”

Review by
09/05/2018

“It was all good.”

Review by
09/05/2018

“I was the most satisfied with the timeliness of them coming out.”

Review by
09/05/2018

“My electrician was superb. They are all good.”

Review by
09/05/2018

“I am the most satisfied with the timeliness of getting it done.”

Review by
09/05/2018

“I had an emergency call the other night and they were pretty prompt.”

Review by
09/05/2018

No review comments provided

Review by
09/04/2018

“The work was done really well and done quickly. He let me know everything I needed to do. There was never any difficulties. He was willing to help out with repositioning and locking the seat in.”

Review by
08/30/2018

No review comments provided

Review by
08/30/2018

“The first guy was great. The second guy didn't want to do something and he just blew it off. The garbage disposal needs to be tightened.”

Review by
08/29/2018

No review comments provided

Review by
08/29/2018

No review comments provided

Review by
08/29/2018

“They have always met my expectations.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“I would say their professionalism and smiles.”

Review by
08/28/2018

“They met my expectation with the electrical work. The plumbing is good also.”

Review by
08/28/2018

“In all areas, they were wonderful and professional. I was highly satisfied.”

Review by
08/28/2018

“They installed it satisfactorily.”

Review by
08/28/2018

“We had them here twice. During both times they were efficient and quick to fix our problems.”

Review by
08/28/2018

No review comments provided

Review by
08/27/2018

“I was satisfied with their response time.”

Review by
08/25/2018

No review comments provided

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