Legacy Plumbing
5th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 490 Surveys
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Compiled Score: star star star star star
Legacy Plumbing has received 5 out of 5 stars (A-rating) based on 490 customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"We feel so honored and grateful that our loyal customers allow us to serve them. We'll always keep our promise to homeowners to deliver quality craftsmanship along with respect and integrity. Our continuous goal is to provide the highest-quality residential plumbing service."

Theron Young | Owner & President
Company Information
Services Offered
Legacy Plumbing delivers a full range of plumbing services, specializing in slab leak location and repair using video and location technologies. In addition to installing and repairing toilets, disposals, faucets, and water heaters, Legacy provides sewer and drain cleaning; water and sewer line repair and replacement; and gas leak location and repair.
Services Not Offered
Legacy does not repair appliances; install bathtubs or undermount sinks; or work on jetted tubs, septic systems, or propane gas systems.
Warranty
Legacy offers warranties ranging from 30 days to 12 years, depending on the service provided.
Company History
Legacy was founded in 2006.
Distinctions
Legacy received the Best of Readers' Choice award from Living Magazine in 2016 and several Best of Business awards from Frisco STYLE Magazine from 2011 - 2014. Legacy was named 2011 Small Business of the Year by the Frisco Chamber of Commerce.
Licenses
M-37588
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville, Dallas, Irving
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I loved the work that Legacy Plumbing did. Their technicians are always very helpful and go out of the way to answer not only the questions that we have but also anticipate questions that we may not realize that we've got. We had them come in to fix a sink that was not running. And while they were in, we had them just do a general inspection on the plumbing in the house. I'll give them an A+ overall.”

“The gentleman that came out was very professional. He did exactly what he needed to do, and everything, you know, appears to look great. He fixed the internal workings of the toilet. I would grade the overall experience as an A+. Very professional, everything's great. I would recommend them. I've had them out to the house twice now, and both times were—having services done to the plumbing was a great experience.”

“Legacy Plumbing were very helpful. The technicians were knowledgeable, and they fixed the problem very quickly. The problem was a burst pipe inside the wall that was leaking out through the outside wall. It was a pipe for an external faucet. Everything is working up to expectations. It started working immediately after they repaired it, and I haven't had any problems since them. I would grade the overall experience as an A. They were great. They were perfect. I would very likely recommend them.”

“I think that they do good and honest work. I think probably the last time they came out was fixing a toilet. Everything is working up to expectations. I would grade the overall experience as an A. I would extremely highly recommend them.”

“Super nice, and they always did a lovely job, courteous. I mean, we used them several times. They've done everything. They installed water heaters, they fixed the leaks, protection, and replaced the furnishings. I would give them an A overall, and I would recommend them.”

“They did a great job. I had no complaints, and I would highly recommend them.”

“He did a great job. That's the second time he's been out. They do a great job, show up on time. Everything's positive. They installed a dishwasher. I'd give them an A+ overall.”

“Every time we've used them, it's been awesome. They're honest. I like their customer service, their quality of work. They're always there on time. I mean, there's just never an issue. The first time they did a tub faucet replacement and a drain, I believe. And the second time, I'm not sure exactly what they did, but it was a lot of work to our water heater. I think they re-piped it or whatever, or they drained it, cleaned it, re-piped it. Something like that; I don't know exactly what it was, but I know they did quite a bit of stuff. I'd give them an A+ overall.”

“They were fast, efficient, and showed up on time. They put in a new hot water heater. I would grade the overall experience as an A+. I would highly recommend them.”

“I liked just everything—from the quality, to the time that it took to do the work, to the professionalism of the guy that came out. They replaced a pressure valve in my front yard. I would grade the overall experience as an A+. I would be extremely likely to recommend them.”

“Legacy performed the job very well. They were very polite and answered any questions that I had. I would grade the overall experience as an A+. They did a repair on an outside faucet. I highly recommend them.”

