Granite Foundation Repair, Inc.
5th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Granite Foundation Repair, Inc. has received 4.7 out of 5 stars based on 239 customer surveys.
5
188
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1
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5th year as a Best Pick Call
"Granite Foundation Repair is a 16-year-old family-owned-and-operated company that is driven by the principles of integrity, trust, and customer service. We treat each property as if it were our own and each customer as if he or she were our neighbor. We are committed to providing lasting value for your money."

Jim & Betty Oursler | Co-owners
Company Information
Services Offered
Granite Foundation Repair offers foundation repair services, including interior and exterior steel piers, helical steel piers, and concrete pilings, to residential and commercial customers. The company also provides root barriers, surface and French drains, gutter drains, and moisture barriers.
Warranty
The company offers a transferable lifetime warranty for the life of the structure.
Company History
The company started in 2003.
Distinctions
Owner Jim Oursler is treasurer of the NFRA. Granite Foundation Repair is also a member of the Apartment Association of Greater Dallas, the Apartment Association of Tarrant County, the FPA, and NARI.
Additional Information
The company manufactures its own products, including steel and helical steel piers, in Rowlett, Texas. Granite Foundation Repair accepts all major credit cards, offers financing, and provides discounts to seniors and military personnel.
Areas Served
Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville, Allen, Frisco, McKinney, Plano, The Colony
Address
3010 Lyndon B Johnson Freeway Suite 1200-A
Dallas, TX 75234
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Granite Foundation Repair, Inc. has received 4.7 out of 5 stars based on 239 customer surveys.
5
188
4
40
3
9
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/14/2018

“I do not remember the salesman's name. He was great. He was awesome to work with. He stayed on top of things, and he called for everything. I can not remember his name. I work in construction as well, so it is hard to keep up with all the names.”

Review by
08/14/2018

“My expectations were met or exceeded by their quickness to complete the project.”

Review by
08/07/2018

“Granite Foundation Repair, Inc. exceeded my expectations in identifying other potential issues and their scheduling.”

Review by
08/06/2018

“I feel that everything was just fine with the project.”

Review by
07/30/2018

“They said 1 day to complete & they did that. 8 guys working very hard to get the job done.”

Review by
07/25/2018

“The fairness in price”

Review by
07/23/2018

“They exceeded my expectations because I was very satisfied with what they did and all of the information that they provided to me. After comparing them to other companies, what they offered me for the money and what they did, I was more than satisfied with.”

Review by
07/20/2018

“They just did everything really well.”

Review by
07/20/2018

“I would like to recognize the lead on the job for his exceptional service. He was very open and communicated everything. If there was issue he let me know.”

Review by
07/20/2018

“They did a good job on the piers but they were not concerned with my landscaping.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“All of them did good, so I would like to recognize them all for their exceptional service.”

Review by
07/19/2018

“All were really nice and courteous. I am completely satisfied.”

Review by
07/19/2018

“I was satisfied with the color brick match.”

Review by
07/18/2018

No review comments provided

Review by
07/14/2018

No review comments provided

Review by
07/14/2018

“The whole crew. They were great!!!!”

Review by
07/14/2018

“prompt on time service”

Review by
07/14/2018

“Really nice, agreeable people.”

Review by
07/13/2018

“The entire process was efficiently completed. I could not be more pleased.”

Review by
07/13/2018

“I was very pleased with the information and estimate provided by the Granite representative. I expected for all work to be completed based on the commitment from the time of the appraisal and when the estimate was given. Not all mortar cracks where repaired, wall seam was not sealed, plants and bushes where not planted back right and some died including grass, I had to level the excess dirt and clean dirt on driveway. I researched many companies and even received other estimates from other companies but decided to go with Granite based on the reviews and customer service provided at the time of the appraisal and just wish all work would have been completed as agreed to.”

Review by
07/13/2018

“when there was a problem (leaking floor) they took no responsibility”

Review by
07/13/2018

No review comments provided

Review by
06/01/2017

“I liked their professionalism. They were one-on-one. I believe the owner was who I dealt with directly. They did foundation repair for me. I'd give them an A overall.”

Review by
06/01/2017

“They seemed very knowledgeable and very efficient. They only did foundation repair. I'd give them an A+ rating.”

Review by
06/01/2017

“They were efficient. They only did foundation repair. I'd probably give them an A-.”

Review by
06/01/2017

“I think they had timely and clean operations. I'd give them an A.”

Review by
06/01/2017

“It was February of last year. The first guy we met was very knowledgeable, very thorough, and I thought they delivered all the way through from his work on the front end to how the actual construction crew did the work and follow-up and everything else. I give them very high marks. The foundation repair was the only work they did for me. They get an A+. I've already recommended them on to several different people, I was so impressed with their work.”

