Metro-Flow Plumbing
7th year as a Best Pick
certified company
A
rated
Based on 345 reviews
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Best Pick Guarantee
Verified License(s)
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"Our philosophy at Metro-Flow Plumbing is to provide our clients with highly qualified plumbers who perform superior-quality work at competitive prices. Since our founding in 1989, we've been building strong relationships through 100 percent customer satisfaction."

Rick Romero | President
Company Information
Services Offered
Metro-Flow Plumbing offers residential and commercial plumbing services, including repair and replacement of faucets, toilets, water heaters, water lines, and gas lines. The company specializes in locating and repairing slab leaks as well as trenchless sewer and water pipe repair. Metro-Flow also cleans, repairs, and replaces sewer and drain lines, and the company installs and repairs water filtration, conditioning, and softener systems.
Warranty
Metro-Flow offers a five-year parts-and-labor warranty and a five-year no-stoppage guarantee.
Company History
Metro-Flow was founded in 1989.
Distinctions
The company is a member of the Plumbing-Heating-Cooling Contractors Association.
Employee Information
Metro-Flow's employees wear uniforms and drive marked vehicles. They must also pass criminal background checks and complete drug testing.
Licenses
M-16620
Areas Served
Plano/Frisco/Allen/McKinney, Greater Dallas, North Dallas, Southlake/Grapevine/Colleyville, Flower Mound/Lewisville/Highland Village
A selection of 345 homeowner reviews:
“I had a good experience working with Metro-Flow. They replaced a burst pipe, and they were pretty quick to come out and quickly identify the problem. He was straightforward about the problem and wanted to help us. I'd give them an A.”
“They were very knowledgeable, up front, and kind. It was a good experience. They were very customer service oriented and friendly. They did a thorough job and were very clean.”
“They were great. They replaced some faucets for a shower. They were quick and on point. I'd rate them as an A+.”
“They came out quickly, and the technician was very helpful. I had a good experience. I'd give Metro-Flow an A.”
“They've been out a couple times. The last time, they repaired a leak in one of my walls. They were really professional and clean.”
“It was a very good experience. I'd give them an A.”
“I had a good experience working with them. They changed some pieces on the toilet. They were nice and efficient.”
“They were really good. They installed the cleanout. They were efficient, and they were fast.”
“I had a good experience working with them. They did some plumbing work on the commodes and some outside work as well. We had absolutely no problem with them. They were there on time and seemed to do a good job. I would recommend them to my friends.”
“They gave me a quote, and they stuck to it—that was probably the most important thing. They were extremely professional, too. They replaced a water heater. When I called, they were courteous and gave me straight answers. I would give them an A.”
“They gave me professional service. They've been working on a lot of stuff for me. I believe they repaired my hot water heating system. I moved to the area, and they were referred to me by my brother. Metro-Flow Plumbing is A+.”
“They're easy to work with and easy to understand, and I'd do it again. They replaced toilets in my whole house. I would give them an A+.”
“Metro-Flow Plumbing got over here fast when our hot water heater was leaking. I would give them an A+.”
“I like that they respond quickly, know what they're doing, and stand behind the quality of their work. Their people are very nice, too. I've had lots and lots of plumbing work done over the last five to seven years in my house. I think my landscaper recommended them to me. I would give them an A.”
“They seemed to be pretty punctual and knowledgeable about what we needed to have happen. I believe it was the water heater. I've used them in the past. I would say they're an A.”
“They came right away, and they were neat and clean. They did all the work, and they cleaned up behind themselves. They explained to me what they did and everything. I don't think I could have had anyone better. They followed up to find out if I was satisfied and if everything was going OK. I have a pipe that burst in the wall, and they had to come out. I needed immediate assistance, and they came out right away and were able to fix it. I would give them an A.”
“They were courteous and explained everything well, and that was that. They've been here a couple of times. They did some work on our toilets, fixing the flange, and then they installed faucets in my bathroom. Metro-Flow Plumbing is an A.”
“They were very timely when we met the first day and very timely when we met the second day. They were doing a gas test. I manage properties, and we needed to turn the gas on to get the heater running. The city requires a test if you want to turn the gas on. I would give them an A.”
