Metro-Flow Plumbing
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Metro-Flow Plumbing has received 4.5 out of 5 stars based on 225 customer surveys.
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169
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8th year as a Best Pick Call
"Our philosophy at Metro-Flow Plumbing is to provide our clients with highly qualified plumbers who perform superior-quality work at competitive prices. Since our founding in 1989, we've been building strong relationships through 100 percent customer satisfaction."

Rick Romero | President
Company Information
Services Offered
Metro-Flow offers a variety of plumbing services, including the repair and replacement of faucets, toilets, water heaters, water lines, and gas lines. Metro-Flow specializes in locating and repairing slab leaks as well as trenchless sewer and water pipe repair. Metro-Flow also cleans, repairs, and replaces sewer and drain lines and installs and repairs water filtration, conditioning, and softener systems.
Warranty
Metro-Flow offers a five-year parts-and-labor warranty and a five-year no-stoppage guarantee.
Company History
Metro-Flow was founded in 1989.
Distinctions
The company is a Preferred Plumber and a member of the Plumbing-Heating-Cooling Contractors Association. Metro-Flow has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms and drive marked vehicles. They must also pass criminal background checks and complete drug testing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
3730 Dilido Road Suite 422
Dallas, TX 75228
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-16620

Compiled Score:

Metro-Flow Plumbing has received 4.5 out of 5 stars based on 225 customer surveys.
5
169
4
30
3
8
2
14
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/05/2018

“They seem pretty expensive for the work that was done”

Review by
07/31/2018

“They are the same three guys who come out here, and they are equally exceptional people to work with!”

Review by
07/30/2018

“They exceeded my expectations with their professionalism.”

Review by
07/30/2018

“It didn't take long.”

Review by
07/27/2018

“They exceeded my expectations because they showed me future problems and then fixed them.”

Review by
07/23/2018

“I would recognize all of the guys that did the work for exceptional service. Should I have another problem, I wouldn't hesitate to call them.”

Review by
07/23/2018

No review comments provided

Review by
07/23/2018

“I was most satisfied that the pricing was upfront and they stuck to it.”

Review by
07/16/2018

“I'd like to recognize the young lady who originally took my call. She was fabulous! She went so far above and beyond. She called the city for me. They were the only plumbing company in the metroplex who could get out on that day. She called me 3-4 times during the day just to tell me where they were in the process.”

Review by
07/16/2018

“They met/exceeded my expectations with their friendliness and honesty.”

Review by
07/16/2018

“I was most satisfied with the plumbers. They were very pleasant to have in my house.”

Review by
07/16/2018

“Whoever is on our account, he has been out to our two times, he was phenomenal.”

Review by
07/14/2018

“I was most satisfied with the overall customer service.”

Review by
07/14/2018

No review comments provided

Review by
07/14/2018

“I would like to recognize both Jesus and Storm.”

Review by
07/14/2018

“They met my expectations by doing what they said they would do on time.”

Review by
07/14/2018

“I feel they were very expensive.”

Review by
07/14/2018

“It is the most overpriced plumbing service I have seen in the 56 years I have been on the planet.”

Review by
07/13/2018

“The first crew that came out to fix a serious problem did not do a good job of cleaning up after themselves, they left it unfinished. I had to call them back, they came back out and fixed the problem.”

Review by
07/12/2018

“I was most satisfied that the job was completed quickly and correctly.”

Review by
07/12/2018

No review comments provided

Review by
07/11/2018

“I was satisfied with everything.”

Review by
07/11/2018

“I was satisfied that they were prompt with good communication. They also adhered to the schedule.”

Review by
07/11/2018

“Their communication skills were very good.”

Review by
07/11/2018

No review comments provided

Review by
07/06/2018

“I have used the whole company at one time or another. They are all wonderful.”

Review by
07/06/2018

“I was satisfied with the overall process.”

