Mister Sparky Electrical Services
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Mister Sparky Electrical Services has received 4.6 out of 5 stars based on 226 customer surveys.
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4th year as a Best Pick Call
"Your complete satisfaction is our top priority. We offer a revolutionary insurance product and innovative ways to meet all your needs—from our online booking system to flexible payment options. We want to make sure your experience with Mister Sparky stands out from the rest."

Albert Bustos & Richard Hodge | General Managers
Company Information
Services Offered
Mister Sparky Electrical Services is a full-service residential electrical company that provides safety inspections, installations, and troubleshooting in addition to panel and main service change-outs. Mister Sparky offers the Home Comfort Collection repair and maintenance protection plans through its parent company, Direct Energy.
Warranty
Mister Sparky provides a 7-year warranty on service and repair work and a 20-year warranty on panel and main electrical service replacement.
Company History
The company was founded in 1996.
Employee Information
Employees drive fully stocked vehicles, wear uniforms, and must pass extensive drug and background checks. All employees undergo daily technical and customer service training.
Licenses
TECL 22022
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
05/24/2017

“I had some work done by Mister Sparky in Dallas. They came out promptly and gave me an estimate. The estimate covered everything. It's been my experience with some companies they'll tell you one thing and then they find something else as they're working on it. He did such a thorough investigation of my situation that he picked up everything that needed to be done. I had a really good estimate before he even started the work. I had some new appliances in my house, and there were a couple items that required different fuses in the fuse box, different voltages, and so I had asked that they come out and replace those fuses. He took one look at my fuse box that was put in the house in 1968 and explained that it was not only so old they didn't have parts for it, the new regulations in Dallas require it be on the outside of the house, and mine was not. So he did a thorough investigation of how the problem could be solved in the most expeditious and least costly way possible. Although it was sticker shock, it was something that absolutely had to be done. He called in reinforcements and they got it done in an afternoon. It was a major job to rewire everything and put it on the outside of the house. I had no idea it was such a fire hazard. When I went back and looked up the old equipment online there were many reports of house fires because of those silly things. The representative was really very nice. They did the work very rapidly and he took care of everything we needed done. Nothing melted in my freezer. They got it done that quickly. They're definitely A+.”

Review by
05/24/2017

“They were on time, and the gentleman was very professional. He even put on shoe covers to keep from tracking the floor up. He got to the problem quickly and did a good, great job overall. He was a very professional young fellow. He checked my electrical system. I actually had an outlet go bad. It had some old wires in it. These houses were built strangely years ago. They had jumped an electrical outlet in one bedroom to the living room and it did several other outlets in the house, including an outside outlet, and it literally got overheated because it had a microwave and a refrigerator. Anyways, this little plug died and he helped me make sure that was the problem before he left. I really appreciated that too, so he got me all fixed up. I'd give them an A+. I would definitely recommend them.”

Review by
05/24/2017

“The guy that did it was very knowledgeable. He checked everything out to see what problems I had, and then he explained it to me. I had a couple of sockets that were burned out, and he discovered a couple things I didn't know I had. I would give them an A because I thought it was expensive. I wouldn't give them an A+ because I thought it was more expensive. He spent probably two hours there. Most of it was checking things out before he started fixing anything. He wrote everything down. It was worth it to me because I needed to know some of the things he told me. If somebody else had come out, they might not have seen it. They might have just fixed the one thing I asked to be fixed, and then I would not have had the benefit of getting something done I wasn't sure about.”

Review by
05/24/2017

“It was a year and a half ago. I'd never use them again. It was awful. They were only coming out to fix two things, and they left without fixing one of them. They were supposed to be fixing an outlet and checking something outside with the outlet, and they never did the outside outlet. They did the inside one, but they didn't do the outside one. I had to call them and say, ‘Excuse me?’ I wasn't pleased with them at all. Their prices—I found out later—were outrageous too. I'd give them a D. Quality was fine, once they did it, and customer service. They did come back out. It was done incorrectly to start with. I don't know about expertise.”

