Allied Outdoor Solutions
1st year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Allied Outdoor Solutions has received 4.2 out of 5 stars based on 103 customer reviews. Learn about Our Research Process.
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12
1st year as a Best Pick Call
"Simply put, we have two goals at Allied Outdoor Solutions: first, to provide premier products and the highest-quality materials, and second, to provide exceptional customer service before, during, and after every project."

Drew Williams | President
Company Information
Services Offered
Allied Outdoor Solutions constructs outdoor kitchens, shade structures such as pergolas and patio covers, fire features, and pools. In addition, Allied offers Carvestone overlays for pool decks, driveways, patios, and pergolas; remodels pools; and installs decorative concrete, travertine, pavers, and other hardscape offerings.
Warranty
The company offers various warranties, depending on the work completed.
Company History
Allied Outdoor Solutions is locally owned by the Teekell family, who has been involved in the home improvement industry since 1988.
Additional Information
Allied Outdoor Solutions is a full-service design and build firm that creates custom outdoor living spaces that are tailored to each client's vision.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1557 W. Sam Houston Parkway N. Suite 140
Houston, TX 77043
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 2:00 pm
Sun
Closed

Compiled Score:

Allied Outdoor Solutions has received 4.2 out of 5 stars based on 103 customer reviews. Learn about Our Research Process.
5
68
4
16
3
5
2
2
1
12
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Review by
10/03/2021

“Our salesman was outstanding and helped us all the way through the process; however, our project manager did not tend to the job well and there were countless delays”

Review by
10/02/2021

No review comments provided

Review by
10/02/2021

No review comments provided

Review by
10/02/2021

No review comments provided

Review by
09/22/2021

“They know; there were issues in the progress.”

Review by
09/15/2021

“If they fix my problem I would recommend them.”

Review by
09/14/2021

No review comments provided

Review by
09/14/2021

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Review by
09/04/2021

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Review by
08/31/2021

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Review by
08/30/2021

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Review by
08/20/2021

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Review by
08/19/2021

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Review by
08/19/2021

“They did a great job”

Review by
08/18/2021

No review comments provided

Review by
08/17/2021

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Review by
08/17/2021

“They provided great customer service, were good with their work, and did the job they said they would do. They were on time, and I am happy with the results.”

Review by
08/17/2021

No review comments provided

Review by
08/16/2021

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Review by
08/16/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

“Very organized and precise work”

Review by
08/15/2021

No review comments provided

Review by
08/11/2021

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Review by
08/11/2021

“Project manager did a good job of getting back to us when we had questions. Overall, construction crews and work quality were excellent. There is still a water issue to be resolved. Waiting for a call to schedule the work to route the rainwater away from the covered area of the courtyard.”

Review by
08/08/2021

No review comments provided

Review by
08/06/2021

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Review by
08/06/2021

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Review by
08/06/2021

“Allied Outdoor Solutions was flexible and accommodating with allowing me to make decision changes once the project had started.”

Review by
08/06/2021

“I am not likely to recommend Allied Outdoor Solutions - Dallas because when I first met the workers, they were very friendly, seemed to be trustworthy, very engaged, easy to communicate with, and they promised to be involved from the beginning to the end. Once we decided to sign the contract, the communication was very sparse. I would send text messages and voicemails, and they wouldn't call me back. It was very difficult to know where we were in the project, and what was gonna happen next. This was especially true when we were finishing up. They said they were done and wanted to come by to do a final inspection, and wanted me to pay the final balance of what was owed. When they came out, I found a dozen problems that they hadn't dealt with, especially with the cleanup. There was a mess everywhere. The guy they sent out was very young, inexperienced, and didn't have good customer service skills. He wanted to argue with me about everything that I pointed out. For example, the shavings of metal on my patio that didn't get picked up. I explained that if we were to walk out on the patio barefoot, we would get a staple on our feet. He just made comments that I was being a little overly critical. For example, "thats not so bad, that would be easy for you to pick up." I didn't think it was my responsibility to do the cleanup after the workers left. The guy who they had come out at the end was annoying to work with because he doesn't know how to talk to customers.”

Review by
08/05/2021

No review comments provided

Review by
08/05/2021

No review comments provided

Review by
08/05/2021

“The sales representative was knowledgeable and helpful. Unfortunately, the work crew for the job did not arrived on the first day scheduled for work. When the crew finally arrived the next day, the job was performed well and the workmanship was great. Communication from most of the company was great throughout, save the work crew that failed to inform anyone that they wouldn't arrive at the job site until well into the afternoon.”

Review by
08/05/2021

“We are having an issue with part of our pool. We called twice with no reply, they came in and looked at the part of the pool that was cracking and said they aren't responsiblefor it so I am extremely unhappy.”

Review by
08/05/2021

“Scheduling process has too many conflicting times, they'd call me after the guys showed up.”

Review by
08/05/2021

“At this time I’m very disappointed with the work. The same week the slab was poured, it cracked.”

Review by
08/05/2021

No review comments provided

Review by
08/05/2021

No review comments provided

Review by
08/05/2021

“Awful, samples do not match to sales presentation, overpriced concrete which was poured on ground without any underlayment (gravel, sand or at least plastic)”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

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Review by
08/04/2021

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Review by
08/04/2021

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Review by
08/03/2021

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Review by
08/03/2021

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Review by
08/03/2021

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Review by
08/03/2021

“Scheduling was difficult due to the pandemic and project took a lot longer than anticipated. The work performed was excellent, but dealing with one of the project managers about our dogs was trying on my patience.”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“would not feel comfortable with recommending. We had too many small instances of problems with work schedule and lack of communications”

Review by
08/03/2021

“The work has not been done yet.”

