Berkeys Air Conditioning, Plumbing & Electrical
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Berkeys Air Conditioning, Plumbing & Electrical has received 4.6 out of 5 stars based on 174 customer surveys.
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3rd year as a Best Pick Call
"Honesty, integrity, and quality have been our guiding principles since 1975. As such, we hire only the best technicians and use only the most up-to-date products. You can trust every one of our team members to be forthright in his or her recommendations and to be committed to client satisfaction. We call this 'The Berkeys Way.'"

Jamie Wooldridge | President
Company Information
Services Offered
Berkeys provides residential plumbing repair, installation, and inspection of water heaters, tankless water heaters, water softeners, water filtration and treatment systems, sinks, toilets, fixtures, garbage disposals, and gas lines. The company also offers annual plumbing inspections and slab leak detection as well as drain and sewer cleaning, repair, and replacement.
Company History
Berkeys has served the Dallas/Ft. Worth metroplex for over 40 years.
Distinctions
Berkeys has received multiple Best of Readers' Choice awards from Living Magazine, has been featured on a number of Best of the Best lists in Southlake Journal, and was named one of DFW's Top 100 Places to Work in 2016 by The Dallas Morning News.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Licenses
M-38424
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/09/2017

“We've used them for electrical and we've used them for plumbing. We didn't use them for air conditioning. We had two different experiences. The very first one, the electrical was totally good, positive. I would say the second one was neutral. I guess that's because we've had good experiences and maybe not so good. It might be more specific to the type of work we had done. The most recent would be the plumbing. It was not the work, the work was good. I would say it was the price, and the fact that they want to sell you things that you don't need. I don't like that. I have no issue with the actual work. They are very competent and it's just, we thought, overpriced. I would say a B overall.”

Review by
07/31/2017

“The air conditioner is still working. They keep tabs on our A/C and they have done some plumbing work for us. Satisfied with work performed. There is usually just one person who comes out. I would grade the overall experience with an A. I would be very likely to recommend them to a friend, and we have already recommended them.”

Review by
07/31/2017

“They did a semiannual inspection of the heating and cleaned the heater. Come in the spring to check the air conditioning. Everything is fine. I would grade the overall experience with an A. I would be very likely to recommend them, and I already have recommended them.”

Review by
07/31/2017

“Their timeliness, their politeness, and all that. The A/C, it was just a basic checkup and they also did the plumbing. Everything is working up to expectations. I would grade them as an A. I would highly recommend them.”

Review by
07/31/2017

“Everything went fine. They just did an annual inspection on the A/C. They may have also done some plumbing at some point. Everything meets up to our expectations. I would grade Berkeys as an A. I would be very likely to recommend them.”

Review by
07/31/2017

“They were on time. They did a lot of work. They did some electrical. They did some A/C work. They checked my A/C system, heating system. They also did some plumbing for us. I'd give them an A grade.”

Review by
06/22/2017

“Their customer service was really good, and I never had any issues when I was talking to people about the work. It was a kitchen faucet issue. I'd give Berkeys an A.”

Review by
06/22/2017

“I was very pleased with Berkeys. They’re professional. They did electrical and plumbing. I’d give them an A+ rating. They were great, and I would recommend them.”

Review by
06/22/2017

“They did work for me, like, six months ago. I had them replace a water spigot outside. Nothing really stood out to me. I would definitely give them an A rating.”

Review by
06/22/2017

“They were very prompt and on time. They replaced the kitchen faucet. I would grade the overall experience with an A+. I would be very likely to recommend them.”

Review by
06/22/2017

“It's been a while, but they've done some work for us. I think they're fine. We didn't have any problems with them. They're a little on the expensive side. They did plumbing work. I'd probably give them a B overall.”

