Dallas Plumbing Company
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Dallas Plumbing Company has received 4.8 out of 5 stars based on 297 customer surveys.
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8th year as a Best Pick Call
"Since we began in 1903, we have been a family-owned-and-operated business that works very hard to keep our reputation for doing the job correctly and treating our customers fairly. At Dallas Plumbing Company, we want to create customers for life."

Mark Wissler | Service Manager
Company Information
Services Offered
Dallas Plumbing Company offers residential and commercial plumbing installation and repair, including tankless water heaters, gas and electric water heaters, hot water circulating pumps, water purification and filtration systems, faucets, fixtures, hot water dispensers, disposals, natural gas systems, sewer and drain systems, drain cleaning, and backflow testing. In addition to plumbing services, the company also offers appliance installation and air conditioning and heating installation and repair.
Warranty
Dallas Plumbing warrants repairs for thirty days and new installations for one year.
Company History
Founded in 1903, Dallas Plumbing is the oldest plumbing company in the region.
Distinctions
The company was recognized by the Dallas Historical Society as a Cornerstone Company.
Employee Information
Employees wear uniforms and must pass background checks.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
11055 Plano Road
Dallas, TX 75238
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
M-39503

Compiled Score:

Dallas Plumbing Company has received 4.8 out of 5 stars based on 297 customer surveys.
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257
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22
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7
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/09/2017

“I liked that they were prompt, friendly, and knowledgeable. They did plumbing plus draining and sewer work for me. I would rate them as an A+. I would be very likely to recommend them to a friend.”

Review by
08/09/2017

“It was for plumbing. I do call them anytime I need plumbing. It's no issues.”

Review by
06/13/2017

“They do a nice job. I would grade them as an A. I would highly recommend them.”

Review by
06/13/2017

“They are professional, and they are on time. They have done air conditioning and plumbing work for me. They are good.”

Review by
06/13/2017

“They just did their job. They helped with my gas line for the fireplace. I'll say they get an A.”

Review by
06/13/2017

“They put all of my appliances in, and they did all of the plumbing. They do a good job. They deserve an A+. I had no complaints, and I would highly recommend them.”

Review by
06/13/2017

“I think everything is fine. I used them. I think Dallas Plumbing Company is great. They just did plumbing work. Not air conditioning. I'd give them an A+.”

Review by
06/13/2017

“They respond immediately and do very good work. This time they fixed a sink drain and tightened faucets. I'd grade it an A+.”

Review by
06/13/2017

“They're very thorough and very polite. They have done plumbing work for me before. I'd give them an A. They did a good job.”

Review by
06/13/2017

“They did their job. That's the most important thing, and they did it right. They did plumbing work. I'd grade it as an A+.”

Review by
06/13/2017

“Everything is fine. I used them and I think they're great. They just do plumbing work for me, no air conditioning. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/13/2017

“The guy found the cheapest way to fix the problem. And they came out quickly and fixed it at a low price. They did the sewer line. The sewer line was backed up, broken. I'd give them an A+ overall.”

Review by
06/13/2017

“They always show up and do what they say they were going to do. They replaced some faucets for me. I would grade the experience with an A+. I would highly recommend them.”

Review by
06/13/2017

“It was some time ago and they did fine. They were professional. They got here on time. They did the job and they left. They took my money and that was it. Nothing exciting particularly. My toilets were backing up into my bathtub, in my shower. I'd give them an A.”

Review by
06/05/2017

“They were looking to see if we had a leak under our foundation. I liked that they were nice. They were punctual. I would rate them as an A. I would be very likely to recommend them to friends and colleagues.”

Review by
06/05/2017

“It was plumbing. They're quick. I remember it was easy. A onetime stop. They don't have to come and go. They were A+, very good.”

Review by
06/01/2017

“We had a lot of our plumbing replaced in our master bath. It all had to do with that, so a few days of Dallas Plumbing. Very good customer service. Very friendly. Very well trained. They had the skills needed to do the job. I'd give them an A+.”

