Balance Point Heating, Cooling & Electrical

Steve Spanjer

2 months ago

I recently had a great service experience with Balance Point Heating & Air after the A/C compressor on my Payne system unexpectedly failed after just 61 months of use. Balance Point (formerly Hooley Heating) installed my complete air conditioning system a little over five years ago, which I’m totally pleased with. When the A/C stopped working, I called them, and they were friendly, professional, and able to send a technician out the very same day to diagnose the problem. Their technician, Dave, was outstanding. He was extremely knowledgeable, methodical, and took the time to thoroughly test the entire system before confirming that the compressor had failed. He explained everything clearly, answered all of my questions, and completed the replacement with excellent workmanship. The installation required brazing in the new compressor, recharging the refrigerant, and thoroughly testing the system afterward. Dave kept the work area neat and clean and made sure everything was operating properly before he left. He’s a true professional and an outstanding representative of Balance Point. I’m disappointed that a Payne compressor failed after only 61 months of service. Especially considering we only use A/C, four months a year. Which means the compressor only lasted around 20 months of use. Payne honored its 10-year parts warranty and supplied a replacement compressor, which I was told had a value of approximately $1,300. However, because the warranty covers only the part and not the labor, refrigerant, or installation, I still paid nearly $2,000 for the replacement. While that was frustrating, I understand those costs are typical under most manufacturer warranties. Although I’m disappointed with the premature compressor failure, I couldn’t be happier with the service I received from Balance Point and Dave. Their prompt response, professionalism, and quality workmanship turned a frustrating situation into a positive customer service experience. I would confidently recommend Balance Point Heating & Air to anyone looking for an honest and professional HVAC contractor.

James Barnes

a month ago

I had an old toilet that decided it was time to kick the bucket. Working with Katie was an absolute pleasure, she walked me through the options to repair or replace and helped me make the right choice for my circumstances. She was extremely detail oriented and knowledgeable, plus just downright nice to chat with. Very happy with my service!

Facilities

2 months ago

We had what for us was a hefty 400 lb RTU installed. All phases of the transaction including coordination with the crane operator were well managed and swiftly executed. Several questions arose following installation. Despite the busy season Dave C came promptly, made measurements and ran test and thoroughly addressed every concern. Our technical facilities manager gave him high marks for thoroughness as well as his physical and technical knowledge. Dave and all the staff put Balance Point firmly on our go-to list.

Eric Neisen

7 months ago

We recently had Balance Point replace our 37 year old ac system with a Heat Pump. We were very happy with the quality of their work and specifically their attention to detail. They were easy to coordinate with and after the install walked us through the use and preventative maintenance schedule of the system. Jacob, Mason, Santana and Jesse all did a great job. Thanks!

ROGER & SANDY ANDERSON

2 months ago

Needing a new Air/Heat System, Balance Point's rep' Matthew came to our home to inform us about the AC systems and the rebates; we have already received that generous rebate. The installation was done by Santana and Mason from Balance Point. They communicated with us from beginning of the installation to the end of showing us how to regulate the temperature. The system has worked beautifully! There was a little blip because part of the old April-Air System needed a damper switch. Diablo, from Balance Point came out, the same morning called, fixed the problem immediately, tested the system and stayed to make sure that it was working. When you call, Lindsey, at Balance Point, is quick to respond. I like the time that the Balance Point technicians take to clearly explain the computer system, their patience and friendliness.