Baker Brothers Plumbing, Air & Electrical
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.7 out of 5 stars based on 213 customer surveys conducted through GuildQuality.
5
178
4
19
3
6
2
3
1
7
9th year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing, Air & Electrical offers residential and commercial plumbing repair and service, water heater replacement, sewer and drain cleaning, and slab leak location and repair. The company also offers heating and air conditioning services.
Company History
The company was founded in 1945 by Robert Tiner. Jim Dale, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Distinctions
Baker Brothers Plumbing, Air & Electrical has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers Plumbing, Air & Electrical offers flat-rate pricing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2615 Big Town Boulevard
Mesquite, TX 75150
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
M-30505

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.7 out of 5 stars based on 213 customer surveys conducted through GuildQuality.
5
178
4
19
3
6
2
3
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/13/2020

No review comments provided

Review by
07/08/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“There are always room of improvement but the boys that was sent by Baker Bro's were great.”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“The tech that came out”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“Your prices have gone up so much since I started using Baker Brothers. I compare with other places. BB will be quite a bit more even with my 15% discount on the family plan. I'm rethinking my family plan.”

Review by
07/06/2020

“Baker Brothers Plumbing technician was on time, courteous, and willing to work for the customer.”

Review by
07/06/2020

“I definitely would recommend Baker Brothers to other people.”

Review by
07/06/2020

“His personality was great. They got it done quickly as well.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“They met/exceeded my expectations with customer service. Their response and getting back with what they agreed to do/follow up needs to be a little more effective.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“They met or exceeded my expectations with the actual work that they did for us. It was impeccable and they did a fine job with that.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“I have used BBP on two occasions for the same service. On the first occasion the service technician came out, did what he had to do and all was well. On the second occasion, they sent out a team of two, who charged me a higher price without the same quality service. I feel that BBP needs to look closer at who they send out to service their client's home the jobs should be consistent. The same job at two different prices is not right.”

Review by
07/03/2020

“They met my expectations with cost and job satisfaction.”

Review by
07/02/2020

No review comments provided

Review by
07/02/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“As previously mentioned, Alex did a wonderful job.”

Review by
06/30/2020

“The repair professionals are very courteous and knowledgeable.”

Review by
06/30/2020

“Professionalism/proficiency!”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“Yes, CHAD & MARK--I, don't remember last names but both of these men have been extremely professional, did great work, and had great sense of humor in light of my sometimes weird questions. They answer questions with examples and full explanations, made suggestions for future remodeling possibilities, weren't pushy, showed us where some improvements could be made to help reduce chances of possible future problems and both gave clear, concise information, showing us where "soon to be done" items were and where "can wait for a little while" items were. ,”

Review by
06/28/2020

“When there were issues, management level for plumbing was tops! Very professional!”

Review by
06/27/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

“Troy Adler”

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

“Not only did they do a system check up, they left me with a report showing my system performance. Greatly exceeded what I expected. Also wrote an estimate for some future work I need to do on my leaky duct work (I wanted this estimate).”

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

“I have been using Baker Brothers Plumbing for over 20 years. They are reliable and competitive.”

Review by
06/25/2020

“Don't remember any names”

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
01/09/2020

“They met expectations with the work being quality; that was good.”

Review by
11/25/2019

“They were confident and yet considerate. They expeditiously got my work done.”

Review by
11/25/2019

“Completing the project.”

Review by
11/25/2019

“They exceeded my expectations with their professionalism.”

Review by
10/22/2019

“I would like to recognize Aaron and Tony for their exceptional service. I refer to them as wizards because they were able to come in, prep the area, jackhammer through my foundation, crawl underneath, and fix the drain by installing a drain with a P-trap to my plumbing. They did a wonderful job of resealing the foundation with Quikrete. Their clean up was very good in making sure that with the amount of mess that they were going to make, they cleaned it all up. They were very friendly.”

Review by
10/08/2019

“There is no one in particular that I would like to recognize. I have worked with a lot of different people and it has always been a great experience.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“They were most efficient.”