Review by
06/01/2017

“It's been a while. The young man lives quite a distance, and he knew we were having company with young children coming and he came in the evening and helped us out, instead of waiting until the next day when the company would have come. I thought that that was really, really nice of him to do that. I'd have to give them an A. It was a small job, but for what he did, for coming when it was inconvenient, he did very well. I would recommend them.”

Review by
06/01/2017

“There were some issues along the way. The positive was that they fixed the toilets. The negative was that they believed they had fixed them one time prior to, so they had to come back out. I don't know if it was on their end or the landlord's end. I would grade the overall experience with a B. I would be likely to recommend them.”

Review by
05/31/2017

“They fixed the plumbing leak under the sink. I liked that he did it real fast. He told me that it was guaranteed work. So if I have any more problems with it—it has been a problem—they will, by their own words, repeat fixing it until it is fixed. I would grade them as an A+. I would highly recommend them, and I do.”

Review by
05/31/2017

“That was a long time ago. They did some work on the washer. But they couldn't handle what needed to be done. I had to get an appliance guy out for that. It was just a plumbing job. I've always had good plumbing work from them. Fast and efficient and knew what they were doing. I'd give them an A.”

Review by
05/31/2017

“They have done quite a bit. They installed a new system, an additional system. They just did not replace the system, they installed a new system. They have done A/C work, they've done plumbing work, added gas lines. They do pretty good. I like that they are professional and trustworthy. I would grade the overall experience with an A. I would highly recommend them.”

Review by
05/31/2017

“They fixed some sewage and plumbing with the washer. The plumber was proficient, and he fixed the problem, courteous, and the price was right. I would grade the overall experience with an A+. I had a different plumber in. He hadn't fixed the problem, and the Dallas plumber assessed it and fixed it proficiently. I would highly recommend them.”

Review by
05/31/2017

“About a year ago, I had a huge job done by them, replacing all the pipes underground, and then not too long ago, they came to do a pipe that was not circulating. It's supposed to be circulating water and it wasn't doing it properly, and they came and fixed that. If they've got someone who's new on the job, or if it's a job they know is going to big, they will send two people. Otherwise, they send one person who is perfectly capable of doing it and does it, knows what you're talking about when you describe the problem, and fixes it. I'd give them an A.”

Review by
05/31/2017

“The man was just very nice, but he didn't fix it and so he came back again, and I don't think it's really fixed right. The commode is flushing but since he's been here my husband's had to jimmy something inside the top of the commode, and it doesn't flush like it used to. I like the company, and I like the man who came out. I think maybe he changed the water level or something, but it wasn't great this time. It's not working as well as it was before, when it was working right, before it stopped working and I called him. So it still has somewhat of the same problem. It doesn't flush as well as it should. My experience with the man was very nice. He was very nice. Quality of work is C. He was certainly clean, but he didn't fix it very well.”

Review by
05/31/2017

“They were clearing a clogged drain line. They showed up quickly and took care of the problem promptly. I'd give them an A rating.”

Review by
05/31/2017

“They installed two commodes. I liked their professionalism. I would grade the overall experience with an A. I would be very likely to recommend them.”

Review by
05/31/2017

“I had a hot water heater that was under warranty and it failed and was replaced. They seemed to be experienced and knowledgeable. It was a good B+.”

Review by
05/31/2017

“It was plumbing. They were fast, did what they said they were going to do, and did good work. It was an A.”

Review by
06/28/2016

“We really liked and appreciated the plumber. He was not only a really nice guy, but he also repaired leaky faucets that our usual plumber was unable to fix. Now we have a new plumber.”

Review by
06/09/2016

“We had a water pipe leak between the walls, and Dallas came out and found the pipe that was the culprit. They diagnosed the problem, and from there, contractors took over to do the work and repair. I'd give them a straight A across the board.”

