MyGuy Plumbing & Drain

Brittney Carter

a month ago

Unfortunately we did not have a good experience with our recent service. We have used this company before and were satisfied although pricey. We contacted them to install a basic pedestal sink. We provided all of the materials, very little was provided by them. (Ex sink trap) and the service tech was about to start and i inquired about the price which was over $1500. I called the manager to confirm the price and he gave $100 off and we went through with the service. After an hour and a half the tech was almost done and I noticed the sink basin was not level so I advised to adjust it. When the tech was done with the installation, asking to get paid, we were shocked to see water leaking from the valves. The tech said it wasn’t his problem and tried to leave. We immediately called the manager who initially blamed us for the leak (which wasn’t leaking before they got there). After a rough conversation with the manager after we hung up, the tech fixed it- however- leaving our bathroom wall charred and burnt. Come to find out this was also an apprentice plumber which was not what the manager told us when he said the premium price was for experience. After this was addressed and he left after payment, we noticed the sink was still not level and it was not installed aligned with the light fixture. Disappointed with this entire situation. No longer “My Guy.”

Kenneth

6 months ago

Sean & Andrew did an incredible job with our place installing a whole-home water filtration system and a sink disposal unit. Incredibly impressed by how they take time out of their day to communicate updates, explain every facet of their plan and what to expect, and generally just their pleasant and genuine demeanor. They clearly have the end-user’s best interest in mind and demonstrate a level of authenticity and transparency you just don’t often see in the world of contract business.

Jonathan Beucler

a month ago

Sean from My Guy Plumbing was fantastic. He was incredibly nice, personable, and, most importantly, made me feel like I could trust him. I’m probably the least handy person you’ll ever meet, so when I was dealing with my water filter, I had absolutely no idea what I was looking at. As a lawyer, I have a huge amount of respect for people who have a specialized skill set and truly know what they’re doing. I know how much work and expertise goes into becoming good at a trade, and Sean really showed that. He went down into my crawlspace with me, walked me through exactly what was going on, explained what I should be concerned about, and took the time to answer all of my questions. What stood out most was that I always felt like he had my best interests in mind. He knew I didn’t know much about plumbing, but I never once felt like he was taking advantage of that. He explained all of my options, rather than pushing me toward one particular solution, and even pointed out other areas that I should keep an eye on while he was there. I’m new to the area, so finding a plumber I can actually trust is really important to me. When we first moved in, we used another plumber and unfortunately felt like we were completely ripped off and taken advantage of. After that experience, I really didn’t want to have to call around and get multiple quotes every time something came up. - Customer 4 life

A K

6 months ago

Jake/Jacob was very good. He explains everything very patiently, tells you all your options, and then fixes the issues very well. I now used them twice, and I will use them again, if something (God forbid) happens. (By the way, I realized that handyman are much cheaper, but what they do, is only a short quick fix until it happens again or even worse, Meanwhile real plumbers are more expensive, but they really fix the issue, not with a bandaide, but with a new pipe, etc).

Mary Mattaliano

a month ago

As a Navien Brand Specialist, Sean was very knowledgeable, thorough, and professional. He took extra time to explain step by step how to properly service my tankless hot water heater, encouraging me to observe him and ask questions. I am very happy that I found My Guy Plumbing and that I signed up for the service contract. It has given me peace of mind as Sean also did my annual plumbing inspection and uncovered some plumbing issues that will need to be addressed. I am very impressed with Sean's knowledge and expertise