Legacy Plumbing
5th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Legacy Plumbing has received 4.9 out of 5 stars based on 419 customer surveys.
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5th year as a Best Pick Call
"We feel so honored and grateful that our loyal customers allow us to serve them. We'll always keep our promise to homeowners to deliver quality craftsmanship along with respect and integrity. Our continuous goal is to provide the highest-quality residential plumbing service."

Theron Young | Owner & President
Company Information
Services Offered
Legacy Plumbing delivers a full range of plumbing services, specializing in slab leak location and repair using video and location technologies. In addition to installing and repairing toilets, disposals, faucets, and water heaters, Legacy provides sewer and drain cleaning; water and sewer line repair and replacement; and gas leak location and repair.
Services Not Offered
Legacy does not repair appliances; install bathtubs or undermount sinks; or work on jetted tubs, septic systems, or propane gas systems.
Warranty
Legacy offers warranties ranging from 30 days to 12 years, depending on the service provided.
Company History
Legacy was founded in 2006.
Distinctions
Legacy received the Best of Readers' Choice award from Living Magazine in 2016 and several Best of Business awards from Frisco STYLE Magazine from 2011 - 2014. Legacy was named 2011 Small Business of the Year by the Frisco Chamber of Commerce.
Licenses
M-37588
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville, Dallas, Irving

Compiled Score:

Legacy Plumbing has received 4.9 out of 5 stars based on 419 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/03/2017

“They came quickly. They responded quickly. When I was looking for someone to help, they came quickly. The service that they provided was totally adequate. And I think they went above and beyond to make me happy and a repeat customer. This was a while ago. They've been back here twice. My shower was leaking and needed to have washers and some parts replaced. They replaced those washers. They showed me how to do it. They showed me where I could get everything I needed to do it myself. I was very impressed. And then we called them back at some point because we were having a problem with getting a new dishwasher put in, and when they installed the dishwasher they told us that they needed a plumber to do something before they could install the dishwasher, and we called them again to come by. They fixed it. While they were there, they noticed another problem and fixed that and didn't even charge us for that part; they just said, ‘Oh, don't worry. This isn't hard. We'll go ahead and do that.’ We were just really impressed thinking that they were really there to solve the problem but also make sure that whenever we needed something again, that we'd call them, and we will. I would give them an A overall. Not bad in any way whatsoever; maybe all plumbers are like this, I don't know, you don't use plumbers every day. I'm not sure. I thought the price was kind of expensive, but considering that they did a great job and their customer service was great, maybe that was totally appropriate. They came quickly. Stayed as long as it took. I was impressed with their cleanliness too. They put plastic around their shoes to make sure they didn't track anything in here. They laid down a towel to do work on. When they were done, they picked up pieces that missed the towel, so I was impressed.”

Review by
08/03/2017

“I think it might have had something to do with just plumbing, like, bathroom toilet issues I think. Everything is working up to my expectations. The customer service was good during the whole process. I'll just give them an A overall.”

Review by
08/03/2017

“They came out and fixed my plumbing about so many months ago. They got it done. It was good. They did excellent work. I have no complaints, and I would recommend them.”

Review by
06/27/2017

“They were very good with problems. I have no complaints, and I would recommend them. I'd always recommend. In fact, if I have another problem, I'd probably call them.”

Review by
06/27/2017

“They were on time, friendly, fixed the problem. I had them install two garbage disposals. I'd give them an A+ overall. They were fine. I'm extremely likely to recommend them.”

Review by
06/27/2017

“They were efficient and fast. That was good. They replaced an indoor faucet for me. I would grade them as an A+, and I would highly recommend them.”

Review by
06/27/2017

“Good customer service, good explanation. It was a bypass plumbing work. I'll give them an A+ overall.”

Review by
06/27/2017

“I had absolutely no complaints. It was fabulous. I would use them again—the little red-headed guy.”

Review by
06/27/2017

“They are very professional, cleaned everything, and fixed what I needed fixed. That was all good. They fixed a leaky master shower and a flow-restricted bathroom sink. I would grade the experience as an A. I would highly recommend them.”

Review by
06/27/2017

“The head guy communicated extremely well and told me step-by-step what they were working on. There was a water leak in the wall, and it was basically a dead pipe that I would have never found by myself. I'll give them an A+ overall.”