Review by
07/03/2018

“Metro-Flow Plumbing exceeded my expectations by coming out on the same day we called.”

Review by
06/28/2018

No review comments provided

Review by
06/28/2018

“I was satisfied with their communication, they were proactive, and very transparent.”

Review by
06/27/2018

“They did the job in a fast manner.”

Review by
06/27/2018

“I was most satisfied with the fact that they came out promptly on a Saturday.”

Review by
06/26/2018

“They were extremely courteous, professional, and seemed to be knowledgeable.”

Review by
06/25/2018

“They were fast. I thought it would take a lot longer.”

Review by
06/25/2018

“They met my expectations regarding the job.”

Review by
06/25/2018

“They were honest and straight forth.”

Review by
06/25/2018

“I would like to recognize R.J Romero for his exceptional service. R.J. was fantastic! Also, the lady in the office was nice as well. I can't recall her name, I think it was Megan.”

Review by
06/25/2018

“They met my expectations with the analysis to determine if a fix was an option verses a replacement. They did a good job on the install as well.”

Review by
06/25/2018

“I am happy about the sink. I am happy with my toilet. To fill the tank on the new toilet takes longer, but it is good. Nothing keeps running now. I have no leaks. The guy wrote the date of install on my tank for the warranty. It is really good and well made.”

Review by
06/25/2018

“They are not very professional.”

Review by
06/23/2018

“I don't like the idea of purchasing a membership for faster, front of the line, service.”

Review by
06/23/2018

“They were very prompt and professional.”

Review by
06/22/2018

“I would like to recognize Daryl and the young man that was with him for their exceptional service. Daryl was my angel on Earth that day. Daryl was a wonderful young man. I couldn't have been more pleased with their attitudes, their kindness, and everything they did. It was like having another son.”

Review by
06/22/2018

“They met my expectations by doing the job professionally and doing a good job.”

Review by
01/30/2018

“They fixed my stuff. It was general plumbing.”

Review by
01/30/2018

“Everything was fine. They were doing general plumbing work for me, and I'd give them A+.”

Review by
01/30/2018

“I think they're the ones who replaced a water heater when my pressure relief valve went. I'd give them an A, and I would recommend them.”

Review by
01/30/2018

“It was good. They were doing some sprinkler system type of work; I had a leak, and it was basically plumbing. They are A+.”

Review by
01/30/2018

“They did plumbing. They did good work, nice job. They're always on time, and they did a very good job. I'd give them A+.”

Review by
01/30/2018

“Very responsive, very quick. They took care of toilet issues, and that's basically it. I'd give them an A+.”

Review by
01/30/2018

“I've used them for quite a number of years. I use them for general plumbing work, and I'd give it an A.”

Review by
01/30/2018

“They're good. They're just courteous, they do a good job, and they guarantee their work. I think they came out for our yearly inspection. They're an A. I've used them since 2004, so I'm staying with them.”

Review by
01/30/2018

“We've used Metro-Flow Plumbing for a long time; I know them, and I'm comfortable. They're just neat and clean; they don't leave a mess in the house and are always on time. I would give them an A+.”

Review by
01/30/2018

“It was an emergency repair so they came out and took care of our problem, and then came back and made the final fix, so that worked for us. It was a water supply line. I would say it's an A.”

Review by
01/30/2018

“They did a slab leak for me. I’m satisfied with it. They were very prompt, and they cleaned their mess up when they left. I was happy with it. I'd give them an A.”

Review by
01/30/2018

“They've just always been really good when we've had them come by, very professional. It was for general plumbing work, and I'd give them an A.”

Review by
01/30/2018

“I think we got some work done from Metro-Flow Plumbing at the beginning of this year. We didn't have any issues after that. We had work on our kitchen sink: they replaced our faucet and the piping underneath was leaking, so they just fixed all that stuff and they installed a new faucet. Also on the kitchen sink, the lining was not good, so they fixed that also. So far it's going good. I would say it's an A+. I didn't have any issues.”