Review by
05/24/2017

“It was my uncle's house. He passed away and we were fixing it up. The experience was most definitely positive. They were very, very quick to come in. They were very helpful. They made sure that we had things that we didn't necessarily need and asked for, as well as doing a full house check to make sure the house was going to be safe while it was on the market and we had to do some stuff that was extra that we didn't know about it, but they were really quick and kind about making sure it was the safest the house it could be without having to overspend on stuff. I'd give them an A+.”

Review by
05/24/2017

“He checked to see where the problem was. It was an electrical outlet. I think they're a little steep—a little high. I think they deserve a D. I think I was overcharged, and then they try to sell you on this other stuff that could go wrong, and of course it's a very expensive price. The work was good. I haven't had any problems. He found it and fixed it. He deserves an A+.”

Review by
05/24/2017

“They were very professional and did a good job. Mister Sparky Electrical Services came when they said they would and they took care of what I asked them to do. I had them change out some smoke alarms and put in two whole-house surge protectors. They get an A+. So far, so good on the work. I'd probably use them again.”

Review by
05/24/2017

“They're pretty informative and laid everything out that needed to be done. Gave me a price beforehand and it was nice to have that. Just had them do the work that was needed. They replaced some outside light fixtures. Some new outlets in the kitchen. I think he redirected a switch or something. I'd give them an A.”

Review by
05/24/2017

“Mister Sparky did some work for me. They came on time. They gave us a reasonable price. They did the work very clean and organized. They went out of their way to make sure it was a smooth solution to the problem. They did some rewiring for our stove and cooktop through the junction box. They get an A.”

Review by
05/24/2017

“They were responsive, very knowledgeable, and very fair. Didn't try to perform work that was not necessary. They did a couple electrical jobs. They installed an A/C outlet under the sink for a garbage disposal and dropped an A/C outlet in the garage for a water sprinkler unit. They earned an A.”

Review by
05/24/2017

“I liked that Mister Sparky Electrical Services pretty much knew their stuff. It was warranty stuff they came in and did a couple times. They were immediately responsive. They extended one of the plug’s outlets for me. I'll rate them A-.”

Review by
05/24/2017

“The tech that came out was very friendly, courteous, and did a good job. I had two outlets, one in the front porch and one in the side porch, that quit working, and he came out here and got them working for me. They're definitely an A+.”

Review by
05/24/2017

“I liked their punctuality. There was no surprise in price. I like the way they present. It's better than a lot of larger companies. I'd give them an A+ all the way. They've done a bunch of work at my house. They're our go-to.”

Review by
05/24/2017

“I liked their courtesy, their promptness, and their experience, and the work that they do. I had some lights installed and an additional estimate for my driveway area. I'd give them an A+ grade.”

Review by
05/24/2017

“Mister Sparky Electrical Services did a good job. The gentleman got here on time and did what I asked him to do. They installed a home security system outside. I'd give them an A+ rating.”

Review by
05/24/2017

“They knew what they were doing. Professional. On time. The last time they were, I had to get electricity restored to a wall where it had gone out, an entire wall. They're A+.”

Review by
05/24/2017

“It was a fine experience. Seemed very professional. He did a good job on what he needed to do. They put in some outlets. He redid some outlets. I'd give them a B+.”

Review by
05/24/2017

“I engaged an electrician last year. Mister Sparky Electrical Services did the work they were contracted to do. They installed some lighting. I'd give them an A.”

Review by
05/24/2017

“They did great work. They were friendly, informative, and the price was decent. They installed a breaker and a surge protector for the house. I'd give them an A overall.”

Review by
05/24/2017

“They were prompt and did what we needed. It was a fair price. They installed some plugs and light fixtures. I'd give them an A.”

Review by
05/24/2017

“The work seems pretty good. They fixed a fluorescent light for me. I'd rate them as an A.”

Review by
05/24/2017

“They've always done great work for us. I'm sure my husband would give them an A.”

Review by
05/24/2017

“I had a great experience. They get an A+.”

Review by
05/24/2017

“It was fine. I'd give them an A+.”

Review by
07/14/2016

“Very professional.”

Review by
07/12/2016

“The electricians were very professional and repaired all my problems promptly.”

