“I remember them doing some work. They almost tore my house apart. I had an outside faucet that leaked because I guess it froze and broke, and they tore two walls apart trying to find the place to fix it—and then told me I had to replace my entire downstairs wood floor. So they called, I guess, a company that they work with that replaces flooring, and wanted me to replace my floor. They said, ‘Yeah, don't worry about it, your insurance will cover it.’ I said, ‘You know, that's not the point. I didn't need two big holes in my wall and I didn't need to replace my wood floor. I just wanted the outside faucet fixed.’ They charged me $600 to put two big huge holes in my walls, and didn't repair the walls. Obviously I wasn't going to replace my floor with their friend, so I'm not giving them a positive review. In fact, I told everybody I can to stay as far away as possible from them.”

“We had some leaking in the master bathroom sinks. I probably should have gone and bought new fixtures myself, and have them install them. When they came to the site to meet me, they only had one set of fixtures with them to show me. They were not—they didn't match the finish of the fixtures that were already in there, and I screwed up because I told them, ‘Let's just go ahead and do it.’ My wife got home that night and was very unhappy. So, I called them the next day, and they said, ‘Well, once you take those fixtures out of the box, they're yours.’ They were very expensive fixtures, and I'm stuck with about $1000 worth of work that I can't do anything about. So that may be their policy but it's not very customer friendly. I'd give them a D.”

“I think we got some work done from Metro-Flow Plumbing at the beginning of this year. We didn't have any issues after that. We had work on our kitchen sink: they replaced our faucet and the piping underneath was leaking, so they just fixed all that stuff and they installed a new faucet. Also on the kitchen sink, the lining was not good, so they fixed that also. So far it's going good. I would say it's an A+. I didn't have any issues.”

“I liked the fact that they always keep things clean, and well picked up. They do what they say they're going to do and come when they're supposed to—they're just very good. I had a couple of leaks, and they put in new plumbing underneath the house on two different occasions—and just other types of plumbing things. I'd give it an A+.”

“Metro-Flow Plumbing came out and fixed my toilet. I actually need to call them again because I have a leak. They came out after hours. It was two guys. They were professional, they did what they needed to do, they made recommendations, and I was totally satisfied. I'd give them A+.”

“I had some business with them, but everything is fine. I liked everything. Their attitude, their work, and the way they responded to me, everything. I think it was a bathroom that they were fixing. I'm not sure. I would give them an A+. If I had a problem I would call them again.”

“We've used Metro-Flow Plumbing for a long time; I know them, and I'm comfortable. They're just neat and clean; they don't leave a mess in the house and are always on time. I would give them an A+.”

“They're good. They're just courteous, they do a good job, and they guarantee their work. I think they came out for our yearly inspection. They're an A. I've used them since 2004, so I'm staying with them.”

“It was an emergency repair so they came out and took care of our problem, and then came back and made the final fix, so that worked for us. It was a water supply line. I would say it's an A.”

“They did a very efficient job. I think it went very well, and they did a good job. They actually replaced the heater, a hot water heater twice. Two of them. I would give them probably a B.”

“They did a slab leak for me. I’m satisfied with it. They were very prompt, and they cleaned their mess up when they left. I was happy with it. I'd give them an A.”

“They've just always been really good when we've had them come by, very professional. It was for general plumbing work, and I'd give them an A.”

“They did do some things for me. They fixed a pipe. They were pretty fast, thorough, and the guy was very professional. I'd give them a B+.”

“I think they're the ones who replaced a water heater when my pressure relief valve went. I'd give them an A, and I would recommend them.”

“It was good. They were doing some sprinkler system type of work; I had a leak, and it was basically plumbing. They are A+.”

“They did plumbing. They did good work, nice job. They're always on time, and they did a very good job. I'd give them A+.”

“Very responsive, very quick. They took care of toilet issues, and that's basically it. I'd give them an A+.”

“I've used them for quite a number of years. I use them for general plumbing work, and I'd give it an A.”