Review by
01/30/2018

“I liked the fact that they always keep things clean, and well picked up. They do what they say they're going to do and come when they're supposed to—they're just very good. I had a couple of leaks, and they put in new plumbing underneath the house on two different occasions—and just other types of plumbing things. I'd give it an A+.”

Review by
01/30/2018

“I had some business with them, but everything is fine. I liked everything. Their attitude, their work, and the way they responded to me, everything. I think it was a bathroom that they were fixing. I'm not sure. I would give them an A+. If I had a problem I would call them again.”

Review by
01/30/2018

“Metro-Flow Plumbing came out and fixed my toilet. I actually need to call them again because I have a leak. They came out after hours. It was two guys. They were professional, they did what they needed to do, they made recommendations, and I was totally satisfied. I'd give them A+.”

Review by
01/30/2018

“They did do some things for me. They fixed a pipe. They were pretty fast, thorough, and the guy was very professional. I'd give them a B+.”

Review by
01/30/2018

“They did a very efficient job. I think it went very well, and they did a good job. They actually replaced the heater, a hot water heater twice. Two of them. I would give them probably a B.”

Review by
01/30/2018

“I remember them doing some work. They almost tore my house apart. I had an outside faucet that leaked because I guess it froze and broke, and they tore two walls apart trying to find the place to fix it—and then told me I had to replace my entire downstairs wood floor. So they called, I guess, a company that they work with that replaces flooring, and wanted me to replace my floor. They said, ‘Yeah, don't worry about it, your insurance will cover it.’ I said, ‘You know, that's not the point. I didn't need two big holes in my wall and I didn't need to replace my wood floor. I just wanted the outside faucet fixed.’ They charged me $600 to put two big huge holes in my walls, and didn't repair the walls. Obviously I wasn't going to replace my floor with their friend, so I'm not giving them a positive review. In fact, I told everybody I can to stay as far away as possible from them.”

Review by
01/30/2018

“We had some leaking in the master bathroom sinks. I probably should have gone and bought new fixtures myself, and have them install them. When they came to the site to meet me, they only had one set of fixtures with them to show me. They were not—they didn't match the finish of the fixtures that were already in there, and I screwed up because I told them, ‘Let's just go ahead and do it.’ My wife got home that night and was very unhappy. So, I called them the next day, and they said, ‘Well, once you take those fixtures out of the box, they're yours.’ They were very expensive fixtures, and I'm stuck with about $1000 worth of work that I can't do anything about. So that may be their policy but it's not very customer friendly. I'd give them a D.”

Review by
01/26/2017

“They showed up on time and did the work in a timely manner. It was plumbing. They get an A­—no complaints. They did good on everything.”

Review by
08/28/2016

“I had a good experience working with them. They replaced some faucets for a shower. They were great. They were quick and on point. ”

Review by
08/28/2016

“I had a good experience working with them. They changed some pieces on the toilet. They were nice and efficient.”

Review by
08/28/2016

“They were really good. They installed the cleanout. They were efficient, and they were fast.”

Review by
08/28/2016

“It was a very good experience. I’d give them an A.”

Review by
08/28/2016

“I had a good experience working with them. I liked everything except the price. They put a new water line from the street into the house. They replaced the kitchen faucet set.”

Review by
08/28/2016

“I had a good experience working with them. They turned off our hot water heater that was leaking. They came quickly, and the technician was very helpful. ”

Review by
08/28/2016

“I had a good experience. They were real professional and real clean. They've been out a couple of times. And the last time I had a water leak burst in one of my walls, they repaired that leak. ”

Review by
08/28/2016

“I had a good experience working with them. They did some plumbing work on the commodes and some outside work as well. We had absolutely no problem with them. They were there on time and seemed to do a good job. I would recommend them to my friends. ”

