One Hour Heating & Air Conditioning
2nd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 206 Surveys
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Compiled Score: star star star star star
One Hour Heating & Air Conditioning has received 5 out of 5 stars (A-rating) based on 206 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"At One Hour, our mission states: 'We serve people with the highest degree of honesty and business integrity.' Every day, our company lives up to this challenge. We strive to exceed each customer's needs by providing excellent HVAC service and only hiring the most competent, friendly, and trustworthy technicians in the business."

Billy Wykle | General Manager
Company Information
Services Offered
One Hour Heating & Air Conditioning provides residential customers with repair, maintenance, and installation services for air conditioners, furnaces, and boilers. The company also offers whole-home air filtration systems, duct cleaning, and custom zoning.
Warranty
The company provides product warranties ranging from 30 days to a lifetime guarantee. One Hour also guarantees 100 percent customer satisfaction and on-time service.
Company History
One Hour was established as P&J Heating and Air (1972), which merged with Air Wise and Best Heating (1946) in the 80s. The family-owned-and-operated company became a local branch of the American Comfort franchise in 2003.
Distinctions
The company received Top 25 Franchise Awards in 2013, 2015, and 2016 and Top Net Promoter Score Awards from 2012 to 2016.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“It was absolutely positive. I would give One Hour a ten. They're always on time. They're always here when we need them. They're very good. I'd give them an A+.”

“Everything is working great. I've been dealing with them from way back in the '80s. They do good work, and they know what they're doing. I'd give them an A+ for the overall experience.”

“They did excellent work. I had no complaints. I would recommend them. They're great.”

“I've had them for years. Rosie, who's the secretary or something, always helps me. And just prompt service—it makes you happy to just hear them answer the phone. 'What can I do to make your day great?' And they just come—if you call them. They are there, it's just good. They put in a new furnace/air conditioner for us maybe three years ago. I would grade them an A+, and I would recommend them.”

“They came and worked on my air conditioning. I've used them for years—they've been great. I would grade them A+”

“They've done things for us multiple times. It was great. They were clean. The job was done fast and efficient. They did regular maintenance, and they did a full install of the A/C and heating conditioner. They get an A+. I'd recommend them.”

“I had them for so long before they were called One Hour, always great, and always efficient. I would rate them A+, their customer service was just fine.”

“I liked the guys. I liked everybody. We get a new guy every time, but no problem. They put those things on their shoes. They're fine. They're great. They just do maintenance work. The HVAC. They're A+.”

“We've never had a bad experience with those guys. We've been members for three, maybe four years. It's been going great. I like their punctuality. That's the main thing. With one exception, they always show up in a timely fashion. I'd rate them A for the overall experience.”

“It was very positive. I used them for many, many years. I'm very comfortable with them. They do good work. They're easy to deal with. No complaints, and I would highly recommend them.”

“They're a good company. I've been doing business with them for thirty-five years. I'd give them an A+.”

“They were very timely and polite. They put their plastic shoes on, and they were very of our house, so I enjoyed having them. I would rate them A+.”

“They are the one I am using for our maintenance, for all the seasons. They are pretty good, the people are good, and the timing is working out. I would definitely grade them A+.”

“They didn't mosey around. They went right to business. They measured everything—our heat and our cooling and everything. They did a good job. They're A+.”

“When One Hour comes, if they see anything that's a possible problem down the road, they explain it to me. It's my option, and they'll make suggestions like, 'Maybe you don't need to do it this year. You may want to keep it in mind for next year.' If there is something, they'll explain why that would be a good idea to do it, but they don't pressure me. I really like that. I'd give them an A+.”

“It's always positive. They do good work. All their technicians that have been out here are very friendly, and those who have been out here more than once remember they've been here and who I am. They do A+ work.”

“I think if I've been with them for thirty-five years, it says for itself what I think. I've had them for thirty-five years, and they're always on time. They're always courteous. They always do a good job. I would definitely recommend them. I'd give them an A+ for everything.”

“They are very responsive, they get out there when I need them, and they took care of my maintenance as well for two locations. Two residences—one is a home and the other is a rental, they did maintenance on both, and on the rental they did a repair. They are doing the maintenance now, we've used them for quite a few years. I would grade them A+”

“I've been doing business with One Hour for over 20 years. They do a good job. They're reliable. I'd give them an A+. I'm very happy with them.”

“I've been using them for a few years, and they always come when they're supposed to and do what they're supposed to. I had no complaints, and I'd definitely recommend them.”

“They did a very good job. The men did a very good job, and we had no criticism of it. I'd give them an A.”