“Everything was fine. They were doing general plumbing work for me, and I'd give them A+.”

“They fixed my stuff. It was general plumbing.”

“They showed up on time and did the work in a timely manner. It was plumbing. They get an A­—no complaints. They did good on everything.”

“I had a good experience working with them. They replaced some faucets for a shower. They were great. They were quick and on point. ”

“They were really good. They installed the cleanout. They were efficient, and they were fast.”

“It was a very good experience. I’d give them an A.”

“I had a good experience working with them. They changed some pieces on the toilet. They were nice and efficient.”

“I had a good experience working with them. I had a block in the bathroom. They were satisfactory. They did a good job, and I liked it. ”

“I had a good experience working with them. They turned off our hot water heater that was leaking. They came quickly, and the technician was very helpful. ”

“They do pretty good work but they sometimes take a while to show up and they’re always very expensive. I had a couple of leaks and it’s mainly been leaks.”

“I had a good experience working with them. I liked everything except the price. They put a new water line from the street into the house. They replaced the kitchen faucet set.”

“I was very unhappy with them. I asked for them to replace the insides of a toilet and they showed up with two men and they wanted to sell me a $5 new toilet. My son repaired the toilet with a $19.95 kit.”

“I had a good experience. They were real professional and real clean. They've been out a couple of times. And the last time I had a water leak burst in one of my walls, they repaired that leak. ”

“I had a good experience working with them. They did some plumbing work on the commodes and some outside work as well. We had absolutely no problem with them. They were there on time and seemed to do a good job. I would recommend them to my friends. ”

“They fixed a pipe that needed to be adjusted to fit above the rafter. I would not use them again and I haven’t. I’ve used other plumbers in the meantime. The quality was good but the price was well above the norm. I’d give them a D for my overall experience.”

“It was a good experience. They were very customer service oriented and friendly. They did a thorough job. They were very clean. They were very knowledgeable, upfront, and kind the whole way through. I’ve already told my next door neighbor that if she has a plumbing problem to give them a call. ”

“I had a good experience working with them because they were very professional and very thorough. They communicated everything upfront. They took care of everything in a very workmanlike manner. They solved our problem. They diagnosed a water main in the street. Essentially, it was a leak in the yard line, and they took care of anything that had to be subcontracted as far as concrete work. They did everything in a timely manner and when they promised it. I would definitely recommend them. ”

“They came by but they didn’t do any actual work. They just charged. They came over and they charged me $65. I decided not to have them do the work because it was too iffy, their proposal, how they were going to do it. They seemed liked nice guys but I just thought there was too much of a sales pitch. I knew up front that they were going to bill me, so they told me that at lease. Based on the fact that they didn’t do any work, I’d give them a C for my overall experience. We had a plumbing leak and so what they would have to do is go under the house. Based on what they were telling me, it was going to be difficult to give me an estimate on the cost. I had gotten other estimates from other people so I knew it could be done. It sounded like this was too open-ended so I decided not to go with them. It was not a terrible thing or a good thing.”

“I did not have a good experience working with them. We asked them to come back and finish the work and they never would. We paid a lot of money and they wouldn’t come back. They left the septic tank ajar and I’ve got mosquitoes. The bathtub doesn’t drain. It’s just been one thing after another. I’m not really sure what they were doing. They were supposed to be fixing the bathroom so it would drain properly and they ended up putting in another line from the septic tank where they messed it up and they never really got the bathroom that was stopped up taken care of. When they left black root stuff was coming up and they wouldn’t come back and clean out the pipes they had put in. We spent a lot of money and I’m not happy. They didn’t finish what they started. Some of the people were really nice and others were not very nice. I would not recommend them and I would tell others not to use them.”

“He came by last week. They had to replace an outside spigot. They were on time, courteous, and professional. Overall, just in general, it was a very good experience. They deserve an A+.”

“They explained everything. Detail-oriented, professional. The work completed was a clogged pipe. I got them from the greater Dallas Best Consumer Reports. I'd rate them A.”

