Granite Foundation Repair, Inc.
5th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Granite Foundation Repair, Inc. has received 4.7 out of 5 stars based on 145 customer surveys conducted through GuildQuality.
5
118
4
19
3
5
2
2
1
1
5th year as a Best Pick Call
"Granite Foundation Repair is a 16-year-old family-owned-and-operated company that is driven by the principles of integrity, trust, and customer service. We treat each property as if it were our own and each customer as if he or she were our neighbor. We are committed to providing lasting value for your money."

Jim & Betty Oursler | Co-owners
Company Information
Services Offered
Granite Foundation Repair offers foundation repair services, including interior and exterior steel piers, helical steel piers, and concrete pilings, to residential and commercial customers. The company also provides root barriers, surface and French drains, gutter drains, and moisture barriers.
Warranty
The company offers a transferable lifetime warranty for the life of the structure.
Company History
The company started in 2003.
Distinctions
Owner Jim Oursler is treasurer of the NFRA. Granite Foundation Repair is also a member of the Apartment Association of Greater Dallas, the Apartment Association of Tarrant County, the FPA, and NARI.
Additional Information
The company manufactures its own products, including steel and helical steel piers, in Rowlett, Texas. Granite Foundation Repair accepts all major credit cards, offers financing, and provides discounts to seniors and military personnel.
Areas Served
Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville, Allen, Frisco, McKinney, Plano, The Colony
Address
3010 Lyndon B Johnson Freeway Suite 1200-A
Dallas, TX 75234
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Granite Foundation Repair, Inc. has received 4.7 out of 5 stars based on 145 customer surveys conducted through GuildQuality.
5
118
4
19
3
5
2
2
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/01/2019

“When issues come up with the previously installed piers, they just argue about it rather than listen”

Review by
09/25/2019

No review comments provided

Review by
09/19/2019

“Everything was done to my standards.”

Review by
09/19/2019

“I think the quality was fantastic however the cleaning was done was very poor. I had to repair the sprinklers and clean up myself.”

Review by
09/08/2019

No review comments provided

Review by
08/27/2019

“I would like to recognize everyone, including the salesperson, the foreman, and the workers for their exceptional service. It was in August or June, so it was hot out there and they were working their tails off with no complaints. Everyone of them did a good job.”

Review by
08/27/2019

“Granite Foundation Repair was very professional and did a good job. My foundation doesn't sink anymore.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“I would like to recognize the supervisor.”

Review by
08/27/2019

No review comments provided

Review by
08/08/2019

No review comments provided

Review by
08/08/2019

“Very professional, very fast and very good.”

Review by
08/08/2019

“The overall job met 90% of my expectations.”

Review by
08/08/2019

“They met all of my expectations.”

Review by
08/08/2019

“John Ethridge came and visited with me. He was extremely knowledgeable, very personable, straight forward, and up front. There were no issues or anything hidden. He was all above board, I was very impressed with his abilities.”

Review by
08/08/2019

“They did a great job. We were satisfied with everything they did.”

Review by
07/22/2019

“Granite Foundation Repair is professional and friendly. The work was done well.”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

“I would like to recognize John Eldridge for his exceptional service.”

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

“Duane does a great job of keeping us updated on progress and is quick to call for any issues or questions.”

Review by
07/15/2019

No review comments provided

Review by
07/12/2019

“I would like to recognize the supervisor of the project.”

Review by
07/12/2019

“They were all good. The foreman and the salesperson were excellent.”

Review by
07/12/2019

“I would like to recognize the individual that first came out for his exceptional service.”

Review by
07/12/2019

“They were extremely quick and efficient.”

Review by
07/12/2019

“I have no complaints. They do great work. I'd recommend them to anybody.”

Review by
07/12/2019

No review comments provided

Review by
07/12/2019

“I would like to recognize Jim and Dwayne Mallory for their exceptional service.”

Review by
07/12/2019

“Everybody was wonderful to deal with.”

Review by
07/12/2019

“Granite Foundation Repair, Inc. met my expectations.”

Review by
07/12/2019

“They met my expectations, but they didn't go above and beyond.”

Review by
08/14/2018

“I do not remember the salesman's name. He was great. He was awesome to work with. He stayed on top of things, and he called for everything. I can not remember his name. I work in construction as well, so it is hard to keep up with all the names.”

Review by
08/14/2018

“My expectations were met or exceeded by their quickness to complete the project.”

Review by
08/07/2018

“Granite Foundation Repair, Inc. exceeded my expectations in identifying other potential issues and their scheduling.”

Review by
08/06/2018

“I feel that everything was just fine with the project.”

Review by
07/30/2018

“They said 1 day to complete & they did that. 8 guys working very hard to get the job done.”

Review by
07/25/2018

“The fairness in price”

Review by
07/23/2018

“They exceeded my expectations because I was very satisfied with what they did and all of the information that they provided to me. After comparing them to other companies, what they offered me for the money and what they did, I was more than satisfied with.”

