Garage Door Solutions
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Garage Door Solutions has received 4.8 out of 5 stars based on 189 customer surveys.
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169
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0
8th year as a Best Pick Call
"We are your full-service garage door and opener repair and replacement company. Customer satisfaction is our number one concern. Family owned and operated since the 1980s, we pride ourselves in dealing with our customers in an honest and ethical manner, offering up-front pricing before any work begins."

Paul Richmond | Vice President
Company Information
Services Offered
Garage Door Solutions is a full-service company specializing in preventative maintenance, repair, and service for all brands of residential garage doors and openers. The company provides a full line of garage doors, openers, and accessories for new installation or replacement. Garage Door Solutions also offers up-front pricing.
Warranty
The company offers various warranties on all work and materials.
Company History
In 2012, American Service Center changed its name to Garage Door Solutions to better identify its products and services. The local, family-owned-and-operated company has served the Dallas/Ft. Worth metroplex for over 30 years.
Employee Information
All technicians are professionally trained, full-time employees who wear uniforms and have passed thorough background checks. The company does not use subcontractors.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
4612 S. Buckner Boulevard
Dallas, TX 75227
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed

Compiled Score:

Garage Door Solutions has received 4.8 out of 5 stars based on 189 customer surveys.
5
169
4
14
3
2
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/31/2018

“I liked everything. They arrived when they were supposed to, they were prompt, and they were friendly. They diagnosed the problem very quickly. They had the materials with them to make the repair. The price was in the range that I anticipated, they did the work quickly, cleaned up after themselves, and courteously said goodbye. It was just very efficient and very professional. I'd give them A+.”

Review by
01/31/2018

“They were helpful in that another company might have told me that they just needed to replace everything. Instead they worked with me and just got everything I had working again, so I could delay having to invest in a whole new motor and door. I'd give them an A.”

Review by
01/31/2018

“The guy did a good job, fixed everything that he should have. I thought it was a little expensive, but what can you do when your door's broke? I would give them an A, overall. I would recommend them, but I would also explain they're a little expensive.”

Review by
01/31/2018

“They sold me those lifetime springs. Well one of those lifetime springs broke three days ago—what I need is a service person to come out here and fix the darn thing. They were very positive when they came out here. It was a good thing. I'd give them A+.”

Review by
01/31/2018

“The only negative experience I had was that, before, the guy, he told me one price—and afterward, he told me a different price. Besides the price, the work was pretty good. I guess I'd give them a B.”

Review by
01/31/2018

“The garage door people that I've had in the past, I've had very good success with, so I guess that would be a favorable input.”

Review by
01/31/2018

“They took time to explain what was needed and give me options on the repair. I would give them an A.”

Review by
01/31/2018

“We had an issue out here with my garage, and they came to solve it. I would give them an A+.”

Review by
01/31/2018

“It was good. I just know they did a good job. No complaints with them.”

Review by
01/31/2018

“We got a new garage door. Fast, efficient, professional. I would give them an A.”

Review by
01/29/2018

“The technician was friendly and seemed to do a very thorough job. I would give them an A.”

Review by
01/29/2018

“They were fine. Everything was good. Everything was good—A. I'd highly recommend them. They were good.”

Review by
01/29/2018

“I'd give them an A.”

Review by
01/29/2018

“I'm sure it was fine. I don't remember anything about it, so I'm sure it was OK. There were no complaints with them. It was fine.”

Review by
01/29/2018

“They were fantastic. In and out, really quick—easy-peasy. I'd give them an A+. They were great. He was great; came in, looked at it, knew what he was doing, and fixed it. He was just real good.”

Review by
01/29/2018

“They came out and fixed my door. He jumped right in that and you know, it turned out to be a simple problem—and then he lubricated everything. I mean, he was great. I have no complaints at all, none—A+. I definitely would call them again—without hesitation.”

Review by
01/29/2018

“He was just extremely helpful, and he just gave me some options on when something could be replaced—but he didn't force anything. He just said they should come out and check it out again. I would give them an A+, and I'd use them again.”

Review by
09/07/2016

“My experience was mostly positive. The door's not perfect, but it was bent pretty bad. So they did a good job. I've had them come a few times. Everything's OK. It was fine. I have no complaints. It was excellent across the board and I'd recommend them to a friend.”

