CroppMetcalfe
6th year as a Best Pick
Best Pick 2017
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 58 customer surveys.
5
42
4
11
3
4
2
1
1
0
6th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
According to the company, all technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Licenses
#10050
Areas Served
Washington, DC

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 58 customer surveys.
5
42
4
11
3
4
2
1
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2017

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”

Review by
11/14/2017

“I guess it was OK. The service was fine—but it didn't get rid of my problem with the mice, and they put traps down. But I did the same thing, and nothing was caught or anything. So, I think I wasted my money on that. I guess I'd grade it about a B.”

Review by
11/14/2017

“Crop Metcalfe always does a good job. They were doing pest control for me. I'd give them an A+. They did a good job.”

Review by
10/20/2017

“Crop Metcalfe did pest control. I would rate them good. Customer service was good, but on certain occasions they mismanaged the appointments, so that's why I'm saying good. At least they get the job done.”

Review by
10/18/2017

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give Crop Metcalfe an A+.”

Review by
10/18/2017

“I love the way the silver plan that we're doing is set up. They send me an email reminder that we set your next appointment up for this date. Very easy if I needed to change it—which I did have to change it this time—and it's very easily handled. They did real good. They have done pest control for us. I'd grade it A+.”

Review by
10/18/2017

“I had no complaints with Crop Metcalfe. I would recommend them. They did routine service for pest control.”

Review by
10/11/2017

“Just the people themselves made it positive. I had pest control. I would say I'd give them about a B. One of the technicians—just the whole process—there's only so much they can do.”

Review by
10/11/2017

“We called Crop Metcalfe out at the beginning of the summer, because we had some issues with mosquitoes and wasps, and stuff like that. There was a wasp nest, and there were some mosquito issues. I would say it was an A. The person that they sent out was very knowledgeable. They were very, very informative about the kind of pests that we were dealing with, and they were very, very informative about telling us the best way to go about treating them. They weren't like in a big rush, rushing or anything like that. They took their time and explained, and they laid out the different options that we would have to treat the pests that we were calling about. So, I would give them a high rating. I would say they're a good company, and the worker that they sent out was a good worker.”

Review by
10/11/2017

“What happened was they deal with the house on the corner, and when they dug up the ground, we had mice. We just had field mice—you know I would see one every now and then and everything, and I paid them all of this money to get rid of the field mice that were coming in my house. So, we put bait boxes all around my yard and all around outside, and I still had mice. I've contacted them. We go back and forth. I'd give them a D. I would never use them again.”

Review by
10/09/2017

“Just, like, the service was not as effective as I thought it would be. I got mosquito spraying, and for almost every treatment, it only lasted maybe two weeks and they recommend thirty days between each treatment—so by the middle of that time frame, it was as if they didn't do anything. And then the other thing was the scheduling—they were supposed to come out one day, and they sent me emails to say that they couldn't make it; they would come back the next day, when in fact they couldn't come back. It took a whole other month for them to come out, so rather than prioritize my service because they missed it, they just folded it into the regular rotation for the following month—which meant that I didn't get the service at the scheduled time, and I just got bumped to the next month. I'd give them a C+.”

Review by
10/09/2017

“Crop Metcalfe came out on a regular basis, and they kept up with the service, calling me, informing me when they were there, and they helped the situation I was going through at the time. They helped me out a lot with that. They would come out and put down spray for, at the time, where I used to live; I don't live there anymore. We had mice and roach infestation, so they would come out, put down traps, and spray the chemical spray. Then they would leave us some traps, and then they would also treat the outside perimeter of the house. I would give them an A+. They came on time and everything—whenever they were supposed to come.”

Review by
10/09/2017

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

Review by
10/09/2017

“The gentleman who came out worked very diligently and did the job extremely well. He was very knowledgeable. He did a termite service. It was an A+. I was really impressed.”

Review by
10/09/2017

“We've been dealing with Crop Metcalfe for over 25 years, so I wouldn't if I wasn't satisfied with the service. They do our HVAC and also pest control. I'd give them an A.”

Review by
10/09/2017

“They came, for the most part, when they were supposed to. They did pest control, so spraying for mosquitoes and doing like a couple times a year—just spraying around the house for various bugs. I'll give them a B.”

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/10/2016

“They preschedule all my pest control appts, leaving the onus on me to reschedule if the time doesn't work for me (i.e. I want to be home so I can let them into the house/attic). The last time I did call and schedule a visit that worked for me, they cancelled the morning appt due to a technician injury, offered to reschedule for the afternoon, which I accepted, but no one ever showed up and since they weren't supposed to come until after 5pm, they weren't even around for me to call and complain to!”

