Baker Brothers Plumbing & Air
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing & Air has received 4.6 out of 5 stars based on 227 customer surveys.
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8th year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing & Air offers residential and commercial plumbing repair and service, water heater replacement, sewer and drain cleaning, and slab leak location and repair. The company also offers heating and air conditioning services.
Company History
The company was founded in 1945 by Robert Tiner. Jim Dale, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Distinctions
Baker Brothers Plumbing & Air has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers Plumbing & Air offers flat-rate pricing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2615 Big Town Boulevard
Mesquite, TX 75150
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
M-30505

Compiled Score:

Baker Brothers Plumbing & Air has received 4.6 out of 5 stars based on 227 customer surveys.
5
181
4
27
3
7
2
8
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/25/2019

“Completing the project.”

Review by
11/25/2019

“They were confident and yet considerate. They expeditiously got my work done.”

Review by
11/25/2019

“They exceeded my expectations with their professionalism.”

Review by
10/22/2019

“I would like to recognize Aaron and Tony for their exceptional service. I refer to them as wizards because they were able to come in, prep the area, jackhammer through my foundation, crawl underneath, and fix the drain by installing a drain with a P-trap to my plumbing. They did a wonderful job of resealing the foundation with Quikrete. Their clean up was very good in making sure that with the amount of mess that they were going to make, they cleaned it all up. They were very friendly.”

Review by
10/08/2019

“There is no one in particular that I would like to recognize. I have worked with a lot of different people and it has always been a great experience.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“They were most efficient.”

Review by
09/30/2019

“No, because the lady I spoke with, she was very understanding and it took a couple of days to resolve. She called me back and she told me specifically what had she was doing and had to escalate over to the head of the group to discuss the problem. She went above and beyond the call of duty. Everything was down stream from that. The service people on-site and everything else was a total disaster.”

Review by
09/28/2019

“The technicians were very prompt and they do a great job.”

Review by
09/28/2019

No review comments provided

Review by
09/25/2019

“They exceeded my expectations in all areas.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“I liked the professionalism and price.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/19/2019

“They were all very personable, efficient, and explained everything they were doing. The HVAC guy, in particular, went above and beyond! He took the time to crawl in my attic space and worked hard to get the job done right by doing little extra things like that.”

Review by
09/19/2019

“Baker Brothers is a great and reputable company.”

Review by
09/19/2019

“They met my expectations; they repaired everything in good working condition.”

Review by
09/18/2019

“I was well pleased with their service.”

Review by
09/18/2019

“The electrician was very thorough and did some follow up.”

Review by
09/18/2019

“The HVAC man met my expectations, he stayed late until he got things working. The plumber was just trying to sell me a bunch of stuff.”

Review by
09/18/2019

“Baker Brothers Plumbing met my expectations by always being on time, professional and courteous.”

Review by
09/18/2019

“I felt they were courteous when they were here. I don't blame them for what happened. The workers were just doing what they were told to do.”

Review by
09/16/2019

“They were very professional and prompt.”

Review by
08/28/2019

“Troy with Baker Brothers Plumbing was amazing, friendly, professional, answered all my questions, and was extremely thorough.”

Review by
08/15/2019

“The technician sold me on a monthly plan that I really like.”

Review by
08/15/2019

“Everything was great. They told me what they were going to do and they did a great job.”

Review by
08/15/2019

No review comments provided

Review by
08/13/2019

“Cody H. Did an exceptional job installing my water heater. Kept me informed throughout the process.”

Review by
08/02/2019

“They were on time and very efficient. I didn't have any problems with them. They were in uniforms and had a positive attitude.”

Review by
08/02/2019

“The initial assessment should have been more detailed with a camera used. I was told by a friend that was what the company used but that did not happen.”

Review by
08/01/2019

“The technician was great and explained everything in great detail.”

Review by
08/01/2019

“Baker Brothers was a great team to work with and they know what they're doing. They get the job done and they did a great job doing it. They send out a bunch of guys to complete the work and they all do the work great.”

Review by
08/01/2019

“Everyone was great.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“The prompt way that they handled it exceeded my expectations. They were in one morning and out that same afternoon. I was amazed; they cleaned up, and they did a great job! I have no complaints. If I ever have a plumbing problem again, I will call them!”

Review by
08/01/2019

“Everyone was very professional, knowledgeable and there to help me in any way.”

Review by
08/01/2019

“I would like to recognize both of the plumbers that we have had out for their exceptional service. I don't recall their names, but they both did a fine job.”

Review by
08/01/2019

“I would like to recognize all of the people involved in the replacement of my heating and air for their exceptional service.”

Review by
08/01/2019

“They did what they said they would do and they did a great job.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“They have always been on time and explained everything, that needed to be done.”

Review by
08/01/2019

“I would like to recognize the salesman for his exceptional service.”

Review by
08/01/2019

“I would like to recognize everyone for their exceptional service; they have all been great!”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“I would like to recognize the technician.”

