Hours of Operation
Business Address
14101 Sullyfield Circle Suite 310
Chantilly, VA 20151
Company Details
Services Offered
- Carpet Installation
- Laminate Flooring
- Floor Refinishing
- Tile Flooring
- Vinyl Flooring
- Floor Sanding
- Hardwood Flooring
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 2-year labor warranty
- Some carpet products have limited lifetime warranty
Additional Information
Employee Information
- Drug Tested
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
About this company
"For 21 years, we have offered our experience and knowledge to our valued customers, and we take pride in offering the highest level of service possible. Our priority is helping you make the best decision possible for your new floors. Our entire staff shares a passion for customer service, and we want you to be satisfied for years to come."
— Peter Lee, Owner
License
2705149097
Ratings & Reviews
Compiled Score:
Custom Floor has received 4.8 out of 5 stars based on 114 customer reviews. Learn about Our Research Process.
Christine M
3 months ago
Replacing the flooring in my upstairs hallway was easier and faster than I expected. From start to finish, the team at Custom Floor & Design was professional, communicated clearly, and kept the project running smoothly. They provided excellent recommendations, installed beautiful new flooring with outstanding workmanship and attention to detail, and thoroughly cleaned up before they left. The finished result exceeded my expectations. I only wish I had called them years ago instead of putting off the project. I highly recommend them.
Natalie Chan
6 months ago
I recently worked with Albert Kim and his team on a flooring project, replacing carpet and hardwood floors with LVP. The entire experience exceeded my expectations. Albert was fantastic to work with — patient, knowledgeable, and genuinely helpful. He answered all of my questions without ever trying to oversell anything, which I really appreciated. The installation team was equally impressive. They worked efficiently and finished the project ahead of schedule, completing everything in just two days. They went above and beyond by fixing several existing issues, including problems with my hardwood floors and leveling. Their attention to detail and craftsmanship really showed. I couldn’t be happier with the results. The floors look amazing, the process was smooth, and the team was professional from start to finish. Highly recommend!
Alice Lee
7 months ago
We had an excellent experience from start to finish working with Custom Floor & Design. We received estimates from multiple flooring companies, and no one could beat their price. Beyond that, the entire process was seamless. Albert, who provided our estimate, was fantastic. His communication was clear, prompt, and consistent. He followed up throughout the project and was always available whenever there was something to discuss, which made the whole experience stress-free. Alex and his installation team were equally impressive. They arrived on time, worked incredibly hard, and their craftsmanship was meticulous. The finished floors look outstanding, and they made sure everything was thoroughly cleaned before leaving. The team was constantly working and completed the project within the promised timeframe. One thing especially worth highlighting is how professionally they handled an unexpected issue that came up during installation (due to a builder-related problem, not their fault). They were flexible, proactive, and addressed it in a way that gave us complete confidence that it wouldn’t turn into a bigger issue down the road. We are very pleased with their work and would absolutely recommend them to friends and family.
Alexander Witt
8 months ago
We had an excellent experience working with this flooring team on a project covering about 3,000 sq ft of our home—roughly 2,000 sq ft of hardwood and 1,000 sq ft of LVP with stairs and a custom handrail with balusters. They sanded and stained the hardwood to a darker finish, and took the time to do careful touch-ups to ensure the color and finish were consistent throughout. The attention to detail really showed. In the basement, they re-leveled the floor before installing the LVP, which gave us a lot of confidence that the job was being done the right way, not just the fast way. They also replaced the stairs and installed a new handrail with specific balusters, and the craftsmanship there was excellent. The crew was focused, efficient, and highly detail-oriented, and communication throughout the project was outstanding. Albert was fantastic, he coordinated everything smoothly, was very responsive, and handled change requests without issue. The project was completed on time, at a fair price, and from start to finish I felt confident in the team’s ability to deliver high-quality work. I would absolutely recommend them to anyone looking for professional, reliable flooring work.
JK
3 months ago
As a first time homeowner, I needed multiple rugs of unique sizes. I had the pleasure of speaking to Albert, who walked me through all the options in my budget and space allowances. He was able to explain all the differences between materials, thickness, slippage, etc. Who knew there were so many things to consider when buying rugs! I appreciate all the help. Looking forward to replacing my floors with you guys when the budget allows!
Service Area
Custom Floor serves 43 cities in the Northern Virginia area.
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Cities Served
Custom Floor FAQ
Services
Hours of Operation
Business Address
14101 Sullyfield Circle Suite 310
Chantilly, VA 20151
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