Review by
09/07/2016

“They  did our garage door. They were able to come out when we needed them, and we didn't have to wait a long time. At the time, our garage was not opening. And the key thing was their availability to send someone out quickly. I'd give them an A.”

Review by
09/07/2016

“We had a spring put in a couple months back. Everything's fine. They figured out what the problem was, and he told me what my options were. He took care of the broken spring and that was that! I'd give them an A. I'd recommend them to a friend.”

Review by
09/07/2016

“They were just courteous. I liked their courtesy and efficiency. I would give them a B. I've got to get them back out to make an adjustment for me, but it's nothing major.”

Review by
09/07/2016

“The work was great, but I don’t live there anymore. I'd recommend them. As a matter of fact, when I sold the house, I left their sticker above the garage door opener.”

Review by
09/07/2016

“It's  still working pretty good right now. It was excellent, I have no complaints, and I'm likely to recommend them to a friend.”

Review by
09/07/2016

“I liked how easy it was to get them there to take care of my problem in a timely manner. I'd give them an A for the overall experience.”

Review by
09/07/2016

“I was pleased. They were timely, responsive, and affordable. It was excellent—no complaints. I'd recommend them to a friend.”

Review by
09/07/2016

“I had it done a while back. They came pretty quickly. They fixed it fast and they were reasonably priced. I give them an A.”

Review by
09/07/2016

“I think that rather than going with the highest cost fix or a complete replacement, the gentleman who came out to look at the door gave me a few different options and I really appreciated that. I give them an A+. It's extremely likely that I'd recommend them to a friend.”

Review by
09/07/2016

“I  had some work done on my garage door. It was absolutely a positive experience. I had a spring break, and they replaced that and then made a couple of other adjustments. I liked everything about them. The guy was very nice and very efficient. And he actually improved how my garage door works. I'd give them an A+ rating. I have no complaints at all.”

Review by
09/07/2016

“It  was absolutely positive. They went above and beyond the call. He was very helpful in solving our problem and giving us very good advice for future ways for us to save money and not have to call them each time. He just did a very good job. They get an A from me. I'm extremely likely to recommend them to a friend.”

Review by
09/07/2016

“They had 24-hour service. My garage door broke in the night, and I was able to call them at night and they came out there. They were able to fix it. There was one flaw with it—the contractor that came out there did not have his tool to tighten the spring so he had to come back the next day. But we were able to lift the garage door up so we could get the cars out and could go to work. He came back the next day, though. I'd probably say they get a B overall.”

Review by
09/07/2016

“They've been out here many, many times, and they've always done a very good job for us. And they're very knowledgeable and very prompt, and I don’t have a problem with them. They put a sticker on your door every time they come out and we've got several of them, probably five or six, out there. We've been here in this house since '94, and every time we have a problem with our garage door we just call them. They're prompt and knowledgeable. The tech is usually either working with somebody that's been with them for a long time and is kind of looking over his shoulder, or else there's somebody who's already been working there several years. You don't get this “I've been here two months.” You tell them what's wrong, you tell them what parts you need, and they show up with them. Other companies did other kinds of repairs. I'd call them, tell them what's wrong, tell them ‘I think this is probably what's wrong’ and they show up with nothing and they say ‘We probably have to come back.’ They are a very good company and I would use them again. I do recommend them. They'll come out here and fix whatever I've got wrong and they'll kind of look at everything else and just say ‘OK well, you called us because you had a problem with your opener but we're looking at your rollers. You don't need new rollers right now but maybe in two months you might start having problems. We can replace them now, we can replace them then, but I'm just letting you know.’ It's not a high pressure thing. They're not trying to upsell you or anything like that. I've got other vendors that I don't call back, but Garage Door Solutions does a good job for us. They know what they're doing. They charge a fair price. I give them an A+. I've got a can of the lubricant that they gave me that they use. And they've talked about lubricating rollers and said, “Spray this on there now and then and it'll help you.” They were just helping me out. And you know, you don't get much of that anymore.”

