Ned Stevens Gutter Cleaning

Stephanie Roush

4 months ago

I was very disappointed with my experience with Ned’s Home / Lincoln Gutters, especially given their strong reputation and long time in business. My business is located in a historic mansion on a steep street with approximately 30-foot roofs. When I initially scheduled the appointment, I made a point to disclose this information, as I know not all companies can handle that type of work. The agent I spoke with looked up the building on Google Maps and confirmed it would not be a problem. I also explained that we had an active leak in an upstairs unit and needed service as soon as possible. I was advised to book next-day emergency service, which included an additional $100 fee. I followed that recommendation and scheduled the appointment. The crew arrived the next day as scheduled and remained on site for about 20 minutes. While they were sitting in their truck outside my office, I received a text stating they had “come across an issue,” would not be completing the job, and would return the following day. No one came inside to speak with me or ask questions before leaving. I called the office and was told they needed different equipment and would return the next day, which seemed reasonable. However, the following day I received no confirmation or communication, so I called again to verify the rescheduled emergency appointment. At that point, I was told, “we aren’t coming back out.” After pressing for details, I was informed that the crew decided the job was “too dangerous” because their 40-foot ladder was allegedly not sufficient. While I can understand safety concerns, I cannot understand why this decision was never communicated to me. Had I not proactively called, I would have been completely ghosted — despite paying for emergency service and dealing with an active leak at my business. To make matters more confusing, I later received another call from the company saying they were contacting me because I was still on the schedule. During that call, the representative again confirmed they would not be returning and mentioned that the crew had taken photos to document the issue. This was the first time photos were mentioned. When I requested them, they were emailed to me and showed the ladder reaching the upper gutters on the side of the building just fine. If access issues existed elsewhere on the building, they were never discussed with me. We have a large flat roof at the rear that could have been used for access, but no one asked questions or explored alternatives. There was simply no communication. I’m grateful I was diligent enough to follow up repeatedly, but that should not be required — especially when running a business with an urgent maintenance issue. This experience was disorganized, confusing, and unprofessional. Unfortunately, based on this experience, I would not recommend this company. Pics received by the company attached.

Linda K

2 months ago

Gustavo was extremely knowledgeable. He went above and beyond to find a suitable solution for my gutters. He was so positive and professional. It’s refreshing to experience first-rate customer care these days! I highly recommend.

courtney McKnight

2 months ago

My gutters were over flowing at my home and Gustavo came to my house today and was so friendly and he took the time to explain what my issues were and what he did to fix them. After he finished cleaning everything out the gutters look brand new again. He also cleaned up all the debris off the ground that came out of the gutters. 5 star service would recommend for anyone needing their gutters cleaned!

Marshal Khant

4 months ago

This company is a total scam. I had stopped my service because I was unhappy with their ability to complete a job properly. They would send not the appropriate number of staff or equipment to complete the service at our house that is very tall. We had to have them come back many times and still couldn't complete the job. I subsequently called to cancel the service back in 2023. I ended up having the Gutter Guard company, who installed the gutters, come to do it properly. They subsequently continued charging me once every December. Since then, I have sold my house and they just charged me for a cleaning this year. When I called to inquire about the charge, the customer service rep, who was defensive from the beginning, said no we have you listed as once a year service. Why would I have continued a service that doesn't even get the job done. When I said the last invoice I have from y'all is from 2 years ago, his response was well you probably deleted the email. When I said maybe the company should change the policy, where they notify the customer before coming out, his response was we don't do that. We have been a very successful company for 16+ years. If you want good quality care and great customer service, this is not the company for you.

Miles Bedinger

3 months ago

They were able to schedule us in even during the season of heavy rain and heavier leaves. They provided competitive prices, comparable to the prices we got a couple years ago from other gutter people. We were helped by Kevin and Davy, who worked for three hours in the rain and hauled away 9 bags of leaves from the gutters. Respectful. Kind. Even helped shore up a gutter that was coming loose due to wind chucking a branch at our house. For a once-a-year, end-of-the-leaf-season visit, I think the price is perfectly reasonable and remarkably painless. Edit: We had a great follow up with their roof repair team who helped replace the damaged gutters. Kai and James, we loved your work and you had great energy! I hope this company treats you guys well because these guys are QUALITY.