Gutter Helmet by Lednor Home Solutions

Alex Chong

2 months ago

Solid Product, But Be Aware of the Warranty Fine Print on Maintenance I generally love the Gutter Helmet product; it works as advertised to keep major debris out, and the overall performance is solid. However, homeowners need to know about a specific limitation in their warranty policy regarding routine maintenance. This house originally belonged to my father, but after he passed away, my mom became the sole owner. I handle all the home logistics for her and have been the direct point of contact dealing with Gutter Helmet. Based on my understanding of the warranty, I believed the system was essentially maintenance-free and that Gutter Helmet would cover any clogs or issues short of natural disasters ("acts of God"). The issue came when pollen accumulated right along the curved edge of the helmet. That buildup actually blocked the water, preventing it from flowing into the gutter as intended and causing it to run straight off the edge of the house instead. That water runoff was the exact reason I had to call Gutter Helmet out to take a look. It turns out pollen buildup is not covered under the warranty. Gutter Helmet charged me $185 for the service call to clean the pollen off the helmet edge. The product works, but read the warranty closely: surface maintenance, like cleaning off pollen, is on you, and you will pay out of pocket if they send someone out to scrub it.

Harrison Jones

4 months ago

Came in to give an estimate for a fixed retractable awning the day after I first called. Gave me a detailed presentation of the materials they use, and a price for the job immediately following. I gave a deposit, and they gave me a close timeline for production and installation. Quick and easy scheduling for the install. Vendor called with adequate frequency to advise of progress all along. Not cheap, but fair pricing. Very happy with the results.

Charles Hudson

6 months ago

We had a great experience from start to finish with our awning purchase and installation. The team was professional, communicated well, and even completed the install ahead of schedule. The quality of the work is excellent—everything feels solid, clean, and well done. Very happy with the result and would definitely recommend them.

Camron Hamedi

a month ago

I'm writing in response to the phone call I received from one of the managers at Gutter Helmet regarding the issue I complained about. I purchased the Gutter Helmet system with the understanding that the gutters and installation were backed by a lifetime warranty. That warranty was an important factor in my decision to purchase the system and gave me confidence that Gutter Helmet would stand behind its product and workmanship if a problem occurred. Unfortunately, when I requested service for the problems with my gutters, instead of honoring the warranty and addressing the issue, I was told that someone had supposedly removed and reinstalled the gutters and that materials currently present do not belong to Gutter Helmet. Offering to send an inspector again to provide a quote for what it would cost to correct the issue is not exactly commitment to resolving the concern and honoring the warranty, standing behind the product and service, is it? Since the date of the original installation, no one has removed, reinstalled, altered, or otherwise tampered with these gutters. To my knowledge, the gutter system remains as it was installed by Gutter Helmet. Therefore, the assertion that another person or company removed and reinstalled the gutters is both surprising and concerning.

Cindy Bridner

2 months ago

Today, Cory Bates came to our home to give us an estimate on gutters and gutter guards. He was very professional and very friendly. His explanation of why the gutter helmet product is the best was very clear and even though we had initially only brought him in to get one of several estimates from different companies, we went ahead and made the deal before he left. His personable way of dealing with customers is commendable; both my husband and I felt completely at ease asking questions and going outside so that he could show us different things on our gutters. I only wish that all salesman could be as crystal clear in their explanation and very congenial at the same time as Corey was today. Kudos to you ,Gutter Helmet, in for hiring him.