“We've had them a lot of times. Their pricing is high, but it's usually a fine experience. They're always very kind. They have fixed a leaky—a gas hatch in my fireplace. Some plumbing under the sink. They replaced my water heater. They'd be an A.”

“I had a positive experience.”

“I had a positive experience.”

“I'd give them an A.”

“They did some plumbing work in October.”

“They were very organized and straightforward. They gave you a price and that was the price they gave you. You didn't have to worry about it. If it cost more, they ate that. In my case that was the case. They gave me a bid and when they got into the work and found it cost more, that was the cost they gave me and that was fine. Metro came in and we had to cut cement slab. They had to dig down and find the sewer lines. I remodeled my kitchen and removed a sink so they did all that. I tried them and one other company. The other came in and said it would be from $4-5,000. I didn't care for that because I'm trying to budget for a new kitchen and I need to know. So when MetroFlow came in and said, 'We'll do this,' I said, 'OK.' I'd rate them A.”

“They're super easy to schedule. They always show up on time. They're very friendly. They clean things up real well. We've just had all good experiences. They have done everything from fixing a toilet to replacing the main sewer line. We'd used them before at another house. We picked them the first time because their trucks are funny. They drive around in trucks that say, 'My plumber will show up on time and smell good' which I thought was funny. Then they also had a better quote on the main sewer line replacement because we couldn't find another company in Dallas who could do that. I'd rate them A.”

“I bought the house. The house was supposed to transfer to me. I was trying to buy the house and this was the stuff they were supposed to do before it closed. Then they told me to have it transferred into my name. I called and requested it but I never got any paperwork. They were nice. I think their scheduling got a little out of whack because I got red-tagged and then I couldn't get back for a week. But the people that were there were actually nice. The crew that was there. They redid the whole underneath of the house. They didn't do past the back of the house but they did all the pipes underneath that ran out to the alley. They left some dirt out there. The guy that left it, the crew or the supervisor, was supposed to leave me a little to fill in some dips but they left a whole lot. He said to call him and he would get back the rest of it, plus the tarp they left out there. I would give it a B.”

“They were well-dressed, courteous, explained everything fine. Went through all the things they needed to do without being vague. I chose them because they were in a book that recommended them through my neighborhood. So far, they did a major unclog of a drain in my upstairs bathroom that had been giving me trouble for quite a while. He finally fixed it. I'd give it a B only because there was a little bit of a sales job when it came to a membership through their plumbing company as far as getting work done later. That's the only complaint I would have.”

“I like that it was fixed. What they were really doing was fixing a repair they previously did. When they closed up a drain in my house, they did something that caused—what they didn't realize is there had been a clog in the drain for 10+ years so when they closed it, they caused that clog to back up into my laundry room sink. So they had to come back and snake that clog. We were closing on our house the next day so they had to come and fix that before we closed. We chose them because a friend recommended them. They get an A. They didn't know there was that clog there.”

“They were very good. The guy was neat and clean and on time and presented himself as a professional. He did some plumbing work. It included cleaning out our drain. We chose them because they were sent to us in one of the books that our area gets of recommended services. I didn't have any complaints at this time.”

“They did the work in more like August. It was fantastic. He always told me what the problem was and showed it to me and told me how much it would cost and how long it would take. He was just a very nice person to do business with. My sister recommended him. She'd had a leak and he fixed hers. They had to replace the sewer lines in the front yard and all through the house, actually. I'd rate them A.”

“They're always prompt. They seem to do a good job and there aren't any problems after they come. They get there when they arrive, they're courteous, and they're professional. They've mostly done—we had a sink that was stopped up and a leak in a faucet. They came highly recommended with high ratings from them and I've used them over the years so I've been happy with them. They're an A.”

“They came out and they installed a new commode. They unstopped my bathroom sink. They got the job done, for one thing. It didn't take them long, for another thing. They were friendly and that was nice. They did a good job. I chose them because they were available. I was calling different—they were listed in a booklet I got for the area, and they were available. I'll give them an A.”