Review by
06/01/2017

“We liked the fact that he came out, did a bid, and then he came back out again eight weeks later and resolidified what he had said prior and scheduled the job. He met all the dates that he gave us. I wasn't here when they did the work. At the time, everything looks fine. I think it's one of those things that you notice three or six months out, but I would grade them as an A. I'd recommend them to a friend.”

Review by
06/01/2017

“They were very professional. They just did foundation work for me. I'd definitely give them an A+. Granite Foundation Repair really knew what they were doing. They really took care of us real well. I already have recommended them to four or five friends.”

Review by
06/01/2017

“Everything they stated or had written in the proposal and everything, they followed it to a T. There were no surprises. There when they said they were going to be there, things like that. They did foundation repair for me. I'd give them an A+.”

Review by
06/01/2017

“They did what they said they were going to do. They tried to save money where they could. Tried to do the minimum and see if that worked before they went on to do more. They get an A.”

Review by
06/01/2017

“The salesperson was good, and Granite Foundation Repair did everything they said they were going to do. I had no issues at all with them. They did foundation repair for me. They're A+.”

Review by
06/01/2017

“I was told that a licensed inspector would come out and do the measurements to make sure that everything was leveled at the house, and in fact an inspector did come through after they did the job and everything, but he basically just came to sign off on what measurements their workers did. I asked the inspector if there would be any possible way he could take measurements and get me a copy of it, just to be on the safe side that my house is level. The inspector said he was not supposed to do any measurements because Granite only paid them to sign off on whatever they did. I was like, 'But you're the licensed engineer. Aren't you supposed to do measurements yourself, and then give me a copy to make sure that the house is leveled the way it should be?' He said, 'I'll take measurements only on where they did the work, and no, I cannot give you a copy of it.' I said, 'Why not?' 'Because Granite is paying me' but I'm like, ‘I'm the customer.’ I had an issue with that. I felt like if he was trying to hide something, but he probably really wasn't. It made me uncomfortable. He told me if I wanted a copy that I needed to ask Granite for a copy, which I did but I didn't ever receive. They just recently came back out because I still hear the cracking noise in my house. Also, the guy that came out to do measurements came out again. He was giving me reasons for everything that wasn't above the level that should have been. I just left it at that. I'm probably going to hire another company to come and do a reading on my foundation just to see if everything is leveled, but other than that, they treat me really very well. I just had an issue with that, basically. They did the work and when they said that they would. They get a B.”

Review by
06/01/2017

“The work was fine. What they left me with was negative. They did not take away the trash. They messed up my driveway. They just left me with things that was not part of it. The guy who came and sold it to me, that was fine. He was a nice guy, but they only told you the nice things. ‘We'll replace the shrubs and we'll do this and we'll do that.’ Well, they did not do this or do that. I've written and nobody bothered to call me. Their work was fine, and they had good workers. There was nothing wrong with that or what they did. They did not clean up. It's like having five or six little kids here. I was very disappointed with their clean-up work. I wouldn't recommend them without telling somebody, ‘Make sure you're standing there every minute because you're going to have to act like they're five years old and make them clean up.’ I'd give them a B-. I'm really happy with their work. The quality of work was fine. They worked under not really good conditions because it was early spring. They were here. They were punctual. I wouldn't recommend them to a friend that I want to keep without saying you have to make sure you know what they're supposed to do outside when they finish.”

Review by
05/31/2017

“They were clean. They were on time. They did what they said they were going to do at the price they said they were going to do it. They did foundation repair. I'd give Granite Foundation Repair an A.”

Review by
05/31/2017

“It was great work, very positive.”

Review by
05/31/2017

“They were very responsive and their sales staff was informative. I'd give them an A grade.”

Review by
05/31/2017

“They came out quickly to evaluate our foundation and then they got the crew out to repair it quickly too. Overall, I'd give them a B+. I never know what prices could be when I get services. Sometimes they are astoundingly low and other times I feel like they're a whole lot of money. I think that's a normal part of the system.”

Review by
05/29/2016

“They were doing foundation repair for me on an odd project. It was a partially belowground shed, a walk-out shed, where my lot dropped significantly. They're probably an A- because they didn't put some of those pavers that you put down and sand. They didn't put those back right. That's the only thing. I'd give them an A rating.”

Review by
05/29/2016

“They did some piers in the front, which was the foundation part, but the bulk of the job was some French drains for drainage problems I've had in the back. I'd give them an A+. I didn't have any complaints. They let me know tons of things that were going on. Everything seems to be working fine. I didn't have any complaints.”