“They were just very thorough. I'd rate them A.”

“They installed our furnace, and we had them for maintenance, so we're happy with them. I would grade them A, no complaints. They are very knowledgeable, and they know what they are doing. No complaints.”

“He was very polite and courteous. I'd give them at least an A.”

“It was good. I have a contract with them, so that kind of makes me a repeat call. I'd give them an A. No complaints with punctuality, customer service, or cleanliness.”

“They did our new furnace. It was good. I liked it because they scheduled twice a year—once for air conditioning and once for heating. I don't have to call. They get an A.”

“I've used them for a couple of years. It's typically positive. It's my daughter that deals with them one on one when I'm not there. They're very reliable. They remind me every year they need to come out. I'm on their plan. It's like a maintenance plan. I didn't have any complaints. I'd give them an A. Their quality and expertise were very good.”

“They are fine. They were good, all good. They get all A's.”

“They were here a couple of weeks ago. We've had a relationship with that company for several years. I would rate them A and recommend them.”

“He came out, he did his thing, he was very timely about it and left. No problems, all was good, correct.”

“One Hour just do good work. I would grade them A. Very good.”

“We have a service contract. I've always had no problems with them. It was ages ago that he did the service. It was months ago. Personally, I wasn't even home when it happened. No complaints, so they're an A. The work has been done properly. Right now, the air conditioner works like a charm. I've been using them for years, so I'm very happy with what happened.”

“I had no problems with them. They came in. They did what they said they were going to do. They finished up, and they left. It was fine. I'd rate them A.”

“They did the cleaning of the furnace for summer. It was fine. Everything was fine. Nothing happened. No problems, so they get an A. It was good. Customer service was very good. I've had them for I don't know how long, and I've never had a problem.”

“It was fine. They're good. Their customer service is good. I'm not using them anymore, but not for anything bad. I didn't have any complaints, and I would absolutely recommend them.”

“I had no complaints, and I'd recommend them.”

“We have a contract with them. They show up when they're supposed to, and they get the job done. They get an A.”

“I deal with them all the time, they are very good. They come when they say they're going to come, they do the job, and that's it. They're A-grade.”

“It was very positive. The fellas were very pleasant. They were very polite. They knew what they were doing. I'd give them an A.”

“I like their technician. They get an A.”

“I like everything about them. Overall, I'd give them an A.”

“They come out on Saturday. It's hard for my wife or I to take off, so we were kind of in a pickle with appointments. That's what we liked about that. I'd give them an A. I trust these guys.”

“They're accurate. I've been with the company for a long while, so good work with them. Annual maintenance. They get an A.”

“I always have a positive experience. It was just far enough away, or long ago. As always, I appreciate that they care about cleanliness of my house. They always put on foot coverings or whatever even though I told them it's OK, they don't have to. They put them on anyway. They seem to be very thorough. They never really rush. They discuss all options with me, so I can make a good, educated choice. I just have no problems with One Hour ever. I'd give them an A.”

“It was very good. I liked the courtesy, the efficiency. Very good. They deserve an A.”

“It really wasn't anything special. It was just an annual check on a system they installed a year ago. I wasn't expecting any problems, and there weren't any problems. They're reliable. They say they're coming on a certain day at a certain time, and they are here. We felt they installed a system that was adequate and correct for our house. I'd give them an A.”

“They were friendly, efficient. They did a good job. They installed a brand-new A/C and heating. For the overall experience, I'd give them an A.”

“The work that they did was a couple of years ago, and they do maintenance for me. They're usually pretty timely, and they were able to help me out in a pinch when my conditioner went down. I'd give them an A-.”

“We've used them for several years. They're very reliable. They're efficient, and when they schedule an appointment, they always notify you the morning of and when the person is on the way to your house. Their repair people are competent. They know what they're doing, and they're friendly. It's a good process, and we've always been satisfied with the work that they've done. They'd get an A. There were a couple of times when they didn't quite get it figured out initially, but they came back and got it right.”

“I had a positive experience.”

“There isn't nothing in particular, but I think they do a good job. I would rate them A.”

“They were on time and did the work. I have a contract with them. On the last visit, I would grade them A.”

“Overall, it was good. They did maintenance for me. It's good. There are some issues that he can't resolve because it's the issue of product, not him. I would grade them an A-.”

“I like their service and the people that come out. They're A-grade.”

“It was very positive. They checked back with me. They scheduled their guys. When they said they were coming, they came. The guy came. He was real courteous, nice guy, and helped take care of us.”

“I had a positive experience with them.”