Review by
06/22/2017

“I reported one thing and I thought it was my air conditioner, and they sent an air conditioner guy, but it turned out to be a plumbing problem and he figured it out and fixed it anyway. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/22/2017

“They were just very prompt in the work they did. It was a couple of different things. They gave me a quote on toilets and other repair work. It was plumbing work. I would grade the overall experience with an A+. I would highly recommend them, and I've already recommended them before.”

Review by
06/22/2017

“I had a stopped up line because of the trees. It was a $10,000 bill to do all of it; I paid $200, and then when I looked at the bill, the bill didn't seem right, and I still can't understand the bill on it. So, I just resolved the deal; I didn't call them back to fix it. I would grade the overall experience with a D. The quality of the work that he showed me was OK. It didn't make sense to me because he run such a little line down through the pipe to open it up—because I've had this problem before, and I've had other people to come out, and they used a bigger snake on it. And I had somebody come out after that, and they opened up, and I haven't had a minute's problem since then. I wasn't happy with them at all. I would not recommend them.”

Review by
06/22/2017

“It's always positive. They take time if you have any comments or anything. It's fine. You can speak. You can say what you want. They did air conditioning. They just do all the electrical things. They've done excellent work, and I have no complaints. For years, they have done work on my house. I don't know how many years. It's been a long, long time, and I don't go to anybody else. Like any company, they have a couple of characters that aren't up to the other ones. Like every company, but that's expected. Nine out of ten of the people are good people. I would absolutely recommend them.”

Review by
06/22/2017

“They never disappoint. We've used them for so long, I can't tell you just one thing. They're just reliable. They're a little on the pricey side, but they do good work. I've recommended them to other people who have been just as satisfied. They've done plumbing, they haven't done any electrical. They come out and inspect our furnace and air conditioner every year because we have a service policy with them. But mostly plumbing is what we've used them for. I'd give them an A+ overall.”

Review by
06/22/2017

“They worked in my children's bathroom. The shower had a leak. I would grade the overall experience with an A. I would be very likely to recommend them.”

Review by
06/22/2017

“I’d give them an A+ overall. It was prompt, and the issue was resolved. The technicians were friendly and competent and got the job done efficiently.”

Review by
06/22/2017

“We had two different people come out, and they were both great. Very knowledgeable, very personable. They were just great. We really like Berkeys. I would give them an A++.”

Review by
06/22/2017

“They are very prompt and provide good service. They mostly did plumbing for me. I would grade the overall experience with an A. I would be very likely to recommend them.”

Review by
06/22/2017

“I like their professionalism, and they were always on time. They've done heating and air and plumbing. I'd give them an A rating.”

Review by
06/22/2017

“It was OK. I wouldn't give them a good review about it. They were doing plumbing work. I'd give them a C.”

Review by
06/22/2017

“It was fine. They were thorough with their work. They were repairing a pipe. I'd give them a B- overall.”

Review by
06/19/2017

“There was nothing in particular that I liked. I'd give them a B+ overall.”

Review by
06/19/2017

“I liked everything about them. I would grade the overall experience with an A. I would highly recommend them.”

Review by
06/19/2017

“They're reliable, they're local, and we've used them for years. They've done checking our air conditioning and they also did some plumbing for me. I'd give Berkeys an A.”

Review by
06/19/2017

“The usual. They were timely, got the job done, and it was all good. They did some electrical work and they did some water heater work. I'd give them an A and I would recommend them.”

Review by
06/19/2017

“I had called to see if I could get a copy of their estimate of putting in an A/C unit. Back in February they did work. Nothing in particular I liked about them. They replaced a hot water heater. The last time they were here, I have the service program, so they just did service work. I'd give them a B. I don't love them, I don't hate them. I've been loyal to them, but I could easily go somewhere else too. I had no complaints with their cleanliness, their punctuality, and their customer service; that's all fine.”

Review by
06/19/2017

“I think they fixed the hot water heater. It was fine. They were very nice. They showed up when they said they would. There weren't any surprises. You know, once you hire somebody and then they come to do the work, they find ten or so things that are wrong. We had no surprises, so that's always good. I'd give them an A+ overall. I didn't have a problem with them. I thought they were a little expensive for what they did. But, you know, the work was fine, I just thought it was a little on the expensive side.”

