Hours of Operation
Business Address
7617 Baltimore Annapolis Boulevard
Glen Burnie, MD 21060
Company Details
Services Offered
- Bathroom Plumbing Services
- Drain Cleaning Services
- Faucet and Fixture Repair and Installation
- Garbage Disposal Repair and Installation
- Gas Line Repair and Installation
- Pipe Repair and Replacement
- Plumbing Repair, Installation, and Replacement
- Sewer Line Inspection
- Sewer Line Repair and Replacement
- Sump Pump Repair and Installation
- Water Filtration and Treatment Systems
- Water Heater Repair, Installation, and Replacement
- Water Softener Installation and Repair
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- Lifetime warranty on sewer replacements for the homeowner, with transferable warranty options for members of the Prime Partner Plan
- Extended water heater warranties through JB Warranties
- Various warranty options including parts and labor
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Shoe Covers
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
- A+ Rated and Accredited with the BBB
- HomeAdvisor Elite Service and Screened & Approved
Availability
Emergency 24/7
About this company
"Prime Plumbing is committed to being the local plumber everyone can trust and rely on. We're willing and able to work on all plumbing systems, big or small, and always committed to delivering excellent customer service. Prime Plumbing will continue to do what is right for the customer, no matter what."
— Tom Shrum, Owner & President
License
76114
Ratings & Reviews
Compiled Score:
Prime Plumbing has received 4.9 out of 5 stars based on 913 customer reviews. Learn about Our Research Process.
Lauren Postley
5 months ago
I reached out to Prime Plumbing several years ago to have my hot water heater moved to accommodate waterproofing installation in my basement. The man that came out was quick and very respectful and the price was reasonable. When I had a very minor plumbing problem (moving an outdoor hose bib to accommodate deck steps), reaching out to Prime plumbing was a no-brainer. The man that came out saw the issue and jumped to a solution... extending a pipe from my basement. The pipe was brought up to an external wall (which I later found out was against MD code) and was also not properly insulated. He also removed a frost proof hose bib and replaced it with a regular hose bib. He put a ridiculous wall patch and went on and on about his side hustle to make more money (buying and renting out properties in Africa). It only took less than two years for the pipe to fail and cause significant damage to my main and lower levels of my home. I reached out to Prime to rectify the issue. The woman that answered was incredibly rude. I came home to the water damage and was in shock as I was trying to explain the damage that I was seeing. She was very curt and insinuated the pipe bursting was my own fault. How?!? She set up for someone to come out the next day. He was equally as rude. He quoted a completely ridiculous number for the repair and reiterated that I was the cause of the water damage. My friend had a pipe burst and was quoted $300 less than what he was quoting me. The pipe that was installed by Prime caused the water damage to my home and they continue to deny any fault. I've attached photos that show the hose bib that they moved, the patch he installed after he cut a hole in my wall and the subsequent water damage after the pipe burst. I also attached a photo showing there was insulation around the pipe, but the pipe should have never been ran to an external wall. Please do your due diligence before reaching out to this company. Len the Plumber rectified Prime's mistakes and were much more knowledgeable and respectful.
Harish Khandrika
6 months ago
Rob Richter from Prime Plumbing came to install our dishwasher when Home Depot bailed on us due to finding (older style) push pull valves under our sink. Rob came and upgraded all our valves for the price of one and then installed our dishwasher. He also hauled our old dishwasher away for no extra charge! Rob stayed with us for several hours making sure the fitting was correct, checked for leaks, and even helped sus out some pressure problems in the house on his own time. He taught me about the new valves and how to problem solve pressure issues in the future. We offered him pizza and coffee not only because he was working hard but he did so on Xmas eve. Definitely will be calling prime plumbing again for all our future plumbing needs from annual county mandated checkups to future work! Thanks Rob! Merry Christmas and happy new year!
Aly Rose
2 months ago
The technician was nice, professional, and completed the installation in a very respectable amount of time. He would tell me when he was about to use loud tools, amd he protected my flooring during the removal of the old heater and installation of the new one. This is the second time we have used Prime Plumbings services, and we will continue to go to them for all future plumbing needs. Highly recommend!!
Jeremy Price
2 months ago
Came, installed an in-ground sewer pump. Prime were fully paid but then did not finish the job. Three texts over 10 days in the Spring and still waiting for even the common courtesy of one reply! Basically Prime left lots of holes - including one 9’ in circumference - mainly from not filled in septic parts and a long, in l-ground electric cable ditch. Soil removed and missing from under our patio has caused damage - fallen and broken patio stones and concrete! Don’t pay until Prime finished the work!
Debi Gamber
4 months ago
Prime Plumbing replaced our water main and did a fantastic job. The entire process was very easy. When they came out for the initial appointment they provided a quote and even offered convenient payment options. Once the contract was signed they scheduled the appointment. They did call the morning of the appointment to let us know they would need to reschedule for the following day, which was not an issue at all. When they arrive they explained what they would be doing, how they would do it, and provided updates along the way. The job was complete in a few hours. I would highly recommend them for your plumbing needs. Thank you Jordan & Prime Plumbing!
Service Area
Prime Plumbing serves 96 cities in the Maryland area.
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Cities Served
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Services
Hours of Operation
Business Address
7617 Baltimore Annapolis Boulevard
Glen Burnie, MD 21060
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