Door Pro America

Chris VanDuyn

2 months ago

DPA installed door ordered through Costco. Door itself installed fine. Issue is with the new door opener. Original installer either broke the inside wall control on installation or installed a broken box. The button opens the door but the LCD is non-functional so you cannot access any menu options. Which is a problem because the opener is configured to automatically close the door 1 minute after opening. This cannot be configured through the app, it has to be done via the control box. Auto close makes working in or around the garage or driveway incredibly annoying. Take the garbage can out to the street and the door can close before you get back to the house. Called DPA after install, they send a tech out who decided the box was broken but did they did not have a replacement. Was told I would be contacted soon to schedule replacement. Two weeks later I called them and was told they had no boxes in stock and I would be called when they had one available. 6 weeks later I called again and was again told they did not have any boxes available. So they haven't installed any garage door openers for 2 months? My wife is about ready to rip the entire thing out of the garage. The lack of care on installation and the poor customer service means I cannot recommend DPA.

Ziyad Oudeh

8 months ago

Recently had my garage door replaced by this company- my door was a unique size and they did an excellent job. The installation ETA was accurate- approximately 6 weeks from date of contract signing: quick installation just under 3 hours including an electrical issue (on my end), very respectful installer. Matt was very polite during the consultation and had great communication. They ensured I fully understood how to set up the code / app etc. Highly recommend this company!

Donna Jean A

7 months ago

Was Having a problem w my garage door & sensor. Called Door Pro for service and they came about a week later to fix. The service guy was great! Soo nice and really took the time to fix the sensor and replace and repair broken parts! Very efficient & works great now! Very happy w my service! Thank you!

D MG

2 years ago

My experience with door pro has been an absolute nightmare. Starting with the salesman who promised me installation by Christmas and then later in mid-December only to find out that he had promised something that was not possible. The company did not even bother to talk to the sales person but said unless I had it writing they had nothing to go on. Then I finally get a message mid-December saying they had no idea when my door would arrive. This company does not answer the phone does not respond to emails and has horrendous service. Finally delivery was slated for January 5th between 8:00 and 5:00. I called the day before to get a more narrow time frame so that I wasn't stuck at my house waiting for 9 hours and been unable to even take my dog out. They told me that I would receive a text that evening from the technician with a more specific time frame. I received no call or communication. The next morning I got a call saying that the installers would be here at noontime with a call an hour ahead of time to let me know they were coming. By 1:00 p.m. no one showed and I had no communication. Again on the phone with the company for over a half an hour while they track down the technician etc. Found out technician was stuck on another job but did not even have the courtesy to call me and say he would be delayed. They finally showed up at 3:30 almost 4 hours after it being expected. Then to make matters even worse they installed the wrong color door. I had to make myself available the next day for them to come back and fix it. In the meantime I was assured by Emily a customer service rep that I would be contacted today by someone named Brad to discuss compensation for my horrendous experience. As of 3:00 p.m. today no one has called me. I should never have signed the form agreeing for payment.

Sonia Chapman

12 months ago

Very easy to deal with, always returned my emails regarding any product or pricing issues. Price of garage doors & installation prices were extremely competitive & couldn’t be matched by 2 other companies that I received quotes from. The install date was even earlier than expected, & the installer was extremely knowledgeable, professional, & did an awesome job. I would highly recommend DoorPro America & glad that Costco used them to install the garage doors.