Review by
06/19/2017

“I use them all the time. I like the fact that they quote you a price and then they stick to that price, or really close to it, and if there's going to be any overages, they let you know. They try to save you money when they come out, you know; they're just real good people to deal with. They've done both plumbing and electrical work for me. I'd give them an A+ overall.”

Review by
06/19/2017

“They would've come out for an A/C check. I've been a client for many years, so there's familiarity there. They have me on their current customer program, so it's just a good relationship. They did do some plumbing work for me in another house. I would say a B overall. The one challenge that I have with them is they always seem to come out and go through the house and find something that needs to be replaced, and it doesn't seem to me that they really give a good explanation and demonstrate that something really does need to be replaced. They just simply say, ‘Oh, we found this and we recommend that you replace it.’ And they don't do a good job of saying ‘Hey, we've noticed this. We've noticed this the last couple of times, and it seems to be going bad. Don't think we need to do anything about it now but probably we need to look at it at some point in time in the future,’ and document that as it goes along. Because these A/C units, these heating units, they don't just fail overnight. I mean, yes, they do fail overnight, I get that. But they show and demonstrate over time that there's wear and tear and that kind of a thing, and they don't seem to document the wear and tear and say ‘You know, I'm looking at it and it looks like this and this. This particular part is five years old, six years old, seven years old, typically only lasts for four or five years, you could see it go out.’ It doesn't seem to be that kind of relationship. Seems to be more of a need to generate more revenue this month so let me use this guy, see if I can get something repaired.”

Review by
06/19/2017

“As far as the technician, really good and all that. Despite all that, as far as the pricing, way out-of-bounds. I've already checked with other plumbers and when I told them what I got charged, they were just stunned and said, ‘Why did you do that?’ I had ball valve joints replaced on a hot water heater and got charged almost $400. And they just said that was way out of line. It should have been probably less than $200 to do something like that. No, they didn't do anything other than change a hose and the ball valve joints because we had the old valves. They were probably really, really old and just frozen up, which I understand, but for how little time it took him to put them in, and we were in the situation where our hot water heater had gone out. And after having that cost for that, I just chose not to do anything else. He was quoting me prices though over $1,000, $1,300, $1,400 just to do everything. That was just way out-of-bounds for the pricing. They may be a good company, but in that particular thing, it was a little too much. I would grade the overall experience with a C. I would probably not recommend them due to the pricing.”

Review by
06/19/2017

“We've used Berkeys for a couple of things over the years. They've been very good. They did a good job each time. They were very thorough and explained what they were doing and why they were doing it each time. We've had them do some air conditioning over the past few years. They get an A. I would highly recommend them.”

Review by
06/19/2017

“I liked that they promptly responded. They replaced two toilets and they replaced the shower ensemble. I'd give them a B overall. They showed up when they were supposed to, but they stayed a lot longer than I was told, so my water was turned off for eight hours instead of two. They didn't leave a mess behind.”

Review by
06/19/2017

“We've used Berkeys for years, and we're very pleased with them. They do our air conditioning. They've done some electrical work for us. They do our heat. They've done some stuff with our plumbing. We've used them in all categories. I'd say A+. They're not pushy and they're very nice, and we're just very pleased. We've used them for many successes.”

Review by
06/19/2017

“They did their annual spring follow-up for A/C. They possibly did plumbing when I first moved into this house and plumbing in my last house, but that would have been nine or ten years ago. Every interaction has been A+.”

Review by
06/19/2017

“Well, they've consistently done a good job for me. That's why I've called them back. I've had them do some plumbing. I had a water line break that was in my foundation, so they had to dig under the house and repair it. I'd give them an A overall.”

Review by
06/19/2017

“I don't have anything to report at this time. They worked on the water heater. I would grade the overall experience with an A. I would highly recommend them.”