Review by
06/27/2017

“Legacy performed the job very well. They were very polite and answered any questions that I had. I would grade the overall experience as an A+. They did a repair on an outside faucet. I highly recommend them.”

Review by
06/27/2017

“Just a nice person, pleasant and fixed the problem. We were having a sink that was clogged in the kitchen. I would grade the overall experience with an A. I would be extremely likely to recommend them.”

Review by
06/27/2017

“Always has been positive. I just like them because they're very professional. They came and changed out a toilet, they helped us fix a faucet, and I think that's it. I'll give them an A grade overall.”

Review by
06/27/2017

“We haven't had any problems with what they fixed, so that's good. It was our shower knob, for our shower—they fixed the plumbing on that. They were leaking. I'll give Legacy Plumbing an A+ overall.”

Review by
06/27/2017

“But as I recall, the plumber was very good, and I would definitely use them again. It was good. I did have one plumber, and I think was Legacy, come out, and he was the best plumber I've ever had and I've owned a house for 22 years. If it was Legacy and I think that's who it was, I had a faucet and I had bathroom shower. I've fixed others before but that one was a more difficult one with the pipes than I've ever had to fix before, and that was a more expensive repair that I'd do myself. I did as much as I could before he had to do the more complicated fix. He took it over from there and did an excellent job and told me what to do for anything more, and it was fantastic. I'd give them an A+ overall, top notch. Their personality, professionalism, showing up, everything was top. No issues or anything. I've had other plumbers, and I'd use them again. I would recommend them. I've had several others, and he was much better than anyone else.”

Review by
06/27/2017

“I'm in commercial construction, so I use plumbers all the time. I had to get some work done quickly and I think those guys, I think it might have been Legacy Plumbing. I'm assuming that's what it was, but I'm not real sure. I never met them. My wife was home when they came out, but they were able to come out like the next day. It was pretty quick turnaround, which I was very pleased with. The buyer of the house, that was buying our house, had an inspector come through, and he found several items that basically needed to be updated. I think it dealt with, our tankless water heater needed to be re-piped, and I think there was something else. There were just a couple of inspection report items that they addressed and we had to get completed before we could close on the house. I would say A+.”

Review by
06/27/2017

“I liked the customer service. The people were very down to earth and real. They just kind of walked us through things that we had extra, in addition to what we had originally called them out for. They even called my husband on the phone and talked him through how to fix something because we live in a new home, and they were like, 'I hope you don't call us back for another ten years.' We had, in one of our upstairs bathrooms, it was some sort of leak in the pipes. They had to repair the pipes. I'd give Legacy Plumbing an A+. We recommended them to friends too.”

Review by
06/27/2017

“The guy was really friendly, and he was really honest and up front. He told me about the different kinds of things that I might need to have done, and he did it very easily. The toilet had a clog in it, he ran a snake line through it, and I might have had the toilet taken off. He said if he would be able to unclog it then they wouldn't have to take off the toilet. I was expecting to have to take off the toilet, but he didn't and it went through the line. I'd give them an A. I'd be extremely likely to recommend them.”

Review by
06/27/2017

“The gentleman that came out was very professional. He did exactly what he needed to do, and everything, you know, appears to look great. He fixed the internal workings of the toilet. I would grade the overall experience as an A+. Very professional, everything's great. I would recommend them. I've had them out to the house twice now, and both times were—having services done to the plumbing was a great experience.”

Review by
06/27/2017

“I loved the work that Legacy Plumbing did. Their technicians are always very helpful and go out of the way to answer not only the questions that we have but also anticipate questions that we may not realize that we've got. We had them come in to fix a sink that was not running. And while they were in, we had them just do a general inspection on the plumbing in the house. I'll give them an A+ overall.”

Review by
06/27/2017

“I thought that they were very professional. I had them replace some water valve shutoffs behind my kitchen sink, and I had some plumbing inside the toilets replaced. Then they installed a new shutoff for the ice maker for a refrigerator. And they replaced some water valves outside of the house. I'll give them an A+ overall.”

Review by
06/27/2017

“I liked just everything—from the quality, to the time that it took to do the work, to the professionalism of the guy that came out. They replaced a pressure valve in my front yard. I would grade the overall experience as an A+. I would be extremely likely to recommend them.”

