Arrow Electric Service
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Arrow Electric Service has received 4.8 out of 5 stars based on 352 customer surveys.
5
293
4
43
3
11
2
5
1
0
8th year as a Best Pick Call
"Because of our modest size, you'll notice a personal touch, from your first call to your scheduled appointment. We strive to make your experience as seamless as possible and offer a 100 percent satisfaction guarantee as well as a free safety evaluation with all residential service calls to ensure your home is safe."

Mark Thacker | Owner
Company Information
Services Offered
Arrow Electric provides a range of electrical services for residential and commercial customers, including troubleshooting, repairs, remodeling, and installation of interior and exterior lighting, ceiling fans, new circuits and outlets, and hot tubs. The company specializes in panel replacement, service upgrades, and whole-house surge protection.
Warranty
Arrow offers a transferable lifetime warranty on residential Eaton Cutler-Hammer products and three-year warranties on other work performed.
Company History
Arrow was founded in 1998.
Distinctions
The company is an Eaton Certified Contractor. Owner Mark Thacker is a Master Electrician.
Employee Information
Electricians wear uniforms and must pass background checks and drug testing. Before each appointment, Arrow contacts customers by phone or email 20 to 30 minutes prior to arrival.
Licenses
TECL 20502
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Arrow Electric Service has received 4.8 out of 5 stars based on 352 customer surveys.
5
293
4
43
3
11
2
5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
05/15/2017

“They were installing a 220 outlet in our garage, and they didn’t get a permit from the city. They did the work without a permit, and we had to have a permit. When I called the city, they said the work should not have been started without the permit because that’s the law. I told them about it, and they said I had to pay $200 more. I asked them why they didn’t do it at the beginning, and they said they didn’t think they needed it. That’s not professional at all, and they should have known that. Anyway, I had to pay again, and they had to come over again. I had to get the city to come over and inspect. It cost me a lot of extra money and time. They didn’t want to pick up any of the bill. The job was good. The quality of work was good, but this incident made it very negative for me. I would rate my entire experience as C. Their quality of work was A+.”

Review by
05/15/2017

“They installed a new power line from my house to a detached garage. When they came up to do the work they did a little better work than I thought they would. It was better quality. They made it a little stronger than it was before. Overall, my experience would be graded a B. I first sent them out for an estimate, and at first they gave the estimate pretty heavily. It wasn’t until I had my insurance company call that they became more cooperative.”

Review by
05/15/2017

“They did a fine job. They've done a couple of things. They put a lot of lights up in the ceiling, which was not real easy to do, they changed some plugs and then did some more general things, but they were very thorough and knew what they were doing. I'd grade them A. I would recommend them.”

Review by
05/15/2017

“They had to replace three lights and the fan mechanism for the bedroom. He was a good worker, and he gave us important information on what to get and all that kind of stuff, and what we needed in the future. I would give them an A for my overall experience.”

Review by
05/15/2017

“They were changing out parking lights, some panel work. I feel like the prices were a little too high, and it took a really long time to get back to me on some of the pole lights and things like that. They'd get a B.”

Review by
05/15/2017

“They had to work on outside lights. They fixed the lights, and they seemed pleasant to work with. I would grade my overall experience A. I think I recall them being too pricey, but beside that, they were fine.”

Review by
05/15/2017

“Arrow Electric were replacing some lights. I liked the demeanor of the person doing the work, and the customer service was very good. I’d say the overall experience was A+.”

Review by
05/15/2017

“I had a light that the wires had not been connected to correctly, and they fixed it. They repaired it quickly and didn't charge me unreasonably. I'd rate them A.”

Review by
05/15/2017

“Arrow Electric put in some new under-counter lights, they hung the chandelier, and they did a check of my house. They were timely. They were nice. They’re A+.”

Review by
05/15/2017

“They changed out my battery in our section and changed out some lights. I liked the gentleman who came and did the work. I'd give them an A.”

Review by
05/15/2017

“They did some maintenance work. They were friendly, professional, and on time. I can’t complain. Overall, I'd give them an A+.”

Review by
05/15/2017

“Overall we wouldn't have any complaints for them. They did excellent work, no complaints, and I would recommend them.”