Review by
08/28/2016

“I had a good experience working with them because they were very professional and very thorough. They communicated everything upfront. They took care of everything in a very workmanlike manner. They solved our problem. They diagnosed a water main in the street. Essentially, it was a leak in the yard line, and they took care of anything that had to be subcontracted as far as concrete work. They did everything in a timely manner and when they promised it. I would definitely recommend them. ”

Review by
08/28/2016

“It was a good experience. They were very customer service oriented and friendly. They did a thorough job. They were very clean. They were very knowledgeable, upfront, and kind the whole way through. I’ve already told my next door neighbor that if she has a plumbing problem to give them a call. ”

Review by
08/28/2016

“They do pretty good work but they sometimes take a while to show up and they’re always very expensive. I had a couple of leaks and it’s mainly been leaks.”

Review by
08/28/2016

“I had a good experience working with them. I had a block in the bathroom. They were satisfactory. They did a good job, and I liked it. ”

Review by
08/28/2016

“They came by but they didn’t do any actual work. They just charged. They came over and they charged me $65. I decided not to have them do the work because it was too iffy, their proposal, how they were going to do it. They seemed liked nice guys but I just thought there was too much of a sales pitch. I knew up front that they were going to bill me, so they told me that at lease. Based on the fact that they didn’t do any work, I’d give them a C for my overall experience. We had a plumbing leak and so what they would have to do is go under the house. Based on what they were telling me, it was going to be difficult to give me an estimate on the cost. I had gotten other estimates from other people so I knew it could be done. It sounded like this was too open-ended so I decided not to go with them. It was not a terrible thing or a good thing.”

Review by
08/28/2016

“I did not have a good experience working with them. We asked them to come back and finish the work and they never would. We paid a lot of money and they wouldn’t come back. They left the septic tank ajar and I’ve got mosquitoes. The bathtub doesn’t drain. It’s just been one thing after another. I’m not really sure what they were doing. They were supposed to be fixing the bathroom so it would drain properly and they ended up putting in another line from the septic tank where they messed it up and they never really got the bathroom that was stopped up taken care of. When they left black root stuff was coming up and they wouldn’t come back and clean out the pipes they had put in. We spent a lot of money and I’m not happy. They didn’t finish what they started. Some of the people were really nice and others were not very nice. I would not recommend them and I would tell others not to use them.”

Review by
08/28/2016

“They fixed a pipe that needed to be adjusted to fit above the rafter. I would not use them again and I haven’t. I’ve used other plumbers in the meantime. The quality was good but the price was well above the norm. I’d give them a D for my overall experience.”

Review by
08/28/2016

“I was very unhappy with them. I asked for them to replace the insides of a toilet and they showed up with two men and they wanted to sell me a $5 new toilet. My son repaired the toilet with a $19.95 kit.”

Review by
04/18/2016

“He came by last week. They had to replace an outside spigot. They were on time, courteous, and professional. Overall, just in general, it was a very good experience. They deserve an A+.”

Review by
01/06/2016

“They explained everything. Detail-oriented, professional. The work completed was a clogged pipe. I got them from the greater Dallas Best Consumer Reports. I'd rate them A.”

Review by
01/06/2016

“We've had them a lot of times. Their pricing is high, but it's usually a fine experience. They're always very kind. They have fixed a leaky—a gas hatch in my fireplace. Some plumbing under the sink. They replaced my water heater. They'd be an A.”

Review by
01/06/2016

“They did some plumbing work in October.”

Review by
01/06/2016

“I'd give them an A.”

Review by
01/06/2016

“They were very organized and straightforward. They gave you a price and that was the price they gave you. You didn't have to worry about it. If it cost more, they ate that. In my case that was the case. They gave me a bid and when they got into the work and found it cost more, that was the cost they gave me and that was fine. Metro came in and we had to cut cement slab. They had to dig down and find the sewer lines. I remodeled my kitchen and removed a sink so they did all that. I tried them and one other company. The other came in and said it would be from $4-5,000. I didn't care for that because I'm trying to budget for a new kitchen and I need to know. So when MetroFlow came in and said, 'We'll do this,' I said, 'OK.' I'd rate them A.”