Review by
06/27/2017

“They kept me very well informed on when they would arrive and were very helpful at offering more than one solution to the problem. We had a drip in our master shower, and they had to replace a part inside. I would say an A overall. I've already recommended them to someone.”

Review by
06/27/2017

“They came when I needed them too, and they took care of what they could take care of while they were there. So, I was satisfied. I had to have them redo some plumbing. I would grade the overall experience as an A+. I would be extremely likely to refer them.”

Review by
06/27/2017

“They were just prompt and did a good job. I think they repaired a sink. I'll give them a B overall. Their quality of work and expertise were fine. I had no complaints with their cleanliness, punctuality, or customer service. I'd recommend them to anybody.”

Review by
06/27/2017

“I think they did a good job. They were good, they got the job done, and they left.”

Review by
06/27/2017

“They did a great job. I had no complaints, and I would highly recommend them.”

Review by
06/27/2017

“Legacy Plumbing did good work, definitely. I had no complaints.”

Review by
06/27/2017

“They were prompt. They did the job quickly. It's all good.”

Review by
06/27/2017

“I have no complaints and would highly recommend them.”

Review by
06/27/2017

“I have no complaints and would recommend them.”

Review by
06/27/2017

“I would recommend them. They get an A.”

Review by
06/27/2017

“It was positive.”

Review by
07/25/2016

No review comments provided

Review by
07/25/2016

“Legacy Plumbing technicians were friendly, helpful, knowledgeable, and prompt. They found my foundation leak and repaired it quickly.”

Review by
07/24/2016

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Review by
07/21/2016

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07/21/2016

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07/21/2016

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Review by
07/20/2016

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Review by
07/20/2016

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Review by
07/20/2016

“Good.”

Review by
07/20/2016

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Review by
07/20/2016

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Review by
07/20/2016

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Review by
07/20/2016

“This is a very professional plumbing company with concern for the customer. They replaced an outside faucet part after failure. Although not under warranty, they provided some relief from the full cost of the repair. I have used them in the past and intend to use them in the future. Highly recommended.”

Review by
07/19/2016

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Review by
07/18/2016

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Review by
07/18/2016

“Legacy plumbers replaced the water line from the meter to the house on budget, on time and completed the city inspections so everything was completed. Unfortunately because of many years of rust in the line caused some damage to my water heater control which required extra expense, but this was not their fault and the problem was corrected.”

Review by
07/17/2016

“I was very pleased with the work done by Legacy Plumbing and would absolutely use them again.”

Review by
07/17/2016

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Review by
07/17/2016

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Review by
07/17/2016

“Way too expensive for work done!!!”

Review by
07/17/2016

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07/17/2016

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07/17/2016

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07/17/2016

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07/16/2016

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07/16/2016

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07/16/2016

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07/16/2016

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07/15/2016

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07/15/2016

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07/14/2016

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07/14/2016

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07/14/2016

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07/14/2016

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07/14/2016

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07/14/2016

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07/14/2016

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07/14/2016

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07/14/2016

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Review by
07/14/2016

“I had an excellent experience in all elements customers require when they hire a service provider.”

Review by
07/14/2016

“Prices were a little high but work done was good. I have used them before and every time the experience was good. The plumbers were knowledgeable, courteous, punctual and professional.”

Review by
07/14/2016

“The  problem was more serious than I thought in the kitchen, but they were able to fix it. The kitchen sink looks incredible, as do both master bath sinks. I really appreciate the time taken to explain basic faucet maintenance (I had no clue) and their willingness to return as soon as the missing pieces from the boxes I had purchased were available.”

Review by
07/13/2016

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Review by
07/13/2016

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Review by
07/13/2016

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Review by
07/13/2016

“They were on time and keep us informed.”

Review by
07/12/2016

“Always pleased with Legacy's skill and service.”

Review by
07/12/2016

“Great  group of people, they really know their stuff!”

Review by
07/12/2016

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07/12/2016

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Review by
07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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Review by
07/11/2016

“Wayne was very knowledgeable and did excellent job”

Review by
07/11/2016

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07/11/2016

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Review by
07/11/2016

“Great job!”

Review by
07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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Review by
07/11/2016

“Very professional and knowledgeable in addressing the problem. Took the time to explain the scope of work, cost estimate and time required. The work was completed on time and cost as quoted. The equipment from the vehicle to tools used was clean and well maintained. Very professional company. Recommend this company to my friends and neighbors.”

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