“Everything was fine. They did what they were supposed to. It was very clean, professional. That's cool. They installed my water system which was the soft water, and then that's the big tank, and then the drinking water, I had another system installed into the sink and they maintain it and once a year they maintain it. We've been doing that now for several years. Everything is good. I'd give them a B.”

“I just think they were really professional, and they explained things really well. We just had some basic plumbing stuff with the dishwasher and stuff that I needed to have them come out and fix. I got a couple of different bids for some work we had done a couple of years ago, and I just liked the way Metro-Flow Plumbing handled the situation better, so I've stuck with them ever since. I’ll give them an A.”

“When I called Metro-Flow, the guy who answered was able to tell me a price, and they were able to get somebody out there within a reasonable amount of time. When they arrived, they were very nice and very kind, and they put their little shoes on before they came in without me even asking them to. They explained things to me, and I didn’t feel like I was being sold to. I would rate them as an A+ company.”

“They’re very professional, they’re clean, and they come when they say they’re going to come. I’ve developed a good relationship with them. They’ve done almost everything for us. They replaced our gas line, they put in a water heater and a water purification system, and they’ve replaced all sorts of things. They’re an A+.”

“They were courteous, professional, and they worked with me on the price. They were pricey but they still worked with me on the pricing. They repaired the main water line coming to my house that had broke. It was really cold and wet outside and they did the work without any complaints or anything. I would give them a B+.”

“I love Metro-Flow Plumbing. The first time I met anybody from Metro-Flow was in the middle of the night; I had a commode back up, and they were the first and only plumber I could find that would come in the middle of the night. We made fast friends there, and I’ve been dealing with them ever since. I’d give them an A+.”

“They were professional and good. They came in, and they were quick. We called them with very little notice, and they showed up and kept their appointment and everything, so that was good. They did something with the shower. We stopped getting hot water in the shower, and they replaced a valve or something. I’d give them an A.”

“It was a positive experience but it was expensive. The work was way overly expensive. They were quick and thorough I guess. They just ran the line. The pipe going from the back of the house to the outside was clogged, so they just ran it down. I think I chose them because they were able to be there that day. They were good.”

“They were willing to work with my insurance company, which was kind of a pain in the neck for everybody. They alleviated that pain as best as they could. They fixed a hot water pipe leak that was under the foundation. We had used them before. I don't remember yet why we chose them. We used them before, and they did good each time. I would give them an A on both quality and price.”

“It was an experience. What I needed them for was quite a problem, they solved it for me, and I was quite happy with what they did. They fixed my shower for me—the hot water wouldn't flow. The guy said what happened was the knob gets locked in place where hot water won't come out. They replaced it, and it works perfect. They were very good, and it would be an A.”

“Metro-Flow was professional, they got the job done fairly quickly, they did everything properly, and most important, they were on time. First, they fixed a water leak outside the house. Then, the kitchen drain was heavily blocked, and they unblocked it completely. They did a good job. I would give them an A.”

“I like that they respond quickly, know what they're doing, and stand behind the quality of their work. Their people are very nice, too. I've had lots and lots of plumbing work done over the last five to seven years in my house. I think my landscaper recommended them to me. I would give them an A.”

“They were good. I would just give them average on everything. They were timely, professional. They fixed like a leak, I've had a couple of things going on with my kitchen sink. I think they replaced my garbage disposal or something like that. I'd give them a B.”

“They were very timely when we met the first day and very timely when we met the second day. They were doing a gas test. I manage properties, and we needed to turn the gas on to get the heater running. The city requires a test if you want to turn the gas on. I would give them an A.”