“The head guy communicated extremely well and told me step-by-step what they were working on. There was a water leak in the wall, and it was basically a dead pipe that I would have never found by myself. I'll give them an A+ overall.”

“They came when I needed them too, and they took care of what they could take care of while they were there. So, I was satisfied. I had to have them redo some plumbing. I would grade the overall experience as an A+. I would be extremely likely to refer them.”

“They were efficient and fast. That was good. They replaced an indoor faucet for me. I would grade them as an A+, and I would highly recommend them.”

“They were on time, friendly, fixed the problem. I had them install two garbage disposals. I'd give them an A+ overall. They were fine. I'm extremely likely to recommend them.”

“The guy was really friendly, and he was really honest and up front. He told me about the different kinds of things that I might need to have done, and he did it very easily. The toilet had a clog in it, he ran a snake line through it, and I might have had the toilet taken off. He said if he would be able to unclog it then they wouldn't have to take off the toilet. I was expecting to have to take off the toilet, but he didn't and it went through the line. I'd give them an A. I'd be extremely likely to recommend them.”

“They're very friendly and explained everything as they were working on it. The last time they put in a new sink for me. They treated me great. I'd give them an A.”

“It was great. He was straightforward, and he was very personable and got it done. He was good. He replaced our shower faucet. Everything is working up to my expectations now. I'd give them an A.”

“I believe they replaced the toilet in the kids' bathroom. We were overall satisfied after the completion of the work. Everything is working up to expectations now. I wasn't here, but I would grade the overall experience as an A. It was great. I would recommend Legacy to others.”

“They explained everything very thoroughly. Walked me through the process. It was easy. They replaced our water heater and installed a hot water re-circulator. Everything is working now. I would grade Legacy Plumbing as an A. I would highly recommend them.”

“I had absolutely no complaints. It was fabulous. I would use them again—the little red-headed guy.”

“I have no complaints and would highly recommend them.”

“I was not at home when he came—I think my wife was. There was a leak, I believe, and my toilet bowl was just having some leak. I think that was fixed. I did not have it replaced. They do excellent work; I have no complaints, and I would recommend them.”

“Just a nice person, pleasant and fixed the problem. We were having a sink that was clogged in the kitchen. I would grade the overall experience with an A. I would be extremely likely to recommend them.”

“They are very professional, cleaned everything, and fixed what I needed fixed. That was all good. They fixed a leaky master shower and a flow-restricted bathroom sink. I would grade the experience as an A. I would highly recommend them.”

“They came out and fixed my plumbing about so many months ago. They got it done. It was good. They did excellent work. I have no complaints, and I would recommend them.”

“I'm in commercial construction, so I use plumbers all the time. I had to get some work done quickly and I think those guys, I think it might have been Legacy Plumbing. I'm assuming that's what it was, but I'm not real sure. I never met them. My wife was home when they came out, but they were able to come out like the next day. It was pretty quick turnaround, which I was very pleased with. The buyer of the house, that was buying our house, had an inspector come through, and he found several items that basically needed to be updated. I think it dealt with, our tankless water heater needed to be re-piped, and I think there was something else. There were just a couple of inspection report items that they addressed and we had to get completed before we could close on the house. I would say A+.”

“Good customer service, good explanation. It was a bypass plumbing work. I'll give them an A+ overall.”

“I liked the customer service. The people were very down to earth and real. They just kind of walked us through things that we had extra, in addition to what we had originally called them out for. They even called my husband on the phone and talked him through how to fix something because we live in a new home, and they were like, 'I hope you don't call us back for another ten years.' We had, in one of our upstairs bathrooms, it was some sort of leak in the pipes. They had to repair the pipes. I'd give Legacy Plumbing an A+. We recommended them to friends too.”

“I thought that they were very professional. I had them replace some water valve shutoffs behind my kitchen sink, and I had some plumbing inside the toilets replaced. Then they installed a new shutoff for the ice maker for a refrigerator. And they replaced some water valves outside of the house. I'll give them an A+ overall.”

