Flooring Direct
7th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Flooring Direct has received 4.6 out of 5 stars based on 98 customer surveys conducted through GuildQuality.
5
73
4
13
3
7
2
4
1
1
7th year as a Best Pick Call

Company Message Regarding COVID-19

We are following CDC guidelines, wearing masks and gloves, and practicing social distancing. We are washing hands and wiping down samples before and after entering homes.
"At Flooring Direct, your satisfaction is our passion. Our experts will bring flooring samples right to your home or business, measure your space, and give you a free estimate on the spot. From our top management with years of flooring experience to our newest warehouse helper, we are 100 percent committed to your happiness."

Dan Ratcliff | President
Company Information
Services Offered
Flooring Direct installs hardwood, carpet, laminate, tile, stone, vinyl, engineered wood, and waterproof flooring for residential and commercial customers. The company also offers sanding and refinishing services as well as free, in-home measurements and estimates.
Services Not Offered
Flooring Direct does not offer flooring repair or installation-only services.
Warranty
Flooring Direct honors manufacturers' warranties and offers a one-year warranty on material and labor for wood, tile, laminate, and vinyl flooring.
Company History
The local company was founded in 1988.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Additional Information
The company offers products from many major flooring brands, including Shaw, Mohawk, Dream Weaver, Armstrong, and Anderson.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
9886 Chartwell Drive
Dallas, TX 75243
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Flooring Direct has received 4.6 out of 5 stars based on 98 customer surveys conducted through GuildQuality.
5
73
4
13
3
7
2
4
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/15/2021

“My saleswoman did an amazing job! She was kind, friendly and knowledgeable about their products.”

Review by
08/15/2021

“1 day to complete over 400 sq ft”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“The matching of what I had in my living area to the other rooms that flooring direct put the flooring down”

Review by
08/15/2021

“The team that installed the floors were very fast and efficient. The quality of the installation has met my expectations so there are no complaints there. They did the entire home in a day.”

Review by
08/14/2021

“They put on shoe molding which was no where in my house and it looks awful. They also left doors open as they were sawing and left sawdust all over my house. Not very pleased even though sales rep was very personable. Workmanship on molding looks like crap.”

Review by
08/10/2021

“The sales man and the install group were very friendly and professional.”

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

“Installation was fast and high quality.”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

“Chris Thompson was wonderful. We were so appreciative of all his knowledge and guidance.”

Review by
08/05/2021

“Our sales rep Matt was great.”

Review by
08/04/2021

“I love my floor. Thanks to all those involved in making my house more beautiful and relaxing!”

Review by
08/04/2021

“We had issues of the floor bubbling. They came out and fixed it, but now a few months later the problems have resurfaced. We will be needing them to come back out and fix the floors again”

Review by
08/03/2021

“I would like to give a shout out to my Salesman Scott and to his installation crew...they were awesome!”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“End result is the best we could expect”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Steve Ebsen and installers”

Review by
08/03/2021

“The installers were very professional and organized.”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Chris in sales helped us get everything together”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Like the new carpets. No issues with install/ schedule for carpets.”

Review by
10/23/2020

“I would recommend Flooring Direct. The sales person was thorough and patient as making decisions on flooring can sometimes result in many visits to the customer with samples. The quality of product is outstanding.”

Review by
10/23/2020

No review comments provided

Review by
10/23/2020

“The contractors worked very quickly to get my flooring installed in 3 days.”

Review by
10/15/2020

“I have already recommended them.”

Review by
10/15/2020

No review comments provided

Review by
10/14/2020

“I would like to recognize Hiro Goromaru for his exceptional service.”

Review by
10/14/2020

No review comments provided

Review by
10/14/2020

“They exceeded my expectations on their ability to handle issues. I had an issue come up within the first week, and they fixed it at no cost.”

Review by
10/14/2020

“They did what they said they would.”

Review by
10/14/2020

“Flooring Direct met and exceeded my expectations because it was a seamless job. I did not have to be there or supervise. It was done quickly and cleanly.”

Review by
10/14/2020

No review comments provided

Review by
10/14/2020

No review comments provided

Review by
10/13/2020

“Everything with Flooring Direct exceeded my expectations. They were awesome.”

Review by
10/12/2020

No review comments provided

Review by
10/12/2020

“Flooring Direct did a great job on the wood floors throughout our house and provided excellent customer service.”

