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FEATURED REVIEWS
“Their service is typically top notch, but you will get an occasional plumber that might not be (very, very occasionally).”
“They were prompt and professional. They did what they said they were going to do, and they did it in the time they said they would do it. They were phenomenal, nice, and friendly! I couldn't have asked for nicer people to work on my house!”
“They met or exceeded expectations in the customer service. In the whole customer service area, they did a great job.”
“I would like to recognize Chris Perdue and Dustin Jackson for exceptional service.”
“I would like to recognize Chuck Harger for his exceptional service.”
“When we called, we needed someone to come out. They were really responsive, and got here when they could. It was an emergency situation. I would absolutely recommend them.”
“Their service is typically top notch, but you will get an occasional plumber that might not be (very, very occasionally).”
“Jose Nunez did a great job.”
“They were prompt and professional. They did what they said they were going to do, and they did it in the time they said they would do it. They were phenomenal, nice, and friendly! I couldn't have asked for nicer people to work on my house!”
“They met or exceeded expectations in the customer service. In the whole customer service area, they did a great job.”
“They met or exceeded all expectations.”
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“All.”
“I would like to recognize Chris Perdue and Dustin Jackson for exceptional service.”
“The plumber that showed up was pretty good.”
“They exceeded my expectations 2-3 years ago. It was done well. They did not exceed my expectations this time.”
“I would like to recognize Chuck Harger for his exceptional service.”
“I do not remember the name of the guy that came out, but I would recognize him.”
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“They met/exceeded my expectations with plumbing.”
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“The crew that took out my old air conditioning and installed the new equipment were amazing. Thorough and thoughtful, they performed all the tasks like a fully trained tactical team. If there was a task to be done someone would jump in to do it or help. I don't know if I have seen any better crew.”
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“The guy that came out to service and replace the hot water heater was exceptionally professional. He did a beautiful job, and in a quick and timely manner.”
“I would like to recognize Pedro Alvarado for his exceptional service.”
“They did what they should, they fixed the leak.”
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“Mansen (did the conditioning job) and John(did the plumbing) they were good and took care of the job.”
“I've always had good service till the last time, the plumber didn't want to do the job right he only wanted the money as he wanted to charge me 700$ and told me the job couldn't be done as it was on the street side and not mine.”
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“The crew was here on time and located my slab leak quickly and did not hesitate about making the repair which was not a simple task”
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“Ryan Rennie, my HVAC technician. He is the best . . . reliable, professional and friendly/courteous”
“None! Baker Brothers is the worst plumbing company I've ever dealt with.”
“Excellent work installing my new air conditioner and air handler. Also great with toilet repair to stop leaks.”
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“Quick and professional service as always”
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“Had a good experience.”
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“Best service people ever. Fast - efficient - effective - polite.”
“Identifying and repairing my problems, explaing work to be done, cleaning up work area, office staff is very responsive. Field staff is professional and respectful.”
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“We had a hot water heater we bought from a big box hardware store less than a year ago. We had a problem that after a few months it wouldn't light. They came out waited on the phone for hours with the hot water heater maker. When they were told the part wouldn't be ready for six months, they came out and replaced it with one of theirs. They took the burden of getting the money back from the company.”
“The plumber that helped me did as much as he could to help me out.”
“My serviceman was great and I regret that I didn?t write down his bane”
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“ac/heating crew did a good job”
“Prompt, knowledgeable , polite. Excellent service.”
“Too expensive”
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“There are always room of improvement but the boys that was sent by Baker Bro's were great.”
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“The tech that came out”
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“Your prices have gone up so much since I started using Baker Brothers. I compare with other places. BB will be quite a bit more even with my 15% discount on the family plan. I'm rethinking my family plan.”
“Baker Brothers Plumbing technician was on time, courteous, and willing to work for the customer.”
“I definitely would recommend Baker Brothers to other people.”
“His personality was great. They got it done quickly as well.”
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“They met/exceeded my expectations with customer service. Their response and getting back with what they agreed to do/follow up needs to be a little more effective.”
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“They met or exceeded my expectations with the actual work that they did for us. It was impeccable and they did a fine job with that.”
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“I have used BBP on two occasions for the same service. On the first occasion the service technician came out, did what he had to do and all was well. On the second occasion, they sent out a team of two, who charged me a higher price without the same quality service. I feel that BBP needs to look closer at who they send out to service their client's home the jobs should be consistent. The same job at two different prices is not right.”
“They met my expectations with cost and job satisfaction.”
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“As previously mentioned, Alex did a wonderful job.”
“The repair professionals are very courteous and knowledgeable.”
“Professionalism/proficiency!”
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“Yes, CHAD & MARK--I, don't remember last names but both of these men have been extremely professional, did great work, and had great sense of humor in light of my sometimes weird questions. They answer questions with examples and full explanations, made suggestions for future remodeling possibilities, weren't pushy, showed us where some improvements could be made to help reduce chances of possible future problems and both gave clear, concise information, showing us where "soon to be done" items were and where "can wait for a little while" items were. ,”
“When there were issues, management level for plumbing was tops! Very professional!”
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