Review by
07/20/2018

“They just did everything really well.”

Review by
07/20/2018

“I would like to recognize the lead on the job for his exceptional service. He was very open and communicated everything. If there was issue he let me know.”

Review by
07/20/2018

“They did a good job on the piers but they were not concerned with my landscaping.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“All of them did good, so I would like to recognize them all for their exceptional service.”

Review by
07/19/2018

“All were really nice and courteous. I am completely satisfied.”

Review by
07/19/2018

“I was satisfied with the color brick match.”

Review by
07/18/2018

No review comments provided

Review by
07/14/2018

No review comments provided

Review by
07/14/2018

“The whole crew. They were great!!!!”

Review by
07/14/2018

“prompt on time service”

Review by
07/14/2018

“Really nice, agreeable people.”

Review by
07/13/2018

“The entire process was efficiently completed. I could not be more pleased.”

Review by
07/13/2018

“I was very pleased with the information and estimate provided by the Granite representative. I expected for all work to be completed based on the commitment from the time of the appraisal and when the estimate was given. Not all mortar cracks where repaired, wall seam was not sealed, plants and bushes where not planted back right and some died including grass, I had to level the excess dirt and clean dirt on driveway. I researched many companies and even received other estimates from other companies but decided to go with Granite based on the reviews and customer service provided at the time of the appraisal and just wish all work would have been completed as agreed to.”

Review by
07/13/2018

“when there was a problem (leaking floor) they took no responsibility”

Review by
07/13/2018

No review comments provided

Review by
06/01/2017

“I liked their professionalism. They were one-on-one. I believe the owner was who I dealt with directly. They did foundation repair for me. I'd give them an A overall.”

Review by
06/01/2017

“They seemed very knowledgeable and very efficient. They only did foundation repair. I'd give them an A+ rating.”

Review by
06/01/2017

“They were efficient. They only did foundation repair. I'd probably give them an A-.”

Review by
06/01/2017

“I think they had timely and clean operations. I'd give them an A.”

Review by
06/01/2017

“It was February of last year. The first guy we met was very knowledgeable, very thorough, and I thought they delivered all the way through from his work on the front end to how the actual construction crew did the work and follow-up and everything else. I give them very high marks. The foundation repair was the only work they did for me. They get an A+. I've already recommended them on to several different people, I was so impressed with their work.”

Review by
06/01/2017

“We liked the fact that he came out, did a bid, and then he came back out again eight weeks later and resolidified what he had said prior and scheduled the job. He met all the dates that he gave us. I wasn't here when they did the work. At the time, everything looks fine. I think it's one of those things that you notice three or six months out, but I would grade them as an A. I'd recommend them to a friend.”

Review by
06/01/2017

“They were very professional. They just did foundation work for me. I'd definitely give them an A+. Granite Foundation Repair really knew what they were doing. They really took care of us real well. I already have recommended them to four or five friends.”

Review by
06/01/2017

“Everything they stated or had written in the proposal and everything, they followed it to a T. There were no surprises. There when they said they were going to be there, things like that. They did foundation repair for me. I'd give them an A+.”

Review by
06/01/2017

“They did what they said they were going to do. They tried to save money where they could. Tried to do the minimum and see if that worked before they went on to do more. They get an A.”

Review by
06/01/2017

“The salesperson was good, and Granite Foundation Repair did everything they said they were going to do. I had no issues at all with them. They did foundation repair for me. They're A+.”

Review by
06/01/2017

“I was told that a licensed inspector would come out and do the measurements to make sure that everything was leveled at the house, and in fact an inspector did come through after they did the job and everything, but he basically just came to sign off on what measurements their workers did. I asked the inspector if there would be any possible way he could take measurements and get me a copy of it, just to be on the safe side that my house is level. The inspector said he was not supposed to do any measurements because Granite only paid them to sign off on whatever they did. I was like, 'But you're the licensed engineer. Aren't you supposed to do measurements yourself, and then give me a copy to make sure that the house is leveled the way it should be?' He said, 'I'll take measurements only on where they did the work, and no, I cannot give you a copy of it.' I said, 'Why not?' 'Because Granite is paying me' but I'm like, ‘I'm the customer.’ I had an issue with that. I felt like if he was trying to hide something, but he probably really wasn't. It made me uncomfortable. He told me if I wanted a copy that I needed to ask Granite for a copy, which I did but I didn't ever receive. They just recently came back out because I still hear the cracking noise in my house. Also, the guy that came out to do measurements came out again. He was giving me reasons for everything that wasn't above the level that should have been. I just left it at that. I'm probably going to hire another company to come and do a reading on my foundation just to see if everything is leveled, but other than that, they treat me really very well. I just had an issue with that, basically. They did the work and when they said that they would. They get a B.”