Review by
06/19/2017

“They were kind of bad. Not too professional; they wanted to do it kind of stop-and-go, but I stayed on top of it. They did a leak for me. I'd give them a C overall, mediocre. They were not that clean.”

Review by
06/19/2017

“Everything worked out great. No problems. We've had a couple of things serviced. Minor pipe work. It was a good experience, so I'd give it an A. It was good quality work. They were very good.”

Review by
08/19/2016

“I can't say enough good things about my experience with Berkeys. When my guest bedroom flooded, I needed immediate help and Berkeys sent it with their technician, George. He worked until ll:00pm to find the problem and call in a restoration company to restore my bedroom. My bedroom looks great. Berkeys also helped clean out the condensation drain on my A/C which works fine now. Thank you, Berkeys.”

Review by
08/18/2016

“The guy who came to do the work, he was a very good problem solver. He really tried to solve the problem without costing me what it ultimately cost me. I give him credit for giving it a try. It just couldn't be fixed the way we wanted it, so he had to do some additional work. He did good work. It was plumbing work. He definitely deserves an A. He was really good. He was on time, and he called me back and told me when the parts would be in. All the work they did was very good.”

Review by
08/18/2016

“It wasn't really a positive experience. It was extremely expensive, even though it was on the weekend, for the work that was done. I would not call them again. It was more than twice what I would have anticipated for somebody being there for about ten minutes. They fixed a cracked pipe. I'd give them a C. He did a good job, it's just that it was super-duper expensive. If I left the price out, I'd probably give them a B. I think they were pretty timely. I have no expertise, so I don't know.”

Review by
08/18/2016

“I would say that they’ve done good work so far, but I wouldn't say I had a positive experience. There was a bit of an ordeal. It was largely negative and could have so been avoided by better handling of the situation. They need better communication, and definitely a different system. When you call and explain how that whole membership thing work—it was just kind of a major headache that could have been avoided. The person who scheduled the appointment—they don't even leave it up to the plumber—they fully explain the whole system and how it works and all that, especially when you see the extra charge on your bill. They never explained it, but I realized later and had to backtrack, and it was just a real mess. However, I think they did good work. But my experience was very bad. I would say the work was a B, and I would say it was a D- on the service.”

Review by
08/18/2016

“I had no problems with them. The first time I used them, they came out to do an A/C check. The second time I used them, I had my kitchen faucet repaired and a little bit of plumbing work done, and I had a good experience with both. I'd give them an A.”

Review by
08/18/2016

“It was wonderful. The guys, they just went above and beyond. They had to fix the hot water line leak, and they made holes and stuff, but they cleaned up really well, and they did sweeping and things that I wouldn't normally expect. They just did a really good job. I would give them an A+. ”

Review by
08/18/2016

“They were prompt, they did what they said that they were there to do, and everything's been taken care of. It was plumbing work. I'd give them an A.”

Review by
08/18/2016

“Berkeys is just really nice to work with. We had plumbing work done. There was a clog. I'd give them the highest grade.  ”

Review by
08/17/2016

“They did plumbing work. I grade them an A+.”

Review by
08/17/2016

“It was an A. It was plumbing work.”

Review by
08/17/2016

“I would give them a B.”

Review by
08/17/2016

“They did an analysis of my plumbing, electrical, and air conditioning. I grade them an A+.”