Review by
08/01/2019

No review comments provided

Review by
08/23/2018

“I was happy with the whole project. They exceeded my expectations with the air conditioner? and met my expectations with the plumbing. We had two different projects.”

Review by
08/23/2018

“They exceeded my expectations with their professionalism, consultation, honesty, and integrity.”

Review by
08/23/2018

“Baker Brothers Plumbing exceeded my expectations on how quickly they were able to get the job done. We were on a tight time schedule because my wife was pregnant. We were expecting delivery at any moment, and we only had about two days to get the job done. They were able to do it.”

Review by
08/23/2018

“I would like to recognize Chris my sales person because he was very professional and knowledge. He went out of his way to make sure we were satisfied.”

Review by
08/23/2018

“I was the most satisfied with the plumbing. They unclogged the main drain line from the house.”

Review by
08/23/2018

“He met all of our expectations. He did everything we wanted him to do in a professional manner?.”

Review by
08/23/2018

“The technicians were exceptional.”

Review by
08/23/2018

“I am satisfied? overall.”

Review by
08/23/2018

“They communicated well and made sure everything was done well. They kept me informed throughout? the process.”

Review by
08/22/2018

“I was satisfied with their timeliness and the dispatches are timely.”

Review by
08/22/2018

No review comments provided

Review by
08/22/2018

“I was most satisfied with the speed in which they came out.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“Extremely professional plumbers know what needs to be done and gets it done right and fast.”

Review by
08/20/2018

No review comments provided

Review by
08/20/2018

No review comments provided

Review by
08/20/2018

“We've had several major plumbing projects this year - a drain/sewer pipe repair, a leak detection, new outside faucets install, new outside shutoff valve replaced, a water heater replacement and a complete shower re-do where they un-installed the plumbing, drilled into slab and replaced pea drain, then re-installed the shower plumbing with 4 water features. All done very well.”

Review by
08/20/2018

“I apologize, but I did not write down anyone's names, but everyone was professional and courteous.”

Review by
08/20/2018

No review comments provided

Review by
08/20/2018

“Not sure he washed his hands before shaking our hand,. I offered the sink, and he said no it is ok.”

Review by
06/19/2017

“I'd give them a B. They did a tub faucet replacement and fixed a leaky outdoor faucet.”

Review by
06/15/2017

“They did the job OK. They repaired the water meter in front of my house. I'd give them an A rating.”

Review by
06/15/2017

“They've replaced two of our toilets, and it's been very good.”

Review by
06/15/2017

“They did outside plumbing work. I would say they get an A.”

Review by
06/15/2017

“They came and put a new toilet in for me. That was a positive experience. This was not the first time I had used them. They're excellent, so they get an A.”

Review by
06/15/2017

“It was a very good experience. I liked everything. They did a professional job, on time. They did several different plumbing repairs. They earned an A+.”

Review by
06/15/2017

“I loved the technician. He was courteous. He was timely and he did a great job. He actually repaired a seal. I'd give them an A+.”

Review by
06/15/2017

“They were timely and did a good job. We had a toilet that was running. He plumbed and repaired it. They get an A.”

Review by
06/15/2017

“The technician that was here, I think his name was Pedro, was the same guy from a previous much smaller job, and he was excellent. He was thorough. You really felt like he wasn't trying to charge you five hundred bucks, knowing that you don't know anything about air conditioning. He was very helpful if there was anything else in the house that might need anything. Totally recommend him. The first time, we had an overflow valve issue in my daughter's shower that was having water coming through the ceiling to the ground floor, so it was a pretty big deal. Then he put in a permanent drain for our ice maker, so he had to go under the house and do all this stuff. It wasn't as easy as just poking a hose through an opening on the side of the house. He was really good. He told us we could either go this way or this way, and this is what you need to do, what do you want to do, and this is how long it will take. It was nice to have someone come in and feel like you weren't being taken for a ride. I'd give them an A+ for sure. You can drive to the grocery store and see ten different plumbing agency services, and I would only call on these guys because of him.”

Review by
06/15/2017

“They did a good job. They were on time. They tried to minimize the cost, gave me options, went ahead and fixed it, and everything came out OK. They fixed a pipe leak coming from where the hot water heater was. It was going under the floor, and we thought at first it was a foundation leak but it wasn't. They had to replace some piping and reroute it. Three holes in the wall had to be cut and new piping fixed. That took them about five hours. The work was good, but they were very expensive. They get an A-. Could have been better if it wasn't as expensive.”

Review by
06/15/2017

“I liked the courtesy of the person they had sent out. I don't remember his name, but he was very courteous and he did a great job, as far as I'm concerned. He wound up putting a faucet in my kitchen as well as removing a water faucet that was obsolete in my house. I'd give them an A. He was excellent. I've dealt with great customer service, and the work was great as well. Punctuality was good. They did clean up after the job was all done. I was very satisfied.”