“They have done work for us in the past. They are a good company.”

“We always have a good experience, we really like One Hour. That's why we do the $20 maintenance a month. They're very straightforward—they recommend things to get. In fact, we got our air conditioner and furnace through them in the last seven years. Because we got that plan, they're here, and they've recommended other things that we think have really helped us. So we really like them, and the guys that come out are really great. They have to get an A. We never have problem with them. We recommend them all the time.”

“I've used them for a long time, and I am always happy with the service. Since I've used them for so long, I know the technicians, and they're very steady in their work. They treat me fairly and respectfully. They do a nice job. They're very efficient and professional. They are an A+ company.”

“They checked the air conditioning unit and changed the filters. Everything has held up. Steve did wonderful work. I would recommend them, and I'd give them an A+.”

“I've used One Hour Heating & Air Conditioning for years, and I've never had any complaints. They did work for my mother last time. Nobody's perfect, so I would give them an A rating.”

“One Hour Heating & Air Conditioning came to check out my air conditioner, and I would give them an A+.”

“Everything was fine. He came in, did what he had to do, and was done and out. I've been with One Hour for over 20 years. They are reliable. I would refer them to others, and I would give them an A+.”

“They did the job they were supposed to do. They installed a new air conditioner for me, and it's been working well. The workers were good. I'd give them an A+.”

“It was fine. I've used One Hour Heating & Air Conditioning for a couple of years, and I would give them an A rating.”

“I liked the attitude of the serviceman. He was very friendly and explained everything he was doing. They did a good job. I would use the company again. I have recommended them. My father used them first, and he recommended them to us. I would give them an A.”

“We've always had a positive experience with One Hour. The technicians are fine, and their customer service is very good. We've been using them for ten years. We chose the company because we got our furnace from them. I would refer them to others. They're an A+.”

“The customer service was fine. I would refer One Hour to a friend or family member. I have been using them since 2005. Everything was fine. I would grade them as an A+.”

“My experience working with One Hour has been positive because they are timely and very good. They come out and check everything every season; the last thing they checked was our air conditioning system. I'd rate them as an A+.”

“They come out twice a year, and they are coming again next month because we are on a contract with them for maintenance. I have referred them in the past. Ninety-eight percent of the time, they are fine. I would give them an A+ rating.”

“They come twice a year because I have the club membership and get service every six months. I got it when I bought the furnace and air conditioner. It's not like the best service I've ever had, but I haven't had any problems, and it's been 14 years.”

“He checked the air conditioner. Everything was fine, including the worker. I'm satisfied with the way he did everything, so they get an A+.”

“One Hour does a service tune-up on our furnace and air conditioner every year. We've been using their contract services for as long as I can remember. I use them because they are reliable, and we have always had a good experience with them. They've earned an A+.”

“I think they replaced our furnace and air conditioner two years ago, but now they do seasonal checks of our furnace and air conditioning unit. The technicians are fine; they are always very nice and friendly. We have been using them for probably a good five or six years. They are probably the most thorough, and they are on top of things. They call us with reminders. They deserve an A+.”

“We've used One Hour for years, and they've always been attentive to our needs. The last time they were here, they cleaned and checked our air conditioning unit. The service took about an hour and a half. I'll give them an A.”

“They come out when they are supposed to, and they do a good job. They are very courteous, too. They always put those things over their shoes and try not to mess up the carpet. They come out for annual maintenance. We've used them for a long time. I think they aren't too far away from us. They're an A+ company.”

“One Hour Heating & Air Conditioning always comes on time and takes care of what needs to be done on the first visit. I would recommend them, and I'd give them an A+.”

“We've used them for many years. They do their work, and they are very friendly and polite. They check the HVAC system for the season; in the fall, they check the furnace, and in the spring, they check the air conditioner. I'd give them an A+ grade.”

“We've been with One Hour for a very long time, and I think they do very good work. Last time they were here, they basically got everything ready for the summer. They replaced our air conditioner's thermostat, and everything is holding up well. I would recommend the company. They're an A+.”

“They're on time, and they're friendly. They make sure that they put booties on when they come in the house. I would recommend them. I found out about them through a friend. I'll rate them as an A+.”

“We've been using One Hour Heating & Air Conditioning for about 15 years. They've done everything for us. The last time they came out was about eight months ago. It has been a positive experience, that's for sure; otherwise, we would've said something. We have a relatively new air conditioner, water tank, and heating unit, all of which they installed. They're efficient and quick, and they explain everything as they go along. We're happy with their service, so they get an A+ from us.”

