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FEATURED REVIEWS
“Baker Brothers is a great and reputable company.”
“The technicians were exceptional.”
“We have used Baker Brothers for several years, they are always reliable and knowledgeable. I would highly recommend them for your plumbing needs.”
“I live in an area in Dallas that is prone to plumbing problems. I used two other companies before calling Baker Brothers. They were prompt, friendly and reliable. Each time, they fixed the problem the first time. What impressed most about the company was their customer service, it was the best I have experienced in a long time. Baker Brothers may not be the least expensive plumbing company out there but they are worth the price.”
“Their technicians are top notch, courteous, and do a good job. The office staff is difficult to work with and don't really care that their scheduling caused you to wait 8 hours for the technician even though you are a VIP customer and you had an appointment 3 weeks in advance. I think the office staff and managers need more training in customer service. They are a disappointment compared to the technicians in the field.”
“Prompt, knowledgeable , polite. Excellent service.”
“Too expensive”
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“There are always room of improvement but the boys that was sent by Baker Bro's were great.”
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“The tech that came out”
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“Your prices have gone up so much since I started using Baker Brothers. I compare with other places. BB will be quite a bit more even with my 15% discount on the family plan. I'm rethinking my family plan.”
“Baker Brothers Plumbing technician was on time, courteous, and willing to work for the customer.”
“I definitely would recommend Baker Brothers to other people.”
“His personality was great. They got it done quickly as well.”
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“They met/exceeded my expectations with customer service. Their response and getting back with what they agreed to do/follow up needs to be a little more effective.”
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“They met or exceeded my expectations with the actual work that they did for us. It was impeccable and they did a fine job with that.”
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“I have used BBP on two occasions for the same service. On the first occasion the service technician came out, did what he had to do and all was well. On the second occasion, they sent out a team of two, who charged me a higher price without the same quality service. I feel that BBP needs to look closer at who they send out to service their client's home the jobs should be consistent. The same job at two different prices is not right.”
“They met my expectations with cost and job satisfaction.”
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“As previously mentioned, Alex did a wonderful job.”
“The repair professionals are very courteous and knowledgeable.”
“Professionalism/proficiency!”
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“Yes, CHAD & MARK--I, don't remember last names but both of these men have been extremely professional, did great work, and had great sense of humor in light of my sometimes weird questions. They answer questions with examples and full explanations, made suggestions for future remodeling possibilities, weren't pushy, showed us where some improvements could be made to help reduce chances of possible future problems and both gave clear, concise information, showing us where "soon to be done" items were and where "can wait for a little while" items were. ,”
“When there were issues, management level for plumbing was tops! Very professional!”
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“Troy Adler”
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“Not only did they do a system check up, they left me with a report showing my system performance. Greatly exceeded what I expected. Also wrote an estimate for some future work I need to do on my leaky duct work (I wanted this estimate).”
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“I have been using Baker Brothers Plumbing for over 20 years. They are reliable and competitive.”
“Don't remember any names”
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“They met expectations with the work being quality; that was good.”
“They were confident and yet considerate. They expeditiously got my work done.”
“Completing the project.”
“They exceeded my expectations with their professionalism.”
“I would like to recognize Aaron and Tony for their exceptional service. I refer to them as wizards because they were able to come in, prep the area, jackhammer through my foundation, crawl underneath, and fix the drain by installing a drain with a P-trap to my plumbing. They did a wonderful job of resealing the foundation with Quikrete. Their clean up was very good in making sure that with the amount of mess that they were going to make, they cleaned it all up. They were very friendly.”
“There is no one in particular that I would like to recognize. I have worked with a lot of different people and it has always been a great experience.”
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“They were most efficient.”
“No, because the lady I spoke with, she was very understanding and it took a couple of days to resolve. She called me back and she told me specifically what had she was doing and had to escalate over to the head of the group to discuss the problem. She went above and beyond the call of duty. Everything was down stream from that. The service people on-site and everything else was a total disaster.”
“The technicians were very prompt and they do a great job.”
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“They exceeded my expectations in all areas.”
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“I liked the professionalism and price.”
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“They were all very personable, efficient, and explained everything they were doing. The HVAC guy, in particular, went above and beyond! He took the time to crawl in my attic space and worked hard to get the job done right by doing little extra things like that.”
“Baker Brothers is a great and reputable company.”
“They met my expectations; they repaired everything in good working condition.”
“I was well pleased with their service.”
“The electrician was very thorough and did some follow up.”
“The HVAC man met my expectations, he stayed late until he got things working. The plumber was just trying to sell me a bunch of stuff.”
“Baker Brothers Plumbing met my expectations by always being on time, professional and courteous.”
“I felt they were courteous when they were here. I don't blame them for what happened. The workers were just doing what they were told to do.”
“They were very professional and prompt.”
“Troy with Baker Brothers Plumbing was amazing, friendly, professional, answered all my questions, and was extremely thorough.”
“The technician sold me on a monthly plan that I really like.”
“Everything was great. They told me what they were going to do and they did a great job.”
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“Cody H. Did an exceptional job installing my water heater. Kept me informed throughout the process.”
“They were on time and very efficient. I didn't have any problems with them. They were in uniforms and had a positive attitude.”
“The initial assessment should have been more detailed with a camera used. I was told by a friend that was what the company used but that did not happen.”
“The technician was great and explained everything in great detail.”
“Baker Brothers was a great team to work with and they know what they're doing. They get the job done and they did a great job doing it. They send out a bunch of guys to complete the work and they all do the work great.”
“Everyone was great.”
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“The prompt way that they handled it exceeded my expectations. They were in one morning and out that same afternoon. I was amazed; they cleaned up, and they did a great job! I have no complaints. If I ever have a plumbing problem again, I will call them!”
“Everyone was very professional, knowledgeable and there to help me in any way.”
“I would like to recognize both of the plumbers that we have had out for their exceptional service. I don't recall their names, but they both did a fine job.”
“I would like to recognize all of the people involved in the replacement of my heating and air for their exceptional service.”
“They did what they said they would do and they did a great job.”
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“They have always been on time and explained everything, that needed to be done.”
“I would like to recognize the salesman for his exceptional service.”
“I would like to recognize everyone for their exceptional service; they have all been great!”
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“I would like to recognize the technician.”
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“I was happy with the whole project. They exceeded my expectations with the air conditioner? and met my expectations with the plumbing. We had two different projects.”