“I just think they were really professional, and they explained things really well. We just had some basic plumbing stuff with the dishwasher and stuff that I needed to have them come out and fix. I got a couple of different bids for some work we had done a couple of years ago, and I just liked the way Metro-Flow Plumbing handled the situation better, so I've stuck with them ever since. I'll give them an A.”
“They responded very quickly, they had what I needed on the truck, and the job got done right away. They fixed my bathtub faucet. I would definitely give them an A.”
“They did what they told me needed to be done, and they did it right. They installed a new toilet for us. They're an A.”
“They were on time and did the work. Metro-Flow earned an A.”
“They put in new shower faucets. I'd say they deserve an A.”
“Metro-Flow did good work. The plumber who came had been here before, and he's kind of almost like family. He's very friendly. They just do a good job, and they plumb correctly. I would give them an A.”
“They were thorough and fast. They replaced a pipe. It's an A for them.”
“They were professional and good. They came in, and they were quick. We called them with very little notice, and they showed up and kept their appointment and everything, so that was good. They did something with the shower. We stopped getting hot water in the shower, and they replaced a valve or something. I'd give them an A.”
“They were thorough and fairly quick. Most recently, they replaced a ring around the bottom of the commode. I've been using them for several years. They're an A.”
“I love Metro-Flow Plumbing. The first time I met anybody from Metro-Flow was in the middle of the night; I had a commode back up, and they were the first and only plumber I could find that would come in the middle of the night. We made fast friends there, and I've been dealing with them ever since. I'd give them an A+.”
“They're very professional, they're clean, and they come when they say they're going to come. I've developed a good relationship with them. They've done almost everything for us. They replaced our gas line, they put in a water heater and a water purification system, and they've replaced all sorts of things. They're an A+.”
“Metro-Flow was extremely professional. They were courteous and gave me straight answers. I would give them an A.”
“Metro-Flow Plumbing did the best they could do.”
“They fixed my water heater because it wasn't working—the water wasn't getting hot. They were accurate, and they came on time. They cleaned up after themselves, and they responded on time to my questions and concerns. I would recommend them, and I'd use them again. I'd give them an A+.”
“Metro-Flow did home maintenance. They got the job done in a quick and efficient manner, and their customer service was very good. I would rate them as an A+ company.”
“There was a water leak in the front yard, and they managed to take care of it promptly. They were very professional and prompt. I thought they did a good job. They should get an A+.”
“They've come out several times; I think the last one was for the water heater. They're just good—A+. They were actually referred by a company that was going out of business. There's never been miscommunication. I already referred them to my mom and mother-in-law, and they've used them, too.”
“I think I had a kitchen drain that was stopped up and had mold. Metro-Flow determined that I had one out in the front of my house that had a problem—it was a crack in the sewer line. I've used them more than once. They do a good job, and the quality is good. I don't have any problems with them at all. Everything is good now. I'd give them an A or an A+ grade.”
“I had leak in my bathroom, and Metro-Flow Plumbing took care of it. They were OK—they did the work, and I didn't have any problems with it. I would give them an A.”
“They did a good job on the gas line. They explained everything before they did it, and then they explained it while they did the work. I'd use them again, and I'd give them an A.”
“Metro-Flow replaced the toilet. They were fine. They gave me a time they were going to be here, and they were here. The work is holding up fine. They deserve an A rating.”
“They repaired a drain leak under the kitchen sink. As far as I know, it's been fine since the repair was completed. I'm sure they got here on time and fixed it. As far as I know, they were fine. I would give them an A.”
“Metro-Flow Plumbing is very dependable. They put a new commode in, they fixed some of the plumbing in the bathrooms, they fixed a broken water line out in the front, and they put a new faucet in the kitchen—they did a lot of stuff for me. They got here when they were supposed to, and they were extremely polite. I'd give them an A+.”
“Metro-Flow does excellent work. They're very prompt. They came out to take care of a clogged sink. They deserve an A+.”
