One Hour Heating & Air Conditioning
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

One Hour Heating & Air Conditioning has received 4.9 out of 5 stars based on 212 customer surveys.
5
194
4
17
3
0
2
1
1
0
2nd year as a Best Pick Call
"At One Hour, our mission states: 'We serve people with the highest degree of honesty and business integrity.' Every day, our company lives up to this challenge. We strive to exceed each customer's needs by providing excellent HVAC service and only hiring the most competent, friendly, and trustworthy technicians in the business."

Billy Wykle | General Manager
Company Information
Services Offered
One Hour Heating & Air Conditioning provides residential customers with repair, maintenance, and installation services for air conditioners, furnaces, and boilers. The company also offers whole-home air filtration systems, duct cleaning, and custom zoning.
Warranty
The company provides product warranties ranging from 30 days to a lifetime guarantee. One Hour also guarantees 100 percent customer satisfaction and on-time service.
Company History
One Hour was established as P&J Heating and Air (1972), which merged with Air Wise and Best Heating (1946) in the 80s. The family-owned-and-operated company became a local branch of the American Comfort franchise in 2003.
Distinctions
The company received Top 25 Franchise Awards in 2013, 2015, and 2016 and Top Net Promoter Score Awards from 2012 to 2016.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
945 Tonne Road
Elk Grove Village, IL 60007
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

One Hour Heating & Air Conditioning has received 4.9 out of 5 stars based on 212 customer surveys.
5
194
4
17
3
0
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/25/2017

“We always have a good experience, we really like One Hour. That's why we do the $20 maintenance a month. They’re very straightforward—they recommend things to get. In fact, we got our air conditioner and furnace through them in the last seven years. Because we got that plan, they’re here, and they've recommended other things that we think have really helped us. So we really like them, and the guys that come out are really great. They have to get an A. We never have problem with them. We recommend them all the time.”

Review by
06/25/2017

“I always have a positive experience. It was just far enough away, or long ago. As always, I appreciate that they care about cleanliness of my house. They always put on foot coverings or whatever even though I told them it's OK, they don't have to. They put them on anyway. They seem to be very thorough. They never really rush. They discuss all options with me, so I can make a good, educated choice. I just have no problems with One Hour ever. I'd give them an A.”

Review by
06/25/2017

“I've worked with him before. He's been here before and he's very thorough versus the gentleman who was here for the bi-yearly checkup. He wasn't very informative and gave a different price on something to be done versus what the emergency person did. I'd give them a B+ because we were without A/C for four days, and the gentleman that came for the emergency was very helpful. I'd recommend them.”

Review by
06/25/2017

“It's always been positive. I've had it for years. I haven't had any problem with them. If I had a problem, I'd call. I'd give it a B+. They call all the time. They come in here, they put on their little booties so they can walk across the carpet. They do a good job. I have recommended them.”

Review by
06/25/2017

“They've done things for us multiple times. It was great. They were clean. The job was done fast and efficient. They did regular maintenance, and they did a full install of the A/C and heating conditioner. They get an A+. I'd recommend them.”

Review by
06/25/2017

“The work that they did was a couple of years ago, and they do maintenance for me. They're usually pretty timely, and they were able to help me out in a pinch when my conditioner went down. I'd give them an A-.”

Review by
06/25/2017

“Everything is working great. I’ve been dealing with them from way back in the ‘80s. They do good work, and they know what they’re doing. I’d give them an A+ for the overall experience.”

Review by
06/25/2017

“I deal with them all the time, they are very good. They come when they say they’re going to come, they do the job, and that's it. They’re A-grade.”

Review by
06/25/2017

“They were on time and did the work. I have a contract with them. On the last visit, I would grade them A.”

Review by
06/25/2017

“I like their service and the people that come out. They’re A-grade.”

Review by
06/25/2017

“They did excellent work. I had no complaints. I would recommend them. They're great.”

Review by
06/25/2017

“I had a positive experience.”

Review by
06/23/2017

“I had no complaints, and I'd recommend them.”

Review by
06/23/2017

“I had a positive experience with them.”

Review by
06/23/2017

“They have done work for us in the past. They are a good company.”

Review by
06/23/2017

“He came out, he did his thing, he was very timely about it and left. No problems, all was good, correct.”

