Baker Brothers Plumbing, Air & Electrical
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.6 out of 5 stars based on 161 customer surveys conducted through GuildQuality.
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10th year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing, Air & Electrical offers residential and commercial plumbing repair and service, water heater replacement, sewer and drain cleaning, and slab leak location and repair. The company also offers heating and air conditioning services.
Company History
The company was founded in 1945 by Robert Tiner. Jim Dale, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Distinctions
Baker Brothers Plumbing, Air & Electrical has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers Plumbing, Air & Electrical offers flat-rate pricing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2615 Big Town Boulevard
Mesquite, TX 75150
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
M-30505

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.6 out of 5 stars based on 161 customer surveys conducted through GuildQuality.
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130
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/26/2021

“When we called, we needed someone to come out. They were really responsive, and got here when they could. It was an emergency situation. I would absolutely recommend them.”

Review by
07/24/2021

“Their service is typically top notch, but you will get an occasional plumber that might not be (very, very occasionally).”

Review by
07/24/2021

“Jose Nunez did a great job.”

Review by
07/24/2021

“They were prompt and professional. They did what they said they were going to do, and they did it in the time they said they would do it. They were phenomenal, nice, and friendly! I couldn't have asked for nicer people to work on my house!”

Review by
07/24/2021

“They met or exceeded expectations in the customer service. In the whole customer service area, they did a great job.”

Review by
07/22/2021

“They met or exceeded all expectations.”

Review by
07/22/2021

No review comments provided

Review by
07/21/2021

“All.”

Review by
07/21/2021

“I would like to recognize Chris Perdue and Dustin Jackson for exceptional service.”

Review by
07/21/2021

“The plumber that showed up was pretty good.”

Review by
07/21/2021

“They exceeded my expectations 2-3 years ago. It was done well. They did not exceed my expectations this time.”

Review by
07/13/2021

“I would like to recognize Chuck Harger for his exceptional service.”

Review by
07/01/2021

“I do not remember the name of the guy that came out, but I would recognize him.”

Review by
06/30/2021

No review comments provided

Review by
06/30/2021

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Review by
06/30/2021

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Review by
06/30/2021

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Review by
06/30/2021

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Review by
06/30/2021

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Review by
06/30/2021

“They met/exceeded my expectations with plumbing.”

Review by
06/30/2021

No review comments provided

Review by
06/30/2021

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Review by
06/30/2021

“The crew that took out my old air conditioning and installed the new equipment were amazing. Thorough and thoughtful, they performed all the tasks like a fully trained tactical team. If there was a task to be done someone would jump in to do it or help. I don't know if I have seen any better crew.”

Review by
06/29/2021

No review comments provided

Review by
06/29/2021

“The guy that came out to service and replace the hot water heater was exceptionally professional. He did a beautiful job, and in a quick and timely manner.”

Review by
06/29/2021

“I would like to recognize Pedro Alvarado for his exceptional service.”

Review by
06/29/2021

“They did what they should, they fixed the leak.”

Review by
06/29/2021

No review comments provided

Review by
06/28/2021

“Mansen (did the conditioning job) and John(did the plumbing) they were good and took care of the job.”

Review by
06/28/2021

“I've always had good service till the last time, the plumber didn't want to do the job right he only wanted the money as he wanted to charge me 700$ and told me the job couldn't be done as it was on the street side and not mine.”

Review by
06/25/2021

No review comments provided

Review by
06/24/2021

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Review by
06/24/2021

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Review by
06/24/2021

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Review by
06/23/2021

“The crew was here on time and located my slab leak quickly and did not hesitate about making the repair which was not a simple task”

Review by
06/23/2021

No review comments provided

Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

“Ryan Rennie, my HVAC technician. He is the best . . . reliable, professional and friendly/courteous”

Review by
06/23/2021

“None! Baker Brothers is the worst plumbing company I've ever dealt with.”