Review by
05/03/2016

“Dallas Plumbing did quite a number of things. They replaced a kitchen faucet, and they did some work on three toilets—the interior and the shuttle valve. I'd give them an A+. They were even nice enough to give me a senior discount.”

Review by
05/03/2016

“There was blockage. The bath wasn't draining enough, and they fixed that. It's a rental house, and now the tenants say there's a slow leak under the sink, so they will take care of it. I'm sure it's very good.”

Review by
05/03/2016

“They just did some plumbing work on our house, and all was good. I'd give them an A.”

Review by
05/03/2016

“Dallas got the house up to code for our inspection. I'd give them an A+ overall.”

Review by
05/03/2016

“They changed the seals around a couple of toilets. I'd give them an A+.”

Review by
05/03/2016

“They do great. I use them all the time, and I'd give them an A+.  ”

Review by
05/03/2016

“I found them very capable. I had to have the metal of the handles and the spouts replaced in the bathtub. I'd give them an A. I already have recommended them.”

Review by
05/03/2016

“I was very pleased. They installed some new fixtures in my bathroom. Their customer service was very good. I'd give them an A. If they asked, I would recommend them.”

Review by
05/03/2016

“They were clean, efficient, and got the job done. They installed two vanities and two outer baths. I'd give them an A+ overall.  ”

Review by
05/03/2016

“They did fine. They came out and got it done. There were no real issues. I'd recommend them, and I'd give them an A+ for the work.”

Review by
05/03/2016

“We thought we had a leak somewhere. They were very thorough, and they were really good. They explained everything very well to me. My husband wasn't home, so they were very thorough in explaining it to me. We thought we had a leak somewhere, because we were hearing some water coming out. It ended up being a sprinkler issue. We thought maybe our bathroom toilet was leaking, but it was not. I appreciate their honesty in letting us know they could not find the leak anywhere. I'd give them an A overall.”

Review by
05/03/2016

“They came in and got the job done as quickly as possible. The technician didn't drag his feet or anything, which was good because were paying by the hour. He got in, finished, cleaned up, and got out really quick. It's a job done very well. They fixed a leaking faucet. They took the faucet apart, got the washers changed out, and took care of the leak. I would give them an A+. He was right on time, it was easy to deal with the company, and the quality of work was good.”

Review by
04/26/2016

“I had an emergency situation with a hot water heater that went out, one of the electric ones, before Thanksgiving holiday. I know it was right before the holiday so it was tough to get somebody out here. I definitely waited longer than I would have expected for an emergency situation, for family flying in and everything. That wasn't the point, when the guy did show up he spent a whole day here and couldn't figure out what the problem was. He ordered all of these pieces and parts, thousands of dollars worth of stuff. Then, basically the next day he told me he couldn't fix it. I couldn't return any of the pieces or parts. I didn't have a problem paying for the service because the guy really tried, but if we had to replace the whole unit we should have just replaced the whole unit and not spend almost a thousand dollars on pieces and parts. A whole unit that I ended up going to a wholesale store and buying was $13 and I just hired a contractor to put it in for me. They never even showed up to get any of that stuff after the fact. Honestly, it was incomplete. They never did anything. They took it all apart and then they just left it. The guy that came out was super nice. He just didn't have the right pieces or parts and it was a unit he was unfamiliar with. If that was the case, he should have had a different experience. He shouldn't have done it right off the bat. I'd give them a D overall. I ended up splitting some of the parts with them. I thought that was alright.”

Review by
04/26/2016

“They came to fix a leaky toilet. They came when they said they would come, and they did what they said they would do. I'd give them a B+. They weren't able to completely fix the issue. They told us they probably wouldn't be able to, so we were prepared for it, but it wasn't completely resolved. We needed to have more work done.”

Review by
04/26/2016

“They did plumbing work. The job got completed successfully. I'd give them an A.”

Review by
04/26/2016

“Dallas Plumbing fixed a water line for me. They're good at what they do. I'd give them an A.”

Review by
04/26/2016

“They did work on my three bathrooms. They did a good job. They were courteous, and they were fine.”