Review by
05/15/2017

“They were just checking outlets. I think it was an honest service, and it was for a fair price. They get an A.”

Review by
05/15/2017

“They did a ceiling fan repair for me. I’ve used them before, and they just did a nice job. I’d grade them A-.”

Review by
05/15/2017

“We had used Arrow Electric. They did some electrical work. It just works. I would recommend them.”

Review by
05/15/2017

“They switched. They were on time, and the job was completed as requested. I'd give them an A+.”

Review by
05/15/2017

“They were fine. They did a good job. We didn't have to call them back. They get an A+.”

Review by
05/06/2016

“It was good. The guy was friendly, personable, and he did the job. I'd give them a B+.”

Review by
05/06/2016

“The service was fast, and we had no problems. I'd give them an A. They're expensive.”

Review by
05/06/2016

“It was professional. I'd grade my overall experience A+. I would recommend them.”

Review by
05/06/2016

“They did a good job. I was very pleased and I'm going to have them come back.”

Review by
05/06/2016

“The service was professional. I would say they're an A.”

Review by
05/06/2016

“They were dependable and on time. I'd give them an A+.”

Review by
05/06/2016

“Their service was very thorough. I'd give them an A+.”

Review by
05/06/2016

“They just did a really good job. I'd give them an A+.”

Review by
05/06/2016

“It was fine. They did the job. I'd give them an A+.”

Review by
05/06/2016

“We had no issues with them. I'd give them an A.”

Review by
05/06/2016

“I think it was fine. I'd give them an A.”

Review by
05/06/2016

“They were A+.”

Review by
05/06/2016

“They're A+.”

Review by
05/06/2016

“The  service was fast, professional, and clean. I'd give them a solid A.”

Review by
05/06/2016

“I liked the technician from Arrow Electric Service. I'd grade them A+.”

Review by
05/06/2016

“They hung a light. I liked that they got it done. I'd give them an A.”

Review by
05/06/2016

“I would say the entire thing was an A. It was a lovely experience.”

Review by
05/06/2016

“I had no problems. He was on time, did a good job, and got out of here. I'd give them an A.”

Review by
05/06/2016

“Arrow Electric Service did the lighting for the pool. I liked that they were fast. I'd rate them A+.”

Review by
05/06/2016

“They're  very consistent and professional. It's fixed right the first time, every time. I'd give them an A+.”

Review by
05/06/2016

“Everything seems to be fine. Whether or not lightning fries our house again would be our biggest test. They're an A+ or a B.”

Review by
05/06/2016

“They were quick and they knew what they were doing. They sent out a nice, quiet guy, and professional. They did a good job.”

Review by
05/06/2016

“They're great. They just do what they say they'll do. They're reasonable in their work, and they're good people.”

Review by
05/06/2016

“I liked that they were able to come out that day, and I thought they were competent and fair. I'd rate them A+.”

Review by
05/06/2016

“It was just a normal call. I'd used Arrow Electric Service before, and I know them. It's been fine. I'd give it a B.”

Review by
05/06/2016

“We haven't had Arrow Electric Service out to our house in several months. They're just dependable and courteous. I'd rate them A+.”

Review by
05/06/2016

“Arrow  Electric Service did what they said they were going to do and did a little bit more. They rewired our warehouse. I'd rate them A+.”

Review by
05/06/2016

“The service was just service. The man they sent out was informative and fast. Everything worked. I'd give them an A+. They came when they said they would.”

Review by
05/06/2016

“It was very quick and very efficient. It was explained to me exactly what was taking place, and it was done at the price I expected. I'd give them an A+.”

Review by
05/06/2016

“Obviously, they do what they're supposed to be doing. They got the job done. They had some good suggestions, and it worked out. I would give them a B+.”

Review by
05/06/2016

“It was OK. I'd give them a C. The quality of work is a C. The customer service is a C. The punctuality is an F. The cleanliness and expertise are a C.”

Review by
05/06/2016

“Arrow Electric was good. I was totally happy with the service. I've used Arrow Electric on more than one occasion and I've been happy every time.”

Review by
05/06/2016

“They were fine. They're on time, and they did a good job when they were here. I didn't have to call them back. I'd give them an A+. I recommend them all the time.”