Review by
08/17/2016

“I've had Berkeys out to my house about three times in the last couple of months. The work they did for me last month was good. I grade them an A+. I've already recommended them.  ”

Review by
08/17/2016

“We have dealt with Berkeys quite a bit. Berkey's is great. We had a toilet fixed. Everything was fine, and they're always very professional. I have no complaints overall. We always recommend them. Whenever somebody asks us, we always recommend Berkeys.  ”

Review by
08/17/2016

“They did a great job. I give them an A+; they did an excellent job. They did a great job explaining everything. I'd be extremely likely to recommend them.  ”

Review by
08/17/2016

“My experience wasn't positive the first time they came out. The guy told me that I'd have to pay extra for all types of parts, and that I just needed to call him. When I called back to the office the next day, they were like, ‘No ma'am, I'm sorry. You didn't have to pay for all of that. Thank you for telling us that he was trying to make you pay extra for things that it was already covered under.’ The manager came out and fixed it. I’d give them a B. Once it was completed, it was fine. It was left broken for a while. The manager was great; it was just the other worker that I had a problem with. Their cleanliness was fine, and their expertise was good. But the way that guy went about it, I probably wouldn't recommend them.”

Review by
04/18/2016

“They did a good job. They did a lot of fixing all of our toilets and sinks and stuff that's like 20 years old that you never want to do yourself. They also ran a gas line for my grill outside. They seemed to be pretty thorough. They come out, they do the work, and they make sure everything's done the way it's supposed to be. I would give them an A.”

Review by
01/06/2016

“they're real honest, their workmanship is perfect. Everything from a small leak in the faucet to rerouting basically all of our plumbing. Since we chose them we kept going back to them because of their honesty and their willingness to work with us. I would grade them an A.”

Review by
01/06/2016

“they were punctual and did a good job, real good service. We had used them before so we had good experience with them. We had some blockage in the piping between our septic tanks in our house and they solved that, and then put in something to avoid that in the future. I would grade them an A, no complaints.”

Review by
01/06/2016

“I think I called Berkeys once for plumbing. It's been quite a while. It hasn't been recent. They gave me the information I needed on what was going on. They checked my sewer line, and everything was all right. I chose them because they were referred to me by someone from whom I had gotten an estimate on foundation work. I'd rate them A.”

Review by
01/06/2016

“they were kind of expensive but did a good job. They came pretty quickly and it was easy to set up a time for them to come out. I bought a membership with them that covered a lot of things. I have plumbing, electrical and ac. They came out to do some plumbing work for me and they are scheduled to come out to do an ac tune up for me. I would say no complaints, an A.”

Review by
01/06/2016

“they always notify you when they are on their way. I feel like they are pretty thorough and always explain what they are doing and answer any questions I might have. Most recently, they just did a tune up, we've had them install air conditioning units. And they have done some major mud plumbing repairs. I don't have any complaints so I would grade them an A.”

Review by
01/06/2016

“We hate Berkey's and I'd never use them again. When the guy came out, he really overcharged me because I called, I had him do the work and then the next day I had the plumber come in and do the same work he did on my second bathroom and it was like $2-300 much cheaper. So, no, I would never use them again. And I'd wish they'd take me off the email and the mailing list. They come in and glue the pipe back together, put a rubber hose on it and charge $500 for that. I'd give them a D overall. I don't want to use them again, never again.”

Review by
01/06/2016

“they were quick to respond on matters that needed attention. And very good on their response time to take care of issues. This was an inspection of the heating and air system. they did some work on the hot water heater as well. I chose them based on recommendation and quick response on the call. I would grade them A, no complaints.”

Review by
01/06/2016

“The workers were very polite and efficient. They brought my water heater up to code and replugged two sinks. And they shut off gas outlets, capped some gas outlets and replaced some gas valves. I would grade them an A.”

Review by
01/06/2016

“Everything stands out and they did a good job. So I appreciated it. They were one of the first ones I found, they repaired a lines that's used to snake my water system in my house. I would grade them an A.”

Review by
01/06/2016

“You don't want to talk to me about that. I wasn't really happy with them. Okay so 1-10, 10 being the best, I'd give them a 1. They never actually finished the job. You know, they cut my, they cut the water line but they fixed that; so that was good. They cut an old telephone line, but that was good; it was an old telephone line. And they cut our Verizon line so they had to come out and fix that. You know, and they never finished filling it in because they said that's normal settling. And I knew they weren't going to replace the grass but they tore up the grass in the neighbor's yard and didn't fix that and the neighbor said 'oh that's okay.' So yeah, that was my experience. I'd give them a D overall.”