“One Hour is always very helpful. They let me know what is going on and check everything out. The customer service was great; the workers were thorough, neat, and polite. It took them about a half hour—not very long. I've been using them for 30 years. I chose them because they were local. I would give them an A+ rating.”

“One Hour Heating & Air Conditioning did a good job. They put some new parts in my central air conditioner, and the technicians were really good. I would recommend them, and I would give them an A+.”

“The people were very friendly. They checked everything completely and talked to me about it. Last time I used them, they cleaned the air conditioner, and everything has held up very well with no problems. I have a service contract with them because my husband likes the convenience—they'll come out within an hour of a call. They are very reliable. They deserve an A+.”

“Everything was fine. They did an air conditioning check, and I would grade them as an A+. I would tell other homeowners that the technicians are trained and know their job well.”

“Working with One Hour was a positive experience because the salesperson was very knowledgeable. They cleaned up our furnace and changed the filters. I would give them an A+ rating.”

“Everything was fine; they did a good job. They cleaned the heating and air conditioning system—it was the yearly maintenance. I've used them for years. The people are very courteous, and the cleanup is good. I have no complaints. They did a good job—an A+.”

“We were satisfied with the work. It was good; everything is working fine. I would recommend them to others, and I would rate them as an A+. They did a good job.”

“Once a year, I get the furnace serviced. One Hour Heating & Air Conditioning is the company that does it for me, and I have used them for years. The guys who come out here are very good, as far as I am concerned. They check everything out. One year, they found something wrong, so he did a temporary fix and went back to the office to order a certain piece of the furnace. He came back that weekend to put that piece back in, and everything worked. I don't think there is any area of their service they can improve on. I would give them an A+ because I am happy.”

“We've used them for years, and we've been happy with the people who have come out. The workers are always very pleasant and know what they're talking about. The same person was coming out for quite a few years. The last time they came, it was for the yearly checkup on the furnace. I chose them because they installed our furnace and air conditioner. I would give them an A+ grade.”

“It has been a positive experience; otherwise, I wouldn't keep using them, and I have been using them for 14 years. They come every six months to fix the furnace and the air conditioner—the air conditioner in the summer and the furnace in the winter. I am on some kind of protection plan; I pay so much a month so that they will come to me if I am in need of immediate assistance, like if the furnace stops working in the winter. They're an A+.”

“They are great. I've used them for years. I have this program where you pay per month, so when the service is due, it's already paid for. That way, you keep up the maintenance like you should. They did a spring checkup for the A/C, and in the fall, they'll check out the furnace. The technicians are polite and always put booties on so they don't drag in any dirt. They answer questions, and they are courteous. I would rate them as an A+.”

“One Hour Heating & Air Conditioning does good work, and they are on time. They did good, quality work and cleaned up behind themselves. I would use them again. I would give them an A+ grade because they were good.”

“Working with One Hour was a positive experience because they did their job. Their quality of work was good. I would recommend the company, and I would give them an A+.”

“The servicemen are nice and well mannered, and they always do very good work. They came to check the system. I would recommend them. They're an A+”

“We have used One Hour for the past 10 or 15 years. The last time they came, they cleaned up the air conditioner. It was a positive experience because he was a real nice guy and did a lot of things. The quality of work was excellent. I'd give them an A+.”

“They're very good people. They put in a new furnace and air conditioning unit. The woman who came out to tell us about our options on which furnaces and air conditioners to choose was very knowledgeable. We had a hot water heater that started leaking on the same day they were installing the new furnace, and they were able to replace that for me. The quality of the work was excellent, and the workers are nice and knowledgeable. They do service on our units every year. Everything has been holding up fine—we've had no issues whatsoever. We chose One Hour due to a recommendation, and I'd use them again. In fact, my father has used them too. I would grade them an A+.”

“One Hour is a very good company. They come twice a year, and we are on the warranty. The technicians and their customer service are good—very professional, very clean, and efficient. They set a schedule and show up at the time they are supposed to. They did a good job. I would give them an A++ rating.”

“They have always been really good. I like the technicians, and they have good customer service. They are on time, and they have very nice workers that come in your house. They put in a new air conditioner, water heater, and furnace, and they do duct cleaning and all of our stuff for us all the time. The ladies that call you are very nice because they call you when your next cleaning service is up. I would definitely recommend them. I would rate them an A+.”

“One Hour Heating & Air is really great. We've used them for quite a few years. We have a maintenance agreement for our furnace and air conditioner. They check everything, make sure everything's working, and tell us if there's a problem. I'd grade them A+. I recommended them to several neighbors.”