Action Garage Door Repair Specialists
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Action Garage Door Repair Specialists has received 4.9 out of 5 stars based on 296 customer surveys.
5
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6th year as a Best Pick Call
"Action Garage Door has been a family-owned business since 1984. Our most important priorities are our customers and the quality of work our technicians provide. We also keep our customers safe with 20-year background checks on our technicians. We go the extra mile to earn your business, one customer at a time."

Gary Staats | President
Company Information
Services Offered
Action Garage Door services all makes and models of garage doors and openers for residential and commercial customers. The company also offers preventative maintenance and safety checks.
Warranty
Action Garage Door offers lifetime warranties on select products.
Company History
Since 1984, Action Garage Door has served the areas of Dallas/Ft. Worth, Austin, and Houston. The company is family owned and operated.
Employee Information
According to the company, all technicians have passed a 20-year background check.
Additional Information
Besides standard garage doors, the company also offers environmentally friendly products, garage doors featuring "pinch-resistant technology," and garage door openers with the latest safety features.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Action Garage Door Repair Specialists has received 4.9 out of 5 stars based on 296 customer surveys.
5
266
4
22
3
7
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/20/2018

“I guess from what I remember is OK. I didn't like the pricing but it is what was. I didn't like the pricing. I forgot how much they charged me but that's all I got. I really don't remember. They repaired a bracket and did some maintenance on it. I would give it a C because of the pricing and it didn't take them long to do it. But I know I paid upwards of $150. I guess the quality of work was all right. It was just the pricing. I think it took less than an hour and I was already over $150. The guy was OK. It was like he maybe had some personal problems but he was all right you know. Like I said, he looked like he had some personal issues. They don't come in uniform. They come just in regular work clothes, I mean their personal vehicles. Punctuality was pretty quick but it'd be nice if they at least looked like, had a uniform. That goes back to it'd be nice if they had a uniform on. For the work they were doing they didn't leave a mess. He seemed to know what he was talking about. The ork and the price didn't match to me. I think I was charged to much for the work that he did. He replaced like one, two brackets and did like a maintenance, like oiling the joints or whatnot and that was pretty much it.”

Review by
01/20/2018

“I have a new garage door. I bought it from them. It was real. It was a positive experience. It was great. And they let me put my garage door in, the new one, so it was great. I liked the quickness of the guy that came out and took the old one away and put in a new one—really quick. I'd give it an A+. I think he was even early. He didn't leave anything behind. As a matter of fact, he cleaned as he went.”

Review by
01/20/2018

“They repaired my garage door some time back, a couple of months ago. The guy did pretty well when he was here, did everything well. For some reason though are getting problems quicker or sooner than I thought but not so much to do with service but maybe something else is just going wrong quickly. They were fixing the garage door. I would give them a B.”

Review by
01/20/2018

“They did a good job, and I didn't have any trouble. They replaced the spring on my garage door. They were fast to come out, like they didn't have any delay getting out here, and I didn't have any issues. I would give them an A.”

Review by
01/20/2018

“They responded the same day, and they fixed everything relatively quickly, so it was a very positive experience. I'd give them an A. They arrived on time. They cleaned up and swept the garage.”

Review by
01/20/2018

“I just think the guy was very thorough. He pointed out the issues that I have with my garage door, and he was out repairing them. The repair was done very timely. I would say it was an A+.”

Review by
01/20/2018

“I liked the customer service. It was a repair job. I would give them a B.”

Review by
01/20/2018

“They are very good. I think it's good.”

Review by
12/20/2017

“I had a It was a positive experience.”

Review by
12/20/2017

“It was a It was a positive experience.”

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

“The service response was timely. A quality service technician provided quality work and corrected our problem.”

Review by
10/07/2017

“He arrived within an hour and was knowledgeable about what needed to be done to repair the door. It was off of the track. Efficient, quick and polite!”

Review by
10/07/2017

“Service Technician was on time, knowledgeable, and courteous. After doing a complete inspection on all 3 garage doors, he reviewed short term and long-term repair options, along with his recommendations, before starting any service and/or repairs. Repairs were done, adjustments were made, but work was not done until I, the customer, was completely satisfied—love that!!! This work was done about 6 months ago and all 3 garage doors are still working great. Highly recommend, for sure.”

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

“Very personable and professional tech.”

Review by
09/29/2017

No review comments provided

Review by
08/29/2016

“Great service.”

Review by
08/29/2016

No review comments provided

Review by
08/29/2016

No review comments provided

Review by
08/29/2016

No review comments provided

Review by
08/26/2016

No review comments provided

Review by
08/26/2016

No review comments provided

Review by
08/26/2016

No review comments provided

Review by
08/26/2016

No review comments provided

Review by
08/26/2016

“Casey was our technician. He quickly diagnosed the problems and was able to finish the work on both doors in a timely manner.”

