“The included and unlimited follow up appointments are helpful, especially considering we eventually got a visit from Edward Singletary, who took exceptional care in examining the house thoroughly and thoughtfully, and made us feel more confident that the issue could be resolved.”

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“I am a satisfied customer. CroppMetcalfe has provided outstanding service. They are very professional. I strongly recommend them.”

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“They were quick and efficient.”

“CroppMetcalfe associates have always been a great asset for your company. They work efficiently, helpful, clean and friendly. Everyone whom has done work for us have been so pleasant. I do not hesitate to call when something needs attention. Keep up having such good people working for your company. I hope they are compensated well-they deserve it.”

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“We are quite pleased with our representative. He is always very professional and concerned about our building needs. He has been able to resolve all of our issues so far as well as offer suggestions for maintaining our building.”

“They did what they were supposed to do.”

“The whole process, I never have to call them they come as expected and I don't have to beat home.”

“Johnny the pest control tech is very professional, respectful and he gives awesome customer service.”

“I would like to recognize the technician.”

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“The first guy who came and worked in my attic went above and beyond. He took out the animals and he was unbelievable. He was encouraging and totally committed to the job. He was here to give me the quote to sign and he never disappointed me.”

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“keep up with the good works”

“Great service”

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

“He was courteous and professional.”

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“They are good.”

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“They did meet my expectations.”

“CroppMetcalfe is a great company. They really helped me.”

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“The guy who came out, Andrew, was exceptional. He answered all my questions and made sure to take the time to ensure I understood everything well.”

“I loved the quality and thoroughness of their inspection.”

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“The technicians are easy to reach, responsive, and consistent. They get back right away and are just amazing.”

“Supervisor, Sterling and Tech, Johnny Thomas/Pest Control AND Hungh Cin/HVAC”

“Everyone that I have come in contact with has been very professional.”

“All of the reps are extremely courteous and thorough. Tim Pfabe and Harry Parnell were exceptionally attentive.”

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“Pest control workers did good job.”

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“I would like to recognize the technician. He did a great job.”

“I would like to recognize the installation crew for their exceptional service.”

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“CroppMetcalfe did a good job and got rid of the bugs.”

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“Responsive and expert service”

“Everyone who has come here over the years has been excellent”

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“When I call about my heating and air they come out the same day. This is very important when you have ac problems.”

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“I was most satisfied because they took the contract with the other company they bought out very well. Not only did they do the termite and pest inspection but they also made recommendations on prevention as well.”

“I was satisfied with the workmanship of the master shower.”

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

“They met or exceeded my expectations in every area.”

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“They met my expectations. They just went down in the cellar under the house to check for termites.”

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“I would recognize our last service person. He was just very thorough, communicated very well, and went the extra mile.”

“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”

“I am most satisfied with the fact that the prices seem to be okay and they are reliable.”

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“The tech that came out this time was the only time they did a good job.”

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“Crop Metcalfe always does a good job. They were doing pest control for me. I'd give them an A+. They did a good job.”

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”

“I guess it was OK. The service was fine—but it didn't get rid of my problem with the mice, and they put traps down. But I did the same thing, and nothing was caught or anything. So, I think I wasted my money on that. I guess I'd grade it about a B.”

“Crop Metcalfe did pest control. I would rate them good. Customer service was good, but on certain occasions they mismanaged the appointments, so that's why I'm saying good. At least they get the job done.”

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give Crop Metcalfe an A+.”

“I love the way the silver plan that we're doing is set up. They send me an email reminder that we set your next appointment up for this date. Very easy if I needed to change it—which I did have to change it this time—and it's very easily handled. They did real good. They have done pest control for us. I'd grade it A+.”

“I had no complaints with Crop Metcalfe. I would recommend them. They did routine service for pest control.”

“We called Crop Metcalfe out at the beginning of the summer, because we had some issues with mosquitoes and wasps, and stuff like that. There was a wasp nest, and there were some mosquito issues. I would say it was an A. The person that they sent out was very knowledgeable. They were very, very informative about the kind of pests that we were dealing with, and they were very, very informative about telling us the best way to go about treating them. They weren't like in a big rush, rushing or anything like that. They took their time and explained, and they laid out the different options that we would have to treat the pests that we were calling about. So, I would give them a high rating. I would say they're a good company, and the worker that they sent out was a good worker.”

“Just the people themselves made it positive. I had pest control. I would say I'd give them about a B. One of the technicians—just the whole process—there's only so much they can do.”

“What happened was they deal with the house on the corner, and when they dug up the ground, we had mice. We just had field mice—you know I would see one every now and then and everything, and I paid them all of this money to get rid of the field mice that were coming in my house. So, we put bait boxes all around my yard and all around outside, and I still had mice. I've contacted them. We go back and forth. I'd give them a D. I would never use them again.”

“Crop Metcalfe came out on a regular basis, and they kept up with the service, calling me, informing me when they were there, and they helped the situation I was going through at the time. They helped me out a lot with that. They would come out and put down spray for, at the time, where I used to live; I don't live there anymore. We had mice and roach infestation, so they would come out, put down traps, and spray the chemical spray. Then they would leave us some traps, and then they would also treat the outside perimeter of the house. I would give them an A+. They came on time and everything—whenever they were supposed to come.”

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

“The gentleman who came out worked very diligently and did the job extremely well. He was very knowledgeable. He did a termite service. It was an A+. I was really impressed.”

“We've been dealing with Crop Metcalfe for over 25 years, so I wouldn't if I wasn't satisfied with the service. They do our HVAC and also pest control. I'd give them an A.”

“They came, for the most part, when they were supposed to. They did pest control, so spraying for mosquitoes and doing like a couple times a year—just spraying around the house for various bugs. I'll give them a B.”

“Just, like, the service was not as effective as I thought it would be. I got mosquito spraying, and for almost every treatment, it only lasted maybe two weeks and they recommend thirty days between each treatment—so by the middle of that time frame, it was as if they didn't do anything. And then the other thing was the scheduling—they were supposed to come out one day, and they sent me emails to say that they couldn't make it; they would come back the next day, when in fact they couldn't come back. It took a whole other month for them to come out, so rather than prioritize my service because they missed it, they just folded it into the regular rotation for the following month—which meant that I didn't get the service at the scheduled time, and I just got bumped to the next month. I'd give them a C+.”

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“They preschedule all my pest control appts, leaving the onus on me to reschedule if the time doesn't work for me (i.e. I want to be home so I can let them into the house/attic). The last time I did call and schedule a visit that worked for me, they cancelled the morning appt due to a technician injury, offered to reschedule for the afternoon, which I accepted, but no one ever showed up and since they weren't supposed to come until after 5pm, they weren't even around for me to call and complain to!”

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“Great job!”

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