“I'm unhappy still. I think the guy was out here to jack the price as high as he could. He was not interested in helping me. I'm going to talk to the owner about the guy because I know the owner, and I wasn't happy. He was all about building a price. It was a situation where we had to deal with it or else. It could have been a leak inside the house, but it turns out that it was between where the pipe goes into the house and the pool. It's a long story. It's possible I would use them again. I've had them out here before. They're not cheap but that's not their fault—plumbing is not a cheap thing. The swimming pool used to have a heater on it, and I think the leak came from the pipe that goes to a stub, but he didn't even entertain that as a possibility.”

“I would probably never use them again. They broke something when they came out here to do the installation. They tried to blame it on me, saying that it was already broken. When push came to shove, they went ahead and fixed it. I think if I just walked away with my head down, they wouldn't even do it. I decided to hold them to the fire and get my credit card company involved. I had used them three times in the past, and I would never use them again. I was amazed. I would say they get a D+ grade. The work was good—it was just poor customer service.”

“They were quick, the price was good, it was good service, they were very attentive to my needs, and they were good. I had a blowout with my hot water heater, they came, they replaced it, and they recommended a great company to come in for all the restoration. So they knew exactly what I needed, and they did great. They were listed in the Best Picks book in Dallas for contractors. I had no complaints. They were great, the guys were great, and they were respectful. I would give them an A+.”

“They came right away, and they were neat and clean. They did all the work, and they cleaned up behind themselves. They explained to me what they did and everything. I don't think I could have had anyone better. They followed up to find out if I was satisfied and if everything was going OK. I have a pipe that burst in the wall, and they had to come out. I needed immediate assistance, and they came out right away and were able to fix it. I would give them an A.”

“There was some good and bad. Their technicians were good people. They were professional and courteous. I have nothing bad to say about those guys. The original salesperson who came out, he cut a hole in my wall with his knife to show me something. He cut about a 12-by-12-inch hole just to show me something. As he was cutting, I said 'Hey listen, you guys can draw on a piece of paper. You're going to repair that right?' He goes 'Oh yeah, we'll take care of it.' They didn't. That's not the only thing that went wrong. The first thing they did was an emergency call during business hours. I was charged $115. It was Sunday when I called them, but they didn't come out until Monday. If the guy came out on Sunday, I'd say OK. They charged me for hauling, but they didn't haul anything out here. There was nothing to haul. He said that it was something that was part of their program that they include. Long story short, there were some things that we don't feel like we should have been charged for. There was nothing we could do about it. We paid it. To be honest, I would go with another company. If anybody asked me, I would tell them to not use these guys. The technicians that I worked with were pretty cool. They seemed like they knew what they were doing but when I got this bill, it did not sit well at all. I usually don't complain all that much but this one, the adjuster brought it to my attention and I started seeing things like the haul fees.”

“It's been a couple of months since they did the work, but it was very good. They were friendly, accurate, and very professional. They replaced a couple of valves—a bit hose valve. I think that's what it was. I'd put it at an A-, and the reason it's an A- is because you have fixed rates. No matter what they do, there's fixed rates. So there's no leeway. In other words, if it only costs $20, $30, $40 worth of material, you're still charged $200 for the job, which is a lot for labor, especially for a small job because you have a block number. So that's why there's a minus in there.”

“I didn't like them. The first time they came to we talk about this, I knew exactly where the water was coming from. It's like in the kitchen in front of the refrigerator. But the guy said, “Oh we have to do this, all these things are going to cost, the first one is 250 dollars.” I knew exactly where the water was coming from. So then he charged me a couple hundred dollars, and I said, “No, that's it, I don't want to.” I don't think that's the kind of plumber I'm looking for. They just come in with equipment. You probably have a slow leak, blah blah. I think they scammed me. I'm retired, and I don't like this. I'm not using them anymore. And I have the people to come in to fix my plumbing. I don't want to deal with them anymore.”

