PURCOR Pest Solutions

Lydia Rodriguez

3 months ago

Taylor is an excellent worker and very good in what he does. But is getting to pricey for me. I love the professionalism and their work and I do want to continue with this company as long as they're willing to continue working with me..

Courtney Britton

5 months ago

His service was excellent. He was exactly on time and did a complete and thorough job. He answered all of my husbands and my questions and he was very polite and respectful. He moved quickly and did an extraordinary job. Even in the heat of Cape Coral he took the time to ensure every spider web was gone and sprinkled bait trap around the entire home. I would easily recommend this person to anyone I know.

Terri Lewis

2 months ago

We hired this company for rodent exclusion work, but the job was not completed as quoted. After multiple calls to the office went unanswered, we finally received a callback and were offered a rebate as agreed but had not been granted as invoices continue at full amount. Additionally , the underlying issue was never resolved—rodents returned within a week of the 'completed' service, despite this being covered under warranty. Since then, repeated calls to the main office have gone unreturned, with no resolution in sight. Based on our experience with incomplete work, lack of follow-through on warranty obligations, and consistently unresponsive customer service, I would not recommend this company.

Steve Hagewood

4 months ago

PURCOR purchased the local pest control service we already had in place a couple of years ago. They continued with excellent, prompt and courteous monthly service for rodent control bait boxes around our four-plex. Price was excellent, based upon one sum for the four units, which we all split. Joe, our guy, was always on time and communicated every detail as needed. We recommend this company. Only issue was the call in voice prompt service, too lengthy and difficult to get to speak with a live representative.

Kai Destine

3 months ago

I have never experienced such poor customer service. I understand that Purcor acquired my original pest control company, and perhaps the transition contributed to how my account has been handled, but the experience has been unacceptable. Since the end of last year, I have repeatedly scheduled appointments where no one shows up. Each time, I’m told, “We don’t know what happened, please give us another chance to make it right,” yet the same issue continues. I’ve also been told multiple times that a supervisor would call me back, but I have never received a return call. At one point, I contacted the cancellation department, and the representative assured me she would resolve everything and asked me not to cancel. She even documented her promises in an email, which gave me confidence to give your company another opportunity. Unfortunately, no one showed up again. I followed up by email and received no response, and when I called, I was once again told a supervisor would reach out—yet no one did. After weeks of trying to resolve this, I finally spoke with Misty. While I typically avoid escalating issues, the repeated lack of service and communication has been extremely frustrating. During this call, she raised her voice and told me I would have to wait, which only added to my disappointment. This level of service is unacceptable. I sincerely hope your company takes steps to improve how customers are treated. Growth is important, but it should never come at the expense of basic customer care and accountability.