Review by
06/23/2017

“They were friendly, efficient. They did a good job. They installed a brand-new A/C and heating. For the overall experience, I'd give them an A.”

Review by
06/23/2017

“They’re accurate. I've been with the company for a long while, so good work with them. Annual maintenance. They get an A.”

Review by
06/23/2017

“They're good. I've been with them for years. There’s nothing in particular I like about them. I'd give them a B+.”

Review by
06/23/2017

“They came and worked on my air conditioning. I've used them for years—they've been great. I would grade them A+”

Review by
06/23/2017

“We have a contract with them. They show up when they're supposed to, and they get the job done. They get an A.”

Review by
06/23/2017

“They didn't mosey around. They went right to business. They measured everything—our heat and our cooling and everything. They did a good job. They’re A+.”

Review by
06/23/2017

“They are the one I am using for our maintenance, for all the seasons. They are pretty good, the people are good, and the timing is working out. I would definitely grade them A+.”

Review by
06/23/2017

“Overall, it was good. They did maintenance for me. It's good. There are some issues that he can’t resolve because it's the issue of product, not him. I would grade them an A-.”

Review by
06/23/2017

“I liked the guys. I liked everybody. We get a new guy every time, but no problem. They put those things on their shoes. They're fine. They're great. They just do maintenance work. The HVAC. They’re A+.”

Review by
06/23/2017

“When One Hour comes, if they see anything that's a possible problem down the road, they explain it to me. It's my option, and they'll make suggestions like, 'Maybe you don't need to do it this year. You may want to keep it in mind for next year.’ If there is something, they'll explain why that would be a good idea to do it, but they don't pressure me. I really like that. I'd give them an A+.”

Review by
06/23/2017

“They are very responsive, they get out there when I need them, and they took care of my maintenance as well for two locations. Two residences—one is a home and the other is a rental, they did maintenance on both, and on the rental they did a repair. They are doing the maintenance now, we've used them for quite a few years. I would grade them A+”

Review by
06/23/2017

“I've had them for years. Rosie, who’s the secretary or something, always helps me. And just prompt service—it makes you happy to just hear them answer the phone. ‘What can I do to make your day great?’ And they just come—if you call them. They are there, it's just good. They put in a new furnace/air conditioner for us maybe three years ago. I would grade them an A+, and I would recommend them.”

Review by
06/23/2017

“We've used them for several years. They're very reliable. They're efficient, and when they schedule an appointment, they always notify you the morning of and when the person is on the way to your house. Their repair people are competent. They know what they're doing, and they're friendly. It's a good process, and we've always been satisfied with the work that they've done. They’d get an A. There were a couple of times when they didn't quite get it figured out initially, but they came back and got it right.”

Review by
06/22/2017

“They detected a Freon leak in my unit. They recharged the unit, and they did it because it was really hot out, and they wanted to make sure that we would have air. They didn't tell me until afterward that it could last from two days to two years, and the Freon was $300, so I guess had he made that comment to me before he put $300 worth of Freon into my unit, I would've said that's not what I wanted to do. But they did say that if we replaced the air conditioning system with them, they would give us a credit for that, but that makes me feel like I'm locked into a vendor, so that's why I would say it was neutral. I would grade them B. I have no complaints with that.”

Review by
06/22/2017

“I've used them for a couple of years. It's typically positive. It's my daughter that deals with them one on one when I'm not there. They're very reliable. They remind me every year they need to come out. I'm on their plan. It's like a maintenance plan. I didn't have any complaints. I'd give them an A. Their quality and expertise were very good.”

Review by
06/22/2017

“I’ve used them for a long time, and I am always happy with the service. Since I’ve used them for so long, I know the technicians, and they’re very steady in their work. They treat me fairly and respectfully. They do a nice job. They’re very efficient and professional. They are an A+ company.”

Review by
06/22/2017

“It was more than one service. They're a good company. Timely. Qualified. Consistent. I'd give them an A. One response was delayed, and I had to call twice, but that's all. That's not too much of an issue. Just a little more oversight, but otherwise they're good follow-up. I had no complaints with their punctuality, cleanliness, or expertise.”

Review by
06/22/2017

“We have a service contract. I've always had no problems with them. It was ages ago that he did the service. It was months ago. Personally, I wasn't even home when it happened. No complaints, so they’re an A. The work has been done properly. Right now, the air conditioner works like a charm. I've been using them for years, so I'm very happy with what happened.”

