Balance Point Heating, Cooling & Electrical

Steve Spanjer

a month ago

I recently had a great service experience with Balance Point Heating & Air after the A/C compressor on my Payne system unexpectedly failed after just 61 months of use. Balance Point (formerly Hooley Heating) installed my complete air conditioning system a little over five years ago, which I’m totally pleased with. When the A/C stopped working, I called them, and they were friendly, professional, and able to send a technician out the very same day to diagnose the problem. Their technician, Dave, was outstanding. He was extremely knowledgeable, methodical, and took the time to thoroughly test the entire system before confirming that the compressor had failed. He explained everything clearly, answered all of my questions, and completed the replacement with excellent workmanship. The installation required brazing in the new compressor, recharging the refrigerant, and thoroughly testing the system afterward. Dave kept the work area neat and clean and made sure everything was operating properly before he left. He’s a true professional and an outstanding representative of Balance Point. I’m disappointed that a Payne compressor failed after only 61 months of service. Especially considering we only use A/C, four months a year. Which means the compressor only lasted around 20 months of use. Payne honored its 10-year parts warranty and supplied a replacement compressor, which I was told had a value of approximately $1,300. However, because the warranty covers only the part and not the labor, refrigerant, or installation, I still paid nearly $2,000 for the replacement. While that was frustrating, I understand those costs are typical under most manufacturer warranties. Although I’m disappointed with the premature compressor failure, I couldn’t be happier with the service I received from Balance Point and Dave. Their prompt response, professionalism, and quality workmanship turned a frustrating situation into a positive customer service experience. I would confidently recommend Balance Point Heating & Air to anyone looking for an honest and professional HVAC contractor.

Dale Schnathorst

7 months ago

Dave Crownover and Luke did an amazing job repairing a leak in our heat pump mini split system. This was no easy fix as the original installing contractor had the connection behind drywall. Dave and Luke were prompt, friendly, professional and answered all my questions. I was charged exactly what my estimate was and am enjoying my mini split system with confidence. This is some of the best service I've had in years. Balance Point will be my first call from now on.

Eric Neisen

6 months ago

We recently had Balance Point replace our 37 year old ac system with a Heat Pump. We were very happy with the quality of their work and specifically their attention to detail. They were easy to coordinate with and after the install walked us through the use and preventative maintenance schedule of the system. Jacob, Mason, Santana and Jesse all did a great job. Thanks!

Walter Plese

3 months ago

Yesterday we had a great experience with Luke Allen, who came to inspect our 1-yr old furnace and heat pump. Luke was very straightforward and completely knowledgable about our system, explaining its functionality and operation with clear language. He's very personable and friendly on top of that! Balance Point really hires great people to install and maintain HVAC systems, as well as represent the company values you hold. Thanks again, Walter P

Rodolfo Gonzales

2 weeks ago

The bearded gentleman i think his name was Brinner seems to really know his stuff. Very professional and easy going which is very unique for the trade. Id recommend him for any one who is looking to get jobs done properly the first time. If all employees are like that guy, I'd definitely recommend BP to anyone looking to have plumbing work in their homes.