Review by
08/25/2016

No review comments provided

Review by
08/24/2016

No review comments provided

Review by
08/24/2016

“A very friendly and knowledgeable technician serviced our garage door. I appreciated his advice for what needed to be done.”

Review by
08/23/2016

No review comments provided

Review by
08/23/2016

No review comments provided

Review by
08/23/2016

No review comments provided

Review by
08/23/2016

No review comments provided

Review by
08/23/2016

No review comments provided

Review by
08/23/2016

“Very Good.”

Review by
08/22/2016

“Great service. Prompt, educational, friendly, and efficient.”

Review by
08/21/2016

“Good & fast work but did not get garage door opener adjusted quite right.”

Review by
08/21/2016

No review comments provided

Review by
08/21/2016

No review comments provided

Review by
08/20/2016

No review comments provided

Review by
08/20/2016

No review comments provided

Review by
08/20/2016

No review comments provided

Review by
08/20/2016

No review comments provided

Review by
08/20/2016

“Installation was OK, but messy. Had to go back after and tidy up some of the wiring.”

Review by
08/20/2016

“Sully was excellent!! He was very informative and his customer service skills are top notch!!! Thanks Sully!! ”

Review by
08/20/2016

“Service provided was for rental property that I manage from 1,4 miles away. Action Garage Door provided excellent, honest, quality work.”

Review by
08/19/2016

“They responded rapidly, did the required work, and charged a fair price.”

Review by
08/19/2016

“Great.”

Review by
08/18/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

“Great Company.”

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

“Good job.”

Review by
08/17/2016

“I was well satisfies no problems.”

Review by
08/17/2016

“A very professional job.”

Review by
08/17/2016

“They came out quickly and fixed my garage door in no time!”

Review by
08/17/2016

“Honest, reliable, and timely! Would definitely use again!”

Review by
08/17/2016

“The repairman David was very efficient. Knew what the problem was and repaired it quickly.”

Review by
08/17/2016

“Repairman was very nice, knowledgeable and professional. I appreciate the promptness and professionalism.  ”

Review by
08/17/2016

“They arrived on time, fixed the door and even showed me how to program my homelink remote in my car. Quick and easy. I'll use them next time I need garage door service. ”

Review by
08/17/2016

“Action Garage Door provided quality service. The technician was very knowledgeable and quick with his work. He even gave me tips on how to prolong the life of my garage door and all its moving parts.  ”

Review by
08/17/2016

“They replaced one spring on our garage door and said that I should replace the other spring now and that was on 9/23/15, I did not and it is just fine. When the old spring breaks I will have them out to repair it. The tech did say that the other spring usually goes soon after the first one, and we are almost at the 1 year mark.”

Review by
08/17/2016

“Action Garage Door was recommended to me by a neighbor, who had a good experience with them. My experience was very good as well - they were prompt, courteous, and very knowledgeable. They also helped my neighbor who had a couple of questions about her system. I would definitely recommend them. ”

Review by
04/19/2016

“They replaced a large part across the top that pulls the door up and down. It worked alright with the new part, but several days later it would open but it wouldn’t close. I called and a different representative came out and adjusted it. He said the ones who installed it had installed some mechanism and set it at halfway instead of the maximum which they should have. He raised it up to the higher level. I didn't have to pay any extra for him coming out. I would give them a grade of C for my overall experience. Their attitudes were OK. I don’t believe I would recommend them to anyone.”

Review by
09/17/2015

“My garage door came off its hinges and they fixed it but they didn't quite fix it right the first time so then they had to come back like or 4 weeks later and fix it again and it's been good ever since. Their customer service was great. I was pleased with the service and I was pleased with the price. I'm going to give them a B, I can't give anybody an A. They came out and they fixed my door but it didn't because it came off the hinges a couple weeks later but then they came back and fixed that and they still charged me a service call. It was only 35 bucks, they didn't get it right the first time. The service was prompt, accurate and there hasn't been a problem since. They didn't get it quite right the first time they got it right the second time but they still charged me the $35 service charge.”

Review by
09/17/2015

“They installed a new garage door, and they showed up when they said they would. I have no issues with it, so it’s fine. I had just called to order a garage door, and the guy showed up and installed it. He showed up when he was supposed to, and it doesn't get better than that. I'd give them an A.”

Review by
09/17/2015

“We didn't have any trouble. They put in a new door for us when we accidentally knocked it down. Their customer service was great, and the guy that fixed it was really nice. They had worked on my door before when something had happened. I think they did a good job, so I'd have to say they’re an A.”

Review by
09/17/2015

“They came in and took care of the problem. Everything went smoothly, so everything's good. The garage door wasn't opening all the way, and they had to replace a gear. They have good customer service. They've actually been here twice, and I would use them again. I'd give them an A.”