Review by
06/22/2017

“It really wasn't anything special. It was just an annual check on a system they installed a year ago. I wasn't expecting any problems, and there weren’t any problems. They're reliable. They say they're coming on a certain day at a certain time, and they are here. We felt they installed a system that was adequate and correct for our house. I'd give them an A.”

Review by
06/22/2017

“It's always positive. They do good work. All their technicians that have been out here are very friendly, and those who have been out here more than once remember they've been here and who I am. They do A+ work.”

Review by
06/22/2017

“They installed our furnace, and we had them for maintenance, so we’re happy with them. I would grade them A, no complaints. They are very knowledgeable, and they know what they are doing. No complaints.”

Review by
06/22/2017

“I've been using them for a few years, and they always come when they're supposed to and do what they're supposed to. I had no complaints, and I'd definitely recommend them.”

Review by
06/22/2017

“They did our new furnace. It was good. I liked it because they scheduled twice a year— once for air conditioning and once for heating. I don't have to call. They get an A.”

Review by
06/22/2017

“It was fine. They're good. Their customer service is good. I'm not using them anymore, but not for anything bad. I didn't have any complaints, and I would absolutely recommend them.”

Review by
06/22/2017

“It was very positive. I used them for many, many years. I'm very comfortable with them. They do good work. They're easy to deal with. No complaints, and I would highly recommend them.”

Review by
06/22/2017

“They come out on Saturday. It's hard for my wife or I to take off, so we were kind of in a pickle with appointments. That's what we liked about that. I'd give them an A. I trust these guys.”

Review by
06/22/2017

“It was very positive. They checked back with me. They scheduled their guys. When they said they were coming, they came. The guy came. He was real courteous, nice guy, and helped take care of us.”

Review by
06/22/2017

“They did the cleaning of the furnace for summer. It was fine. Everything was fine. Nothing happened. No problems, so they get an A. It was good. Customer service was very good. I've had them for I don't know how long, and I've never had a problem.”

Review by
06/22/2017

“I think if I've been with them for thirty-five years, it says for itself what I think. I've had them for thirty-five years, and they're always on time. They're always courteous. They always do a good job. I would definitely recommend them. I'd give them an A+ for everything.”

Review by
06/22/2017

“We’ve never had a bad experience with those guys. We’ve been members for three, maybe four years. It’s been going great. I like their punctuality. That’s the main thing. With one exception, they always show up in a timely fashion. I’d rate them A for the overall experience.”

Review by
06/22/2017

“I had no problems with them. They came in. They did what they said they were going to do. They finished up, and they left. It was fine. I'd rate them A.”

Review by
06/22/2017

“I had them for so long before they were called One Hour, always great, and always efficient. I would rate them A+, their customer service was just fine.”

Review by
06/22/2017

“They were very timely and polite. They put their plastic shoes on, and they were very of our house, so I enjoyed having them. I would rate them A+.”

Review by
06/22/2017

“It was good. I have a contract with them, so that kind of makes me a repeat call. I'd give them an A. No complaints with punctuality, customer service, or cleanliness.”

Review by
06/22/2017

“It was absolutely positive. I would give One Hour a ten. They’re always on time. They’re always here when we need them. They’re very good. I’d give them an A+.”

Review by
06/22/2017

“It was very positive. The fellas were very pleasant. They were very polite. They knew what they were doing. I'd give them an A.”

Review by
06/22/2017

“I've been doing business with One Hour for over 20 years. They do a good job. They're reliable. I'd give them an A+. I'm very happy with them.”

Review by
06/22/2017

“They were here a couple of weeks ago. We’ve had a relationship with that company for several years. I would rate them A and recommend them.”

Review by
06/22/2017

“They're a good company. I've been doing business with them for thirty-five years. I'd give them an A+.”

Review by
06/22/2017

“He was very polite and courteous. I'd give them at least an A.”

Review by
06/22/2017

“One Hour just do good work. I would grade them A. Very good.”

Review by
06/22/2017

“I like everything about them. Overall, I’d give them an A.”

Review by
06/22/2017

“They are fine. They were good, all good. They get all A’s.”

Review by
06/22/2017

“I like their technician. They get an A.”

Review by
06/22/2017

“They were just very thorough. I'd rate them A.”

