One Hour Heating & Air Conditioning
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

One Hour Heating & Air Conditioning has received 4.7 out of 5 stars based on 65 customer surveys conducted through GuildQuality.
5
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6
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1
0
5th year as a Best Pick Call
"At One Hour, our mission states: 'We serve people with the highest degree of honesty and business integrity.' Every day, our company lives up to this challenge. We strive to exceed each customer's needs by providing excellent HVAC service and only hiring the most competent, friendly, and trustworthy technicians in the business."

Billy Wykle | General Manager
Company Information
Services Offered
One Hour Heating & Air Conditioning repairs, maintains, and installs furnaces, air conditioners, heat pumps, air handlers, and boilers. The company also offers duct cleaning, duct sealing, indoor quality solutions, zoning systems, and 24-hour service.
Warranty
The company provides a ten-year warranty on all systems installed by the company and lifetime unit replacement on high-efficiency systems.
Company History
The family-owned-and-operated company started in 1972 and became a branch of the One Hour Heating & Air Conditioning franchise in 2003.
Distinctions
The company received Top 25 Franchise Awards in 2013, 2015, 2016, and 2018 and Top Net Promoter Score Awards from 2012 to 2018.
Employee Information
Prospective employees must pass criminal background checks and drug testing. Employees wear shoe covers, drive marked vehicles, wear uniforms, and are regularly drug tested.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
3540 Sweson Ave
St. Charles, IL 60174
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

One Hour Heating & Air Conditioning has received 4.7 out of 5 stars based on 65 customer surveys conducted through GuildQuality.
5
54
4
6
3
3
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/16/2021

“ROSE - ALWAYS VERY PLEASANT TO WORK WITH1”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“Good quality work, done quickly. No mess afterwards.”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“None didn?t fix the problem only tried to sell me a new air conditioner”

Review by
08/11/2021

No review comments provided

Review by
08/10/2021

“They are all great.”

Review by
08/10/2021

“The guys they sent here one of the ladies, all of them were great.”

Review by
08/10/2021

“Being thorough met/exceeded my expectations.”

Review by
08/10/2021

“They arrived promptly after we called them.”

Review by
08/10/2021

“I've always found them to be very efficient and on time.”

Review by
08/06/2021

No review comments provided

Review by
08/06/2021

“Gerald Pitts did a good job. He knows what he is doing.”

Review by
08/06/2021

No review comments provided

Review by
08/06/2021

No review comments provided

Review by
08/06/2021

No review comments provided

Review by
08/06/2021

No review comments provided

Review by
08/05/2021

“They do good work.”

Review by
08/04/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“I have referred three new customers one customer did a full hvac installation. I think 1hr is a great company and have served me well.”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Have done so on many occasions”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Rose in the office is terrific. Rose is extremely easy to deal with. She is quick and efficient. She is easy to understand.”

Review by
08/03/2021

No review comments provided

Review by
01/06/2021

“American Comfort One Hour Heating & A/C met all of my expectations.”

Review by
12/16/2020

No review comments provided

Review by
12/16/2020

“Piyush Rami was very, very good.”

Review by
12/10/2020

No review comments provided

Review by
12/08/2020

“I would like to recognize Gerald for exceptional service.”

Review by
11/24/2020

“They did not exceed expectations. It was just what I expected.”

Review by
11/24/2020

No review comments provided

Review by
11/24/2020

“Jose Giardo is fantastic.”

Review by
11/24/2020

“They can take advantage of you.”

Review by
11/24/2020

“I haven't used them for a very long time, but when I did have them out, I think they overcharged me. They charged my air conditioning, and they charge the price for puron.”

Review by
11/18/2020

“I would recognize the last technician that was here. He was very good.”

Review by
11/18/2020

“Jose was wonderful.”

Review by
11/18/2020

“They met or exceeded my expectations because they always do what they say. Rose confirms everything, and is polite and personable. The guys are great. I have a bulldog and they are good with that. I am comfortable letting them in the house.”

Review by
11/18/2020

“I noticed every time a serviceman comes out, and it is always a different one, honestly they are all fine. However, every time they come out, they try to sell me extra. It is not that I need them, but they are extra. I did some of that in the beginning, but I don't do it anymore. I am tired of that.”

Review by
11/18/2020

“They are great. Their administrative staff and the people who come out to service the furnace, are professional and knowledgeable. We loved them.”

Review by
10/03/2019

“They are very professional and always on time.”

Review by
09/25/2019

No review comments provided

Review by
08/29/2019

No review comments provided

Review by
08/28/2019

“I have used them for a number of years and they have been very professional.”