Review by
10/05/2020

“I was given a horribly cheap carpet pad and after many many attempts to have it replaced we had to give up due to our salesman becoming too rude to work with. We were never shown any examples of the pads and they installed the cheapest one possible under our expensive carpet. Now it all feels cheap. The pad wasn't even laid all the way to the walls.”

Review by
10/03/2020

“They were able to do the job sooner rather than later. Good product”

Review by
10/03/2020

“Tom woods, he was amazing in helping us select what would work for our family and match our current style”

Review by
10/03/2020

“We had tried other vendors that were unresponsive or seemed to busy to answer our questions. Flooring Direct did a great job being prompt with communication and offered competitive pricing. We are very happy with the finished product!”

Review by
10/03/2020

“The wood like tiles are beautiful. The carpet is of good quality.”

Review by
10/03/2020

No review comments provided

Review by
10/03/2020

“I hired this company to install nail down hardwood floors.”

Review by
10/01/2020

“the installers were very good and cleaned up before they left.”

Review by
10/08/2019

“Keeping our home in good order. Willingness to work around our schedule and other needs.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“From beginning to end, it was good. It was timely and professional. The price was good and the quality was good.”

Review by
09/05/2019

“I would like to recognize Tom.”

Review by
08/24/2019

No review comments provided

Review by
08/22/2019

No review comments provided

Review by
08/22/2019

“I would like to recognize the installation crew for their exceptional service.”

Review by
08/22/2019

“I would like to recognize Steve for his exceptional service.”

Review by
08/22/2019

“Pricing and carpet quality.”

Review by
08/20/2019

No review comments provided

Review by
08/15/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“Our salesman( forgotten his name) was very knowledgeable, he made sure that we understood what we were getting and expect, he is very personable and professional and not a pushy salesman. And he was why we went with your company.”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“STEVE was very helpful and not a pushy salesman. He helped us to make a decision as to what we wanted and needed. Would highly recommend him. Installers were very professional and courteously. All in all a great experience.”

Review by
08/14/2019

No review comments provided

Review by
08/13/2019

“Tom Woods”

Review by
08/13/2019

No review comments provided

Review by
08/12/2019

“I would like to recognize the installers for their exceptional service. They were really good and quick.”

Review by
08/12/2019

“Everything else was fine, I am a detailed guy so I pay attention to detail.”

Review by
08/12/2019

“I'm not sure of his name, but I want to recognize the guy that helped us track down material we needed and helped us find a good price.”

Review by
08/12/2019

“Flooring Direct met/exceeded my expectations in all areas.”

Review by
08/12/2019

“I would like to recognize the estimator for his exceptional service. He was very clear about what would happen, and that is exactly what happened and I think customers will appreciate that!”

Review by
08/12/2019

“I think his name was Elmer. He was very good.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“They exceeded in addressing the problem. They tripped over a piece a carpet and damaged my TV. They cut me a check right away to get a new one. With regard to the hardwood, they were very professional did a great job.”

Review by
08/12/2019

“Flooring Direct made the process easy. It was a good experience. Having the carpet replaced helped us sell our house. We loved the carpet.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“From top to bottom, everything was perfect. We are happy with the work, and trust them with our friends!”

Review by
08/12/2019

“Price/Quality was very good. Flexibility and availability of financing was a huge plus.”

Review by
08/12/2019

“Flooring Direct was fine. The carpet on top of the stairs was a little loose but it was a simple fix for my husband.”

Review by
08/12/2019

“The Salesperson was great.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“The company needs to do a follow-up with me.”

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

“The carpet looks and feels well. However I was surprised that the installers did not put the same matting for the bathroom and closet as for the bedroom armoire was placed a couple of inches away from the wall and it is too large for me to handle, alone.l”

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

“Hiro Goromaru”

Review by
08/09/2019

“Everyone, sales, inside support and installation people.”

Review by
08/09/2019

“The person in charge of the project was amazing.”

Review by
08/09/2019

“Tom is the best! Always helpful, checking up before and after. Great to work with!”

Review by
08/09/2019

“Very kind installers.”

Review by
08/15/2018

“My expectation were met or exceeded when they were able to quickly hit my timeline.”

Review by
08/13/2018

No review comments provided

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