Review by
01/06/2016

“They fixed the pipes, they did it fast I hope it sticks. The thing I like is that they did it fast, they fixed it. They gave me a quote real fast and did it the same day. Someone recommended them, I have another plumber and he couldn't do the job and threw their name out there and I called them. I told them that I wanted before and after pictures and they never gave me those pictures. They told me they were going to and it's on the invoice liked they did but they never did. I had to take the pictures myself. They promised me before and after pictures, but I never got those pictures. I would grade them an B. They knew about it and promised it to me but it never happened.”

Review by
01/06/2016

“almost they still have some work to do, they got the pipes in. They were pretty quick and got it done in two days and they had a fair price. They put in a new sewer line and shut down my septic line. I got quotes from four other companies, and they had done some work in my neighborhood already and I saw their truck and said if they got a good price I could pick them. I would grade them a B, when they got done with the job they were supposed to restore things back to the way they were before and I sent a text to the manager asking if they were going to fix it or what and I haven't heard back yet.”

Review by
01/06/2016

“It started out negative and it ended neutral. Well they said that the plumbing problem would be approximately $2-3,000 in repair. And then when we said we were going to get a second opinion, then it dropped down to $1,200. And then we said we still weren't interested and I think they dropped the price down to $700. And then when it was all said and done, the job actually cost about $300 and they originally said - and my husband called the manager and said, 'you know what, talk about a rip off.' And so they refunded some of our, you know, most of our money. So it ended up costing $300 when, they just before they needed to revamp the whole plumbing and all the pipes and everything for about $3,000. Actually, I take that back. The very very first quote was $8,000. Then it went down to $3,000, $1,200 and then, I think it ended up to be $3-400. And so my husband just basically let them know that was pretty crappy and that he was going to make sure that he told everybody he knew that they were just selling a bunch of people this, a bunch of malarkey. So they apologized and gave us most of our money back. So anyway, so that's what I mean by starting out negative and it ended up natural because they fessed up and gave us most of our money back. I'd never use them again. I don't know about the quality of their work. It ended up to be just a small job. I'd give them a D overall. I just didn't need the big $1000 system that the guy tried to sell us on.”

Review by
01/06/2016

“Everything went good. They are just real professional about their job and told me what could be wrong with my house. It was more like, they checked to see if I had a plumbing leak under my foundation. They did a test on it. they did drain work, they checked to see if I had a leak under my house and I did. I chose them because they were a little cheaper and I got a good price for the work they did on my house. I would grade them an A.”

Review by
01/06/2016

“They are great, they came after midnight and all of our toilets were backing up. We had a major problem out front they were able to come in and clear it out. And they came back and fixed the broken pipe, tree roots had grown into it. They had 24 hour emergency service, that's why we chose them. It was at 10 o'clock at night and most companies can't do that. I would grade them an A.”

Review by
01/06/2016

“I've already rated them. I love them they are amazing, their are quick and amazing, they are kid friendly. They did plumbing for me. I would grade them an A, no complaints.”

Review by
01/06/2016

“They show up and they’re on time. I chose them because they are reliable. They did interior plumbing work for me, and I would grade them an A.”

Review by
01/06/2016

“They are quick and fast. I chose them because of word of mouth. They've done air conditioning and plumbing. I would grade them an A.”

Review by
09/03/2015

“I liked the customer service. They've worked on both air conditioning and water heater, water heater most recently.”

Review by
09/03/2015

“Their people are very personable and professional. They do plumbing and they've been here for heating/electrical.”

Review by
09/03/2015

“They were just very responsive, it was a hot water heater they installed for me and they were just very responsive in getting everything done quickly. That was the only time I've used them. Their customer service was good, like I said they were very responsive to getting the job done for me. I'd say probably a B+, there was something that they had to come back for. Again they were very responsive on that but they did have to come back and tweak something.”

