Prime Plumbing - Plumbers Reviews in Maryland

Prime Plumbing

2nd year as a Best Pick

certified company

Verified License(s)

Verified General Liability Ins.

Verified Workers' Comp

Best Pick Guaranteed

Compiled Score:

Prime Plumbing has received 4.7 out of 5 stars based on 160 customer reviews. Learn about Our Research Process.

136

How are scores calculated?

"Prime Plumbing is committed to being the local plumber everyone can trust and rely on. We're willing and able to work on all plumbing systems, big or small, and always committed to delivering excellent customer service. Prime Plumbing will continue to do what is right for the customer, no matter what."

Tom Shrum | Owner

Company Information

Services Offered

Prime Plumbing offers plumbing services, including water, sewer, and gas piping; water heater, boiler, faucet, and fixture repair; and well-water testing and treatment options. The company has an in-house excavation department that offers trenchless sewer and water service repair and replacement.

Minimum Job

Some services require a $49 dispatch fee, which is waived for same-day completion of work.

Warranty

Prime Plumbing offers a standard one-year parts-and-labor warranty with some exclusions, as well as a lifetime warranty on full sanitary sewer service replacements.

Company History

The local company was founded in 2012 by Tom Shrum.

Employee Information

Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.

Areas Served

Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park

Address

7617 Baltimore Annapolis Boulevard
Glen Burnie, MD 21060

Hours

Mon

7:00 am - 5:00 pm

Tue

7:00 am - 5:00 pm

Wed

7:00 am - 5:00 pm

Thu

7:00 am - 5:00 pm

Fri

7:00 am - 5:00 pm

Sat

7:00 am - 3:00 pm

Sun

7:00 am - 3:00 pm

Licenses

#76114

Compiled Score:

Prime Plumbing has received 4.7 out of 5 stars based on 160 customer reviews. Learn about Our Research Process.

136

How are scores calculated?

FEATURED REVIEWS

Review by Tammy W.

08/26/2022

“I would recommend Prime Plumbing because the technician was nice and did a good job.”

Review by Amanda D. | Glen Burnie, MD

08/19/2021

“QUICK which was extremely important in all THREE of the projects Prime Plumbing has completed for me.”

Review by John M. | Glen Burnie, MD

08/02/2021

“The service was good. I thought it was a little high, but we were in a mercy situation with availability. The quality of service was great though!”

Review by Terry J. | Baltimore, MD

07/22/2021

“They were 5 star all the way. They were reasonable. We love the guy that came out. He was courteous. Not many have a great plumbing experience but we had a pleasant experience. I have nothing but good to say about Prime Plumbing LLC. I would recommend them to anyone.”

Review by Amber J. | Glen Burnie, MD

07/22/2021

“The customer service was fantastic.The plumber was thorough and explained things to my understanding prior to the job. They kept me updated. He left a clean and professional space.”

Clear Filters

HOMEOWNER REVIEWS

Review by Anonymous Homeowner

08/26/2022

No review comments provided

Review by Tammy W.

08/26/2022

“I would recommend Prime Plumbing because the technician was nice and did a good job.”

Review by Diane M.

08/26/2022

No review comments provided

Review by Anonymous Homeowner

08/26/2022

“The cost was high.”

Review by Anonymous Homeowner

08/25/2022

No review comments provided

Review by Katie G.

07/20/2022

No review comments provided

Review by Omotayo C.

07/20/2022

No review comments provided

Review by Karen P.

06/22/2022

“They were super professional and efficient. They did a great job. Furthermore, they found the problem even after the water department couldn't find it. The pricing was fantastic. It was good value for the price.”

Review by David Y.

06/22/2022

No review comments provided

Review by Danielle A.

06/22/2022

No review comments provided

Review by Darryl T.

06/22/2022

“Appreciate the quality of work that was performed.”

Review by Anonymous Homeowner

06/22/2022

No review comments provided

Review by Willfred B.

06/01/2022

No review comments provided

Review by Kristina D.

06/01/2022

No review comments provided

Review by Melanie C.

06/01/2022

No review comments provided

Review by Anonymous Homeowner

06/01/2022

No review comments provided

Review by Anonymous Homeowner

06/01/2022

No review comments provided

Review by Anonymous Homeowner

06/01/2022

“Work quality at first seemed to meet minimum requirements but the workers ruined my neighbor's sidewalk by dumping the soil directly on the concrete w/o protection. So they gouged his sidewalk and said "the rain will wash it away" which of course cannot happen with gouges. Furthermore, our replaced drain line backed up 3 months after installation and the city came to unclog it. A video inspection ~1 month later revealed that the replaced portion of the drain under the sidewalk was likely not sloped properly for drainage. I have contacted the company several times but they refuse to pay or fix anything. The only positive in this experience is that we now have an external cleanout and the city can come every few months & ensure the drain is clear. I have given up trying to be reimbursed by Prime Plumbing because they have consistently blamed other parties (they say problems under the sidewalk are Baltimore City's responsibility). I filed a homeowners claim for the sewage backup in our basement and repairs are underway. I've currently spent $3,000 of my own money to fix the sidewalk for which I'll likely never be reimbursed by Prime Plumbing.”

Review by Anonymous Homeowner

05/31/2022

No review comments provided

Review by Eric H.

05/31/2022

No review comments provided

Review by Eric M.

05/31/2022

No review comments provided

Review by Cathy P.

05/30/2022

No review comments provided

Review by Idetta C.

05/28/2022

No review comments provided

Review by Rich S.

05/27/2022

No review comments provided

Review by Anonymous Homeowner

05/26/2022

No review comments provided

Review by Jeremy S.

