Custom Floor
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Custom Floor has received 4.7 out of 5 stars based on 77 customer reviews. Learn about Our Research Process.
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9th year as a Best Pick
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"For 19 years, we have offered our experience and knowledge to our valued customers, and we take pride in offering the highest level of service possible. Our priority is helping you make the best decision possible for your new floors. Our entire staff shares a passion for customer service, and we want you to be satisfied for years to come."

Peter Lee | Owner
Company Information
Services Offered
Custom Floor is a full-service flooring company that sells and installs hardwood, carpet, tile, vinyl, and laminate flooring for residential and commercial customers. The company also offers custom hardwood sanding and refinishing.
Warranty
All work is covered by a two-year labor warranty, and some carpet products carry a limited lifetime warranty.
Company History
Custom Floor is a local company that was founded in 2005.
Employee Information
Employees are subject to drug testing.
Additional Information
Custom Floor offers products from a number of brands, including Bruce, Armstrong, Mirage, Lauzon, Wickham, Mannington, Mohawk, Shaw, Karastan, IVC, and Quick-Step.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
14101 Sullyfield Circle Suite 310
Chantilly, VA 20151
Hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
7:00 am - 6:00 pm
Sun
Closed
Licenses
2705149097

Compiled Score:

Custom Floor has received 4.7 out of 5 stars based on 77 customer reviews. Learn about Our Research Process.
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Review by
09/27/2021

“These people are so professional. They came into my house all the way from the estimate to the final installation, they were the best contractors I ever worked with! They were awesome. They let you know what was going on and there were no guessing games. They are an awesome company to work with!”

Review by
09/20/2021

“They are very easy to work with.”

Review by
09/20/2021

“They gave the customer's satisfaction.”

Review by
09/18/2021

No review comments provided

Review by
09/15/2021

“They are very friendly.”

Review by
09/14/2021

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Review by
08/23/2021

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Review by
08/18/2021

“Nothing is really coming to me so I guess not.”

Review by
08/11/2021

“I would recommend them.”

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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Review by
08/11/2021

“High performance team, great product.”

Review by
08/11/2021

“They have great customer support.”

Review by
08/11/2021

“They did an outstanding job. They were very quick and professional. They have excellent workmanship.”

Review by
08/11/2021

“They were very punctual and completed the project within the timeframe they gave me!”

Review by
09/17/2020

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09/17/2020

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09/17/2020

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Review by
08/27/2020

“We would absolutely trust Custom Floor with all of our flooring needs. We have recommended them to our friends who have said thank you very much.”

Review by
08/26/2020

“They are professional, on time and have a great selection of flooring material. I am extremely satisfied with their work.”

Review by
08/26/2020

“The service was good and the people were very kind.”

Review by
08/26/2020

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Review by
08/26/2020

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Review by
08/11/2020

“no I would not recommend this company.”

Review by
08/04/2020

“They did a good job and were very accommodating.”

Review by
08/04/2020

“I have used Benny with Custom Floors for 5 years and would recommend him to all my clients. They are top notch in installation and communication.”

Review by
08/04/2020

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08/04/2020

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08/04/2020

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08/04/2020

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08/04/2020

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Review by
09/17/2019

“They were very professional, on time, and completed the job on time as well!”

Review by
09/17/2019

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09/17/2019

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09/17/2019

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09/17/2019

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09/17/2019

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Review by
08/30/2019

“We are very happy with the floors!”

Review by
08/26/2019

“Not everything was perfect, but they were quick to address any problems I had.”

Review by
08/26/2019

“The customer said they were very responsive and loyal.”

Review by
08/26/2019

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Review by
08/24/2019

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08/24/2019

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Review by
08/24/2019

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Review by
08/21/2019

“I was not happy with the salesperson. Initially, he was very nice, but as soon as I signed for the contract and paid the deposit, he became rude and difficult to get in touch with. The carpet I had installed was not stainproof like it was supposed to be. When I called to speak with the manager about the issue, he couldn't even tell which carpet I had installed because they hadn't updated their records yet. They are totally disorganized. They never got back to me about the stain. I am not happy with them at all. I would not recommend them.”

Review by
08/15/2019

“They were supportive, helpful, and they came at proper times. They followed the plan and I didn't have to wait for anything. They were professional.”

Review by
08/03/2019

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08/02/2019

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08/02/2019

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08/02/2019

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08/02/2019

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08/02/2019

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Review by
08/02/2019

“Custom Floor did a fantastic job on my old wood floor.”

Review by
07/02/2019

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Review by
06/27/2019

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06/27/2019

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06/27/2019

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06/27/2019

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08/24/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/23/2018

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08/11/2018

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08/10/2018

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08/10/2018

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08/10/2018

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08/10/2018

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08/10/2018

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Review by
08/10/2018

“I have unfinished floors right now. They are coming back to sand the original floors. They are doing a good job.”

Review by
08/10/2018

“I constantly recommend.”

Review by
08/10/2018

“We chose Custom Floor mostly because of their ratings. They are a really good, professional company and really deserve their ratings.”

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