“They're always professional, they're capable, and they're helpful in explaining what they're doing and all the different stuff. So it was just an inspection, and so they kind of lined out that information. We also talked about pricing on new water heaters, which we're going to start looking for some time in the future, so it was a very positive experience. I would give them possibly an A- because it would be nice if they charged a little less for their services, but I'm sure they're competitive with everyone else so I'd probably give everybody that. When you're on the paying end and not necessarily the doing end, you'd like it to be a little bit less, but all in all they seemed very professional. I haven't had any problems.”

“They were thorough and fast. They replaced a pipe. It’s an A for them.”

“They were on time and did the work. Metro-Flow earned an A.”

“They put in new shower faucets. I’d say they deserve an A.”

“Metro-Flow Plumbing got over here fast when our hot water heater was leaking. I would give them an A+.”

“They were very professional, and I got positive results. I haven’t had a problem since, so I’d give Metro-Flow an excellent grade.”

“They did what they told me needed to be done, and they did it right. They installed a new toilet for us. They’re an A.”

“Metro-Flow was extremely professional. They were courteous and gave me straight answers. I would give them an A.”

“They were courteous and explained everything well, and that was that. They've been here a couple of times. They did some work on our toilets, fixing the flange, and then they installed faucets in my bathroom. Metro-Flow Plumbing is an A.”

“They gave me professional service. They've been working on a lot of stuff for me. I believe they repaired my hot water heating system. I moved to the area, and they were referred to me by my brother. Metro-Flow Plumbing is A+.”

“The service was good, but the rates they charge are preposterous. They were just very polite, very respectful, and very professional. They repositioned a toilet and the connection into the ground. I'd have to give them an A.”

“Metro-Flow did good work. The plumber who came had been here before, and he's kind of almost like family. He's very friendly. They just do a good job, and they plumb correctly. I would give them an A.”

“The call was not satisfactory. They at least followed up and made me feel somewhat satisfied. They did a spigot and a shower valve. I found them in Best Pick Reports. I would give them a C rating.”

“They responded very quickly, they had what I needed on the truck, and the job got done right away. They fixed my bathtub faucet. I would definitely give them an A.”

“They were thorough and fairly quick. Most recently, they replaced a ring around the bottom of the commode. I've been using them for several years. They’re an A.”

“They seemed to be pretty punctual and knowledgeable about what we needed to have happen. I believe it was the water heater. I've used them in the past. I would say they’re an A.”

“They're easy to work with and easy to understand, and I'd do it again. They replaced toilets in my whole house. I would give them an A+.”

“They did quality work and they were very professional. I've been using them for about a year. I would recommend them. I would grade them, B good work. I would recommend them.”

“They are excellent. They are always excellent. They come when they say they're going to come. They're always polite. They do a wonderful job. They never leave a mess. I mean they are the absolute best. I'd give them an A+.”

“I thought the work was fine. They did what they said they were going to do and came back when I had an issue—no worries. I've been using them for a few years. I thought the technicians that came out were fine—top-notch. I would give them an A.”

“I would go with positive. About a year now. I’d maybe use them again. OK then B then.”

“They’ve come out several times; I think the last one was for the water heater. They’re just good—A+. They were actually referred by a company that was going out of business. There’s never been miscommunication. I already referred them to my mom and mother-in-law, and they’ve used them, too.”

“They were very polite and professional. Excellent work—A+.”

“I think Metro-Flow overall was OK. They were very prompt. We had a water leak, and they came to find out what the problem was. I think they did a leak test. I thought the price was way too much, so we could not have them come again, because they were exorbitantly priced. They didn't do anything other than the leak test. They were very friendly, courteous, and prompt. They came within an hour or two. I would give them an A.”

“Metro-Flow Plumbing is very dependable. They put a new commode in, they fixed some of the plumbing in the bathrooms, they fixed a broken water line out in the front, and they put a new faucet in the kitchen—they did a lot of stuff for me. They got here when they were supposed to, and they were extremely polite. I’d give them an A+.”

“They repaired a drain leak under the kitchen sink. As far as I know, it's been fine since the repair was completed. I'm sure they got here on time and fixed it. As far as I know, they were fine. I would give them an A.”