Review by
04/26/2016

“They did some plumbing work. The guy who came here was very good. I'd give the overall experience an A.”

Review by
04/26/2016

“They fixed a stem, and then they put a new stem in my mother's bathroom. They did a good job. I'd give them an A.”

Review by
04/26/2016

“I think they're amazing. They do plumbing work at a department building that I have. They're reliable, they're on time, professional, and reasonably priced. I'd give them an A+ overall. I have no complaints.  ”

Review by
04/26/2016

“They did work on a hot water heater at one of our rental properties. They did a good job. I'd give them an A. We didn't have any problems. If somebody asked me about them, I would recommend them.”

Review by
04/26/2016

“They came out when we had a leak in our attic, and they replaced some of the piping up there. They were able to come out on a weekend and get it done pretty quickly. Overall, I would give them an A.”

Review by
04/26/2016

“They did a good job. They did plumbing work. They did good work and came when they said they were, which not everybody does these days. I'd give their overall experience an A.”

Review by
04/26/2016

“We had a water leak in the ceiling that came from the toilet upstairs. They're fixing it tomorrow. They're professional; they've done work for me before. I'd give them an A.”

Review by
04/26/2016

“I have a favorable impression of them. I'd give the overall experience an A. They did fine. There were a couple of things that couldn't be fixed, so they're still unfixed at my house. They told me they couldn't be fixed, and I believed them.”

Review by
04/26/2016

“They put in a line from my ice maker to my hot water heater. The technician was polite, clean, professional, nice, and he helped me out. I'd give them an A+ overall. The price seems a little high, but that was the only problem. I would recommend them.  ”

Review by
04/26/2016

“It was fine. They did plumbing work.”

Review by
04/26/2016

“I had a positive experience.”

Review by
04/26/2016

“I had a positive experience.”

Review by
04/26/2016

“I had a positive experience.”

Review by
04/26/2016

“They were really good.”

Review by
04/26/2016

“It was plumbing work.”

Review by
04/26/2016

“It was fine.”

Review by
04/25/2016

“They did plumbing work.”

Review by
04/25/2016

“I've had them out several times. The last time they were out here, they fixed a toilet that was leaking. They were professional, very friendly, very upfront about what the charges were, and helpful in fixing the problem. I'd give them an A+ overall.  ”

Review by
04/25/2016

“I would call them back. They did a whole big list of things. Their technician was out here all day. I just moved into the house so there was a lot of things that needed fixing, but they mainly did plumbing work. I would give them an A.”

Review by
04/25/2016

“I thought it was a little too expensive for what they did. They replaced a faucet in one of the bedrooms and put in a faucet in the sink in the kitchen. They were on time, and the people appeared to be professional. I'd give them an A.”

Review by
04/25/2016

“Dallas turned off my hot water. It wouldn't start because it's wet, and they're going to come back and refix it once it dries out. The technician was polite, he was nice, and he was on time. I'd give them an A.”

Review by
04/25/2016

“They replaced something inside of the toilets. They were quick, did everything, and fixed everything. I'd give them an A.”

Review by
04/25/2016

“They unstopped the toilet. I like that they got there in a timely fashion. I'd give them an A.”

Review by
04/25/2016

“They had exceptional service. It was a plumbing job.”

Review by
04/25/2016

“They replaced the water heater. They were quick. I'd give them an A overall.”

Review by
04/25/2016

“We had some plumbing leaks, and they fixed them. They were on time, they persisted in their work, and they fixed the problem. I'd give the experience an A.”

Review by
04/25/2016

“I had a pipe that broke on the outside of my house. They showed up on time, did the work, and they were professional. I'd give them an A overall.”

Review by
04/25/2016

“Dallas put in a new toilet, and they also put on some new cutoff valves. They did good work, and I thought it was reasonably priced. I'd give them an A+.”

