Green Mango Pest Control

jwood480

2 weeks ago

Disappointing Service After More Than 6 Years as a Customer I’ve been a Green Mango customer for over 6 years and, up until my most recent service in October 2026, I had always been happy with their service. Unfortunately, this last experience completely changed my opinion of the company. The technician arrived at my home, sat inside the company truck for over 20 minutes, got out, left paperwork indicating that my home had been serviced, and then left. The problem? I have exterior security cameras that record 24/7, including a Ring doorbell camera at my front door. After reviewing the footage, I watched the technician pull up and sit in the truck for over 20 minutes. He then got out, walked to my front door, left the paperwork, returned to the truck, sat there for another 8 minutes, and drove away. My cameras clearly documented what happened, and I saw no evidence that the service I was paying for had actually been performed. I called Green Mango the following day and canceled my service. They apologized, offered to send someone back out to redo the service, and said a manager would call me. I declined. I simply asked them to credit my account for the service that I believe was never performed. I told them there was no need to reschedule or have management call because, at that point, the trust had been broken. After more than 6 years of being a loyal customer, this was extremely disappointing. Mistakes can happen, but leaving paperwork indicating that a service was completed when the available video footage appears to show otherwise is unacceptable. Trust is earned, and once it’s broken, an apology isn’t always enough. Unfortunately, Green Mango has lost me as a customer. I hope management takes this complaint seriously so other longtime customers don’t have a similar experience.

Veronica Sanchez

2 months ago

Luis has visited my mother’s home a couple times, and he has been absolutely amazing. He has gone above and beyond to ensure she understands the plan & solution for her rodent issue, providing reassurance & peace of mind throughout the entire process. His professionalism & knowledge have been amazing. I cannot say enough positive things about Green Mango & especially Luis. Based on our experience, I am recommending you to all our neighbors & have decided to sign up for service myself. Thank you for the outstanding customer service!

Sarah Poppy

a month ago

Increasing price, declining service I started using Green Mango in the beginning of 2024. I was happy with the service but that has started to change in the last six months or so. The tide started to turn in February of this year, which is when changed how they bill and increased the price. I used to pay $60 and was charged after the service was completed, which was approximately every six weeks. This year they began charging once a month whether you had service or not. They also increased the cost to $70. Doing the math on that, it's about a $300/year increase in the cost! And after looking at my upcoming service dates, they are increasing the time between services to about eight weeks. (I forgot to add they increased the cost to $73.50 in August. I called to ask why the price went up and was only told that I could find the billing details on my customer portal. I looked, there was no information on the increase.) As for the quality of the service, that really started to deteriorate this summer. I'm not sure if that coincided with them switching to the backpack sprayers since I only found out about that the last time they serviced my property. This summer I just started seeing more bugs inside my house than I had since I started service with them in 2024. Most recently I have had a significant number of crickets getting into my house. I called them to schedule a re-treat which was supposed to be the following day. The day of the scheduled service I got an email saying there was an emergency and they would not be able to make it and they would be in touch to schedule a new day. I'm still waiting for this to be rescheduled. I will be finding a new pest control company.

Kim Possehl

4 months ago

I had been a customer of Arizona Best pest control company before it was acquired by Green Mango. Since the transition, the service experience declined significantly. I often had to call to find out when my service was scheduled, there was no clear arrival window, and my service frequency changed from monthly to every other month during peak scorpion season without clear notice. When I decided to cancel, I emailed my cancellation request. Green Mango responded asking why I wanted to cancel. One month after sending the cancellation notice I was billed under a monthly subscription model for a period in which no technician came to my home and no service was performed. Customer service was unwilling to remove the charge or transfer me to someone who could address my concerns, and I was told to wait for an email. This experience reflected poorly on the company. The lack of communication, inconsistent scheduling, and refusal to promptly address a billing dispute demonstrated a disregard for customers’ time and trust. I cannot recommend Green Mango based on how this situation was handled. Update: After posting this review, Green Mango asked me to contact them. However, I had already emailed and called multiple times regarding this issue before posting the review. My cancellation request was submitted on May 23, 2026, and I am still awaiting resolution of the disputed $46 balance charged on June 11 and account cancelled.

Lisa Perry

4 months ago

We've been using AZ Best Choice since 2010. Previous review by myself gave them 5 stars. However, since Green Mango has taken over, the customer service has been less than stellar. So far, I've been charged for a service I didn't have (I got it corrected), my regular technician has been taken off our route, and communication with them is horrible. When receiving texts for date of service, PLEASE give a time or a window of time of when to expect a technician. I don't have all day to wait around. When I called to ask for a time window, I was told "well, with 40,000 customers, we don't give customized service". THAT is why I was with AZ Best Choice to being with; they were excellent in communication. Green Mango, however, needs a LOT of training in keeping customers happy. Seriously thinking about moving my pest and termite account to someone local that CARES.