Express Flooring

Ezinne Boggess

3 months ago

I had the most incredible experience with Express Flooring!! Jean Carlos was super informative and encouraging with all my design decisions and Julio and his crew were phenomenal. Showed up to work on time every day and got the whole house done laying wood look tile from vynil with quarter round in just 4 days! I highly recommend and appreciate the quality work that was done. Absolutely exceptional!

Rick Lowe

3 months ago

We were super impressed with how quickly Express Flooring contacted us and set up an appointment to review our options. Crystalee came the next day and did a great job understanding our goals and working with us to accomplish our project in a timely, cost effective and professional manner. The installers came with the right carpet and equipment and finished everything as hoped for. We are super happy and would recommend Express Flooring to everyone.

Teresa

2 months ago

If there was a rating of 0? It would be that! We contracted this company to install wood flooring about 3 weeks ago. They tore up the tile and grout without covering any of our items. The work was in the kitchen and entry way. Our living room, computer room, dining room, and other electronic gaming items were covered in 2 inches of dirt. And since the air conditioner was on, it was all throughout our house. Even the upstairs and master bedroom was covered in filth. They "claimed" they had a cleaning crew to clean afterwards. They had 3 women come over to clean my house. They even said that the house was "trashed" and that they have NEVER seen it this bad! They did not clean my house in the manner it was found. I emailed the company about my complaint. Instead of addressing my issue, the salesman sent a response telling me I need to keep my emotions out of it. HOW DARE YOU!!!! Then the next day, I received an email from his boss asking me to call him. When I called him, to which I have all their names, numbers, and emails, he wanted to know what happened. When I explained to him about the condition of the flooring, he stated that the floors, they install "floating" floors. Whatever! Then I went on to complain about the filth they left in my house. It was destroyed! After I told him I was not satisfied with their cleaning crew, I told him I am hiring my cleaners, Alamo House Cleaning. He said fine and to send him the invoice, with a picture of the check. I expressed to him that I need a refund check and no other method would be satisfactory. Easy explanation right? Wrong. Instead of calling me and keeping me in the loop of what was going on, they decided to credit my account. Again, I called and emailed him on this matter. All I got were crickets! And now the carpet is separating from the floor they put down. Don't let them in your house! Do NOT buy from them! I'm taking this to the BBB and the FTC. And even court is still on the table. I have posted only a few of the mess they left and the damages to my house. If you want to see more, just contact me.

K W TX

3 months ago

The 2-man crew Express Flooring sent to replace all flooring on our main floor did a fantastic job - from demo of tile (and carpet), to leveling, to install. We’re very pleased with the result! It was a major investment but I’m enjoying my home so much more now.

edward mangiero

3 months ago

I would certainly recommend Express Flooring for your flooring project. Roberto’s installation team removed laminate and a glued down plank flooring. Quite an effort and what a mess. Jean Carlos Garcia Hernandez ( jeez…. I only have 2 names) was our design consultant and Sales Associate. Heard from him during install to check on progress. Also received a call during installation from the Operations Team to check on the same. JCGH is a great guy to have across the table! Answered all questions, met all of our requirements; this is a 5-Star experience. Hopefully Gonzalo, Roberto’s Supervisor, sees this review and offers at least a pat on the back