Cole Services

dale Roberts

6 months ago

Cole installed my new hot water heater last year. I recently had trouble with the vent on top of the heater. Cole stepped forward and fixed the issue. The owner, Jonathan personally intervened to be sure the fix was completed appropriately and everything met my expectations. Shout out to Cole plumbing.

Lisa D

2 months ago

Jeffery was a pleasure to have complete work in my home. He came in assessed the situation and thoroughly explained what should be while also giving additional options. My dry outlet had blown out and happened to be very close to the gas line! He replaced the outlet, the outlet box and the burnt electrical cord. Also, helped label my fuse box correctly. My dryer is in a very small space so to access it he had to climb back and forth over the dryer every time he needed to test or get equipment.😫😅 He continued to explain as he did the work to make sure I completely understood what was happening. Thank you Jeffery for your kind personality. 😊

Haena So

8 months ago

We’ve already been a long time customer with Cole Services for our air-conditioning. Today I had the pleasure of working with Drazen and Jacob for replacing our water heater for my parents home. The process was very smooth. It was installed all in the same day, clean, and it was quick. They explained each step of the way and made things very easy for us. I also appreciated Oscar, who helped us with financing. 10/10. I’d recommend working with them again.

Nanis Munguia

a month ago

I had such a wonderful experience speaking with Jasmine from Cole Services. She was extremely kind, patient, and helpful throughout the entire call. She listened to my concerns, answered all of my questions, and made sure I understood everything before ending the call. Her professionalism and genuine willingness to help really stood out to me. Customer service like this is greatly appreciated! She definitely deserves recognition for the excellent service she provided.

Ernesto Flores

3 months ago

Last Thursday, I called Cole Services after my $22,000 HVAC system, which is only two years old, stopped working. The technician came out the same day, spent a lot of time troubleshooting, and determined that a failed circuit board needed to be replaced. I was told the part would arrive by Friday or Monday at the latest. On Friday, I was told it would arrive Monday. Monday morning, customer service confirmed the part had arrived and scheduled me for service. I called multiple times throughout the day and was repeatedly told the technician was still coming. Then, near the end of the day, dispatch told me the part had never arrived and wouldn't be available until Tuesday. After five days without air conditioning during an extreme LA heat wave, this was incredibly frustrating. I missed work waiting for appointments that never happened, while my family endured dangerous heat and humidity. **Tuesday Update (July 21, 2026):** I called at 7:05 AM and was told the part had arrived. The technician arrived about an hour later and replaced the circuit board in about 30 minutes. The technician did an excellent job. My issue isn't with the technician—it's with the company's communication and customer service. I later learned they could have provided a portable A/C unit while we waited, but no one offered one. Instead, I had to buy one myself for $468.83 during a heat wave when they were nearly impossible to find. I purchased this system specifically to keep my elderly mother, who is in her 80s, comfortable, and because I also have a medical condition and an autistic child. Going nearly a week without A/C in this weather was unacceptable. The biggest problem was the inconsistent information. I was repeatedly told the part had arrived and that I was scheduled, only to later be told it had never arrived. Whether it was poor communication or misinformation, the experience left me with very little confidence in the company. For a system that cost over $20,000, I expected much better customer support. While the technician deserves credit for his professionalism, I cannot recommend Cole Services based on my experience. **Final Update (July 21, 2026):** Unfortunately, shortly after the technician replaced the circuit board and left, the system failed again. Cole Services had to send the technician back out, but by the time the issue was diagnosed, their parts department was already closed. That means no replacement parts could even be ordered until the next business day, leaving my family without air conditioning for even longer during this heat wave. At this point, I don't know how many more days we'll be without A/C. This has gone from a simple warranty repair to an ongoing ordeal. While I continue to appreciate the technician's professionalism and effort, the overall experience has been disappointing. After spending over $22,000 on a premium HVAC system that's only two years old, I expected a much more reliable product and a far better customer support experience. Unfortunately, I still cannot recommend Cole Services based on how this situation has been handled. update: 7/22/26 Another tech came diagnosed the problem the guy last night found to confirm, they are ordering the part and should arrive tomorrow. Another day more. But this time they are bringing a portable AC unit but only after I asked cause I was never informed or offered one until yesterday. Keep in mind the AC stopped working Last Thursday. Tomorrow it will be 1 week. 7/23/23 tech came out with part replaced it by 11am. Let's hope this fixes everything and no more issues.