Review by
07/11/2016

“Too expensive.”

Review by
07/11/2016

“Overpriced.”

Review by
07/11/2016

“Great Job.”

Review by
07/11/2016

“Good.”

Review by
07/11/2016

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07/11/2016

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Review by
07/11/2016

“The electrician provided quick work, and had my power back on in the affected rooms. The gentleman provided thorough explanations of my problem, and how it was fixed. So next time I may not need to call at all.”

Review by
07/08/2016

“I had a very annoying beep from what I thought was a smoke alarm but I could not find it. My Mister Sparky rep found that it was coming from an alarm for my security system that was on a high-sloped ceiling upstairs. He fixed it and also checked all smoke detectors and replaced outdated ones. He also found the reason for my ground fault detector going turning off electricity to my sockets close to water source which has been a problem for several years. It was a defective metal cover for outside socket and he replaced it. He checked other things around my house and made some suggestions for improvements that are now required by code but were not required when my house was built. I just had a replacement of my entire sewer system that cost $21,5. They had to tunnel under my house and it took several workers two weeks to do it. When I have paid this off, I will use Mister Sparky to make the suggested Improvements in my electrical system which would have to be made if I were going to sell my house.”

Review by
07/08/2016

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07/08/2016

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07/08/2016

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07/08/2016

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07/08/2016

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07/08/2016

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07/08/2016

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Review by
07/07/2016

“He tried to see us more than we needed. He charged an outrageous fortune.”

Review by
07/05/2016

“Mister Sparky was recommended to me & they did a great job. Very knowledgeable.”

Review by
07/05/2016

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07/05/2016

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07/05/2016

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Review by
07/05/2016

“Rodney was awesome!”

Review by
07/05/2016

“Grossly overpriced.”

Review by
07/05/2016

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Review by
07/05/2016

“Too expensive. The phone caller misrepresented the pricing and when the technician got here he had to show me pricing much higher than expected. A lower price was offered when I declined to let them begin work.”

Review by
07/05/2016

“I felt overcharged for quite a number of items, included quite a bit of money simply to flip a breaker switch and install a lightbulb.”

Review by
07/03/2016

“Wonderful  company! They followed up daily to ensure that the work was being performed correctly. Steven B was an excellent and courteous tech. I would recommend this company to family and friends.”

Review by
07/03/2016

“The electrician did not test a problem I had w/ 12V LED lights. I had a transformer for him to replace the existing. He did not have an electrical box so would not do the work. I asked him to at least test the transformer to see if it fixed the problem and he would not. (The transformer is now replaced and it fixed the problem.) He replaced two switches involving another problem, for which I paid around $4.”

Review by
07/03/2016

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Review by
07/03/2016

“Steve , the Electrician, was excellent. Very talented, full of knowledge, advice, and options.”

Review by
07/02/2016

“Great experience. Very professional, knowledgeable, and polite.”

Review by
07/02/2016

“Did not correct the problem and talk a lot instead of fixing my problem.”

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07/02/2016

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07/02/2016

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07/02/2016

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07/02/2016

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07/02/2016

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07/02/2016

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07/02/2016

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Review by
07/02/2016

“The gentleman that came out was a great salesman. With that said I was given a quote a $1,699. I spent $36 that day For an assessment not any work to be done to my home. Following Wednesday I went with another company they addressed all my issues took care of the issues in my home and it only cost me $28. Thanks Mister Sparky for overpriced Quote.”

Review by
07/02/2016

“Very  thorough and polite. Went through each step and suggested some additional work. I will definitely be calling for future electrical work needed.”

Review by
07/02/2016

“Technician arrived more than two hours late and still tried to charge me for the estimate, despite the company's motto. Estimate was four times higher than the other electric company's quote.”

Review by
07/01/2016

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Review by
06/30/2016

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06/30/2016

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06/30/2016

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Review by
06/30/2016

“Electrician was very polite; however, he lacked experience and got stumped on how to install a dimmer switch and 3 way fan switch. The supervisor told me he would personally come to my house to fix the problems but sent the same electrician back stating he was busy and if I wanted him to come it would be another week before he could come.”