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“Great job!”

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“Crop Metcalfe performed mosquito control services around my home. They were excellent and effectively eliminated my mosquito problem. ”

Review by
08/07/2016

No review comments provided

Review by
08/06/2016

“Have had a pest control contract for 2 yrs w CM. For the first yr all tech did was carry out dead mice. Did not put effort, mental or physical, into determining source, though after a while became evident to me and I suggested. During the course of that year and moving refrigerator several times, the bottom piece was broken off, did point this out and kind of shrugged shoulders. Finally I asked for a diff technician and Tim Pfabe came out, worked hard to determine problem/source and think we finally, after about another year, seem to have the problem under control. But in the course of resolution had to move some latticework covering a crawl space under 1 room of my home that is the source. The area is checked each time Tim comes bac so latticework not permanently reaffixed until we are sure no more mice. Left leaning but covering opening. Later, I noticed the latticework had been knocked down to the ground, exposing the whole underside of the room and making it vulnerable for raccoons, deer or whatever to nest, etc. Probably it was a deer that knocked it down. I started calling CM on that date to have Tim just pass by and prop it back up, and to check my laundry room to see if any of the traps set had more mice. The traps are set in an area that has doors and I am too squeamish to check. Tim did not get here until 9:3pm 1 days later. I specifically ask for Tim, he knows the history of and the property. During that 1 day time period I was called twice and told that other techs were on the way, I deferred and said I'd wait for Tim, always promised next day service. Finally I was out of patience, promised that Tim would be here probably closer to noon/1pm. Kept checking and kept getting ‘another 2 hours’. Finally told about 7pm that he would be leaving soon, I was next, so to be at my home by about 8, w a 3 min call when he was on his way, there would still be a little daylight to facilitate the prop-up of the latticework which is up an incline. By 8:15, not having heard anything, called again and told Tim had gone to a call on Cap Hill, SE, instead of coming to me. He finally arrived after 9:3. Probably going to Cap Hill first, then coming to me was a better route finally to his home. Obviously he was seriously overscheduled for that day and throughout the day I was subjected to mis-information. It's a management problem that needs serious attention. Would suggest starting w more capable technicians, until I found Tim, not the case. Also have you do plumbing and A/C work, I am a loyal and longtime customer. Expect a written response to this, spent much time helping you identify problem areas. Expect more than ‘I'm sorry’.”

Review by
08/05/2016

“The service person notified me before he arrived so I was ready. He was very professional and answered all my questions.”

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/26/2015

“I have a gold service plan with them. They come out and look at both of my heat pump and air conditioning unit twice a year. I have a pest control contact with them as well as a plumbing contract with them. They're always very responsive and the guys that come to the house are friendly. I never have to worry about them being in our house. I can let them do what they need to do and they always clean up after themselves. It's great. You set up an appointment and they actually call you to say that the guy's on the way and to expect him in X amount of time. I'd give them an A+.”

Review by
08/20/2015

“They do two things. They provide my pest control service and they also service my heating and air conditioning units. They're very good, they're always on time. They always call in advance when they're coming, work is done quickly, very satisfactory. They have had to do an emergency response because of the HVAC and they were pretty good. I've been using them for well over ten years. I would probably give them an A- because nothing is ever going to be perfect.”

Review by
08/20/2015

“Everything about them was perfect. They changed the whole air conditioning fan. They did duct cleaning. I've been using them for ten years so I like everything about them. I didn't know they did pest control so I'm going to call them and ask them to do that for me too. I'd give them an A+.”

Review by
08/17/2015

“Their people do good work. Although sometimes, their accents are a little thick and hard to understand. We've had them with a variety of things: HVAC work, plumbing, extermination. All of those from time to time. The quality of work would be an A rating.”

Review by
08/14/2015

“I've been using Crop Metcalfe since 1991. Right now, I have them do heating and air conditioning, and they're also doing pest control. I had a quarterly service within the last two weeks. I've had emergencies in the dead of winter, like a thermostat blowing out, and they were very responsive in fixing that even after hours. I really don't think I've ever had any complaints with them. They’re A+.”

Review by
10/28/2014

“They came when we asked. They were timely and returned when we requested it. We had pest control which included insects and rodents. The reason I chose them over a different company is because they had the best price plan that we could find and they also worked with our rental agency before. I'd give them a B- because they had made guarantees about the first round of pest control and then they have to return and were coming back a few times afterward.”

Review by
10/28/2014

“We had some pests in the house, and Crop Metcalfe came out and put traps in there periodically. Now, we don’t have that problem anymore. They were recommended by our realtor. They’re worthy of an A.”