Review by
08/03/2021

“I contacted and contracted with Allied to complete a 500+sqft patio, with carvestone and a gas firepit for $21,472 and immediately paid cash deposit. Was so excited as I was initially impressed with the professionalism of both the salesperson and the project manager. I am a firm believer in always giving folks the benefit of the doubt and exercised a three strike policy with AOS.....even threw in a 4th for good measure. Red Flag#1: The 520 sqft patio concrete work was quoted at a cost of $6574. site was diagramed and walked multiple times with the salesperson. Upon visit from project manager - PM informed me that salesperson mis-calculated grades and would need an additional $1800 in materials. I was understandably taken back but did ask for a breakdown of concrete yardage initially assumed and what pm thought it would take to justify the delta. After explaining that the avg depth of the slab was 8 inches and the numbers simply didn't make sense the pm then informed me that he would just "swallow" the cost.......... because the breakout would be too complicated....... Red Flag#2: 1 week later I get a voicemail from salesperson informing me that pm informed him I was asking about a small irrigation scope of work that I would need to pay for because we absolutely did not talk about that. I returned the call and reminded him of the email where he confirmed the irrigation scope of work was absolutely included in the contract attached for me to sign..... he admitted it slipped his mind and dropped the request. (email and voicemail available on request) Red Flag#3: I receive a call that we need to pick out stone for the firepit - I clarified with salesperson which stones were available. I immediately chose from provided website and were informed that I couldn't use the stone for the firepit. I then chose another combination and was then informed that the 2nd stone wouldn't work without explanation. figuring there was a severe lack of communication my wife and I found a gas fire pit we liked on the Allied outdoor solutions gallery page and asked just to replicate that. I was then informed that they don't know what stone was used and don't have records......... Again - by this point I was as astonished as I hope the reader is. I have all of these emails for record available upon request. At this point I asked for what options I COULD use..... still haven't heard back. Red Flag #4 - final straw: 4 weeks after initial work was supposed to begin pm kept delaying by 3 days saying contractor was just finishing up other work and would be there the next day....... I was promised the permit was in hand. After calling the city of McKinney I was informed no such permit had been applied for. I immediately called my salesperson and essentially begged for my cash deposit back and ensured I would not pursue any additional recourse other than the BBB report I am working with them on completing. He was wonderful - he apologized for all of the above and assured me all 4 red flags were strange flukes and AOS did refund my deposit. I immediately had a competitor complete the project at a fraction of the cost with all of the materials that AOS said couldn't be used.”

Review by
08/03/2021

“I Will not recommend this company to anyone. They use their big business sales tactics to make you feel like you are getting a high quality product/service for the premium that you are paying versus other small contractors, then when the work isn’t up to what they promised, the excuses start coming.”

Review by
03/02/2020

No review comments provided

Review by
01/08/2020

“Excellent staff, from original estimate, the workers themselves, and the supervisor checking the work and checking with us.”

Review by
01/06/2020

“Allied Outdoor Solutions is excellent. I would use them again.”

Review by
01/06/2020

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
09/26/2019

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Review by
09/24/2019

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Review by
09/23/2019

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Review by
09/21/2019

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Review by
09/19/2019

No review comments provided

Review by
09/19/2019

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Review by
09/19/2019

“The work was very good and caring.”

Review by
09/19/2019

“The project was kind of slow and it took a long time once it got started.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

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Review by
09/17/2019

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Review by
09/17/2019

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Review by
09/17/2019

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Review by
09/12/2019

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Review by
09/10/2019

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Review by
09/10/2019

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Review by
09/10/2019

“Completed carvestone project over my front walkway in an efficient manner, and it really looks great.”

Review by
09/09/2019

“The work involved removing the old cement and installing a new cement driveway from the alleyway behind my house to the garage. Weather caused a delay during the project but no blame was attached because of the time of year (Feb). During removal of old cement a sprinkler water line was severed. The line was repaired as a matter of routine by the work crew.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

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Review by
09/09/2019

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Review by
09/09/2019

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Review by
09/09/2019

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Review by
09/06/2019

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Review by
09/06/2019

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Review by
09/05/2019

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Review by
09/05/2019

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Review by
09/05/2019

“Allied Outdoor Solutions did a nice job. The pour was done well.”

Review by
09/05/2019

“If you get a bad Foreman, you will be sorry. Quality of work is good, but be prepared to give guidance to the workers.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

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Review by
10/22/2018

“I called them and they are nice. They could not get to me right away. The owner in Houston sent me a nice letter explaining that it would be a while. The letter read like I would get a really good price. When the man came and gave the data, they were willing to knock down a wall for me. The walkway was done in a way that I wanted. The style and width were great. The time set originally for the project was not met. No one came. They appoligized. I had to call back for a reschedule. They thought that they had already done the work. They came out and I did not know they were coming. I was home though. They did not know how to get to my porch. They did do a nice job covering the sewer area. I did have two sprinkler heads that got broken. I called my sprinkler people to fix it because it was getting hot. The man who came for the bill told me that they could have fixed it. They did pay me for it but wanted me to work with them first. I needed to get sprinklers repaired. The walkway was also put on top of one of my sprinkler heads. I had to get the sprinkler company back out to rerun the system. It was more money to correct. I think they really need to make sure no sprinklers are need their job site.”

Review by
10/09/2018

“Great service and product”

Review by
09/09/2018

No review comments provided

Review by
09/04/2018

No review comments provided

Review by
09/04/2018

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Review by
09/04/2018

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Review by
09/04/2018

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Review by
09/04/2018

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Review by
09/04/2018

No review comments provided

Review by
09/04/2018

“Sales, project manager, and actual crew performing the work do not communicate. Be prepared to be your own project manager, including scheduling the crew, when working with this company.”

Review by
09/03/2018

“My overlay still looks fabulous! I have given away all of my catalogues to friends, old & new!”

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