Review by
09/07/2016

“Everything's fine. One of my neighbors said, “I don’t know why you bought two springs when you only had one break.” But the technician said they usually break sometime after the first one breaks, so, it was a good idea. To me it's a B or B+, because the garage door makes noise when it goes up or goes down. When he put the new spring in the noise got reduced a little, but there's still some clicking and pumping when it comes up that makes noise. The work was fine, and it seems to be running right. I think he was very good with customer service. Everything was on time too, and he cleaned everything up. I think he knew what he was doing. I would recommend them. I would tell them the same thing that the neighbor told me, that it's not necessary to buy two springs when you only need one. But I figure I'm going to be buying one sometime so I figure it would be just as good to have it now.”

Review by
09/07/2016

“It took a long time to get the job done. They came back two or three times. I don't know what the guy did but he wound up having to buy a whole new garage door--everything. I mean forget it, I'm not interested. I don't want to give a bad grade for the customer service. The garage door experience was a D. The customer service was excellent with the girl who took the call. I think their expertise might have been the issue. I said I never would recommend them again. And I hated it. And I found them in that ratings, that rate book that they have for Fort Worth--that's where I found them. The garage door is working now. I had to buy a whole new thing, so it works. It was just complicated.”

Review by
09/07/2016

“I have no complaints; I would recommend them.”

Review by
09/07/2016

“It was fine; it was good.”

Review by
09/07/2016

“It's all satisfactory.”

Review by
09/07/2016

“That was a long time ago. It was excellent. No complaints. I'd be likely to recommend them to a friend.”

Review by
09/07/2016

“They did work last Thanksgiving. I have no complaints—it was excellent. I’d recommend them to a friend.”

Review by
09/07/2016

“They did a great job. It was excellent, and I have no complaints. I'd likely recommend them to a friend.”

Review by
09/07/2016

“Everything was positive. It was excellent. I'd definitely recommend them to a friend.”

Review by
09/07/2016

“The  speediness stood out to me, and the accuracy of the job—A+.”

Review by
09/07/2016

“It was excellent. I have no complaints and I'd recommend them.”

Review by
09/07/2016

“They were on time and got it done. I'd give them an A overall.”

Review by
09/07/2016

“I liked the good service. I give them an A rating.”

Review by
09/07/2016

“They repaired it perfectly. I'd give them an A+.”

Review by
07/13/2015

“Everything was fine. They fixed the problem. We haven't had a problem since, so they did a great job. They get an A.”

Review by
07/13/2015

“They repaired a part of my garage door. It was extremely expensive. All I was doing was replacing a spring and it was like $400. The house that I bought had a sticker on the garage door that had their name on it so they must have done some work on that door before. I would probably give them a B if you're not taking into account on price.”

Review by
07/13/2015

“It was pretty quick; I did not think that I would get someone in that day. Garage Door Solutions fixed a dent from when I backed up into the garage door as I was leaving the house. We had used them the year before when we had some issues. I would say they're an A rating.”

Review by
07/13/2015

“They fixed what was broken, and they did a fine job. The guy was pleasant and knew what he was doing. I backed into the door, and a couple of the wheels jumped the track, so he realigned the spring and got the wheels back on track. They're an A—excellent, and no complaints.”

Review by
07/13/2015

“They did a spring replacement for a garage door. The technicians arrived when they said they would, and the work was done well and properly. I used them this time because I had used them once several years back, and I still had a contract from the appointment. I would go with an A grade for them.”

Review by
07/13/2015

“They did great work. They were prompt and seemed very knowledgeable, and the guy explained things to me. They ended up putting in a brand-new garage door, and then they just checked out another one for me. I chose them because Best Pick Reports recommended them. I would give them an A grade.”

Review by
07/13/2015

“I'm very happy with them. Every experience I've had with them has always been very positive. I would probably give them a B or a C.”

Review by
07/13/2015

“We had no problems at all. They did the garage repairs. They replaced the spring and some other little miscellaneous parts. I would give them an A.”

Review by
07/13/2015

“They did a great job. They were on time, very courteous, and knowledgeable. They replaced the motherboard on my garage door opener. Garage Door Solutions gets an A.”

