Romney Pest Control

Chirag Soni

3 months ago

I am extremely disappointed with how Romney Pest Control has handled what has been over a 5 years of relationship with multiple accounts. This review reflects a pattern of behavior, not a one-off issue. Over time, I’ve noticed repeated instances of price increases being applied without any prior communication—despite clearly instructing the company to notify me in advance of any changes. When I questioned a recent charge, I was offered a reversal to that excess charge, which only reinforces the concern that these increases are being applied without transparency rather than as part of a thoughtful customer-first approach. Beyond billing concerns, the quality of service has steadily declined. There have been multiple instances of incomplete or careless work, ineffective pest treatments that required repeated follow-ups for the same issue, and a lack of attention to areas where pest activity was clearly increasing. On several occasions, interior treatments were specifically requested but not performed, which is both frustrating and unacceptable. Most recently, I requested a complimentary follow-up service, but instead, a recurring service was scheduled within two months without proper explanation. When I raised this, I was told it was a system pulling th appointment early, yet there was no meaningful follow-up on the actual service I needed. Instead, I’ve continued to receive multiple calls promoting unrelated services like free termite inspections, which only adds to the frustration. At this point, it feels like customer retention, service quality, and communication have taken a back seat. After years of loyalty, I expected a higher level of professionalism, accountability, and consistency. Charge is way higher than the current market charge. This experience has been disappointing, and I hope the business takes this feedback seriously and makes the necessary improvements.

Trish Battle

3 months ago

Thank you Gazi for your prompt attention and helping discover why we were seeing so many ants and spraying good for them. We feel like Romney technicians listen and care when they are here. We do wish Romney could provide a better window of time when they will be here.

Nelson Reese

5 months ago

Jason was prompt in his arrival and was very nice and polite. He did a very thorough job in the application of our pest control services today. We are glad to have him as our service professional and look forward to seeing him again on future service visits!

Mike Vela

2 months ago

Romney pest control came to set racoon traps in the attic for a price of 400 dollars and after 2 weeks we caught 1 on the weekend. I called Romney pest control because their add says they are open 24 hours, which they are not. I called back yesterday to inform them we still had racoons in the attic and they informed me it would cost another 200 dollars to set more traps or 75 dollars each time they come check the traps, my choice. The service we received was poor at best from their customer service that say they will call you back and they don't until I call back and ask to speak a manager. Poor service all the way around. We will never use them again. Thank you. Mike

thuan nguyen

9 months ago

Bailey provided excellent pest control service. He was extremely detailed, thorough, and professional throughout the process. I truly appreciate his quality of work and attention to details. He is super friendly and professional — highly recommend him!