“We haven't had any problems with what they fixed, so that's good. It was our shower knob, for our shower—they fixed the plumbing on that. They were leaking. I'll give Legacy Plumbing an A+ overall.”

“It was positive.”

“I had a leak fixed, outdoor spigot. Everything is working up to expectations. They deserve an A overall.”

“I would give them an A grade.”

“They were available, and they came on time, very professional, and work was done right. We had issues with the toilets in one of the bathrooms and also the sink issues that we had with the garbage disposal, but they also fixed it. I'd go with an A overall. They are fine. Cleanliness, punctuality, and expertise was good. Whoever came, he inspected the plumbing problem, and he fixed it too. I did recommend them to friends and another friend recommended Legacy Plumbing to me. So, ever since we've been with them, I think it's been three, four years now—more than that.”

“Well, it's several things. It's like, they call when they're coming out. They show up when they're supposed to. These things you take for granted, but they're actually a plumbing company that does that. They came in, and it was actually my own house, and they fixed the toilets, a couple toilets and I think a shower, maybe. Everything is working up to my expectations. I'll give them an A overall. Just yesterday somebody asked for a plumber, and I gave them their name. I just did recommend them.”

“They did the job. They fixed my toilet. It was not working, and they repaired it. Overall, I'd give them an A. I'd recommend them.”

“They were just really good. I replaced two water heaters with them. And service, timing, and willingness to make sure I understood everything—it was a positive experience. Everything is working up to my expectations. I'd give them an A overall.”

“They were good—explaining the process and doing what was promised. They replaced our water heater. Everything is working up to expectations now. I will give them an A.”

“Always has been positive. I just like them because they're very professional. They came and changed out a toilet, they helped us fix a faucet, and I think that's it. I'll give them an A grade overall.”

“I have no complaints and would recommend them.”

“I think it might have had something to do with just plumbing, like, bathroom toilet issues I think. Everything is working up to my expectations. The customer service was good during the whole process. I'll just give them an A overall.”

“I think they did a good job. They were good, they got the job done, and they left.”

“I would recommend them. They get an A.”

“Legacy Plumbing did good work, definitely. I had no complaints.”

“They kept me very well informed on when they would arrive and were very helpful at offering more than one solution to the problem. We had a drip in our master shower, and they had to replace a part inside. I would say an A overall. I've already recommended them to someone.”

“They were prompt. They did the job quickly. It's all good.”

“They were very good with problems. I have no complaints, and I would recommend them. I'd always recommend. In fact, if I have another problem, I'd probably call them.”

“But as I recall, the plumber was very good, and I would definitely use them again. It was good. I did have one plumber, and I think was Legacy, come out, and he was the best plumber I've ever had and I've owned a house for 22 years. If it was Legacy and I think that's who it was, I had a faucet and I had bathroom shower. I've fixed others before but that one was a more difficult one with the pipes than I've ever had to fix before, and that was a more expensive repair that I'd do myself. I did as much as I could before he had to do the more complicated fix. He took it over from there and did an excellent job and told me what to do for anything more, and it was fantastic. I'd give them an A+ overall, top notch. Their personality, professionalism, showing up, everything was top. No issues or anything. I've had other plumbers, and I'd use them again. I would recommend them. I've had several others, and he was much better than anyone else.”

“Just the gentleman was very polite and very good. I think they serviced my water heater. Everything is working up to expectations. They deserve an A overall. I'd recommend them highly. My very good friend recommended them to me. I trust her judgement about everything, so that's who she recommended and all of her neighbors I think use them too.”

“They were very up front with their pricing. Everything was done up front so you knew what you were getting into and what you were paying. They treated me really good from the installers and techs to the people I talked to on the phone, really good experience. They did a little bit of work on some sinks I had and also on an exterior water main regulator. I'd give them an A all across the board. I'd recommend them.”