Review by
07/13/2015

“It was good. The guy was really knowledgeable, nice, fast, and efficient—he was in and out. He replaced the springs in the garage door after both of them broke. I would give them an A rating.”

Review by
07/13/2015

“Everything was fine with Garage Door Solutions—it was all good. The guy was timely and everything, and there were no issues. I think they were really nice, and I would give them an A.”

Review by
07/13/2015

“Garage Door Solutions did a fine job, and it was very thorough work. The technician not only completed the service, but he also gave some tips on maintaining the garage door more efficiently, so it was good. I would give them an A.”

Review by
07/13/2015

“I've been with them for so long. I've been using them for years. They did the garage door. Recently, they had to replace the screens on the door. My husband found them some years ago and we just stayed with them. I would give them a B rating.”

Review by
07/13/2015

“They've been dealing with us for many years. Our problem was not an easy fix, but they did get it done. They fixed a broken spring, and then they had to do a lot of adjustments. I would give them an A.”

Review by
07/10/2015

“Garage Door Solutions’ technician was very knowledgeable, and he diagnosed the problem. By the time he finished, our garage door was quiet—it was amazing. They kept us informed every step of the way. I would grade them an A+ for excellent.”

Review by
07/10/2015

“The garage door wouldn’t go up or down. They didn't try to replace the door—they tried to fix it instead. They told me that I didn't need a new door, so they were honest. Their customer service was very good. I would rate Garage Door Solutions as an A.”

Review by
07/10/2015

“The guy stayed until he got it done. It was late at night, and I was very surprised that he stayed that late. The spring broke on my garage door, and he had to hook up a secondary spring to get it to work. I think I could go with an A grade for them.”

Review by
07/10/2015

“Everything is fine. They did what needed to be done, and it was fine. They came and fixed a spring that I broke. Their customer service was fine, and I'd give them an A.”

Review by
07/10/2015

“Garage Door Solutions did a rock-solid job. They fixed my garage door. It had gotten out of alignment, and the piece that pulls it up from the garage door opener had broken off. The customer service was excellent. I chose them because they had come here before. I would rate them as an A.”

Review by
07/10/2015

“It was maybe February but then they did some more work later on. I think they tried very hard to get everything right. I don't know the technical terms, they fixed the garage door where it would open. It was not opening before. It wouldn't work and then they changed something out and I don't know what. It works. Their customer service was fine. They were real punctual and got someone out here right away. I have a phone number here that we've had ever since we bought the system and we called it. Things could be better but they could've been a whole lot worse. I would say they're about 80%. I don't that much about it but there were some problems with spending experienced people out here I think.”

Review by
07/10/2015

“Not a problem. The technician was very good, I hope he's still with them. The door was out of whack. My husband had dragged the antenna on the car. He drove up under it. I need to have a new panel down below and it was really a service call. I didn't have a problem with them. I found them from family. They were not as timely as promised but other than that, there was not really a problem.”

Review by
07/10/2015

“It was fine, and they were courteous. I would say they’re an A.”

Review by
07/08/2015

“I would give them a 7 out of 10. It ended up being a warranty issue. The service tech came out and adjusted a couple of different doors. He took some parts from one door to another door to try to diagnose the situation. Then, the door that he took the parts from and put back, he didn't tighten down. I've had to go out and work on it a couple of times to try to get it right and everything else. They're a C rating.”

Review by
07/08/2015

“It was definitely good. They were very positive, they explained everything to me thoroughly, and they did the job in a timely manner. The spring had broken, so I had them come out pretty quickly because we had a car stuck in the garage. They were very good. An A+ would be fine for them.”

Review by
07/08/2015

“I would say they were very attentive to what needed to be done, and they were very prompt. They looked at it, gave me some options, and I ended up going with a new spring and bar across the top of the track. I chose them from the Best Pick Reports. I would give them an A.”

Review by
07/08/2015

“They seemed pretty knowledgeable, and they were pretty quick. I had them come out for a garage door; I got something in the track, and that pushed it all out of whack. They redid it all and set up the garage door. I chose Garage Door Solutions because they could come at the times I needed. I would give them at least an A.”

Review by
07/08/2015

“Garage Door Solutions has been working for me for probably 15 years. When I call, they’re quick to respond. They do what needs to be done, and they leave me alone. I’d say they’re an A.”