Review by
10/28/2014

“The person who came over was very courteous and very thorough. They did a termite inspection for me. They've only done pest control for me. It's regular termite maintenance. I've been using them for two years. I've never had any issues with the company, and I've never seen any termites. I feel like they deserve an A.”

Review by
10/28/2014

“Crop Metcalfe does our termite inspection. We’ve had it for a number of years, and I’ve been satisfied. The inspector was very pleasant, and as far as I know, he did an adequate job. When we bought the house, the son of an office mate of mine had the company, and then he sold it to Crop Metcalfe. I'd give them an excellent grade.”

Review by
10/28/2014

“We have a contract with them to do termite inspections once a year. That’s all they do for us. We only see them once a year. They just come, they do an inspection and then they leave. They acquired a company that we had prior to them and the other company seemed like they were a bit better at keeping in touch. I'd give them a B.”

Review by
10/28/2014

“They just did what they were hired to do. They’ve done pest control and plumbing and we’re satisfied with both. The reason I chose them over a different company is because word-of-mouth, being recommended. I'd give them a B because their prices are a little bit high. They do really good work but I’d be happier if it wasn’t so expensive.”

Review by
10/28/2014

“They came when they said they would and they did what they said they would do. They did pest control. The reason I chose them over a different company is because they already came to service furnaces and air conditioning system. We used them because they already provided services for us. We will continue to use them. I'd give them a B.”

Review by
10/28/2014

“I think we use them for our yearly termite inspection. They bought out the company that I used to have. I would give them an A rating.”

Review by
10/28/2014

“Crop Metcalfe was on time and professional, and they were courteous during the visit. They did a termite inspection for me. I was very happy, so I’d give them an A.”

Review by
11/18/2013

“The last experience with Cropp-Metcalfe was positive. They showed up when they said they would show up. Last time, it was probably just a service call, I can't remember. I'm part of a maintenance plan, so they come when the seasons change, every six months, for scheduled maintenance. A maintenance check, that's what you call it I guess. That was the second address where I've used Cropp-Metcalfe. To be perfectly honest, at this address, they're one of the few companies that has a 40-foot ladder that can get to my air conditioning unit up on the roof. The workers have been great, except for the plumbers. But the heating and air conditioning people are fine. The plumbers won't be back here. That was a bad experience with them. I had a leak on a three-story house. The leak was on the second floor and something happened. Long story short, it ended up the repair created further damage in the house and then in order to trace the leak, they cut a hole in the ceiling to see where the leak was and they charged me to cut the hole in the ceiling and then they told me they don't fix that kind of hole in the ceiling. So the plumbers won't be back here. They did give me a break on the price and so on but it was just not worth it. But the heating and air conditioning people are fine. And now I understand they have merged with my termite prevention company, C&M just merged with them. I already have a contract with them separately, so I called the company and got all my billing put together. The heating and air conditioning, the HVAC, is A+ and the plumbing, I'm not going to use them again. My overall grade would be A+.”

Review by
11/14/2013

“I had a half positive, half negative experience with Cropp-Metcalfe. Heating and cooling, very, very good. Pest control, not so good. The workers were really good. They were nice and friendly and as knowledgeable as they can be. They did maintenance on my heating and cooling system. I do not have a service contract with them. The technician with pest control were extremely good. The salesman, they could have left him somewhere, because he was just trying to make money. He had me in a situation that I really didn't need to be in. They sprayed inside and outside. I believe their treatments were organic. If I just had to have a pest control company, just to be spraying for regular stuff outside. I chose Cropp-Metcalfe because they were willing to do a complete job. They were willing to do a complete inspection. A lot of the other people, they just look around. They don't do no more than you can do as a homeowner. I would give them a B+. Like I said, the technicians themselves were extremely good. It's the other folks, the people who send the technicians.”

Review by
11/14/2013

“Overall, it's probably a positive experience with Crop Metcalfe. I felt like the technician they sent out the second time was knowledgeable, and he was working his hardest to try to find a resolution. Our issue was pest control. We had field mice. They were not able to completely clear that up for us, but he tried hard. We have used them twice. We have a contract with them, so I can call them whenever we need them. I just haven't gotten around to it, but I do need to call them again. I found out about Crop Metcalfe from a recommendation from a friend of my husband's. We have used them for heating and air, too. That service is pretty good. They fixed our furnace. I would do an A-. The minus is simply because we have not gotten a resolution for the problem yet. They do a pretty good job. For the most part, when I have called and had a problem, they get the technician out there that day. The technician definitely tries hard.”