Review by
05/06/2016

“Arrow  Electric Service is very good. They're prompt, courteous, and thorough. They installed a fan and probably six or seven switches most recently. I'd rate them A+.”

Review by
05/06/2016

“I liked everything about the service. It was timely, cleanly, and well-done. The gentleman was very good. I'd give them an A+ overall.. I'd recommend them to anyone, definitely.”

Review by
05/06/2016

“The guy was just really friendly. He didn't waste any time, and he knew what he was doing. He checked to make sure things worked and was complete and thorough. I'd rate them A+.”

Review by
05/06/2016

“They did what they were supposed to do. I'd give them an A. They were quick, and they knew what they were doing. They sent out a nice, quiet, professional guy. They did a good job.”

Review by
05/06/2016

“They did a great job. I’d give them a 9 out of 1 . The service was a very tough job, and they hung in there. They worked very hard and delivered a quality product, so I’d give them an A+. I just recommended them twice.”

Review by
05/06/2016

“The guy knew what he was doing. He completed the job satisfactorily. I'd rate them a B+ because it was kind of pricey. Then again, I don't know electric services. It could actually be the average.”

Review by
05/06/2016

“They did the job. They came on schedule. The price was right. The person they sent out was impressive, professional, and skilled—I'd give them an A. If somebody asked, I'd recommend them.”

Review by
05/06/2016

“We used Arrow Electric Service to do some upgrades and repairs around our home. I think that my wife was satisfied with the service that they provided. I would probably give them a B.”

Review by
05/06/2016

“I've always been satisfied with Arrow Electric Service. Usually you can get on their schedule quickly, and they're very professional. They are friendly, and there's no job they can't seem to do. I've called them about three or four times. I'd give them an A+. I've already recommended them.”

Review by
05/06/2016

“The guy who did the work was really good. His name was Josh or Jason. He was good and very nice. I'd give him an A. They called, and they were on time. I would recommend them. I didn't have any problem at all. The only thing is it was a little expensive, but that's what it cost.”

Review by
05/06/2016

“They did really good. He did some things to help me, painted them on his own, and made them look better. He also worked on my outside lights—which he didn't have to offer to do— and got them all going and in a timely manner, so that was great. I'd give them an A+. He did great.”

Review by
05/06/2016

“Arrow Electric Service came out and hung up some of the lights for us. The installers were professional, did a really good job, and I was going to have them do something I thought wasn't wired, but they were honest with me. They came and showed me it was already wired, and saved us money, which was good too. I'd give it an A. I'd recommend them.”

Review by
05/06/2016

“The pricing was very competitive. The  guy they sent out to do the work was extremely nice and did a great job. They were just great all around. I've actually recommended them to a couple other people that have used them and liked them as well. I would give them an A+. I can't think of anything they did that we didn't like.”

Review by
05/06/2016

“I was disappointed because they were nice people but I had wanted a floor outlet fixed so that it was—you could stick your plug down into the floor, it would be recessed, instead of being on top, and they didn't fix it because they couldn't find the part. I was disappointed and I still can't use my lamps because I was counting on that. It's kind of in the middle of the floor, so that part was I really unhappy. But I want to say that the two men who came, I had two different men come, they were very nice. Just real courteous and polite, but I was a little disappointed with that, and also he tells me he's still looking for the part but I haven't heard from him now in a month, and I'm going to have to go look somewhere else. I've got to have it fixed. I thought that they were a little high on—I had them cut the cords on a lamp, just trim them back so I could plug them in and not have a lot of excess cord, and they charged me $5, which is almost as much as the lamp cost, and I didn't realize before he's already done it, so I went ahead and paid him, but I thought that was high. I hate to do them in because—I hate to give them a negative because they were very friendly, but it wasn't a successful experience because I didn't get my outlet fixed, and that was the main reason I called them. They did fix part, but that was—I didn't encourage them to do more and they would if I'd asked them. I had two outlets that didn't work in my little office and they fixed it all except two places and it would have meant I had to tear out the wall to fix them and I chose not to do that. I didn't want to do that, so they said I would have to go into a closet and that was a storage closet and tear out the wall to fix it. I didn't do that. I just can't vouch. I wouldn't recommend them, I don't think. The cleanliness was good. They were very nice about that. That was great. My problem isn't solved, so I don't give them a high grade on expertise—maybe a C-. Punctuality was A. They were perfect and punctual. Customer service is C or C- because they didn't get my stuff. What they did, they did well. They didn't do all that I needed done.”

Review by
05/06/2016

“As far as I know, Arrow Electric did OK. Everything has worked well so far. I'd give them an A. Over time, you can have issues, but so far we haven't had any. The only thing I had concern over was the amount of money they charge. I thought it was a little bit too much, but being new to the area—we just got the home in Frisco in October—we haven't had much experience with contractors in Texas. We have our second home in Reno, Nevada, and we have more experience there. Things are probably just cheaper in Nevada. I would recommend them only if I make sure they get a price point just so there are no surprises. I’d give them a B.”

Review by
05/06/2016

“They were wonderful, but I'm still having trouble with my lights working. He installed two motion sensor lights for me, and one of them isn't coming on. When you drive up to it, it's still not working, so I have to call them back and have that re-serviced. The overall experience was fine so I would say an A-, but as far as the actual quality of work, my light's not working, so I'd have to give them a D. They got it up there, and if I hit the light, it will come on. Something's still not right with it, so I'm still frustrated. I think they had good customer service.”

Review by
05/04/2015

“They did a great job. The guy that came out was very helpful. We were actually responding to a home inspection in getting our home sold. Inspectors note all kinds of little stuff here and there that has to be done and he was really good in going through the report and helping us get those things taken care of or responding to things that weren’t things that needed to be taken care of. He cleaned up and I think put in some new connectors in our fuse box and our breaker box and updated some of the wiring on the large appliances and things like that. I’d definitely give them an A.”

Review by
05/04/2015

“There was a kind of problem with getting it booked. We had some trouble but once they came out and did the job, they did a good job. They replaced the surger breaker box in our garage. The customer service was good, other than initially trying to book it. I chose them over a different company because of Best Pick Reports. I tried another company from the book and I tried to book them online and they never responded. I’d give them B+ because of the booking issues. It annoys me when people don’t call back and that sort of thing.”

Review by
05/04/2015

“I will be using them again. The technician was very pleasant, and he explained what he could and could not do in terms I could understand. I had a couple of electrical plugs installed, and he added another grounding wire and made a modification on our electrical panel. I had him do several things, and he did them well. I’d give them an A+.”

Review by
05/04/2015

“They are wonderful. They did an excellent job. He is just a great person and a great guy. He did a great job. He did about $1700 worth of work over 2 days. He fixed everything so we could sell our house. I chose them over a different company because we had used them once before and they were really good a long time ago so we used them again. They were excellent.”

Review by
05/04/2015

“It was positive other than the issue that appeared after it rained again. Whatever they came to fix messed up again after they were done. The issue initially was the pressure breaker kept tripping even when I reset it. It was fixed for about a week and then it rained and then I don’t know and it’s been that way since. They are coming back out to look at it. I’d give them a B because they did good work but I had a slight issue.”

Review by
05/04/2015

“We were very satisfied. The technician was very knowledgeable, and he shared everything with us and let us know what was being done and what had to be done. Nothing was secretive, and nothing was thrown on us—it was all explained. He rewired the whole house. It took him three Saturdays to complete the work; we gutted the house and remodeled. We weren’t living there, so we gave the technician free rein to come and go as he pleased. I’d rate Arrow as an A+.”

Review by
05/04/2015

“The electrician was on time and very helpful, and he provided me with options regarding some of the work we needed to have done. They added lights and outlets in a couple of different rooms, and they ran some lights off of existing outlets. I chose Arrow Electric because our neighbors had used them the year before, and they recommended them to us. I’d definitely give them an A+. It was a good experience.”

Review by
05/04/2015

“The technician helped us design out how to do things a little bit better than how I wanted to do things. It was exactly what I needed. They didn’t try to overcharge me. They installed new wires that went to the back patio. I chose them over a different company because typically I would kind of look in the ads for timing, cost and efficiency. I’d give them A+. They were great. It was great.”

Review by
05/04/2015

“Arrow Electric got out here in a very timely manner, and they worked very quickly and safely and got the work done. There had been a storm, and a tree knocked my power lines out of the outside wall—everything was lying on the ground. They didn’t actually have to rewire; they just had to get it all put back into the wall. I chose them because I’ve used them before. Their company is A+.”