“I had a very positive experience with Metro-Flow. They were very friendly, and their customer service was excellent. I had a leak underneath the slab, and they took the time to explain it. They took care of everything, and it worked perfectly.”
“They were very polite and professional. Excellent work—A+.”
“I had a good experience with Metro-Flow Plumbing. I didn't have any issues with them. They did a good job, and nothing caused any issues after they left. They seemed to respond within a reasonable amount of time, and I didn't have any issues, so I'd give them the highest rating. They're an A+.”
“They were great. They're really nice. They fixed my sink and my toilet. The quality of the work was fantastic, and the technicians were so nice. They're reliable and on time, and the plumber was nice and didn't smell. I would give them an A+ grade.”
“I think they did an excellent job. They got up on the house and found gas leaks that I had—so far, so good. I would recommend them. I heard about them through a friend. This girlfriend of mine goes to her exercising class, and she told one of the ladies the problem I was having, and then this lady recommended them. I enjoyed the friendliness of the workers. I would rate this company as very good—an A+.”
“I used Metro-Flow, and the quality of the work was exceptional. They responded in a reasonable amount of time. I'd give them an A+, and I would call them again if I needed them.”
“They did some work for me. They unclogged and snaked the lines for the plumbing outside—the main sewer line. The quality of the work they did was excellent, and they did it fast. The workers were very positive, very efficient, and very knowledgeable. They were an A.”
“My service technician from Metro-Flow was very good and very knowledgeable. He did a toilet repair, and I felt he was very trustworthy. He was able to do the job within a reasonable amount of time, and they responded to my request for service in a timely fashion. I will continue to use this company. I would say they were maybe an A-. They weren't perfect, but I would refer them to my friends.”
“I thought they did a good job. They stopped a leak in between the walls of my plumbing on the pipe; it doesn't leak anymore. The technicians were really nice, and they stayed with me through the whole thing. They cleaned up, too, but they had another guy to do that. I would give them an A+.”
“Metro-Flow Plumbing sent over the same guy who is always on time and gets the work done fast and accurately, so I was very pleased. They fixed a pipe in the garage and a faucet that leaked in the bathtub for us. The cleanup when everything was done was very, very good. It was very good customer service. I've referred them to many, many friends. They deserve an A+. I have no complaints. I've used them a couple times.”
“It was fine. I had a leak out in the water main. I'd give them an A+. They were very good.”
“The quality of the work was great, and the technician was very nice. I would definitely tell a friend to use them. They were recommended to me by a relative. I would give Metro-Flow an A+ grade.”
“I used Metro-Flow Plumbing. I had a problem with a toilet that was clogged, and we couldn't fix it on our own, so we called the plumber for it. I would use them again. They responded in a reasonable amount of time, and they were great. I'd say they were an A+.”
“We had some blockage, and Metro-Flow Plumbing came down to snake through it. They did a good job. The guy that came in really knew what he was doing. I had come back from church and found water everywhere in my apartment, so I called the guy. When he came, he came with his own equipment, and knew there was a leakage or a blockage, so he put the machine on top of the blockage and snaked through it. He did a really nice job. I would recommend the company. He did a good job. I would give the guy an A+.”
“They ran a snake through our cleanout on the side of the house because we'd been having some clogging issues. Then, the guy gave us a chemical to pour down the drain. He said if we put it in there at night and leave it overnight, an enzyme would eat a lot of the grease that's been built up over the years that this house has been here. We've had about three plumbers out, and he was the first one to ever actually give us some kind of a proactive preventative plan, so we really enjoyed that. I would rate this company as an A+.”
“I used Metro-Flow Plumbing. They were pretty good. Their customer service was good. I had a good experience. I would give them an A+.”
“Metro-Flow Plumbing was great. I just liked the way they were. The lady I talked to on the phone was very informative, very pleasant, very nice, and very helpful. The man that came to the house was really good, too. He had to call somebody else in to do some retiling, who also was really good, because they had to take the tiles off of the area in the shower and put in new plumbing there. It was just a good experience. I'd definitely give them an A+ grade.”