Review by
06/22/2017

“They did a very good job. The men did a very good job, and we had no criticism of it. I'd give them an A.”

Review by
06/22/2017

“There isn't nothing in particular, but I think they do a good job. I would rate them A.”

Review by
06/22/2017

“It was very good. I liked the courtesy, the efficiency. Very good. They deserve an A.”

Review by
05/16/2017

“I think they are fine. The only negative I got about it is you pay monthly by credit card. If you get a new credit card they just stop collecting the money. They don't contact you and say do you have a new credit card. That has happened to me two or three times. I would grade them a B. ”

Review by
05/15/2017

“I had my annual check-up for my A/C unit, and they came out to do that. They're always very detailed and explain how the system is doing, and if I need to do anything else. They give me a list of things that I need to do if I need to do anything. They're just very informative. It was good. I'd give them an A+. ”

Review by
05/15/2017

“They did my air conditioner. They did a good job. ”

Review by
07/08/2014

“What made my experience positive with American Comfort One Hour was the technicians were very informative, polite and well-mannered. They are trustworthy.”

Review by
07/08/2014

“What made my experience positive with American Comfort One Hour was that they showed up on time and service the units and I have no any issues with them after they serviced them. Everything has held up very good. The technicians are well-trained.”

Review by
07/08/2014

“What made my experience positive with American Comfort One Hour was that I knew the owners. It was my first time using the company. They completed the job in a reasonable amount of time. I'd give them an A+.”

Review by
07/08/2014

“What made my experience positive with American Weather Makers was that they had prompt service and were helpful. I was surprised the price was high but the service was good. They did good quality work. I'd give them an A.”

Review by
07/07/2014

“What made my experience positive with American Comfort One Hour was that they check out everything. They check my air conditioner. I have a service contract with them. I've been using them for many years. I'm happy with the service. The workers are good.”

Review by
07/07/2014

“American Comfort One didn't really push any extras with additional charges on me. They made some recommendations, but they didn't really push it. Everything has been fine. I would use this company again. I think the service technicians are better than average. I would grade them an A.”

Review by
07/07/2014

“I've been working with American Comfort for several years. In fact, I may have bought the furnace from them. Everything is holding up fine. I had no communication problems with the technicians. They spoke English. I've recommended them to our son. He used them. I will use them again. I would grade them an A+.”

Review by
07/07/2014

“I've used American Weather Makers for several years and they seem to be fine. I like their work. So far, I've only had one experience with them which I wasn't satisfied with. They put in a new furnace and they didn't put in one that was as energy efficient as I would've liked. Otherwise, their quality of work has been fine. I have recommended them. I heard about them because my parents used them. I'd give them an A.”

Review by
07/03/2014

“The technician did a thorough job. He explained everything to me in reference to the check and took some internal pictures of the air conditioning unit. I thought he was honest. We have a once-a-year air conditioning and furnace check. The quality of the work was great. Everything has held up fine. I would the company again. I thought the customer service was great. I chose the company because that's who I have my air conditioner furnace through. I would give them an A.”

Review by
07/03/2014

“We've been dealing with American Comfort One Hour for years. They've been dependable and show up on time. The last thing they did for us was a cleaning and service. We have an agreement and they come out twice a year to clean the air conditioning and furnace. I'd give them an A.”

Review by
07/03/2014

“American Comfort One Hour's quality of work was fine. We're satisfied. Their customer service was good. I would give them an A.”

Review by
07/02/2014

“American Comfort One Hour did my air conditioner to check it out. I would give them an A+ rating.”

Review by
07/02/2014

“One Hour does a service tune-up on our furnace and air conditioner every year. We've been using their contract services for as long as I can remember. I use them because they are reliable, and we have always had a good experience with them. They’ve earned an A+.”

Review by
07/02/2014

“I've had a positive experience with American Comfort One Hour. Last they were here, they did my annual check on the air conditioning. The technicians seem very professional - like they know what they're doing. I'd give them an A.”

Review by
07/02/2014

“My experience working with One Hour has been positive because they are timely and very good. They come out and check everything every season; the last thing they checked was our air conditioning system. I'd rate them as an A+.”

Review by
07/02/2014

“One Hour Heating & Air Conditioning does good work, and they are on time. They did good, quality work and cleaned up behind themselves. I would use them again. I would give them an A+ grade because they were good.”