Review by
06/14/2021

“Excellent work installing my new air conditioner and air handler. Also great with toilet repair to stop leaks.”

Review by
06/14/2021

No review comments provided

Review by
06/14/2021

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Review by
06/14/2021

“Quick and professional service as always”

Review by
06/14/2021

No review comments provided

Review by
06/14/2021

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Review by
06/13/2021

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Review by
06/13/2021

“Had a good experience.”

Review by
06/12/2021

No review comments provided

Review by
06/11/2021

“Best service people ever. Fast - efficient - effective - polite.”

Review by
06/11/2021

“Identifying and repairing my problems, explaing work to be done, cleaning up work area, office staff is very responsive. Field staff is professional and respectful.”

Review by
06/11/2021

No review comments provided

Review by
06/11/2021

“We had a hot water heater we bought from a big box hardware store less than a year ago. We had a problem that after a few months it wouldn't light. They came out waited on the phone for hours with the hot water heater maker. When they were told the part wouldn't be ready for six months, they came out and replaced it with one of theirs. They took the burden of getting the money back from the company.”

Review by
06/11/2021

“The plumber that helped me did as much as he could to help me out.”

Review by
06/11/2021

“My serviceman was great and I regret that I didn?t write down his bane”

Review by
06/11/2021

No review comments provided

Review by
06/11/2021

“ac/heating crew did a good job”

Review by
08/25/2020

“Prompt, knowledgeable , polite. Excellent service.”

Review by
08/23/2020

“Too expensive”

Review by
08/23/2020

No review comments provided

Review by
07/13/2020

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Review by
07/08/2020

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Review by
07/07/2020

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Review by
07/07/2020

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Review by
07/07/2020

“There are always room of improvement but the boys that was sent by Baker Bro's were great.”

Review by
07/07/2020

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Review by
07/07/2020

“The tech that came out”

Review by
07/07/2020

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Review by
07/07/2020

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Review by
07/07/2020

“Your prices have gone up so much since I started using Baker Brothers. I compare with other places. BB will be quite a bit more even with my 15% discount on the family plan. I'm rethinking my family plan.”

Review by
07/06/2020

“Baker Brothers Plumbing technician was on time, courteous, and willing to work for the customer.”

Review by
07/06/2020

“I definitely would recommend Baker Brothers to other people.”

Review by
07/06/2020

“His personality was great. They got it done quickly as well.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“They met/exceeded my expectations with customer service. Their response and getting back with what they agreed to do/follow up needs to be a little more effective.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“They met or exceeded my expectations with the actual work that they did for us. It was impeccable and they did a fine job with that.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“I have used BBP on two occasions for the same service. On the first occasion the service technician came out, did what he had to do and all was well. On the second occasion, they sent out a team of two, who charged me a higher price without the same quality service. I feel that BBP needs to look closer at who they send out to service their client's home the jobs should be consistent. The same job at two different prices is not right.”

Review by
07/03/2020

“They met my expectations with cost and job satisfaction.”

Review by
07/02/2020

No review comments provided

Review by
07/02/2020

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Review by
06/30/2020

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Review by
06/30/2020

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Review by
06/30/2020

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Review by
06/30/2020

“As previously mentioned, Alex did a wonderful job.”

Review by
06/30/2020

“The repair professionals are very courteous and knowledgeable.”

Review by
06/30/2020

“Professionalism/proficiency!”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

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Review by
06/30/2020

“Yes, CHAD & MARK--I, don't remember last names but both of these men have been extremely professional, did great work, and had great sense of humor in light of my sometimes weird questions. They answer questions with examples and full explanations, made suggestions for future remodeling possibilities, weren't pushy, showed us where some improvements could be made to help reduce chances of possible future problems and both gave clear, concise information, showing us where "soon to be done" items were and where "can wait for a little while" items were. ,”

Review by
06/28/2020

“When there were issues, management level for plumbing was tops! Very professional!”

Review by
06/27/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

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