“They were very nice. They came out two or three times because the faucet kept popping, but he kept replacing it. The quality of the work was good. The technicians were very nice and clean. I would recommend the company. They're A+.”
“Metro-Flow has always been very good. They're always neat, clean, and courteous. They do good work. The quality of their work has always been good every time I've used them. The technicians are very nice and very courteous—that's why I keep coming back to them. I would give them an A+.”
“I liked that the problem was fixed in a timely manner. I think they were fixing something underneath the sink. We installed a new disposal, but it was bigger, so that caused the water to not flow down but rather to go up, which is impossible, so we needed help. They left everything clean. They deserve an A+.”
“They came out and fixed a pipe outside. I don't recall anything negative, and the outside water pipe's been good so far. I think everything was fine. I would use their service again. I purchased some kind of program where they come out. I'll give them an A+ because I don't recall any issues with the service.”
“They were very good for me. They did some work on a toilet for me. They replaced the guts on the tank, and they gave me a warranty on one of them. They also unstopped my main line from the outside. I would give them an A+ grade.”
“I used Metro-Flow Plumbing. They fixed one of the water heaters. They also fixed some toilet plumbing—the flappers; that was the second time they came. The quality of work was good. Everything was done well. It was A+ work. I think they're very friendly and cooperative.”
“I thought that they were very good. I think we used them in 2012, and then they came back and installed a new disposal. I had a storm drain that was backing up. They realized it was broken, and they had to dig up about a 50-foot trench. It had been pooling for years, but we had a huge rainstorm the other night, and I didn't have a lake in the backyard anymore. Everything has held up very good. I would give them an A+.”
“They were timely, and the people that came for our service call were pleasant, easy to understand, and easy to talk to. They fixed two leaks. They did good work, and everything has held up good. I'd give them an A grade.”
“I used Metro-Flow Plumbing. They had a quick response, and I liked the technician that came out.”
“Metro-Flow Plumbing did really good work. They set the commodes, redid the pipes in the wall, fixed the plumbing on the sink, set a sink for me, and had to go under the house and do something. I would recommend them to a neighbor. The technicians were very professional. I'd give them an A.”
“It was all good. All they did was go in there and clean out the sewer line. They responded in a reasonable amount of time, and the overall quality of the work was fine. I would give them an A.”
“Metro-Flow Plumbing had to fix a spigot outside—plumbing outside the house—and they were quick and efficient in doing it. They gave me an estimate, then did the work, and completed it. It was clean when it was done. The workers were responsive, courteous, and detailed. They deserve an A grade.”
“They fixed my toilet a year ago, and the quality of the job was fine. It's held up. The plumber was a nice guy. I would use the company again because they did the job right the first time. I would grade them an A.”
“We think Metro-Flow Plumbing is always good about coming out, and they're always very friendly. They always seem to do a good job. Just recently, they came out to replace a broken part on our faucet that was still under warranty. We're really happy with them. I think they were out a couple of years ago as well to replace a broken faucet handle. They did good work, and it was very quick. They get an A from us. They do quality work.”
“I only used them one time. They helped with some toilet issues, and the quality of the work was good, but they didn't do a whole lot. The cleanup was good. I would give them an A grade.”
“I'm completely happy with them. This was the first time I used them, and I believe they serviced a part. I left the technicians alone, and they did their job.”
“I used Metro-Flow Plumbing, and they finished the work in a reasonable amount of time. I would recommend this company, and I would use them again. I would rate them as an A.”
“My experience with them was good. They had to pull a toilet. This is a very high-end house, and their prep was really good. They were very caring because there was a $20,000 paint job in the bathroom. They were very professional and did an outstanding job. I would give Metro-Flow an A+.”
“I used Metro-Flow Plumbing. The whole thing was positive. I liked the people, and they did a good job. I would recommend them. I had a leak from my upstairs bathroom tub; the water came down from under the floor into the ceiling of my kitchen. They dug in there, found the leak, and fixed it. The quality of the work was fine—no problems. I'd grade them as A+. I've used them several times, and they have a nice little plan that I've joined.”

