Action Garage Door Repair Specialists

Tuffguy2xl

4 months ago

I initially thought this company did a great job when they responded quickly after my garage door unexpectedly collapsed. Sebastian came out, replaced the broken lift spring and bar, and got everything working again. Unfortunately, the real issue showed up a few months later. When installing the chain drive, Sebastian secured the mounting brackets into the drywall rather than the wooden framing behind it. As you might expect, the chain drive eventually ripped right out of the wall. I contacted Action Garage, and they sent Sebastian back out. I had no problem with that until he informed me it would cost an additional $280 to repair an issue that resulted from the original installation. That didn't sit well with me. As a veteran, I value honesty and accountability, and I did not feel it was right to be charged for correcting a mistake made during the initial repair. I declined the additional service and decided to fix the problem myself. I had to cut out a section of drywall, properly reinforce the area, and completely redo the rail and track system. I understand that technicians can have busy schedules and that mistakes can happen, but I believe this situation could have been handled much better. A fair resolution and proper repair would have gone a long way.

Monique Wright

4 months ago

Less than 24 hours and my garage door was fixed! They were the 3rd garage door repair company I reached out to, but wish they were the 1st! Another company, won't say their name, quoted me $500 for 1 spring repair. He talked us down to $300 to avoid loosing the sale. When we told him we wanted to shop around, he guaranteed his company was the cheapest. I guess he didn't know Action Gararge would be their competition! I received a callback in less than 24hrs of requesting a quote. The lady set me up with same day repair! I love their communication. They texted before the technician came out and even sent of picture of the tech! That made me feel safe and a great piece of mind! The tech, Sebastian E, was professional and fast! He told us the repair would take 30 mins....he was done in 15! He told us other items that needed repair in the future, but did NOT try to sale to us. Just wanted to inform us! I swear, anything else happen to our garage, Action Garage is my first call!

Janelys Garcia

4 months ago

Very happy with their service. Appointment was given quick, technician was on time very professional and knew exactly what the issue was. Door was working properly in no time. Price was reasonable and I loved that they have a tracking app where you can see where the technician location is when coming to the appointment you can even get a picture of the technician, I find that very safe. I would absolutely recommend this company .

George Morrison

3 months ago

Action Garage door did a great job communicating with me regarding my service technician Chris’s arrival. Once Chris arrived he diagnosed the issue, gave me a good quote and completed work promptly. I highly recommend them for your next garage door repair or service.

David Kantorczyk

4 weeks ago

Action garage door repair specialist lived up to its "Best Picks" recommendation. Prompt same day service and Chris E the technician, explained the issue and was clear about the alternatives and costs. After installation of a new motor he spent time to give us clear instructions as to operate our new device.