Complete Comfort

Robert Means

5 months ago

Joe and Israel were the two gentlemen who came out and installed our brand-new furnace, and they did an outstanding job. I also want to give a big shout-out to their supervisor Wyatt. He came out first and did one of the most thorough inspections I’ve ever seen. He showed me pictures and videos and carefully explained how dangerous our old furnace actually was. There was carbon monoxide leaking in our home, which could explain why some of us had been feeling sick. The best part is this inspection didn’t cost me a dime. It was completely free. Before finding Complete Comfort Heating, Air & Plumbing, I had already paid hundreds of dollars to other companies to come out and check my AC and furnace, and none of them told me anything close to what Wyatt discovered. That really showed me the difference in honesty and effort. After the inspection they walked me through my options and helped with financing. I was approved and they were able to come out the very next day and install my new furnace. Joe and Israel were professional, efficient, and respectful of my home. They worked hard, installed the new unit and thermostat, removed the old furnace, and cleaned everything up when they finished. I basically answered a few questions and let them handle their job. On top of that, they even gave me a $400 gift card, which I’ll probably use toward my utility bill. I actually found Complete Comfort Heating, Air & Plumbing while scrolling on social media, and honestly that ad might have saved my whole household because of the danger our old furnace was causing. The last three companies I had come out didn’t even put in the effort these guys did. I truly appreciate their honesty, professionalism, and the way they took care of my family. I highly recommend them to anyone needing AC or furnace work.

Brad Stover

5 months ago

Complete Comfort is a Fantastic HVAC company to deal with. The field Supervisor Wyatt Petty came out and spent about 3 hours going over the furnace fully explaining his finds. Decided to just replace the entire system since a flood took out the furnace. Wyatt has his crew here the next day and got us going again and even got us Financed to get the job done. If I could I give them a 10 star rating.

Stacey Gribble

2 months ago

Brandon And Kassie have been great and helpful. Brandon spent the needed time checking the air conditioner to verify what was really going on and found several things he did give us the price to repair with no guarantee how long it would last and the price for a new system. He came back in the evening to finish up signing up for a new system as I had to leave earlier when he was originally at the house. Brandon never made us feel rushed in making us decide. Kassie, was very polite when I originally called today to make an appointment for the estimates she called and texted that the tech was alittle delayed from orginal time she again did a great job in communicating with me. I will recommend them to anyone needed their services. We did end up putting in a new system on Friday of last week Cameron and David installed it and they were here alittle before 9am and done by around 2. They showed us how to work the new thermostat and went over everything they did. They were very polite and helpful.

Amber Valentine

2 months ago

Dustin and Aaron helped us with a plumbing issue that ended up requiring replacing a toilet and repairing some pipe work. They were both very helpful. Dustin, in particular, was very knowledgeable and helped ensure the repairs met our needs. We really appreciate his attention to detail and quality work. The company was great to get someone out quickly after we called. I will note that the way their system is set up you communicate directly with the company and they communicate with a technicians and vice versa. A side effect of that system is that communication about scheduling and technician arrival may be delayed or miscommunicated so I would recommend double checking and asking additional questions about scheduling and arrival.

Tim Randolph

7 months ago

I had a new condenser and duct work installed without issue. Techs were great and got it installed quickly. That is the only reason for the two stars. The scheduled maintenance is a sad joke. Complete comfort knows it’s a joke. Look at the other reviews and you will notice the same complaint. They repeatedly cancel maintenance appointments. They do not provide a time when they will arrive. There is zero communication until they call to cancel on the day of your scheduled maintenance. Do they offer to reschedule anytime soon? Nope. It’s a minimum of 3-4 weeks if you are lucky. And then it’s zero communication again until the next cancellation. Why would you want to deal with that kind of aggravation? You can find better around Indianapolis. You deserve better.