Review by
04/25/2016

“My master bathroom shower was not producing water. They came out, checked out what it was, and fixed it. They were very prompt. They did exactly what they said they'd do, and they quoted the prices up front. It was all very clear and straightforward. I'd give them an A+. It was a very good experience. I have recommended them already.”

Review by
04/25/2016

“It was very good, and things are working swell. They fixed the kitchen faucet and replaced the broken disposal. I like the idea that he took everything out from underneath the sink and put it all back when he was through. It was very good. I'd give them an A+ overall. He was very good, and he put everything back when he was through.”

Review by
04/25/2016

“They were signed to a home warranty service that we had. The faucet in the laundry room, on both the hot and cold, were old and leaking. They had to either fix the leak or repair it. They were able to fix one of them, but the other one had to be repaired. He was nice and friendly. To be honest, part of my frustration wasn't with him but with my home warranty. The home warranty required that if it was possible to repair, they would repair it. His hands were tied in that case, but he seemed to know what he was doing. He did kind of get it crooked when he was soldering in a wall, which is never easy. It was a little bit crooked, but it wasn't an easy job. I'd give them an A- for the overall experience.”

Review by
04/25/2016

“The second time around was positive. The first time wasn't. I had them come to our house twice to fix it. The first time they were there, they made the problem worse. The wax ring was bad, and the toilet was leaking. The first time, they took the toilet off, and they just tried to replace the wax ring, but then the toilet was uneven, so you could touch it and it shook back and forth. It still was leaking. They sent somebody else to fix it. I'd give the experience a B. They were both there within forty-five minutes after the call, so that was good, but the second person left a big mud thing on my floors.”

Review by
04/25/2016

“Dallas repaired one toilet the first time and put in a new one. And then they came back to put in another one. They arrived when they said they were going to arrive, and in the timeframe. They were very polite. They had a mix-up about what I wanted done. They didn't have enough time to do both. They came back the second time, but they didn't charge me a service call. They were awesome. I'd give them an A+ overall.  ”

Review by
05/12/2015

“The plumber that came out knew exactly what to do, and he actually made recommendations about what the perfect fix would be. He needed to replace an exterior water faucet, and we had to drill out the old faucet and put in the new faucet. He didn't have everything he needed, so he came back a week later and brought the right parts, and he didn't charge us for the time in between. It was a very pleasant experience. I would give them an A+.”

Review by
05/12/2015

“They were on time, friendly, neat, and they did the job right the first time. They did plumbing work for me. I used them because a neighbor told me they were very good—more expensive than most, and they are, but it's worth it. They call ahead, you get to meet them, and he was very nice. Even though he had to go drive an hour to get a part, and that was on my bill, he was just very nice about it. But you know, they can't carry everything on the truck. I would give them an A.”

Review by
05/12/2015

“They - I knew what was wrong with my hot water heater. They quoted me a price and then when they came out after it was over with, they told me it was more. I had a really negative experience with the guy that did it. And then I spent several hours trying to get the difference back and I did get the difference back but it was a lot of work. It was ridiculous. Just explaining what happened. I had to talk to several people and it just wasn't a very good experience. I'd give them a D overall.”

Review by
05/12/2015

“Dallas Plumbing are excellent. I've used them three times. The first time they came out my water heater- it's in the attic. It boils your water or whatever. That sprung a leak and they came and fixed that for me. Three years later the other one sprang a leak and they came and fixed that too. I think they were here to do different jobs in my house but they were always very polite and very good. And of course they give me my 25% because I use them regularly so that's also positive. I'll give them an A because I gave them to my neighbors too. If anyone asks I would say Dallas Plumbing.”

Review by
05/12/2015

“They were very, very thorough. They were careful, they cleaned up whatever mess they made, and they gave me a full explanation of what they were doing and how it went. It was a good experience. The drainage slowed down in the bathtub and two commodes in one of my lavatories, and they determined that I had a blockage—not in the tub, commodes, or lavatory itself, but way, way down in the line. It took them a couple of trips because they had to go through an outlet in the roof to go down through there and get it out, but they did. They did a good job, and it's working fine. I've been using them for probably ten to twelve years, and I've stayed with them because they always do a good job. They get an A+; their work was very good.”

