One Hour Heating & Air Conditioning
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

One Hour Heating & Air Conditioning has received 4.7 out of 5 stars based on 69 customer surveys conducted through Our Research Partners.
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6th year as a Best Pick Call
"At One Hour, our mission states: 'We serve people with the highest degree of honesty and business integrity.' Every day, our company lives up to this challenge. We strive to exceed each customer's needs by providing excellent HVAC service and only hiring the most competent, friendly, and trustworthy technicians in the business."

Billy Wykle | General Manager
Company Information
Services Offered
One Hour Heating & Air Conditioning repairs, maintains, and installs furnaces, air conditioners, heat pumps, air handlers, and boilers. The company also offers duct cleaning, duct sealing, indoor quality solutions, zoning systems, and 24-hour service.
Warranty
The company provides a ten-year warranty on all systems installed by the company and lifetime unit replacement on high-efficiency systems.
Company History
The family-owned-and-operated company started in 1972 and became a branch of the One Hour Heating & Air Conditioning franchise in 2003.
Distinctions
The company received Top 25 Franchise Awards in 2013, 2015, 2016, and 2018 and Top Net Promoter Score Awards from 2012 to 2018.
Employee Information
Prospective employees must pass criminal background checks and drug testing. Employees wear shoe covers, drive marked vehicles, wear uniforms, and are regularly drug tested.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
3540 Sweson Ave
St. Charles, IL 60174
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

One Hour Heating & Air Conditioning has received 4.7 out of 5 stars based on 69 customer surveys conducted through Our Research Partners.
5
61
4
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/31/2021

No review comments provided

Review by
08/30/2021

“I think for the most part they have been very courteous, they clean up, and wear shoe covers. They are knowledgeable and very accommodating, personable, and always pleasant. I had a visit that didn't go so well, that was the only time, everything has been fabulous. I gave them a call and they did apologize regarding the issue.”

Review by
08/30/2021

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Review by
08/16/2021

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08/15/2021

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08/15/2021

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08/15/2021

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08/15/2021

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Review by
08/15/2021

“Good quality work, done quickly. No mess afterwards.”

Review by
08/15/2021

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Review by
08/11/2021

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08/10/2021

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08/10/2021

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08/10/2021

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Review by
08/10/2021

“I've always found them to be very efficient and on time.”

Review by
08/10/2021

“I have used this company for 30 years in 2 homes, and they have always done a great work.”

Review by
08/10/2021

“Robert Soll who I completed the survey with felt this question should be answered either yes or no. He did not feel that the question should be rated on a scale of one to five. His response was yes.”

Review by
08/06/2021

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08/06/2021

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08/06/2021

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08/06/2021

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08/06/2021

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08/06/2021

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Review by
08/05/2021

“They do good work.”

Review by
08/04/2021

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Review by
08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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08/03/2021

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Review by
08/03/2021

“Have done so on many occasions”

Review by
08/03/2021

“I have referred three new customers one customer did a full hvac installation. I think 1hr is a great company and have served me well.”

Review by
08/03/2021

“The technician was fast and efficient. He came on time. He didn't make a lot of noise or a mess. He was personable.”

Review by
01/06/2021

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Review by
12/16/2020

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12/16/2020

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12/10/2020

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12/08/2020

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Review by
11/24/2020

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11/24/2020

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Review by
11/24/2020

“The service that I have gotten from Jose is excellent. I think he does a really good job of listening to our needs and making recommendations that are appropriate for my family.”

Review by
11/24/2020

“They can take advantage of you.”

Review by
11/24/2020

“I haven't used them for a very long time, but when I did have them out, I think they overcharged me. They charged my air conditioning, and they charge the price for puron.”

Review by
11/18/2020

“They are great. Their administrative staff and the people who come out to service the furnace, are professional and knowledgeable. We loved them.”

Review by
11/18/2020

“The guys that show up are polite and wear covers over their shoes. They work quickly and efficiently. They offer suggestions, but they are not pushy. They are very good.”

Review by
11/18/2020

“Jose was wonderful.”

Review by
11/18/2020

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Review by
11/18/2020

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Review by
10/03/2019

“They are very professional and always on time.”

Review by
09/25/2019

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Review by
08/29/2019

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Review by
08/28/2019

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Review by
08/28/2019

“I have used them for a number of years and they have been very professional.”

Review by
08/16/2019

“I love the serviceman, but my boyfriend actually fixed the problem after they didn't. They were on time and lovely to deal with, but I'm not quite sure why when someone who isn't in the business could fix the problem and they couldn't/didn't.”

Review by
08/15/2019

“The last 2 service calls that were made they had to come back to resolve some things that weren't done. There is still one thing that needs to be fixed.”

Review by
08/15/2019

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08/15/2019

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Review by
08/14/2019

“I was satisfied with their work. I had no problems.”

Review by
08/02/2019

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07/31/2019

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07/29/2019

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07/29/2019

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07/29/2019

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07/29/2019

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Review by
07/29/2019

“They are always on time and they know what they are doing.”

Review by
07/29/2019

“Everyone is courteous and kind every time the come out.”

Review by
07/29/2019

“I've been with them for 15 years and have never had a problem. The technician I always request is professional, knowledgeable, and wonderful. It's a great company to work with.”

Review by
07/29/2019

“I would recommend them 100%.”

Review by
10/27/2018

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10/27/2018

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10/26/2018

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10/24/2018

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10/23/2018

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10/23/2018

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10/23/2018

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10/23/2018

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10/23/2018

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10/22/2018

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10/20/2018

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10/19/2018

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10/17/2018

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10/17/2018

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10/17/2018

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10/17/2018

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Review by
10/08/2018

“Yes”

Review by
10/05/2018

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10/01/2018

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10/01/2018

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10/01/2018

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10/01/2018

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09/27/2018

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09/26/2018

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09/26/2018

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Review by
09/26/2018

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Review by
09/26/2018

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