Review by
06/01/2017

“The work was fine. What they left me with was negative. They did not take away the trash. They messed up my driveway. They just left me with things that was not part of it. The guy who came and sold it to me, that was fine. He was a nice guy, but they only told you the nice things. ‘We'll replace the shrubs and we'll do this and we'll do that.’ Well, they did not do this or do that. I've written and nobody bothered to call me. Their work was fine, and they had good workers. There was nothing wrong with that or what they did. They did not clean up. It's like having five or six little kids here. I was very disappointed with their clean-up work. I wouldn't recommend them without telling somebody, ‘Make sure you're standing there every minute because you're going to have to act like they're five years old and make them clean up.’ I'd give them a B-. I'm really happy with their work. The quality of work was fine. They worked under not really good conditions because it was early spring. They were here. They were punctual. I wouldn't recommend them to a friend that I want to keep without saying you have to make sure you know what they're supposed to do outside when they finish.”

Review by
05/31/2017

“They were clean. They were on time. They did what they said they were going to do at the price they said they were going to do it. They did foundation repair. I'd give Granite Foundation Repair an A.”

Review by
05/31/2017

“It was great work, very positive.”

Review by
05/31/2017

“They were very responsive and their sales staff was informative. I'd give them an A grade.”

Review by
05/31/2017

“They came out quickly to evaluate our foundation and then they got the crew out to repair it quickly too. Overall, I'd give them a B+. I never know what prices could be when I get services. Sometimes they are astoundingly low and other times I feel like they're a whole lot of money. I think that's a normal part of the system.”

Review by
05/29/2016

“They were doing foundation repair for me on an odd project. It was a partially belowground shed, a walk-out shed, where my lot dropped significantly. They're probably an A- because they didn't put some of those pavers that you put down and sand. They didn't put those back right. That's the only thing. I'd give them an A rating.”

Review by
05/29/2016

“They did some piers in the front, which was the foundation part, but the bulk of the job was some French drains for drainage problems I've had in the back. I'd give them an A+. I didn't have any complaints. They let me know tons of things that were going on. Everything seems to be working fine. I didn't have any complaints.”

Review by
05/29/2016

“So far, everything is holding up. I ended up with a leak under my foundation, but I don't know—that happens. As far as the experience I had when they were here with the work they were doing, no complaints. They did excellent work across the board. As far as when the leak came up, from what I understand, that's possible with any foundation company. But as far as the work they did, the people that were here, the information and all, the experience with the workers was great. It was excellent. I've already recommended them.”

Review by
05/29/2016

“The foundation was all right. It was that once the guy comes out here and charged me $5. The foundation crew is good. It's that the plumbers come out here and try to hijack it. The foundation repair is the one who sent them out here. They're their right-hand company. Bunch of thieves is what they are. I ought to run them out of town. If I owned the company, I'd tell them, 'Y'all ain't doing no more work for me.' The foundation work was good. They're good; it's the plumbers who don't know what they're doing.”

Review by
05/29/2016

“They did foundation work for me—17 piers. They get an A-. I've already done two referrals.”

Review by
05/29/2016

“They did foundation repair work for me. I'd give them an A+ rating. They did a great job.”

Review by
05/29/2016

“They did fix our foundation. They did foundation work for us. I'd give them an A grade.”

Review by
05/29/2016

“They were doing foundation repair work for me. I would give them an A overall.”

Review by
05/29/2016

“They did a good job. So far, it's excellent. I have zero complaints so far.”

Review by
05/29/2016

“They were doing foundation repair for me. I'd grade them as an A overall.”

Review by
05/29/2016

“They just did foundation repair for me. I'd definitely give them an A.”

Review by
05/29/2016

“They did foundation repair for me. They're an A+.”

Review by
05/29/2016

“They did excellent work with no complaints.”

Review by
05/29/2016

“I had a positive experience.”

Review by
05/29/2016

“My experience was positive.”

Review by
05/29/2016

“Very good.”

Review by
05/29/2016

“They just did foundation repair for me. They're definitely an A.”

Review by
05/29/2016

“They did work for me a long time ago. I have no complaints.”

Review by
05/29/2016

“They did foundation repair for me. I'd say they’re an A.”

Review by
05/29/2016

“They were doing foundation repair for me. I'd give them an A rating.”

Review by
05/29/2016

“They were doing foundation repair for us. I'd grade them as an A+.”

Review by
05/29/2016

“They did foundation work for me. I'd give them an A.”

Review by
05/29/2016

“They did foundation work for me. I'd give them an A.”

Review by
05/29/2016

“I had no problems with them whatsoever. They were just doing foundation repair for me. They're an A company.”

Review by
05/29/2016

“They did foundation work for me. They get an A+. I've already recommended them four or five times.”

Review by
05/29/2016

“They were doing foundation repair for me. I'd rate them as an A. I probably would recommend them.”

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