Review by
09/03/2015

“They were very responsive to everything, did everything in a quick manner. They came out promptly, they gave us a quick quote, then as soon as they could get the materials they did the work and it all came out just fine. They put in a hot water circulation system. I think we had used them once before and were pleased with them and so we called them back out for this and so I think that was maybe the second thing they had done for us. I think an A+.”

Review by
09/03/2015

“I liked the service. They did work on the hot water heaters, both of them. It was an isolated incident but if we have an issue we'll call them back for sure. We've decided we'll use them a lot. B+, they had to come back to fix one of the problems again but they did fix it. They didn't fix it the first time but they did follow up on their promise and came back and repaired something. They're not sure if the technician made a mistake but they did follow up, come back with no questions asked, and fixed it.”

Review by
09/03/2015

“Really I have no complaints, good customer service, the sales guy was really nice and helpful. The service was extremely fast, they installed a hot water heater the same day that I called them so that surprised me and all of their staff were professional. They were all well dressed, well groomed, they all did a good job. I've really got no complaints about it, it was a really good experience, the first time I've used them. So it was a good experience. They put in a new tankless hot water heater. It didn't go perfect so I'll give them a B+.”

Review by
09/03/2015

“I liked the fact that they showed up at the wee hours of the morning. They were the only, truly 24 hour emergency response and that's kind of saying something because I had a major deal. They had to find a sewer stoppage and dig up the front yard to find the leak and they showed me the camera, showed me where it was and they did it at the time that I called. I will say they’re pricey, but they did do what they said they would do and they showed up under those circumstances, I think that was the biggest deal. They're not cheap, they're not even in the middle, they're high but I didn't mind. They did the work correctly and it's very good work, I cannot say anything bad other than the fact that I wish I hadn't spent as much money. They did do what they said they would do. I have to give them an A+.”

Review by
09/03/2015

“It was positive but the reason that we had them called out kind of started occurring again so I don't know that it actually got fixed. We had a faucet that when you turned it all the way on it cut off and you had to turn it back to make it go back on and it worked for probably a month and now it's kind of gone back to what it was so it may just be a faulty faucet, it may not be them. I think when we were selling our house we needed - we had home warranty do something and they sent them. When we moved to the new house we had gotten some sort of maintenance plan with them, with the original stuff we had done so I just called them back out. I'd say a B+.”

Review by
09/03/2015

“They made me so mad, I can't even say it. I wouldn't let them work on my house if they came out there and done it free. They overcharge. They overcharge. They way overcharge and I tried to tell them they overcharged me. I had the same work done by another company and it was about $15,000 less. So that's what I think about Berkey's. They were doing air conditioning work. Air conditioning and plumbing. I wouldn't let Berkey's close to my house. I mean they're the most ridiculous people I've ever seen on their pricing. I wouldn't send them to my worst enemy. I'd say a D- overall. I mean, they put in two hot water heaters for me and charged me $20,000.”

Review by
09/03/2015

“Waiting for a part, they didn't have it. Never got back to me. I had to follow up myself on multiple occasions. When they did come out, he was, I had to actually initiate them coming out. When I finally got the part in, came out, did it. They were there like 15 minutes and I was a little bit skeptical of what they did but it was never reviewed with me. They were working on a water heater. It was the first time I used them. I used them actually on two separate occasions. I was selling a house so they came out and did the, had multiple trips, one for the water heater, one for the air conditioning. I would say a D- overall.”

Review by
09/03/2015

“I had new plumbing parts that were supposed to be put in for a sink and the person that was there was a great person but they cracked a mirror that was probably 80in wide x 50 in tall, I mean a huge mirror. I had contacted Berkeys to see if they could get it replaced and they said oh yea we'll do it. I was trying to sell my home at the time, they never got back to me, they never replaced the mirror all I got was a sorry. They were installing bathroom faucets, like handles and all the new bronze faucets. Their trucks around town, I just remember seeing them. I would do a B- because the employee that came out to do the work was great, but the scenario just made it not great and he did good work besides busting the mirror.”