Review by
06/15/2017

“Both the technicians were great. They knew what they were doing. They were personable. They were great. My only complaint was, and I called too, they had to cut through the sheet rock to get behind the shower, and that was $350 to cut a hole. I thought that was outrageous. With the 25 years we've used the company at least twice a week, I thought that was outrageous. I filed a complaint, but I never got a call back. They replaced the shower set. They're A+.”

Review by
06/15/2017

“That was a month and a half ago, two months, something like that. It was absolutely positive. The only problem I had was that it cost too much. They put in two outside spigots for me. They redid the old ones where the hose is going. I'd give them an A. The only problem I had what I thought it was a little high. Customer service was fantastic. The quality of the work was great.”

Review by
06/15/2017

“They came out on Sunday. They did the work they said they were going to do, and they did it for what they quoted. They replaced a hot water heater. I'd give them an A+. They're a little pricey, but I knew that going in. I don't know if I would recommend them or not. If somebody needed weekend work done and was willing to pay it, then I would recommend them.”

Review by
06/15/2017

“He was polite and well-mannered. He just came in and took care of his business and left, and it all worked out fine. He fixed my faucet in the shower. There was something wrong where it wouldn't get any pressure when you turned it to the hot side. He went in there and changed something out and fixed it. I'd grade them as an A+.”

Review by
06/15/2017

“They were on time, they were very tidy, and they were efficient. They replaced our whole HVAC system. They had to replace a couple items on our water heater. They replaced a drip pan underneath our water heater, and then there were a few items they had to replace on our water heater to bring it up to code. They get an A.”

Review by
06/15/2017

“The experience was very much positive. It's been a very long time since they were here, but they showed up on time and they were very helpful in their advice. They gave me some estimates and they fixed what they had to fix for me. I do remember they were fantastic. I'd rate them as an A+.”

Review by
06/15/2017

“They were here and they fixed it the second time. Unfortunately, I got charged for the first visit because they didn't troubleshoot it. They did what they thought was right, but it turned out it wasn't the problem. I had a toilet that was leaking up in a second floor. I'll give them an A.”

Review by
06/15/2017

“I liked the work they did. The men that were out here were very professional, courteous, and pleasant. They did two things. They did some work type work in the walls and then refit a toilet. I'd give them an excellent grade, an A. They wore booties all the time. I would recommend them.”

Review by
06/15/2017

“It was very positive. They're wonderful. Great customer service, resolving the problem, good cost effective pricing. They've done several things, but I don't think it's relevant exactly what they did, but it was plumbing. I'd give them an A+.”

Review by
06/15/2017

“They knew what they were doing. They did not create any damage. They cleaned up everything. No issues. They did a hot water heater for us. The only reason they don't get an A+ is the price. They were expensive. I'd give them an A-.”

Review by
06/15/2017

“They got it done in a timely manner. They worked. They were prompt. They took care of the matter quickly. Got what I needed done correctly. They replaced two water heaters. I'd give them an A grade.”

Review by
06/15/2017

“That was a couple of months ago. It was absolutely positive. The service was quick. They finished the job quick. He knew what he was doing. They moved a water spigot for me. I'd give them an A.”

Review by
06/15/2017

“I had a very positive experience. They were timely, had good customer service, and I felt like they were honest. They replaced two outdoor water spigots. I'd give them an A+ rating.”

Review by
06/15/2017

“They were fast, efficient. They were fine. I had some stuff done with my tankless water heater. This is the first time I've used them. I'd give them an A rating.”

Review by
06/15/2017

“I liked a lot of things, the way they did business and everything. There was a water leak in the house, and I've been going through everything. I'd give them a B. I was pretty much satisfied. If I don't have to call them back, the quality of work was good. I would recommend them.”

Review by
06/15/2017

“I had a toilet that was leaking, and they were supposed to fix that for me. The technician that came out to handle the issue told me, 'Oh, this is what needs to be done to get it fixed.' I was like, 'OK, that's fine. Go ahead.' So he did that and then he leaves, but then the toilet was just flooding constantly and he knew that before he left but didn't say anything like, 'Hey, there's more work that needs to be done.’ In my opinion, it was an incomplete job, and he failed to notify me like, 'Hey, I didn't fully fix everything that's wrong here.' I don't know if that was just because he was concerned that if he said, 'Hey, there's more that needs to be done and it's going to cost more,' that that would have upset someone or what the deal was, but ultimately I contacted them and told them what happened, and they handled working that out in an agreeable manner. Ultimately, I ended up fixing the remainder of the toilet. I would give them a B-. They were able to get out to handle the issues quickly, which was nice. As far as cleanliness is concerned, I felt like the person that came out was clean and well-kept. I would tell people that I think they're a good company. I just happened to have not the best experience.”

Review by
06/15/2017

“They were prompt, seemed knowledgeable. It was plumbing work. They get a B+.”

Review by
06/15/2017

“They installed a new toilet for me. I'd give them a B.”

Review by
06/20/2016

“The service is great but it seems overpriced.”

Review by
06/20/2016

No review comments provided

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