Review by
05/29/2016

“So far, everything is holding up. I ended up with a leak under my foundation, but I don't know—that happens. As far as the experience I had when they were here with the work they were doing, no complaints. They did excellent work across the board. As far as when the leak came up, from what I understand, that's possible with any foundation company. But as far as the work they did, the people that were here, the information and all, the experience with the workers was great. It was excellent. I've already recommended them.”

Review by
05/29/2016

“The foundation was all right. It was that once the guy comes out here and charged me $5. The foundation crew is good. It's that the plumbers come out here and try to hijack it. The foundation repair is the one who sent them out here. They're their right-hand company. Bunch of thieves is what they are. I ought to run them out of town. If I owned the company, I'd tell them, 'Y'all ain't doing no more work for me.' The foundation work was good. They're good; it's the plumbers who don't know what they're doing.”

Review by
05/29/2016

“They did foundation work for me—17 piers. They get an A-. I've already done two referrals.”

Review by
05/29/2016

“They did foundation repair work for me. I'd give them an A+ rating. They did a great job.”

Review by
05/29/2016

“They did fix our foundation. They did foundation work for us. I'd give them an A grade.”

Review by
05/29/2016

“They were doing foundation repair work for me. I would give them an A overall.”

Review by
05/29/2016

“They did a good job. So far, it's excellent. I have zero complaints so far.”

Review by
05/29/2016

“They were doing foundation repair for me. I'd grade them as an A overall.”

Review by
05/29/2016

“They just did foundation repair for me. I'd definitely give them an A.”

Review by
05/29/2016

“They did foundation repair for me. They're an A+.”

Review by
05/29/2016

“They did excellent work with no complaints.”

Review by
05/29/2016

“I had a positive experience.”

Review by
05/29/2016

“My experience was positive.”

Review by
05/29/2016

“Very good.”

Review by
05/29/2016

“They just did foundation repair for me. They're definitely an A.”

Review by
05/29/2016

“They did work for me a long time ago. I have no complaints.”

Review by
05/29/2016

“They did foundation repair for me. I'd say they’re an A.”

Review by
05/29/2016

“They were doing foundation repair for me. I'd give them an A rating.”

Review by
05/29/2016

“They were doing foundation repair for us. I'd grade them as an A+.”

Review by
05/29/2016

“They did foundation work for me. I'd give them an A.”

Review by
05/29/2016

“They did foundation work for me. I'd give them an A.”

Review by
05/29/2016

“I had no problems with them whatsoever. They were just doing foundation repair for me. They're an A company.”

Review by
05/29/2016

“They did foundation work for me. They get an A+. I've already recommended them four or five times.”

Review by
05/29/2016

“They were doing foundation repair for me. I'd rate them as an A. I probably would recommend them.”

Review by
05/29/2016

“They did foundation repair, and then they referred us to the plumbers who did our sewer line. I'd rate them as an A.”

Review by
05/29/2016

“They were doing foundation repair for me. We actually had them two different times. They did two different areas, and they did a great job. I'd give them an A.”

Review by
05/29/2016

“They did foundation repair for me. It was a heath, so they had to put a lot of drainage work in the backyard. It wasn't piers. They were A+.”

Review by
05/29/2016

“They did foundation repair work for me. They're a B.”

Review by
05/29/2016

“It was OK. I'd give them a B.”

Review by
05/29/2016

“They were doing foundation repair for me. I don't give anybody 1%, but a B+ would be good.”

Review by
05/29/2016

“They did a pretty good job. They did foundation repair for me. I'd give them a B+ overall.”

Review by
05/29/2016

“I had good results from having the foundation adjusted, but there was a lack of communication. The plumbing check failed. They didn't tell me that my warranty would be null and void if I didn't pay extra to have the plumbing work done. Now they've null-and-voided the warranty so I have no warranty on the work done. Every time I tried to get a response, I got nothing. So finally I got a letter telling me that. I'll give them a B.”

Review by
05/29/2016

“They were doing foundation work for me. The only thing is, afterward, I didn't feel like there was a lot of communication. He told me that an engineer would come look at our house after they lifted it, and then I was told later they only come look at the interior, and they didn't. It was only exterior, so I felt like I was lied to, or there was miscommunication. Then I felt there was miscommunication about the plumber check coming. It's just because it's a really stressful situation. We'd never had it done before, so we didn't know how it was supposed to go. But they worked really hard. I still feel like our house has issues, so I should probably call them to come see. But he was pleasant to work with and nice. I'll probably give them a B+ for the miscommunication.”

Review by
05/29/2016

“They did work for me some time last year. I'd give them a B+. They have very high quality work and expertise. The only thing I can say against them is that we required better follow-up care with them on how to contain our foundation that was promised dealing with the technician.”