Review by
06/30/2016

“Electricians came out and left without fixing one of the main issues I had. I had to call them to come back out the next day because I did not know it wasn't repaired. Except for sorry they showed little regard for my business, and after talking to several electricians after the fact I was overcharged by about $5..”

Review by
06/30/2016

“I  am so glad I called Mister Sparky! The electrician was awesome! He was very informative, professional and friendly. I have an older home that needed to be brought up to code and also had many electrical issues going on. He was very thorough and did some electrical repairs, rewiring, breaker panel repair, installed a light fixture, added new outlets and took out dangerous wiring. I would definitely use them again!!”

Review by
06/29/2016

“The work was not done right the first time. The electrician didn't seem to know what he was doing. He broke a plate on the light switch replaced it with a smaller one and didn't say anything just left when he was done handed me the instructions and walked out. The supervisor came out to fix it the next week and was upset that I wasn't there even though my wife was. He was very rude and condescending to my wife. Not a good exp. at all!!”

Review by
06/29/2016

“Quality work and knowledgeable installer, but it shouldn't cost way over $4. to hang a $1. light fixture. The cost was way out of line with work performed and more than double the estimate given on the phone when booking. They nickeled and dimed EVERYTHING once they got there, and I will never use them again. Every time I look at the light fixture, I don't think about how much I like it. I just remember how much it cost to hang it. It was definitely a joy-robbing experience.”

Review by
06/29/2016

“I could not ask for better electricians than Aaron and Eric. I had called Mr. Sparky to install a few new circuits in my house and to look at the current Circuit Breaker panel as I suspected some shoddy work. They arrived on time, neatly dressed. After their inspection, they reported their findings to me and confirmed my suspicions. They outlined their plan and scope of work and the associated cost. After gaining my approval, they immediately called the proper authorities and went to work. Both Aaron and Eric worked tirelessly for 5 days rewiring my house to pass the Electrical Inspectors requirements. After their work was completed they showed me everything that they had done. I could not ask for any better service than what they provided. I would recommend Mr. Sparky to any customer needing minor or major electrical work done at their house.”

Review by
06/29/2016

“The electrician was arrogant and condescending. He bragged about having his own business before his current employment with Mister Sparky which he claimed is what made him so good, but then turned around and denigrated other electricians who I have used in the past that have their own small business, saying they don't have skills and cannot be trusted like Mister Sparky. The quick work he did was extremely expensive and then he then gave me an outrageous quote on smoke detectors (which I didn't ask for. It was his idea) one I easily beat with another electrician later. In fact, I received three other quotes for smoke detectors, all of which were better and less expensive. This guy wouldn't even give me an idea of what model detector he was quoting on, I should just go ahead and do the work because he said so. He even left debris from the work he did in my attic on my carpet. This guy was a real piece of work. I will never use Mister Sparky if they hire guys like this one.”

Review by
06/29/2016

“The technician that came out took a look at my panel and my meter box and little by little he said he tried to patch it up because it was burnt on the inside but the more and more he touched the panel box it was falling apart so he came and I had electricity when he left I did not have electricity and he wrote up a bill for $5,6.”

Review by
06/29/2016

“On time, the electrician was very honest and showed me exactly what was wrong before doing the work and answered my questions about wiring and breakers. He told me the previous electrician was telling us we needed a bunch of work that was unnecessary. Mister Sparky saved us well over $1!”

Review by
06/29/2016

“Left with a light on the patio that no longer works. They did work on the panel without paying the city of Plano the work permit fee - am I stuck with this?”

Review by
06/29/2016

“I enjoyed the attention to my wish list as well as my electrician’s ability to prioritize based on my budget. I will finish that wish list as I can afford. And I will always use Mister Sparky.”

Review by
06/29/2016

“He did good work but the pricing is far too expensive!!! He was very knowledgeable on the electricity and checked things out. He worked hard and did a good job but Mister Sparky's services are far too high. That may go against the company as far as getting customers; I FEEL.”

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06/29/2016

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06/29/2016

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06/29/2016

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06/29/2016

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06/29/2016

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