Review by
07/08/2015

“I liked the quick response. They repaired my door because I had knocked it off its pulleys. I think I chose them because they were the only ones that answered the phone. I would give them an A.”

Review by
07/08/2015

“They came out pretty fast and did what they said they were going to do. They cost pretty good money, but they come out and get it done. They replaced a busted spring. I would probably give them an A.”

Review by
07/08/2015

“The technician had over ten years of experience, and he gave good advice on how to keep it in good condition afterwards. I would give Garage Door Solutions an A+.”

Review by
09/09/2014

“They fixed the door. We've actually used them three times. They came promptly and took care of the problem. I think it was the spring. It was a repair job, and the repair work held up well. I would give the company an A.”

Review by
09/08/2014

“The last service was fine. This was my first time using the company. The quality of the work is fine. I would grade them an A.”

Review by
09/08/2014

“They came when I told them my problem, and they made an appointment that was really convenient for me. The servicemen were very friendly, very nice. They repaired around the door, the motor that lifts the door down. Everything has been functioning well. I would use them again. I've already used them twice, and I've been satisfied both times. I would give them an A.”

Review by
09/05/2014

“The service went wonderfully. We’ve used them for years—A+.”

Review by
09/04/2014

“I liked the company. This wasn't my first time using them. They did garage door work for me. I’d give them an A.”

Review by
09/04/2014

“They did what I asked them to do. They repaired the door, and the quality of the work was great. I would use them again. I would give them an A+.”

Review by
09/02/2014

“Garage Door Solutions is fine. It was my first time using them. I was happy about it. We've used them before. I'd give them an A.”

Review by
09/02/2014

“They put a new door in. I would give them an A.”

Review by
08/22/2014

“The garage door is great—I love it. Garage Door Solutions was very good, they cleaned up after themselves, and I would recommend them to other people. They get an A+.”

Review by
08/21/2014

“They're fine. Everything was fine. The quality of work was good. We did have a spring replaced. We are very satisfied.”

Review by
08/21/2014

“They fixed the problem. I think the garage door would not go all the way down, and they fixed that. Everything has held up fine. I would use them again. I feel positive about the technicians. I've used them in the past. I would give them an A.”

Review by
08/20/2014

“Garage Door Solutions turned out all right. They mainly did maintenance on the door. They moved everything and took the railings out. I would use the company again, if needed. I'd give them an A+.”

Review by
08/20/2014

“They were fine. They came out and did what they had to do. I thought the price was high—there were no parts or anything. The first time there weren’t any parts—the second time was in the spring. The quality of the work was good. Other than the price, they come out and did their thing. He had it up in a few minutes—he knew what he was doing. I would give them an A.”

Review by
08/20/2014

“Garage Door Solutions were very good. The guy showed me what he was doing, did what he said he was going to do, fixed the garage door, and left. I would recommend their services. I've used them before. I've been using them for five to six years. I'd give them an A.”

Review by
08/20/2014

“I did have someone out here. I guess they did it OK. They did work on the door. I would give them an A+.”

Review by
08/20/2014

“Garage Door Solutions was fine. They fixed it, I was happy, and we went about our merry way.”

Review by
07/01/2014

“So far, I think their service is good. I would say they are an A, and it is pretty good service.”

Review by
07/01/2014

“They did a really good job. I'm really happy with the services. I'd give them an A. They were very good.”

Review by
07/01/2014

“He did everything right, so basically that's it. I had no complaints. I would say that the company is an A+.”

Review by
07/01/2014

“They came out quick and got it fixed pretty quickly. It was my first time using them. I'd give them an A.”

Review by
07/01/2014

“I had a positive experience. I'd give them an A+.”

Review by
07/01/2014

“The man fixed my garage doors pretty quickly. I would give them probably an A.”

Review by
07/01/2014

“The guy was prompt, and he was really nice. I'd give them an A.”

Review by
07/01/2014

“They are very, very knowledgeable, and they arrived on time. I'd give them an A+.”

Review by
07/01/2014

“We did have a positive experience. It still works. It's fine. I’d give them an A.”

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