Review by
08/28/2019

“Chad Huntington, the manager and the people who serviced the account were outstanding! They deserve to have their names mentioned. They were an excellent team The manager, again, is Chad Huddleson. I'd also like to mention Elton Maingao, Maxime Jossaint, and a guy that I only have the first name of--a guy named Dave.”

Review by
08/16/2019

“I'd like to recognize Sam for their exceptional service..”

Review by
08/15/2019

“I would like to recognize Van for his exceptional service.”

Review by
08/15/2019

“The last 2 service calls that were made they had to come back to resolve some things that weren't done. There is still one thing that needs to be fixed.”

Review by
08/15/2019

No review comments provided

Review by
08/14/2019

“I would like to recognize the two installers for their exceptional service.”

Review by
08/02/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/29/2019

“They are always on time and they know what they are doing.”

Review by
07/29/2019

“I would recommend them 100%.”

Review by
07/29/2019

“I've been with them for 15 years and have never had a problem. The technician I always request is professional, knowledgeable, and wonderful. It's a great company to work with.”

Review by
07/29/2019

“Everyone is courteous and kind every time the come out.”

Review by
07/29/2019

“I would like to recognize the technician for his exceptional service.”

Review by
07/29/2019

“I'm fine with everything!”

Review by
07/29/2019

“I don't have any names to recognize, but they were all pretty good.”

Review by
07/29/2019

No review comments provided

Review by
10/27/2018

“They met or exceeded my expectations with their general courtesy.”

Review by
10/27/2018

“Communication for scheduling and tech arrival time. Tech's explanation of his work and professionalism”

Review by
10/26/2018

“They were fine.”

Review by
10/24/2018

“The overall work. They did what they were scheduled to do.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

“They exceeded my expectations.”

Review by
10/23/2018

“They were reliable and consistent.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

“They met my expectations. I did clean up and did a good job.”

Review by
10/22/2018

“They always do a great job with customer service.”

Review by
10/20/2018

“American Comfort One Hour Heating & A/C met my expectations.”

Review by
10/19/2018

“They met my expectations. They came and looked at the furnace or air and did what they have to do.”

Review by
10/17/2018

“I am most satisfied with their punctuality and always keeping up with the appointments.”

Review by
10/17/2018

“They met my expectations because of their good customer service. They call ahead, and they are very efficient.”

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

No review comments provided

Review by
10/08/2018

“The level of service is not unexpected, and they were great, as usual.”

Review by
10/05/2018

“I feel they met my expectations by doing what they said they would do and they were on schedule. My sister referred me to the company and she also had a good experience.”

Review by
10/01/2018

No review comments provided

Review by
10/01/2018

“They are always good.”

Review by
10/01/2018

“Everything was good.”

Review by
10/01/2018

“Jeff was good.”

Review by
09/27/2018

“I was most satisfied with the workmanship. They did a great job.”

Review by
09/26/2018

“I was most satisfied with all aspects of the installation. The inspector for the village came, and he was impressed with the work that was done.”

Review by
09/26/2018

“They exceeded my expectations in the installation of the A/C. Beautiful job.”

Review by
09/26/2018

“I am happy with all of the dealings with them, no complaints!”

Review by
09/26/2018

“They met all of my expectations.”

Review by
06/25/2017

“I had a positive experience.”

Review by
06/25/2017

“They did excellent work. I had no complaints. I would recommend them. They're great.”

Review by
06/25/2017

“They were on time and did the work. I have a contract with them. On the last visit, I would grade them A.”

Review by
06/25/2017

“I like their service and the people that come out. They’re A-grade.”

Review by
06/25/2017

“I deal with them all the time, they are very good. They come when they say they’re going to come, they do the job, and that's it. They’re A-grade.”

Review by
06/25/2017

“We always have a good experience, we really like One Hour. That's why we do the $20 maintenance a month. They’re very straightforward—they recommend things to get. In fact, we got our air conditioner and furnace through them in the last seven years. Because we got that plan, they’re here, and they've recommended other things that we think have really helped us. So we really like them, and the guys that come out are really great. They have to get an A. We never have problem with them. We recommend them all the time.”

Review by
06/25/2017

“I always have a positive experience. It was just far enough away, or long ago. As always, I appreciate that they care about cleanliness of my house. They always put on foot coverings or whatever even though I told them it's OK, they don't have to. They put them on anyway. They seem to be very thorough. They never really rush. They discuss all options with me, so I can make a good, educated choice. I just have no problems with One Hour ever. I'd give them an A.”

Review by
06/25/2017

“They've done things for us multiple times. It was great. They were clean. The job was done fast and efficient. They did regular maintenance, and they did a full install of the A/C and heating conditioner. They get an A+. I'd recommend them.”

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