Review by
09/30/2019

“No, because the lady I spoke with, she was very understanding and it took a couple of days to resolve. She called me back and she told me specifically what had she was doing and had to escalate over to the head of the group to discuss the problem. She went above and beyond the call of duty. Everything was down stream from that. The service people on-site and everything else was a total disaster.”

Review by
09/28/2019

“The technicians were very prompt and they do a great job.”

Review by
09/28/2019

No review comments provided

Review by
09/25/2019

“They exceeded my expectations in all areas.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“I liked the professionalism and price.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/19/2019

“They were all very personable, efficient, and explained everything they were doing. The HVAC guy, in particular, went above and beyond! He took the time to crawl in my attic space and worked hard to get the job done right by doing little extra things like that.”

Review by
09/19/2019

“Baker Brothers is a great and reputable company.”

Review by
09/19/2019

“They met my expectations; they repaired everything in good working condition.”

Review by
09/18/2019

“I was well pleased with their service.”

Review by
09/18/2019

“The electrician was very thorough and did some follow up.”

Review by
09/18/2019

“The HVAC man met my expectations, he stayed late until he got things working. The plumber was just trying to sell me a bunch of stuff.”

Review by
09/18/2019

“Baker Brothers Plumbing met my expectations by always being on time, professional and courteous.”

Review by
09/18/2019

“I felt they were courteous when they were here. I don't blame them for what happened. The workers were just doing what they were told to do.”

Review by
09/16/2019

“They were very professional and prompt.”

Review by
08/28/2019

“Troy with Baker Brothers Plumbing was amazing, friendly, professional, answered all my questions, and was extremely thorough.”

Review by
08/15/2019

“The technician sold me on a monthly plan that I really like.”

Review by
08/15/2019

“Everything was great. They told me what they were going to do and they did a great job.”

Review by
08/15/2019

No review comments provided

Review by
08/13/2019

“Cody H. Did an exceptional job installing my water heater. Kept me informed throughout the process.”

Review by
08/02/2019

“They were on time and very efficient. I didn't have any problems with them. They were in uniforms and had a positive attitude.”

Review by
08/02/2019

“The initial assessment should have been more detailed with a camera used. I was told by a friend that was what the company used but that did not happen.”

Review by
08/01/2019

“The technician was great and explained everything in great detail.”

Review by
08/01/2019

“Baker Brothers was a great team to work with and they know what they're doing. They get the job done and they did a great job doing it. They send out a bunch of guys to complete the work and they all do the work great.”

Review by
08/01/2019

“Everyone was great.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“The prompt way that they handled it exceeded my expectations. They were in one morning and out that same afternoon. I was amazed; they cleaned up, and they did a great job! I have no complaints. If I ever have a plumbing problem again, I will call them!”

Review by
08/01/2019

“Everyone was very professional, knowledgeable and there to help me in any way.”

Review by
08/01/2019

“I would like to recognize both of the plumbers that we have had out for their exceptional service. I don't recall their names, but they both did a fine job.”

Review by
08/01/2019

“I would like to recognize all of the people involved in the replacement of my heating and air for their exceptional service.”

Review by
08/01/2019

“They did what they said they would do and they did a great job.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“They have always been on time and explained everything, that needed to be done.”

Review by
08/01/2019

“I would like to recognize the salesman for his exceptional service.”

Review by
08/01/2019

“I would like to recognize everyone for their exceptional service; they have all been great!”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“I would like to recognize the technician.”

Review by
08/01/2019

No review comments provided

Review by
08/23/2018

“I was happy with the whole project. They exceeded my expectations with the air conditioner? and met my expectations with the plumbing. We had two different projects.”

Review by
08/23/2018

“They exceeded my expectations with their professionalism, consultation, honesty, and integrity.”

Review by
08/23/2018

“Baker Brothers Plumbing exceeded my expectations on how quickly they were able to get the job done. We were on a tight time schedule because my wife was pregnant. We were expecting delivery at any moment, and we only had about two days to get the job done. They were able to do it.”

Review by
08/23/2018

“I would like to recognize Chris my sales person because he was very professional and knowledge. He went out of his way to make sure we were satisfied.”

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