Staton Heating, Cooling & Plumbing

Dave Short

a month ago

​We recently contracted Staton Heating Cooling and Plumbing for a Bosch Two Ton Premium Split System heat pump for the upstairs of our nearly 50-year-old house. For the past forty years, our upstairs has been incredibly warm in the summer and uncomfortably cold in the winter despite the addition of new insulation, new windows, and a solar reflective blanket material to the inside of the attic roof. Now in our seventies, we decided we can no longer deal with the extreme temperature differences from the basement, main floor, and upstairs. Consequently, we decided to add a separate unit just for the upstairs. ​From the time Derek Aguayo first sized the job and provided us with the estimate until the first night we turned the system on, Staton personnel were nothing short of outstanding in all phases of the project. The project was broken up into two distinct phases, the first being the installation of the new ductwork in the attic, and the second being the installation of the system. In each phase, the technicians used drop cloths throughout the house and were extremely careful to keep dust to a minimum. They were extremely polite, professional, and patient, answering all the questions we had. On the day of system installation, Rey Mendoza and Ty Helm showed up early to begin. Upon seeing where the air handler was to be installed in the attic, they called for backup (access to the attic is a small 2’x2’ panel in the ceiling in the master closet). Jorge Lainez and Kevin Ruiz arrived within the hour and went to work getting everything up into the attic and connected to the ductwork. When confronted with the problem of running electrical power to the outside unit (the power panel is in the garage on the complete opposite end of the house, with no way to string wire from the garage to the attic), Rey Mendoza devised an elegant and clean way to route power. Several years ago we had the basement finished and the drywalled ceiling covered the wiring to the existing air conditioner. Rey ran the required wiring along the outside of the back of the house under the vinyl siding to the opposite end of the house where the new heat pump was to be installed next to the existing air conditioner. The resulting power run is virtually unnoticeable by anyone who is not actively looking for it. In the early afternoon of the first day in began to rain about the time the crew was installing the outside unit. They immediately erected a “tail gate chalet” to cover the area. They had to install and level a mounting pad in what was a small flower bed, and despite being wet and muddy, they kept a very positive attitude and successfully completed the set-up of the outside unit. Because of the challenges with the layout of the house and the weather, the crew worked nearly 11 hours on the first day. The second day was near perfect weather for the final installation. Rey and Ty were joined that day by Nathan Bark as they ran a cable tray outside the house from the attic to the outside unit for a very clean, professional appearance. After finishing inside installation and cleanup. Rey took time to explain the Smart Thermostat to me. Upon noticing that the wrong return vents were installed, he took the action to return the next day to replace them with filter accommodating vents in each room. Having filters in each second-floor room eliminates having to climb into the attic to replace a single large AprilAire filter. Additionally, filters in each room will help keep the entire ductwork in the attic clean for years to come. When we turned on the system for the first time, the temperature dropped 5 degrees within a half hour. The first night using the new system was heavenly! In summary, we are extremely happy with our experience with Staton Heating Cooling and Plumbing. Everyone was completely professional, knowledgeable, and efficient. We got a great system at a great price that will provide comfortable living for as long as we remain in the house. Thank you

Jazz Therapy

4 months ago

Sam obviously knows his job. He has great skill, he was efficient. He explained the process to me. Thanks for sending him. The first picture below With the 45° angle pipe is the before and the second picture with the straighter alignment is the after.

William Peffley

2 weeks ago

Minisplit installation. Rey and crew (Jorge, Ty, Kevin) and eventual additional help from Taylor ... AMAZING. These guys are prompt, respectful, optimistic, and detail oriented. I am very impressed with them. Lisa in the office is amazing - very personable, great communication, very nice and accomodating. This crew ran into some trouble during the job that had more to do with the sales and logistics side. But they handled it, even coming back on the weekend to finish up. I would have any of the guys listed above come into my home to do any work with absolute trust.

Tamara Holland

4 months ago

I had water bib crack. Causing water to leak on the inside of my home. The customer agent was very professional and helpful. They were suppose to come same day for an emergency but had to reschedule for the next morning. I received my call for the morning. Josh was amazing. He was very friendly, professional, and informative. He also cleaned up after the service. Well done.

Jennifer Ruef

4 months ago

⭐⭐⭐⭐⭐ Andrew Klein at Staton Heating and Plumbing provided truly exceptional service. He was incredibly knowledgeable and took the time to explain everything clearly, which immediately put me at ease. What really stood out was his genuine care—he was patient, helpful, and made sure all of my questions were answered without ever feeling rushed. His professionalism and customer service went above and beyond, and it’s clear he takes pride in his work. I would absolutely recommend Andrew and Staton to anyone looking for reliable, trustworthy service.