Review by
11/12/2013

“I have a contract with Crop Metcalfe, and I had an excellent experience with them. Before I got the contract, I was looking for somebody to replace my furnace. The salesperson came in and just knew the product, they put it in, and they did a good job without a contract with them. I use them for everything. I use them for pest control; they spray inside and outside for pest control. I also use them to service my air conditioning and my furnace. They are wonderful. I picked them because I had learned that my husband and a couple more people had them, so I was pleased. I have been using the company for pretty close to eight years or longer. I had a problem with one worker, but they didn't send him back anymore. He was arrogant and pushy. It just didn't work with him and me. In fact, I didn't let him do anything. I sent him away, and they sent somebody else. I wouldn't take that away from the service, because they sent somebody else. I would still go with an A+.”

Review by
11/12/2013

“I have used Crop Metcalfe for a few different things. I think they worked out pretty well. I have had my heating and air conditioning contract with them for probably ten years. I just signed on for them to do my yearly pest control inspection, too. I guess they would get an A. They do fine work.”

Review by
11/12/2013

“We’ve been using Crop Metcalfe for 14 or 15 years. They do pest and termite control for us. They’re one of the best—A+.”

Review by
11/11/2013

“We’ve used Crop Metcalfe for about two years. They follow through, and the service we get from them is very good. They take care of our heating and air conditioning, and they also do our pest management. We used other companies, but we weren’t satisfied. Our neighbors recommended Crop Metcalfe to us, so we called them. They’re an A++.”

Review by
11/11/2013

“I have one of their service policies, and I've been with them since about 2002. I've always been really happy with them. They're responsive, call when they say they're going to call, and show up when they say they're going to show up. I have two contracts with them now. One is for termites, and then the other is heating and air. They did an inspection for the termites. It's one of those where they come and check once a year just to make sure you don't have termites and then treat them if you do. So they didn't have to do anything, but then I had some insects swarming on my house within a couple of days, so I called them back just to make sure they weren't termites. They came back out, no charge, so I was really happy with that. They also installed my heating and air system. I had used them at my other house before I moved and had always been happy with their work, so I continued to use them. They offer competitive service and are very reliable. I'd give them an A.”

Review by
11/11/2013

“In some cases it's been positive and some things are negative, but overall I guess it's somewhere in the middle. They have, to my knowledge, three different services - A/C, heating and pest control. We had problems with the pest control. I wasn't pleased with the technician at the time and I voiced my opinion to them about that and they informed me that he's for that area. But I'm not pleased with it. Anybody that comes in your house and only stays five minutes isn't doing much, and telling me I have to leave. I just wouldn't do it. they sent someone else a couple of times, someone different. I said, well I guess we have to leave. He said, ‘No, you can stay here.’ He was here at least 15, 20 minutes and I walked around with him in the rooms and he actually did an excellent job. So I called back for him again. They told me he quit. If he did, I'm sorry that he did, because he was a good technician. So that's the only problem I had with them. Pest control. I just got very frustrated. I really truly did. Other than that, we swear by Cropp Metcalfe as far as the work that they do on our A/C and our heating system and stuff like that. Other than that, we don't have any problems. We like to stick with one company for all, to help me out. So if anything happens I know who to call. The last time they came out was for pest control. I would say a B. I would recommend them.”

Review by
11/11/2013

“They did some pest control. We had a mouse situation. They handled that, and I was pretty much generally satisfied. However, I did have one problem with them. They don't have a real accounting system. They just print out invoices and some kind of way, I mixed up invoices, and two invoices didn't get paid. When they send out a bill, it doesn't reflect what your current balance is, so you don't know that you didn't make a previous payment. I think they have some accounting problems that they have to focus on. I tried to call them, and I never reached anyone in accounting. They never called me back. I left my phone number. So they've got to focus on their accounting department and get that stuff straightened out. I would say my experience has been middle of the road. The accounting problem was a big problem. I called in June, because I knew something was going on, and I didn't know what it was. No one called me back, and then they called me in September and said that two months weren't paid. I'm like, when I called in June, no one would respond, so it just got dropped. Anyway, we ended up paying the difference, and then we cut the service. I would say a C+.”

Review by
11/07/2013

“They do pest control, plumbing, heating, and air conditioning. They're very good. They're on time, and they get everything done very well. I've been using them for years. I have to give them an A+.”

Review by
11/07/2013

“They're fine. They service our heating and air conditioning, and they also do our termite inspection. I've been using them maybe eight years. They earned my trust way back when they replaced the system. I'd give them an A+.”

Review by
11/07/2013

“It's a company that's about its business. They do for me what I need done. They do fumigation. The customer service is excellent. They're number one in this area.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: