Milestone
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Milestone has received 4.3 out of 5 stars based on 59 customer surveys conducted through GuildQuality.
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11th year as a Best Pick Call
"We view your home as our own; that's why we do a complete safety check at every home and follow every service call with a phone call from a manager. We take great pleasure in providing award-winning service, and we're so confident that we'll exceed your expectations, we offer a 100 percent money-back guarantee on every job."

Gus Antos | Co-owner
Company Information
Services Offered
Milestone offers many different electrical services, including troubleshooting; breaker and panel repair or replacement; surge protection; and installation of appliances, outlets, switches, light fixtures, jacks, and ceiling fans.
Warranty
The company offers a five-year guarantee on service and repairs and a 100 percent money-back customer satisfaction guarantee.
Company History
Milestone was founded in 2004.
Distinctions
The company is an Eaton Certified Contractor and was named one of the Best Companies to Work for in Texas by Best Companies Group from 2013 to 2017. The Dallas Morning News named it one of the DFW area's top workplaces from 2014 to 2017.
Employee Information
All electricians are trained and must pass background checks and drug testing. Milestone electricians will call, text, or email a customer 30 minutes before arriving for appointments.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2360 Crist Road Suite B900
Dallas, TX 75048
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TECL 21431

Compiled Score:

Milestone has received 4.3 out of 5 stars based on 59 customer surveys conducted through GuildQuality.
5
42
4
6
3
4
2
3
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

“Because I trust Byron Byars? work ethics.”

Review by
08/12/2021

“I just got electrical work.”

Review by
08/10/2021

“Employees are knowledgeable and do good work”

Review by
08/05/2021

“The guy who came out was nice.”

Review by
08/03/2021

No review comments provided

Review by
08/02/2021

“They got the job done.”

Review by
08/02/2021

“I would like to recognize Michael and Wayne for their exceptional service.”

Review by
08/02/2021

No review comments provided

Review by
08/02/2021

“They met all of my expectations overall.”

Review by
08/02/2021

“The electrical side exceeded my expectations. They were outstanding. I have had the technicians out here about three or four times over the last couple of years, and all of them were top-notch!”

Review by
08/02/2021

“The service technician provided exceptional service.”

Review by
07/30/2021

“Professional and on time.”

Review by
07/29/2021

“Always great service and very courteous.”

Review by
07/29/2021

“The installer was extremely nice.”

Review by
07/29/2021

“The speed and the quality of work exceeded my expectations.”

Review by
07/29/2021

No review comments provided

Review by
07/29/2021

“The guy that put in my new breaker system did an excellent job. He was the one that the city inspector made a comment about. He did an excellent job. Everything was great. I would rate him really high.”

Review by
07/29/2021

“Everyone has been good.”

Review by
07/29/2021

“The last person who came to fix the leaking problem provided exceptional service.”

Review by
07/29/2021

No review comments provided

Review by
07/29/2021

No review comments provided

Review by
07/29/2021

“Matt Holton, Paul Rathgeb, james Harmon and many more!”

Review by
07/29/2021

“The two service people I had out were extremely polite and extremely efficient.”

Review by
07/29/2021

No review comments provided

Review by
07/29/2021

No review comments provided

Review by
07/29/2021

No review comments provided

Review by
08/15/2020

“Very satisfied with work I had done. I would recommend them for that reason . I would suggest getting multiple estimates after my last experience”

Review by
08/11/2020

No review comments provided

Review by
08/11/2020

“I did not like the fact that put in a ground fault behind a dresser and then said I needed to replace my panel box”

Review by
08/10/2020

“I would recognize the technician for their exceptional service.”

Review by
08/10/2020

“The level of customization was great. They would make recommendations which were opportunities for improvement for me. I would have not known about the recommendations without them suggesting.”

Review by
08/10/2020

“The crew member that came out to fix my socket did a great job.”

Review by
08/10/2020

“I find them very professional.”

Review by
08/08/2020

No review comments provided

Review by
07/31/2020

No review comments provided

Review by
07/31/2020

“Gave me a quality estimate”

Review by
07/30/2020

“I took bids on an electrical project and Milestone was almost 400% higher than a company that I use regularly. Your price match guarantee is laughable combined with your price gouging policies. I am telling everyone I know to stay away from Milestone for ANY services. At least I know now how you pay for your continuous ads. I truly feel sorry for all the people you rip-off everyday.”

Review by
07/27/2020

No review comments provided

Review by
07/27/2020

No review comments provided

Review by
07/27/2020

“Their proposed prices for minor electrical work was extremely out of line. I had the work done for about 20% of their estimate.”

Review by
07/27/2020

“Way to sales oriented rather than service”

Review by
01/23/2020

No review comments provided

Review by
01/20/2020

“Everyone was great.”

Review by
01/15/2020

No review comments provided

Review by
01/08/2020

“I would like to recognize the gentleman who came out for his exceptional service. He was personable and genuine. He was really good.”

Review by
01/08/2020

“For electric work only”

Review by
12/25/2019

“Polite and trustworthy. Prompt.”

Review by
12/19/2019

“You always do a GOOD JOB!”

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“They did waive the service fee after I mentioned canceling the appointment and call another service man”

Review by
12/18/2019

“Some of the technicians are awesome; they come in, do what is required, act like they are trying to save us some money, and advise certain things, but they don't go overboard. Other technicians will come in and say we need to redo everything. The other people never do that; they come in, fix what we ask. They don't leave here recommending $5000.00 worth of work for something we ask them to do. I don't feel like Milestone has my best interest at heart. I would use Milestone all the time if I knew the two particular technicians would be the ones coming out, but the other guys I wouldn't; it's too much anxiety, and I feel like they are overboard on a lot of stuff. The cross-selling, the ridiculous $5-6000.00 quotes on $120.00 job, leaves me feeling worse than when they came.”

Review by
12/16/2019

No review comments provided

Review by
12/16/2019

“They exceeded my expectations with their timeliness, punctuality, and communication.”

Review by
12/16/2019

“The list of repairs of repairs was high.”

Review by
12/14/2019

“A GREAT ORGANIZATION: PROFESSIONAL, KNOWLEDGEABLE, DEPENDABLE!”

Review by
12/14/2019

“They did a good job.”

Review by
12/13/2019

No review comments provided

Review by
12/13/2019

No review comments provided

Review by
12/13/2019

“All of their employees are professional, knowledgeable, capable and personable. They have done electrical, HVAC and plumbing work for us. All done well and right the first time.”

Review by
08/14/2018

“They exceeded my expectations because they were gentlemen, they were very informative, and they kept us up to date in plain language about what they were doing and why they were doing it. They were very enjoyable to have here.”

Review by
08/14/2018

“They exceeded my expectations because they were willing to come back and help us get our dishwasher hooked up. Our dishwasher was hooked up wrong and he hooked it up for us correctly. He didn't have to do that, but he saved us from having to call someone else to come out and do it.”

Review by
08/14/2018

“They exceeded my expectations because when they finished the panel box, they made it look real professional. It looks nice and I am really satisfied. They were very professional and they knew exactly what they were doing. They did a great job.”

Review by
08/14/2018

“They exceeded my expectations because of their level of professionalism.”

Review by
08/14/2018

“They exceeded my expectations because of the quality of service.”

Review by
08/08/2018

“They did a good job.”

Review by
08/06/2018

“Milestone Electric exceeded my expectations in terms of their work, and what they were concerned about.”

Review by
08/06/2018

“I would like to recognize the two guys that did the work for their exceptional service.”

Review by
08/02/2018

“I was very with the service. Everything was great.”

Review by
07/26/2018

“I would like to recognize Gary for his exceptional service. He did a very good job. He put the ceiling fan up. The price was a little high, but it was worth it in the end.”

Review by
07/26/2018

“Everybody was pretty good.”

Review by
07/26/2018

“I was most satisfied with their communication.”

Review by
07/26/2018

“They exceeded my expectations because of their professionalism.”

Review by
07/26/2018

“They exceeded my expectations overall because they were quick. He had to shut the power off to the whole house at one point, but he let us know about it.”

Review by
07/26/2018

“They exceeded my expectations with their cleanliness and their explanations.”

Review by
07/26/2018

“They exceeded my expectations with their thoroughness when they came to check out the problem.”

Review by
09/29/2017

“Milestone got the work done quickly at a decent price and everything works. They installed lights and put in light fixtures. I would give them an A+. I will be bringing them back here.”

Review by
09/29/2017

“They are very professional and do it fast. They’ve done a lot of work for me over the years. The last time it was with our heating and air conditioning. I would grade them an A+.”

Review by
09/29/2017

“They finished in one day. They had to put a new electrical panel in, and they pulled the meter and put it in in one day. I'd give them A+ for the experience.”

Review by
09/29/2017

“They fixed the problem. On the circuit box, there was something stuck on there and I wasn't able to pull it down to turn the socket on. I'd give them an A+.”

Review by
09/29/2017

“It was easy to book an appointment. They were quick. Everything seemed reasonable. They came out and looked at an air conditioning unit. I'd give them A+.”

Review by
09/29/2017

“They were on time and did the work I needed. They fixed some electrical sockets. I'd give them an A. Very likely to recommend them.”

Review by
09/29/2017

“They did the work and did it quickly. Last time was air conditioning and heating inspection. I'd give them an A-.”

Review by
09/29/2017

“They are great. The workmen were great, quick and efficient. It was some electrical work with air conditioning. I would give them an A.”

Review by
09/29/2017

“Milestone showed up in a timely manner. They rewired the breaker box for me. I'd grade them as an A.”

Review by
09/29/2017

“It was great. The gentleman that came out here, the electrician, he looked over the situation, he told us what he thought needed to be done, and then he put a price together for us that was reasonable. I'm a cheapskate, so if I say ‘reasonable’ it was probably good. We okayed the work; he did the work. He was extremely polite. He knew what he was talking about in what he did, because it's been working fine ever since. He actually replaced a couple of wall sockets for us, as well as those new safety ones that automatically cut off. It was actually a fire inside the wall from the old plug. It had cracked and caused a fire. Fortunately, we caught it in time, and we shut the breaker off. He replaced the other one that's in the same room with one of those safety ones that work much better. I would give them an A+. He was really nice. He even got along with our two dogs. That's a plus right there! Plus for the A.”

Review by
09/29/2017

“Everything with Milestone was done very well. They are kind of our go-to with electrical. They installed our smoke detectors and fixed something else regarding our lighting. They installed an outlet for us on our island, an esgi outlet plug. They did a great job. I would grade them an A+. There were no issues, however long that was, it's still working. They were very good to work with, scheduling and rescheduling. They were very punctual, They put little things on their feet. They were very good with our kids. They let them help and tried to tell them what was going on from a bird's-eye view and answered all their questions. Very likely to recommend them to our neighbors.”

Review by
09/29/2017

“They've been very professional in the past work that I had done. The major job was when I had the house in Garland, they redid the electrical wiring to update everything to code. I would rate them an A+. They are all very good, even the lady I talked to, to set up the appointments. They are all very professional when I talked to them on the phone and the ones that come out to do the work. It's too bad that they don't come out to Gunner, because I moved out of the area.”

Review by
09/29/2017

“Their knowledge and their professionalism made it positive. They've been at my home two or three times. They installed some outdoor light fixtures; they installed a whole home surge protector, and they serviced my HVAC. We use them for anything electrical and pretty much anything that they will do. We use them because they are reliable and trustworthy so far. Very trustworthy. I'd give them an A+.”

Review by
09/29/2017

“If I have to have any more work done, I’m going to call them. I had trouble with my dryer and I couldn’t figure it out. It was an old breaker. He put a new breaker in there, and it started working, and everything was fine. I was well-satisfied. If I have any electrical problems, I’d call them for that. If I had any plumbing deals, I would call them back. Everything was perfect.”

Review by
09/29/2017

“They came when they said they would; they finished on time; they sat down with me, showed me what they'd done. It was very good, very professional. Good job. I had them do the annual check on my air conditioner. I would give them an A. They did good. They did a nice job. I'd use them again if I had to.”

Review by
09/29/2017

“I was quite pleased with the service that was done. I have an electronic ignition on my furnace. I'd give them an A. The only thing I hate about that company are their ads, their singing ads. They're on TV. They sing these horrible songs; their employees look awful.”

Review by
09/29/2017

“I liked the demeanor of the specialist that came in. I’ve done business with them in the past, so I’ve always been pleased with them. I had some work done throughout the house. I had electrical plugs replaced and various things like that. I'd give them an A+.”

Review by
09/29/2017

“Milestone was very good. They were helpful and fixed the problem that we had. They also take care of our yearly checkups on our air conditioner and heating. It was about two weeks when they installed the new inserts on the toilet. I would grade them an A+.”

Review by
09/29/2017

“Milestone did fine. They came in a timely manner and they fixed it. It was a lightning strike we had. I would grade them an A+. They are fine. The quality of work and customer service were very good. They seemed to know. We haven't had any problems.”

Review by
09/29/2017

“The technician was great. He was very informative and nice and did a great job. I had to have some lights put in that the wires had messed up. My husband had tried to fix them, and they came in and saved the day. I'd give them an A+ for sure.”

Review by
09/29/2017

“It was great, it was the tech—his enthusiasm shows that he was proud to be working for Milestone and glad to be doing what he was doing. He located where a short was happening and removed it. I would grade them an A+. It was great.”

Review by
09/29/2017

“It was just general questions, what the problem was with my bathroom light fixture. He told me the problem was an easy fix. I definitely didn't have any complaints. He answered all questions. I'd give them an A.”

Review by
09/29/2017

“It was kind of pricey. The work was okay. Aside from that, it was pricey. They've done electrical work for me, like put in a plug. Mainly, they've changed out my plugs. I'd give them a B. They're very nice people. My complaint was basically that it was a lot to do that little bit of work they were doing for me. Maybe it's the going rate, I don't know but it was expensive. He just changed out a plug, it was going to be $75 or $79 for each plug. And then on top of it, I had to pay a service fee and this fee; I thought it was pricey. They were nice; their people are nice; their techs are nice. They know what they're doing. Everything was okay, except for the price. They were there on time.”

Review by
09/29/2017

“I wasn't happy with them. There was a bunch of wiring redone that he charged way too much for. What really needed to be done, but it was already done before I could get over here to handle it; I take care of a lot of my dad's stuff. Then that was done. And then within not even a year, then all of a sudden, there were cross-wires done and it was sparking fire in the house. I had to call someone out and that was probably around February, maybe March. And I was trying to hook up a new washer and dryer, and then all of a sudden it wouldn't come on. And then they had cross-wired, so I had called Milestone and they were like, 'Well, we can't send anyone out until tomorrow.' And I said, 'No, you'll get someone out today; this is a fire hazard.' And so, they sent someone out. On top of it, I had to get another company here as well, because it blew out whatever I needed to do with the washer and dryer. So, I will never use Milestone Electric again. I'm going to say D. They may have been punctual, but I don't know about expertise. I'm going to take that back because I had to beg them to come back that one day, so to me that's not being very punctual.”

Review by
09/29/2017

“They were kind of gouging us a little bit. They were overcharging. We actually ended up getting a second opinion on some of the work they said we really needed to do, and we were told it really didn't need to be done. They did one item of it that I agreed needed to be done, and then we requested a second opinion. It was some part. I won't use them again—D. These are the people who did the air conditioning; that's what we hired them for. That's what they were doing. It was A/C work.”

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