Review by
05/29/2016

“They were doing foundation repair for me. They finished on time, which was good, but there was some damage from their work that they did not fix. I'd give them a C+.”

Review by
10/07/2015

“They did a foundation repair, did it quickly and affordably, and it seemed to address the problem that we were having. They get an A.”

Review by
10/07/2015

“They raised our foundation for us and poured some piers. Their guys were very professional, and we enjoyed working with the people.”

Review by
10/07/2015

“They put piers down in my foundation. The owner came by to check on it, and that made it positive. I'd give them an A.”

Review by
10/07/2015

“They raised our foundations, and they did a pretty good job. They might have to come back out, but they did a good job anyway.”

Review by
10/07/2015

“It was great. They lifted our foundation, and they were very personable. I’d rate them an A.”

Review by
10/07/2015

“I had a couple of problems, but I called the owner, and he came out personally to take care of everything. So at the end of the day, even though I felt like I wasn't happy at one point, he made it right and even went the extra mile on a couple things. I was happy at the end of it, so they deserve an A.”

Review by
10/07/2015

“We had a positive experience with them. They put in a series of piers, leveled the house, and put in root barriers in our yard to prevent roots from getting under the foundation of the house again. I was very happy with them. The people were hardworking and certainly knew what they were doing. I would rate them as an A-level company.”

Review by
10/07/2015

“It was a really good job. They fixed my foundation, and it worked. They did a pretty quick job, so I stayed home from work so I could watch them do it. It was a good, quality job.”

Review by
10/07/2015

“I've used them twice; I went back to them a second time. They fixed my foundations. They’re just very hands-on. I did a couple estimates, and they were the one I picked out. An A is a perfect grade for them.”

Review by
10/07/2015

“They did a great job. The owner of the company is an engineer, and he came in and talked to us about the problem we were having with the cracks in the house. The foundation was shifting, so instead of doing the concrete pillars—a lot of companies in the area do that, and it doesn't address a lot of the problem with the clay and the soil here—they went through and set the house up on those steel piers that go down into the bedrock. They have a transferable warranty on those. They did the work in just a little over a day, and they actually didn't have to use as many piers as they thought at first, so that saved us almost two thousand dollars. We haven't had any problem at all since the job has been done. In fact, a lot of the cracks that we had in the house are gone. They’re not one of those companies that’s turned around and changed their name to avoid going back and having to do work, so that was a reason why we liked the company. The amount of time they’ve been in business, the fact that the owner was the one that came out and talked to us, and the fact that he’s an engineer himself, were all positive. Give them an A+.”

Review by
10/07/2015

“They stuck with the contract that was outlined and some additional work that we all agreed on what needed to get it done in the same amount of time. They brought additional employees in to make sure that it was complete and then also they had a really informative job foreman that kept me informed that I worked with throughout the project, two or three days, and so that's what I would say. I was given their name by another contractor, a roofing contractor I believe. I would give them a B.”

Review by
10/07/2015

“They were great. Probably a B.”

Review by
09/29/2015

“I was happy with Granite Foundation Repair’s work.”

Review by
09/29/2015

“They repaired the foundation in a quick and accurate manner at a low cost. It would be A.”

Review by
09/29/2015

“Granite Foundation Repair did everything good. I was happy with them.”

Review by
09/29/2015

“I had an absolutely excellent experience with Granite Foundation Repair.”

Review by
09/29/2015

“Granite Foundation Repair repaired our foundation, and they did a great job.”

Review by
09/29/2015

“Granite Foundation Repair did a good job on the foundation, and so far, I don't see any problems. They’ve earned an A.”

Review by
09/29/2015

“They fixed my foundation, and they did a good job. The corners were dipping about four and a half inches in one room, so they did exterior and interior cubicle piers.”

Review by
09/29/2015

“They did some foundation repair around the house. We’d had a water pipe break after it was inspected, and everyone said it was fine, but then a couple weeks later we had a water pipe break three times, so I don't know. But we like the company, so we're not blaming them. The service was good, they were fair, and I think they were honest, so I'd probably give them an A.”

Review by
09/29/2015

“I had a very good experience with Granite Foundation Repair. The house had a small sink on one side in a certain spot, so it was slightly uneven. They elevated it to the proper specs, and I've had no problem since. They were prompt and on time, and they did what they advised me they would do. I had called several people, and I chose accordingly. I'd give them an A.”

Review by
09/29/2015

“Overall, it was OK. They put the machines in, did some work, and repaired the foundation. I liked the follow-up calls—the manager inquired about how the work was. Everyone was responsive, and everything was done on time.”

Review by
09/29/2015

“I liked the way they set up the job, came in, performed, cleaned up, and followed up with the proper engineering report. They put in several piers around the home, and they were excellent. They’d be the best grade—A+.”

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