Review by
09/17/2015

“I did have a positive experience, but I thought their prices were too high. They did one or two repairs. One wasn't simple, because it was the mechanism that let the garage stay up or down. Their customer service was fine. I had used them before five or six years ago.”

Review by
09/17/2015

“They had to replace one of the panels. The guy was trying to handle the panels all by himself, but he put it all together and worked it, and that's all that counted. The stiffener that goes on the top was a little bit bent, so we got a new stiffener, straightened the old one, and put it down further to where the door is stronger. They got out here pretty quick, and they got me taken care of. They’re an A.”

Review by
09/17/2015

“I've used them repeatedly over the years. They've actually replaced the whole door at one of the jobs. They've also replaced some coils on the garage door, and they've fixed the remote machine. Their customer service was good, and the guys were friendly. They told me what they were going to do, and they did it. They were also prompt. I'd give them an A.”

Review by
09/17/2015

“They did good work, and they showed up on time. My daughter had run through the door. The first time she hit it, they just came in and braced it, which saved us a lot of money. The second time she hit it, the door had to be replaced. I thought their customer service was great. They had it completed in one day, and it was a great door they recommended. I'd rate them an A because it was great service.”

Review by
09/17/2015

“They were very nice. They went ahead and put new doors in for us. We would use them again. Their customer service was excellent. I got a couple of bids, and we liked their price better. A for them.”

Review by
09/17/2015

“Everything was good. They did a repair for me. The door wasn't opening, so they replaced it, and it was fine. Their customer service was pretty good. The guy that came here was also pretty good. I would rate them an A.”

Review by
09/17/2015

“Action Garage Door was positively thrilling. I haven't been that excited in a while. He came out here and replaced the springs in the door. Their customer service was wonderful. They deserve the best grade, an A+.”

Review by
09/17/2015

“It was fine I guess. It was very average I guess, nothing good nothing bad. Their customer service was fine. I guess a B, the guy's personality wasn't great. He did OK he just wasn't real personable you could say.”

Review by
09/17/2015

“They did a good job. To this day, the garage hasn't given us an issue. Good customer service. The guy that came and put it up did a great job. I chose them because of their prices—the prices were very good. They’d get an A because they did an excellent job.”

Review by
09/17/2015

“They put a new garage door in for us last year. We didn't have any issues. Their customer service was fine. They were efficient and did the work quickly. We haven't had any problems so it's all good. I'd give them an A. They did the work quickly.”

Review by
09/17/2015

“They adjusted the door because it would not close all the time. It was off a little bit, so they readjusted it. They had good customer service. They showed up, did it, and we didn't have to call them back, because we didn't have any problems.”

Review by
09/17/2015

“The garage door broke, so we called them, and they came out. It was prompt service, and they did what we needed them to do. Their customer service was very good.”

Review by
09/17/2015

“Action Garage Door just did the work when they said they were going to do it and did it confidently. It was a broken spring. They had good customer service. I'll give them an A.”

Review by
09/17/2015

“They fixed the problem, and my garage door works great now. I guess I’d give them an A, because I'd call them again if I had a problem.”

Review by
09/17/2015

“Action Garage Door was timely, quick, and efficient. He explained the situation, and I haven't had any issues since. They did a repair service. Customer service was good. I'd give them an A.”

Review by
09/17/2015

“They did a repair to replace the spring. I would say it was A work—I don't recall any issues at all.”

Review by
09/17/2015

“They did a great job. They came in and fixed my issue, and they didn't charge me. They had good customer service.”

Review by
09/17/2015

“Action Garage Door was quick, easy, professional, and fast. They just did a repair. Their customer service was great.”

Review by
09/17/2015

“They've worked on my door, and they do a great job. I have not experienced any problems.”

Review by
09/17/2015

“The work was fine. They fixed a misaligned door. Their customer service was fine.”

Review by
09/11/2015

“It was a very positive experience. I'd say they’re an A.”

Review by
09/11/2015

“They did a great job. They came out and fixed my gate really fast.”

Review by
09/11/2015

“Action Garage Door was fine. My spring broke, and they put a new one in. They were very nice. I'd rate them an A+.”

Review by
09/11/2015

“Action Garage was always prompt, and they did a good job. We had a broken spring. They have good customer service. I would rate them an A.”

Review by
09/11/2015

“I think they put in a new screen. We've used them before. I'd give them a B just because I think they're a little pricey.”

Review by
09/11/2015

“It was a good experience. They fixed my garage door. Their customer service was good. It was grade-A work.”

Review by
09/11/2015

“I'm sure it was fine.”

Review by
09/11/2015

“They worked on my garage and fixed it. They did a good job. They were prompt—they got out there, and they fixed it. They did everything they were supposed to do, and my garage was working when they left. I'd say they’re an A.”

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