Review by
05/12/2015

“They, let's see, they told us it was going to be a two-day job and it took a week and a half. They overcharged us by over $1000 in labor. The technician they had out, the prime technician, was incredibly rude to both myself and my wife. He was belligerent to me while I was at my office. Kept calling me demanding payment even though I had not seen a bill. When I asked to have a bill sent to me or dropped off to my house, he refused to do it. The best I got from him was, he took a picture of it with his phone and sent it to me and said that would be enough. He then called me, he was at my house banging on my door that night. I also had my - dinner with my wife. We had called the main line because he wouldn't give me his supervisor's name which I asked for. So, we called the main line. We were square with them, we explained our concerns. We explained that communication has broken down. Made a good faith payment and they said they would take care of it and they would get back to us in the next day or two. Then, so that whole experience was terrible because they did the work and they did a lot of hard work in it; the plumbing is sound now. But what he had said was, and said, they did, at the beginning of it, he did a test for the living area and a test for the sleeping area; that's the way my house is divided.”

Review by
05/12/2015

“They did a few things in the house, and I called them over to get their reading on why we had a problem with water pressure. He didn't really have anything to resolve that issue, but I think they were real good at what they did. The job they did, I was impressed with them. they've done plumbing work for me. They were recommended to me. I'd use them again. I'd say they're a B+.”

Review by
05/12/2015

“The disposal they installed leaked, so they had to come back out and fix it. It took a little while, but it came loose. They were fine—friendly, got it done in a timely fashion, made recommendations about the equipment and all that stuff. I chose them because my brother recommended them. They've only done plumbing work for me. I would give them a B. I'd probably recommend them.”

Review by
05/12/2015

“I've had them out for plumbing work. I've had good experiences with them over several different issues. They seem very competent. When I had a complicated situation, they sent out someone who was very knowledgeable—I believe it was the co-owner of the company. I found them in Best Pick Reports several years ago and started using them, and I liked them. I'd give them an A+.”

Review by
05/12/2015

“They're responsive. It was a pretty major plumbing job, and the guys that came out were diligent about figuring out the problem and fixing it correctly. I would use them again. I chose them based on their reputation and the recommendations I’d gotten. I would give them an A.”

Review by
05/12/2015

“They fixed a broken toilet. They did what I asked them to do, and they came when they said they were going to come. I would grade them an A.”

Review by
05/12/2015

“I would give Dallas Plumbing Company’s work an A.”

Review by
05/12/2015

“They're quick to respond, they're on time, and you can get service pretty quickly. They did plumbing work for me. I've used them before, and they did really well then, so I went with them again. Dallas Plumbing Company gets an A.”

Review by
05/12/2015

“They did a perfectly competent job at a reasonable price. I don't have any complaints about them. They did plumbing work for me. I used them because I'd done business with them before. I'd say they get a B+.”

Review by
05/12/2015

“I liked their rapid response to our need and they solved our issues. They've done plumbing work for me. They were recommended to us by neighbors. I would rate them a B. We would recommend them to others.”

Review by
05/12/2015

“I've used Dallas Plumbing Company for many, many years. They've done plumbing work for me. They're reliable and dependable, and they do good work. I'd give them an A+ rating.”

Review by
05/12/2015

“They did a good job. They worked on my sprinklers. They were prompt, did what they said they were going to do, and I felt like I got a good service call out of it. I would rate them an A.”

Review by
05/12/2015

“Dallas Plumbing Company is always fast and on time. I've had them out a few times for plumbing work. After the first time I used them, I liked them, so I called them back. I'd give them an A.”

Review by
05/12/2015

“The people from Dallas Plumbing Company were prompt, they did what they were supposed to do, and they took care of it. They did plumbing work for me. I chose them because I've used them before. They get an A from me.”

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