“They did a very good job. I would use them again. They took their time. They knew what they were doing when most of them, all they worry about is the bottom line, the dollar. I had a sink in the kitchen that was stopping up. I just had a bunch of problems with it, and he totally took it apart, went outside, cleared it, and said, 'It's really not that stocked up, but it's probably from grease.' He put it all back. Then, I had a shower in the bathroom that was—it was a new one, but my husband had put it up there and he didn't get it tight enough, and that was all that was wrong with it. I said, 'What do I owe you for that?' He said, 'Not a problem.' He said, 'I didn't do nothing.' I mean, most of them, it's five hundred dollars when they walk in the door. I was satisfied with the work that's been done, and everything's working up to expectations. I'd say A. I've already recommended them to some other people, and they've been happy with them. They were careful with everything, and I'm a very picky housewife.”

“Legacy Plumbing is the one to call when you have a really big problem. They got the job done quickly and efficiently. They were very considerate and took time to explain the details to us.”

“The problem was more serious than I thought, but Legacy Plumbing was able to fix it. The kitchen sink looks incredible, as do both master bath sinks. I really appreciate the time taken to explain basic faucet maintenance—A.”

“They are extremely knowledgeable. Legacy Plumbing is, and always will be, my first choice for plumbing—A+.”

“I had two occasions to use Legacy's services. First I had a small gas leak. Legacy found the leak and gave me the names of companies that might help. Then I had two completely stopped-up sinks. They got them cleared and running well. They also gave me some great tips on keeping them running.”

“Doug was very professional in all that he did and I was very satisfied with his work. Since then the problem was solved and we are thankful to Legacy to have professionals like him. Thanks.”

“Legacy removed our old kitchen faucet and installed a new faucet. It was an excellent job.”

“Extremely knowledgeable and accurate in getting the job completed. Legacy Plumbing is, and always will be, my first choice for plumbing.”

“We had a leak repaired and two water heaters replaced. The staff did a great job. We will definitely use them again.”

“Arrived on time, friendly, experienced, neat, efficient. Our plumbing professional was Lee and I would highly recommend him and Legacy Plumping.”

“I called several plumbers, and Legacy Plumbing was the only one that didn't sound 'shady'. Another plumbing company actually said, 'If it's the pipe from the house to the street, that's going to be a lot of money.' How unprofessional! Legacy Plumbing had a nice, professional lady who answered the phone and helped schedule our repairs.”

“Great job!”

“They were knowledgeable about their job, very clean left the front of my house as if nothing happened. Great guys.”

“Prompt service, good quality work, politeness all reasons I have referred Legacy to a friend once already.”

“Wayne was very knowledgeable and did excellent job.”

“I had an excellent experience in all elements customers require when they hire a service provider.”

“I was very pleased with the work done by Legacy Plumbing and would absolutely use them again.”

“Legacy plumbers replaced the water line from the meter to the house on budget, on time and completed the city inspections so everything was completed. Unfortunately because of many years of rust in the line caused some damage to my water heater control which required extra expense, but this was not their fault and the problem was corrected.”

“Legacy Plumbing technicians were friendly, helpful, knowledgeable, and prompt. They found my foundation leak and repaired it quickly.”

“They repaired a leak in the front yard sprinkler system. Their customer service was excellent. I'd give them an A, based on service.”

“They were great. Their customer service was excellent. They did the water heater. They were excellent. I'd give them an A.”

“They fixed a leaky bathtub and a running toilet. Their customer service was good; quick and easy. I'd give them an A for excellent, for sure, and I'd recommend them to friends and family.”

“They hooked up a water line to my new refrigerator. Their customer service was excellent. I'd give them an A. I've recommended them to both friends and family.”

“They did a good job of giving me an estimate, showing me exactly what they were going to do beforehand, scheduling, and they came on time. It was testing for leaks. I'd grade them excellent.”

“They came out and fixed a leak behind our refrigerator. Their customer service was very helpful. They gave us the earliest appointment they possibly could because we were in a hurry as we moved out of the house. They were wonderful. I'd give them an A.”

“They installed two water heaters. I have used them before. I'd give them the best grade.”

