Every inbound call represents a potential qualified lead. To make the most of each call, keep the following best practices in mind.
Qualify the lead before collecting Personal Identifiable Information (PII)
Once PII is collected, a call is billable. Before requesting PII, confirm that the caller's project aligns with the services your company provides and that their property falls within your service area.
Return missed calls promptly, ensuring TCPA compliance
Try to return missed calls within 5 to 15 minutes of receipt during regular business hours. This maximizes the likelihood that you'll reach the caller and that their project will be fresh in their mind. Your callback procedures must adhere to TCPA guidelines.
Submit call disputes within 7 days
Routinely audit your inbound calls and submit disputes via Rallio within seven days of receiving the call. Review the criteria for billable calls under the qualitative model here.
Questions?
We're here to help! Reach out to our support team or your Account Manager with any questions.