05/25/2022

No review comments provided

Review by Paul C.

05/25/2022

No review comments provided

Review by David T.

05/25/2022

No review comments provided

Review by Dan H.

05/25/2022

No review comments provided

Review by Roslyn J.

05/23/2022

No review comments provided

Review by Twanda H.

05/20/2022

No review comments provided

Review by Linda M.

05/20/2022

No review comments provided

Review by Kressa T. | Severn, MD

09/22/2021

No review comments provided

Review by Glen Burnie, MD Homeowner

09/14/2021

No review comments provided

Review by Glen Burnie, MD Homeowner

09/14/2021

No review comments provided

Review by Hanover, MD Homeowner

09/14/2021

“They are very reliable!”

Review by Warren C. | Baltimore, MD

09/11/2021

No review comments provided

Review by Jeffrey P. | Baltimore, MD

08/29/2021

“We received an accurate quote on the work to be performed, which was completed on-time and within the promised time frame.”

Review by Jessica M. | Lutherville-Timonium, MD

08/24/2021

“Prime Plumbing has performed multiple jobs for us. They’re prompt, courteous, and competent. They do exceptional work and are reasonably priced. I highly recommend Prime Plumbing!”

Review by Amanda D. | Glen Burnie, MD

08/19/2021

“QUICK which was extremely important in all THREE of the projects Prime Plumbing has completed for me.”

Review by Baltimore, MD Homeowner

08/03/2021

No review comments provided

Review by Hellen W. | Baltimore, MD

08/02/2021

No review comments provided

Review by Stephanie W. | Baltimore, MD

08/02/2021

No review comments provided

Review by John M. | Glen Burnie, MD

08/02/2021

“The service was good. I thought it was a little high, but we were in a mercy situation with availability. The quality of service was great though!”

Review by Annapolis, MD Homeowner

08/02/2021

“They were clean, efficient, on time, and very professional.”

Review by Steven S. | Westminster, MD

08/02/2021

“They did a great job.”

Review by Layla A. | Pasadena, MD

08/02/2021

No review comments provided

Review by Felix V. | Bowie, MD

08/01/2021

No review comments provided

Review by Dianne M. | Owings Mills, MD

08/01/2021

No review comments provided

Review by Bruce C. | Baltimore, MD

07/27/2021

“I would recommend!”

Review by Norma P. | Glen Burnie, MD

07/25/2021

No review comments provided

Review by Baltimore, MD Homeowner

07/23/2021

No review comments provided

Review by Sykesville, MD Homeowner

07/22/2021

No review comments provided

Review by Robert L. | Glen Burnie, MD

07/22/2021

No review comments provided

Review by Brayton B. | Odenton, MD

07/22/2021

No review comments provided

Review by Bowie, MD Homeowner

07/22/2021

No review comments provided

Review by James G. | Essex, MD

07/22/2021

No review comments provided

Review by Mike W. | Glen Burnie, MD

07/22/2021

No review comments provided

Review by Lutherville-Timonium, MD Homeowner

07/22/2021

No review comments provided

Review by Glen Burnie, MD Homeowner

07/22/2021

No review comments provided

Review by Edward M. | Bowie, MD

07/22/2021

No review comments provided

Review by Terry J. | Baltimore, MD

07/22/2021

Review by Amber J. | Glen Burnie, MD

07/22/2021

“The customer service was fantastic.The plumber was thorough and explained things to my understanding prior to the job. They kept me updated. He left a clean and professional space.”

Review by Annie C. | Baltimore, MD

07/22/2021

“I was very pleased and did not have any problems. He came in and did what he needed to do and I am very pleased with the service.”

Review by Sarah S. | Baltimore, MD

07/22/2021

“They were very quick. I called them and they were able to come in within 24 hours. They fixed the problem very quickly and they were very respectful.”

Review by Sheree S. | Dundalk, MD

07/22/2021

“My representative form Prime Plumbing LLC was very informative and did a professional job. They were timely and it was done quickly.”

Review by Dean B. | Pasadena, MD

07/22/2021

“Prime Plumbing has always been professional, timely and affordable.”

Review by Clarksville, MD Homeowner

07/22/2021

“The installation process was very very professional.”

Review by Severna Park, MD Homeowner

07/22/2021

No review comments provided

Review by Sarah K. | Glen Burnie, MD

07/22/2021

“My husband is the one who dealt with them, but they had to come back out a second time, because they didn't fix the problem the first time.”

Review by Joe A. | Pasadena, MD

07/21/2021

“Everything they did was fine!”

Review by Baltimore, MD Homeowner

07/21/2021

“We were very pleased with the Prime Plumbing professionals who fixed three toilets first time; we called to get two more toilets done.”

Review by Halethorpe, MD Homeowner

07/20/2021

“The gentleman Prime Plumbing sent was WONDERFUL! He did an awesome job on the install and took extra time to teach me things about my plumbing and the water in my house. I could not have asked for better service!”

Review by Cathy R. | Chestnut Hill Cove, MD

07/20/2021

“The gentleman was very professional and took his time and explained all my options.”

Review by Carl R. | Baltimore, MD

07/20/2021

No review comments provided

Review by Mike H. | Edgewater, MD

07/20/2021

No review comments provided

Review by Willam B. | Lutherville-Timonium, MD

07/20/2021

No review comments provided

Review by Carolyn R. | Baltimore, MD

07/20/2021

No review comments provided

Review by Rich S. | Glen Burnie, MD

07/20/2021

No review comments provided

Review by Lutherville-Timonium, MD Homeowner

07/20/2021

No review comments provided