Review by
05/04/2015

“We had a very good experience with them. They came on time at the time that they promised, and they were very courteous and understanding of me having to keep a child out of their way. They were very nice folks, and they did a very good job. They put in an outdoor electrical line; they did this within a couple of days—it was really fast. I’d say they get an A+. They were awesome.”

Review by
05/04/2015

“I thought they did a good job, and the customer service was good. They installed dome lights and a couple of switches. I chose them because they charged by the job and not by the hour and because they were local. I’d give them an A+ based on their service.”

Review by
05/04/2015

“They did a good job and it was one person in particular, the serviceman, that was quite efficient in his efforts. I believe they had to restructure the electrical wiring in an older house to bring it up to code. They had to redo the wiring. I’d give them an A.”

Review by
05/04/2015

“My experience with them was good. The guy, Josh, was really knowledgeable. He was a real nice guy. He got everything done. He came in and repaired my light in my bedroom and then he also fixed some switches in the kitchen. I’d give them an A.”

Review by
05/04/2015

“They changed out the fuses and the fuse boxes. They were prompt, explained things, and did the work. I contacted them one or two days before they came, and it was based on my schedule that we picked the day and time. Their business is A+.”

Review by
05/04/2015

“Arrow Electric did a great job. The electrician did a good job—he was thorough and knowledgeable and knew his job. They put sun lights and can lights out on the covered patio area. I’d give them an A+.”

Review by
05/04/2015

“They just did what they said they were going to do and handled everything well. They installed 2 wires in my dining room. I’d give them an A.”

Review by
05/04/2015

“They were really quick to get here and fix my problem, and the electrician was a very friendly person. They replaced something for us. Arrow Electric is A+.”

Review by
05/04/2015

“Service was good. They were quick in finishing the job. They did it professionally and I was satisfied. They did lighting in a living area. I’d give them an A.”

Review by
05/04/2015

“I had a very nice experience with the company. They were nice and they did a good job. I’d probably give them an A.”

Review by
05/01/2015

“They were there on time, and they did good work and left the place clean. They installed some electrical outlets. They’re A+.”

Review by
05/01/2015

“He was just easy to work with. I had a series of electrical issues. I’d give them a B+. I can't think of anything they can do to improve.”

Review by
05/01/2015

“The work was misdiagnosed. My problem was misdiagnosed. They were courteous. Again, there was a misdiagnosis. I’d give them a B.”

Review by
05/01/2015

“They did a good job. They showed up when they were supposed to and fixed the light for us. I’d give them an A.”

Review by
05/01/2015

“I had a positive experience; they did a good job. They replaced a breaker box panel. I’d give them an A.”

Review by
05/01/2015

“They installed some lights on the house. The electrician was very good, so I’d give them an A+.”

Review by
05/01/2015

“They did a good job, and they were very quick. I’d probably give them an A.”

Review by
05/01/2015

“They showed up on time and did what we wanted them to do. I’d give them an A+ grade.”

Review by
05/01/2015

“My technician was amazing. He did a wonderful job. He was very professional and knew exactly what to do. I plan on calling them again. Their work was A+.”

Review by
05/01/2015

“They did the work in a timely manner. I had lightning that struck my house, and they helped me fix it. I’d give them an A. I have no complaints.”

Review by
05/01/2015

“They did a great job. They had good customer service and good value. They did professional work. They did electrical work for me. I’d give them an A.”

Review by
05/01/2015

“They did quality work I suppose. They did electrical work for me. I think I’ve used them twice now. I’d give them B+. If they wanted to improve they could lower their cost.”

Review by
05/01/2015

“They have courteous people, all the way from the people setting up the appointment to the people that come out into the field. They changed some electrical boxes inside the panel. They were A+.”

Review by
05/01/2015

“Arrow Electric is awesome. They installed a new electrical panel. The electricians are super thorough and qualified, and they do a great job—I couldn’t ask for anything more. I’d rate them A+.”

Review by
05/01/2015

“They rewired my whole house. I actually wrote a letter to Arrow Electric regarding the electrician that did my work. I mainly liked their professionalism and punctuality. I’d give them an A+.”

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