Spartan Plumbing and Drains

Terry Pastor

2 months ago

Dave is explained everything he did, everything. Courtesy, knowledgeable and I didn't have to worry about what my money was going for. My dog liked Dave. Mark got on the phone because I was needing more things done and I was very pleased with what Mark wrote up for me and they're coming back tomorrow to to update the rest of my system. I am very pleased with the workmanship and the interaction of Starla and Mark. Thank you all. I was hoping I'd get a separate feedback, anyway Brendan explained that the first feedback was good enough. I disagree because 2 separate jobs and 2 separate crews. Ok you sent out another great crew with Brendan, Jimi and Andrew and I've quickly learned that Spartan has a pool of of good people from the first person you talk to on the phone to the last one getting their hands dirty. Fantastic professional everything done top notch. It was a little costly but for my money, worth every cent. I firmly believe in you get what you pay for and I got it. From the field techs to the management to the shop people and the office ladies, I couldn't have been treated any better. They also took care of a couple of items that they didn't have to. I'm sorry this is long but I needed to say it (and could say more).Thank you, Terry Pastor

Gene Seiter

4 months ago

My granddaughter started to have sewer smelling water entering her basement. I traveled from Tennessee to help as she has trouble taking time off from work. Spartan arrived and diagnosed the problem as a clog just before a suspect joint where the cast iron pipe joins a larger clay pipe. To remedy this problem they suggested digging up the sewer, install a clean out between the house and the clay pipe, water jetting the sewer line for a little over $6000. We agreed to have them complete this, the work was accomplished and we paid the bill. Within one week water was again seeping into the basement. Spartan came back out, stated what they did wasn't the problem and wanted an additional $16000 to make further repairs. This seemed extremely high so we had another company investigate and they offered to do the work for $10000. We signed a contract with them. When they excavated the clean out installed by Spartan, they discovered it was in a pipe that wasn't connected to my granddaughter's house. When they removed the cast iron pipe from the clay pipe a three foot clog slid from the cast iron.(the picture shows their clean out and the repair completed by the second company) I called Spartan, informed them of the situation, offered them the opportunity to see their error and to discuss some relief from their bill. After I forwarded them pictures of the area, they declined to offer any refund. If they would have done the job as bid, the $10000 second may not have been required. Since Spartan didn't do the work agreed to, they declined to offer any refund for their error and then stopped returning my calls, I feel they earned a one star review.

Cynthia Solomon

4 months ago

Michael the estimator was very well spoken, responding to my many questions about replacing water heaters. He was thorough. Michael wanted to be sure I understood each issue. That was nice! He was very professional. Since my first interaction, I have had evasive answers to my questions from the service manager—- and he phoned to move forward on our purchase even before we had a written quote. It took multiple phone calls to finally get the quote- the general manager dropped our price estimate by $600 to try to keep our business, and then another person phoned wanting to explain our new estimate— totally out of the loop. Sales should be about why a company deserves to have a customer’s business— why should we pay x dollars for the service? Why is a company the best choice for us? This experience was just plain bad— aggressiveness and greed were at the forefront. Shame on you Spartan! When you say you will send an estimate send it, and clarify what brands of products you are estimating-/ don’t be evasive!

Jczbz1

6 months ago

The installation of the well pump for the well and expansion tank for the water heater.eas very successful. David and Kade did a great job! They made everything they did not just effective but made all the dirt and mulch they replaced look great! They were very cordial and co-operative with us. It was a pleasure to have them do this job. I must say that everyone we have had work at getting things working as it should have been friendly, skilled, and a pleasure to work with. I would definitely recommend Spartan.

Melissa Rohrer

4 months ago

This gentleman was top notch. He repaired a faucet straight away. Assessed my plumbing needs, and got me set up with a package that fit our budget. Spartan will be repairing a blocked drain in my kitchen. He assessed our water and got me scheduled for a water softener and filtration system. So easy to work with. Thank you. Life time customer.