Review by
07/02/2014

“It was positive with American Comfort One Hour because of the repair man. They give me service twice a year. The workers are fine. I have a service contract with them. I would give them an A rating.”

Review by
07/02/2014

“It has been a positive experience; otherwise, I wouldn't keep using them, and I have been using them for 14 years. They come every six months to fix the furnace and the air conditioner—the air conditioner in the summer and the furnace in the winter. I am on some kind of protection plan; I pay so much a month so that they will come to me if I am in need of immediate assistance, like if the furnace stops working in the winter. They’re an A+.”

Review by
07/02/2014

“We've had American Comfort One Hour for several years and they have always been positive. They put our furnace in about 5-6 years ago and have been servicing us ever since then. I would recommend them. I would give them an A. We've had them out for repairs and they've always been good. The technicians are always knowledgeable.”

Review by
07/02/2014

“We've never had a problem with American Comfort One Hour. We've been with them for several years and have been very satisfied. I think they are efficient and don't mess up the place. They are good about giving us a pretty fair idea of when they are going to be here. We've used them for seasonal issues. My husband had arranged for them to check on the air conditioner. The technicians are efficient, neat and clean. I'd give them an A.”

Review by
07/02/2014

“We have been with American Comfort One Hour for 37 years. It was positive because of dealing with them first thing when you call them and then when they arrive. They show up on time and call when they are coming. Plus the guys are real nice. I have no problems with the guys. I would recommend them. I think we heard from somebody else. I would give them an A rating.”

Review by
07/01/2014

“It was my annual cleaning of my air conditioner. I have American Comfort One Hour clean my air conditioner and furnace every year. It was great. I have just been with them for years. I have been here for 30 years and have been dealing with them for many years. I would recommend them to others. I would give them an A rating.”

Review by
07/01/2014

“I already have a contract with American Comfort One Hour and had them for twelve years. The last time they were here they did my summer tune up. The quality of work was fine. I would tell others that it is a great company, they are reliable and they charge at fair prices. I would give them an A+ rating. I wouldn't have them for these many years.”

Review by
07/01/2014

“I've been a customer of theirs for 30 years. What makes my experiences with American Comfort One Hour positive is the employees. They are always well trained, professional and courteous. I've never had an issue with anything. If there's something I need, they explain it and tell me what it's for. They give me the option whether or not to repair or replace. I have nothing negative to say. I'd give them an A+.”

Review by
07/01/2014

“American Weather Makers started at 8:00 a.m. and there were two guys working. One on the air conditioner, one on the furnace and they got the old system taken out, installed the new system, they were done by three o'clock and they were very clean. It was a positive experience. Well we will see if it breaks down this winter. We won't know about the furnace until we turn on the heat. This was only put in last Wednesday. I used them all the time. I chose them because they have done work in my house before and that is why I decided to use them again. I would give them a B+ rating.”

Review by
07/01/2014

“American Comfort did a fine and great job. The took care and cleaned up everything. Their quality of work was good. I've used them for years. I would recommend them to others. I would give them an A.”

Review by
07/01/2014

“I’ve been using them for over 30 years. The last time they were out, they serviced my air conditioner. I thought the workers were top-notch. I would give them an A+ grade.”

Review by
07/01/2014

“What made my experience with American Comfort One Hour positive was that they fixed and cleaned the air conditioner. The technicians were very good. I would recommend the company to others. I've been with them for the last 6 years. I would give them an A.”

Review by
07/01/2014

“American Comfort One Hour did great. The customer service was good. I would absolutely recommend them to others. Well my mom has been with them since day one so we have been with them I think 16 years. But my mom was with them before that so over 40 years. I would give them an A rating.”

Review by
07/01/2014

“We have used American Comfort One Hour for a number of years and everything has been fine.”

Review by
07/01/2014

“American Comfort One Hour are okay. I think they service the heater. Everything is holding up okay. The are an A rating.”

Review by
06/30/2014

“Working with One Hour was a positive experience because they did their job. Their quality of work was good. I would recommend the company, and I would give them an A+.”

Review by
06/30/2014

“We've always had a positive experience with One Hour. The technicians are fine, and their customer service is very good. We've been using them for ten years. We chose the company because we got our furnace from them. I would refer them to others. They’re an A+.”

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