I was just so thrilled when the plumber from Metro-Flow came out. He was nicely dressed, and he did such an excellent job. I just love them. I had a faucet in my kitchen that was old, and he had an upgrade. He showed me three different kinds, and I got one that has a sprinkler on it. It's everything we ever wanted. I had a problem with my bathtub as well, and that was taken care of, too. I would give the company an A+.

I loved them. They were neat, clean, and friendly. It was a great experience. They replaced a water heater for me. It was just total satisfaction. They get the top rating—A+.

We had a sewer leak under the house. We called three other plumbers; they either couldn't find the leak or wouldn't go under the house. Then we called Metro-Flow, and they found the leak and fixed it without any problems. That gets an A+ grade.

Metro-Flow is my plumber, and everything has been going very well with them so far. They're on time, they explain everything that they're going to do, and they give me a fair estimate and come close to what the original estimate was. So, I have been pretty happy with the entire process.

They replaced two bibs on the outside of the house, and they did wonderful. It was just quick and neat—in and out.

I called them, and they came out within 24 hours and were very professional. They gave me two options, and I chose one, paid them ahead, and then had to leave and go back to work. When I came back home—because they were working outside of my home—the work that they did was absolutely beautiful. I'd had a leak on my outside plumbing, and I just got my water bill—$83. I've been paying $140 to $160 a month. I could not believe it. I don't know how long I'd had that leak, but after the work that they did, that's the first time I've had an $80 water bill. So, they're really, really professional.

They did a great job; they were professional, and we haven't had any issues since. They've done a couple a things. They repaired an outside faucet in the backyard by the pool. And when we were having a low-pressure issue in our shower that had just been renovated about a year earlier, they came in and took a look at that and fixed it for us. They also replaced two water heaters for us.

They were able to do the water heater for me, and they were very helpful and seemed very professional. I was very pleased with the plumbers; they cleaned up after themselves. They definitely cleaned up. I'll use them again at some point. The water heater is holding up well.

They've done several things over the years, and they've done a good job.

I was very happy and satisfied with them after they put the water heater in. They came right away and took as much time as they needed. They were very pleasant, and they came out quickly.

They did shower repair and drain work, and it went fine. They appeared to be very professional and knowledgeable about what they were doing, and they cleaned up after their service.

They repaired a hot water heater, and the service was fine. They showed up in a professional manner and did it in a timely fashion.

We used them in the last house for a couple years, and they're great. When we got a new house, we just had them come out to check everything and set up a service agreement. Now we've got a year contract with them, and we'll renew it whenever it's up.

They did good work. We had a clogged sewer line that they had to clean up. They did it very reasonably, and I'm satisfied with their work—it was OK. I would call on them again.

I use Metro-Flow for plumbing work. They were installing new kitchen faucets, and they did a good job for me. I thought their work was excellent. As advertised, they didn't smell—so, that's a positive thing.

They took out my old sump pump, and they did a good job. They were timely, their work was neat, and their cleanup was good, too.

We were happy with what they did. We've had a continuous flow of plumbers in and out this year. I think we were talking to Metro-Flow about the pipe break under our house. I remember we were happy with what they did; that hadn't been the case with the other plumbers we used. I asked them for a magnet with their number to put on my refrigerator, so we'll use them again.

They were terrific. They came out on Christmas Eve, very neat and very nice gentleman. Three out of the four toilets in the house had clogged up. We don't know if it was the children or if something just happened. It was dark and it was late, but the plumbers were just as pleasant as could be. They fixed the problem right away. My husband had tried to fix it, and his father had tried to fix it—we had to call somebody. From what I remember, the cost was reasonable, especially for plumbing and everything they had to do. I would definitely use them again.

I guess Metro-Flow is alright—I don't have any problems. They've been OK for me.

I had an underground leak, and Metro-Flow Plumbing was able to get out here quickly to fix it for me. I thought their work was fine, so I would use them again.

Metro-Flow Plumbing did a leak repair. I was happy with the work they performed. They were clean.

They came out to my rental house. There are gas lines on the house to the alley, and they were leaking gas, so they came out and replaced that. They did it fairly quickly. The renters seemed to feel they did a pretty good job.