Review by
09/03/2015

“They showed up on time and did everything I wanted. They did plumbing, air conditioning, I think I've even had them do some electrical. I would say an A.”

Review by
09/03/2015

“They're very good. They are prompt, they work efficiently and they do a good service. They changed my water heaters. I see them around here in the neighborhood. I think I'll rate them an A.”

Review by
09/03/2015

“It was done fast and it was done efficiently. They were doing plumbing, we had a problem in the plumbing system and that's what they did. So far we've only had the one time incident.”

Review by
09/03/2015

“We've had the same technician out a few times and he's always been real friendly, straight forward, and good pricing. They were doing plumbing work for us. I know we've had them out several times but the last two have been plumbing related. We were referred to them by a family member. I would say A.”

Review by
09/03/2015

“They came over during Christmas break during the weekend and they actually made sure - because our water heater broke - they made sure I had a new one like less than 24 hours after so I can't say anything negative about them. It was the first time I used them, somebody mentioned it to me.”

Review by
09/03/2015

“My water heater got busted and I needed some immediate help and of all the different plumbers I called they're the ones that responded the quickest. They gave me the soonest appointment, I called like three of them and went with whoever got there first.”

Review by
07/16/2015

“We're on contract with them. They come out the same day and fix the problems, so everything is working good. We've been using them for over a year. We've used them in the past. They replaced a hot water heater and a compressor outside.”

Review by
07/16/2015

“I won't use them again. It was an emergency situation at 10 o'clock at night and when the gentleman got here, it was nothing but high pressure sales for other services other than what I called for. I'm not going to go through that again. The pipes at my house backed up due to the main drain out in the front yard that got blocked and I needed someone to snake it out. They actually did the work after 30 minutes of high-pressure sales and I was at the point of telling them just to go home and I'll deal with the water in my house because I won't deal with the high pressure sales. The quality of the work was average at best. On work and work alone, I would give them a B.”

Review by
07/16/2015

“The customer service is great. Their pricing is horrific. I had some lighting replacement and basically that was it. If you want to say that their salesmen were very smooth and courteous, that was about it. They were very deceptive about the pricing and didn't tell me until I got there what the pricing would be so they were already in my house. They gave me the quote two minutes before I had to have the work done. Also, I called later on and asked them how much their Freon would be and I had to wring it out of them and get the main manager to tell me finally what their price was for Freon. I'm not dealing with them anymore. I also had some plumbing work done and they only sent out one man and the plumbing required them to get on the roof so they were unable to meet the need in the plumbing area. I had to call in somebody else and the price was about half. I would give them a 2 on a scale of 1-10.”

Review by
07/16/2015

“They were prompt. They came out. They replaced my water heater just fine. My water heater was under warranty and it still cost me $1,000 to have all the work done. I think either my father-in-law had used them before or some of my neighbors had used them. The workers were good. The quality of the work was good. It's just that for three or four hours of work and I'm paying a thousand dollars, I thought that was a little expensive. I would definitely give them an A to an A+.”

Review by
07/16/2015

“I liked the promptness, professionalism, the price, everything was a good experience. They did some plumbing. He came right out. My husband actually dealt with him but he did a good job. It was outside. It was a stoppage. Something about the outside plumbing was overflowing so he came right out and did a good job and the price that was quoted was good. I would give them an A+.”

Review by
07/16/2015

“They did some work for my dad's company. They fixed a water heater. They get an A grade from me.”

Review by
07/14/2015

“I liked the timeliness and the quickness of the job. They did plumbing in the sink in the guest bathroom. I would give them an A.”

Review by
07/14/2015

“They were very thorough about everything. They were timely, they explained everything that was going on, and we were completely satisfied. They put in a new water heater. The company is an A+.”

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