Review by
01/06/2016

“They're super easy to schedule. They always show up on time. They're very friendly. They clean things up real well. We've just had all good experiences. They have done everything from fixing a toilet to replacing the main sewer line. We'd used them before at another house. We picked them the first time because their trucks are funny. They drive around in trucks that say, 'My plumber will show up on time and smell good' which I thought was funny. Then they also had a better quote on the main sewer line replacement because we couldn't find another company in Dallas who could do that. I'd rate them A.”

Review by
01/06/2016

“I like that it was fixed. What they were really doing was fixing a repair they previously did. When they closed up a drain in my house, they did something that caused—what they didn't realize is there had been a clog in the drain for 10+ years so when they closed it, they caused that clog to back up into my laundry room sink. So they had to come back and snake that clog. We were closing on our house the next day so they had to come and fix that before we closed. We chose them because a friend recommended them. They get an A. They didn't know there was that clog there.”

Review by
01/06/2016

“They were very good. The guy was neat and clean and on time and presented himself as a professional. He did some plumbing work. It included cleaning out our drain. We chose them because they were sent to us in one of the books that our area gets of recommended services. I didn't have any complaints at this time.”

Review by
01/06/2016

“They did the work in more like August. It was fantastic. He always told me what the problem was and showed it to me and told me how much it would cost and how long it would take. He was just a very nice person to do business with. My sister recommended him. She'd had a leak and he fixed hers. They had to replace the sewer lines in the front yard and all through the house, actually. I'd rate them A.”

Review by
01/06/2016

“They're always prompt. They seem to do a good job and there aren't any problems after they come. They get there when they arrive, they're courteous, and they're professional. They've mostly done—we had a sink that was stopped up and a leak in a faucet. They came highly recommended with high ratings from them and I've used them over the years so I've been happy with them. They're an A.”

Review by
01/06/2016

“They came out and they installed a new commode. They unstopped my bathroom sink. They got the job done, for one thing. It didn't take them long, for another thing. They were friendly and that was nice. They did a good job. I chose them because they were available. I was calling different—they were listed in a booklet I got for the area, and they were available. I'll give them an A.”

Review by
01/06/2016

“They were well-dressed, courteous, explained everything fine. Went through all the things they needed to do without being vague. I chose them because they were in a book that recommended them through my neighborhood. So far, they did a major unclog of a drain in my upstairs bathroom that had been giving me trouble for quite a while. He finally fixed it. I'd give it a B only because there was a little bit of a sales job when it came to a membership through their plumbing company as far as getting work done later. That's the only complaint I would have.”

Review by
01/06/2016

“I bought the house. The house was supposed to transfer to me. I was trying to buy the house and this was the stuff they were supposed to do before it closed. Then they told me to have it transferred into my name. I called and requested it but I never got any paperwork. They were nice. I think their scheduling got a little out of whack because I got red-tagged and then I couldn't get back for a week. But the people that were there were actually nice. The crew that was there. They redid the whole underneath of the house. They didn't do past the back of the house but they did all the pipes underneath that ran out to the alley. They left some dirt out there. The guy that left it, the crew or the supervisor, was supposed to leave me a little to fill in some dips but they left a whole lot. He said to call him and he would get back the rest of it, plus the tarp they left out there. I would give it a B.”

Review by
01/06/2016

“I had a positive experience.”

Review by
01/06/2016

“I had a positive experience.”

Review by
05/22/2015

“They were thorough and fast. They replaced a pipe. It’s an A for them.”

Review by
05/22/2015

“They were on time and did the work. Metro-Flow earned an A.”

Review by
05/22/2015

“They put in new shower faucets. I’d say they deserve an A.”

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