“Their customer service was good, and they were timely. They replaced a water heater. They were excellent. I would refer them to a friend or family member.”

“We had a water heater replaced. Their customer service was excellent. I'd give them an A.”

“They're just nice, polite men. They fixed some minor plumbing issues. I'd give them an A+.”

“They were very thorough. They did some work on toilets for me. I'd give them an A.”

“They installed a new hot water heater. Their customer service was good; they were responsive, on time, and kept me informed of what was going on. I'd give them an A.”

“We own a rental house, and there was a leak in the front of the house. It ended up being the cut-off valve, and they replaced it. It was done a couple years ago by another company, and they did a very bad job. Since I wasn't there, they came, took pictures, and sent them to me so I could see what the problem was. Then they fixed it and cleaned it all up when they were done. Our renters were happy. I'd give these folks an A.”

“They installed my water heater. They were pretty efficient and professional, so it was good. I'd give them an A.”

“He was good. He gave me parts because I needed to order some stuff. They were great; I would rate them an A.”

“They did what we hired them to do, and it was all fine. They changed an outside faucet for us and replaced part of a shower faucet for us. I'd give them an A, and I'd refer them to friends and family members.”

“They swapped out my shower valve. They were timely and professional—always have been. I'd give them an A. I would recommend them to a friend or family member; I always do.”

“They replaced two water heaters. They were friendly and informative. I'd recommend them and give them an A.”

“They replaced valve behind a wall in my shower, and I really appreciate the guy because it actually took two trips. He thought he could fix it at first, but then I had to go buy the parts. He was great. I'd refer them to a friend or family member, and I'd give them an A.”

“They replaced the front water line from the house to the meter. What I liked most was probably the competence of Shawn, the technician. I'd give them an A, and I'd refer them to friends and family.”

“They've always been prompt, informative, up front with pricing, and everything's always come out in the end as they said it would. This time, they installed a garbage disposal and fixed a toilet. I'd give them an A, and I'd recommend them to family and friends.”

“They just fixed some of our toilets and our front pipe in front of the house. Excellent is a fair grade for them. He was very good. I would refer them to a family member.”

“They explained their process, which was helpful. They were installing a new toilet. A friend referred them to me. I'd probably give them an A-. Initially they gave me a quote; when they hooked the toilet up to fix, they said the original builder had messed up, and they needed to fix that. There was an additional cost to fix that part.”

“They were prompt, friendly, and diagnosed all of our problems well. They didn't try to upsell us. They were very, very easy to work with. They actually dug up our front yard and put some new pipes down for us. I'd give them an A.”

“I liked everything about Legacy Plumbing. They did an exceptional job. We had a major leak, and they had to totally redo all of the plumbing under our house. They were great; they nursed us through, and they were very kind. Legacy Plumbing was the third plumber to try to fix it. They were excellent—an A all the way, plus a star.”

“The technician knew what he was doing, he did the work efficiently, and he did a very thorough and neat job. They replaced the pressure control valve between the street and the house, which is a major thing. I would absolutely refer them, and I'd definitely rate them as an A+. They did excellent work.”

“Legacy Plumbing's service was very good; they were there in a timely fashion, and they were friendly. I would give them an A grade for their outstanding service.”

“They've done work for me many times. I think the customer service is excellent, and I'm very pleased with their work. In fact, I have a stool that's not working right, and I'm going to call them in a couple of days to come fix it. We tried them, and we were lucky. I'd give them the highest rating—A+. They're very nice people, and we consider them family.”

“Legacy was absolutely terrific. I happened to know the plumber who came—he had worked for another company that had done some work for me, too. He was very knowledgeable and a quick thinker, so I was really impressed. They were very accommodating. The other gentleman who fixed the shower also did a great job. I've had no problems. They earned an A+.”

“I like Legacy Plumbing—they're good. Everything was great, they were fantastic, and there were no problems. I would give them all good marks, and I would recommend them highly. They get an A.”