Arrow Electric Service
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Arrow Electric Service has received 4.7 out of 5 stars based on 181 customer surveys.
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9th year as a Best Pick Call
"Because of our modest size, you'll notice a personal touch, from your first call to your scheduled appointment. We strive to make your experience as seamless as possible and offer a 100 percent satisfaction guarantee as well as a free safety evaluation with all residential service calls to ensure your home is safe."

Mark Thacker | Owner
Company Information
Services Offered
Arrow Electric provides a range of electrical services for residential and commercial customers, including troubleshooting, repairs, remodeling, and installation of interior and exterior lighting, ceiling fans, new circuits and outlets, and hot tubs. The company specializes in panel replacement, service upgrades, and whole-house surge protection.
Warranty
Arrow offers a transferable lifetime warranty on residential Eaton Cutler-Hammer products and three-year warranties on other work performed.
Company History
Arrow was founded in 1998.
Distinctions
The company is an Eaton Certified Contractor. Owner Mark Thacker is a Master Electrician.
Employee Information
Electricians wear uniforms and must pass background checks and drug testing. Before each appointment, Arrow contacts customers by phone or email 20 to 30 minutes prior to arrival.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2903 National Drive
Garland, TX 75041
Hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
Licenses
TECL 20502

Compiled Score:

Arrow Electric Service has received 4.7 out of 5 stars based on 181 customer surveys.
5
149
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20
3
11
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/08/2019

“The technicians ran into some obstacles that they overcame with their own ingenuity, and I was very happy with the service.”

Review by
08/08/2019

“The technician that handled my installation was knowledgeable and shared more than he needed to, which put me in a better position as a customer.”

Review by
07/11/2019

“Both techs were great”

Review by
07/06/2019

“I'd like to recognize Brian Minter for his exceptional service.”

Review by
07/06/2019

No review comments provided

Review by
07/06/2019

“I would like to recognize Steve and the guy that did work I cannot remember his name but he was outstanding and his professionalism was above and beyond.”

Review by
07/05/2019

“Clint was very nice and thorough and addressed all my concerns.”

Review by
07/03/2019

“Arrow Electric Service met or exceeded all of my expectations.”

Review by
07/03/2019

“While Arrow Electric did a professional job, but needed some help on the more complicated aspect of my project (installation of a EV charger). I also thought their prices were quite high compared to the other electricians I have dealt with in the recent past. Because of this I am neutral on the overall recommendation for Arrow Electric.”

Review by
06/28/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“The technician that gave me the quote was nice, but I went with a different company.”

Review by
06/26/2019

No review comments provided

Review by
06/25/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
07/12/2018

“I would like to recognize Josh for his exceptional service.”

Review by
07/12/2018

“They said it would be fixed and it was fixed.”

Review by
07/07/2018

No review comments provided

Review by
07/03/2018

“Highly professional, effective, efficient and personable electrician”

Review by
07/02/2018

“Everyone who has done work at my home from Arrow Electric in my opinion should be recognized because they have all worked with Exceptional Service, respect and very professional.”

Review by
07/02/2018

“They exceeded my expectations in the area of troubleshooting, they did a really excellent job in troubleshooting.”

Review by
07/02/2018

No review comments provided

Review by
06/30/2018

No review comments provided

Review by
06/28/2018

“They did a good job.”

Review by
06/28/2018

“I was satisfied in all areas.”

Review by
06/27/2018

“I had a great experience with them. I was most satisfied with the fact that they were prompt and did the job as agreed.”

Review by
06/27/2018

“They exceeded my expectations because they answered my phone calls with a real person, they were on time, and they communicated with me. They were really professional. It was a terrific experience.”

Review by
06/27/2018

“They installed an overhead light above an existing one, and replaced a burned out fan motor in a vent fan in the roof.”

Review by
06/27/2018

“I feel that the company exceeded my expectations in that they were timely. They were only here for about 25 minutes, and they fixed all of the problems we were having.”

Review by
06/27/2018

“They were just fine.”

Review by
06/27/2018

“I would like to recognize the service tech for his exceptional service. He did a wonderful job. Also, the people on the phone are good, but I don't know any of their names.”

Review by
06/27/2018

No review comments provided

Review by
06/26/2018

“I have all ready recommend to neighbors.”

Review by
06/25/2018

No review comments provided

Review by
06/25/2018

“Getting to my house on short notice when I contacted them”

Review by
06/25/2018

“job was great.”

Review by
05/15/2017

“They switched. They were on time, and the job was completed as requested. I'd give them an A+.”

Review by
05/15/2017

“They were fine. They did a good job. We didn't have to call them back. They get an A+.”

Review by
05/15/2017

“They changed out my battery in our section and changed out some lights. I liked the gentleman who came and did the work. I'd give them an A.”

Review by
05/15/2017

“They did some maintenance work. They were friendly, professional, and on time. I can’t complain. Overall, I'd give them an A+.”

Review by
05/15/2017

“Overall we wouldn't have any complaints for them. They did excellent work, no complaints, and I would recommend them.”

Review by
05/15/2017

“They were just checking outlets. I think it was an honest service, and it was for a fair price. They get an A.”

Review by
05/15/2017

“They did a ceiling fan repair for me. I’ve used them before, and they just did a nice job. I’d grade them A-.”

Review by
05/15/2017

“We had used Arrow Electric. They did some electrical work. It just works. I would recommend them.”

Review by
05/15/2017

“They did a fine job. They've done a couple of things. They put a lot of lights up in the ceiling, which was not real easy to do, they changed some plugs and then did some more general things, but they were very thorough and knew what they were doing. I'd grade them A. I would recommend them.”

Review by
05/15/2017

“They had to replace three lights and the fan mechanism for the bedroom. He was a good worker, and he gave us important information on what to get and all that kind of stuff, and what we needed in the future. I would give them an A for my overall experience.”

Review by
05/15/2017

“They had to work on outside lights. They fixed the lights, and they seemed pleasant to work with. I would grade my overall experience A. I think I recall them being too pricey, but beside that, they were fine.”

Review by
05/15/2017

“Arrow Electric were replacing some lights. I liked the demeanor of the person doing the work, and the customer service was very good. I’d say the overall experience was A+.”

Review by
05/15/2017

“I had a light that the wires had not been connected to correctly, and they fixed it. They repaired it quickly and didn't charge me unreasonably. I'd rate them A.”

Review by
05/15/2017

“Arrow Electric put in some new under-counter lights, they hung the chandelier, and they did a check of my house. They were timely. They were nice. They’re A+.”

Review by
05/15/2017

“They were changing out parking lights, some panel work. I feel like the prices were a little too high, and it took a really long time to get back to me on some of the pole lights and things like that. They'd get a B.”

Review by
05/15/2017

“They installed a new power line from my house to a detached garage. When they came up to do the work they did a little better work than I thought they would. It was better quality. They made it a little stronger than it was before. Overall, my experience would be graded a B. I first sent them out for an estimate, and at first they gave the estimate pretty heavily. It wasn’t until I had my insurance company call that they became more cooperative.”

Review by
05/15/2017

“They were installing a 220 outlet in our garage, and they didn’t get a permit from the city. They did the work without a permit, and we had to have a permit. When I called the city, they said the work should not have been started without the permit because that’s the law. I told them about it, and they said I had to pay $200 more. I asked them why they didn’t do it at the beginning, and they said they didn’t think they needed it. That’s not professional at all, and they should have known that. Anyway, I had to pay again, and they had to come over again. I had to get the city to come over and inspect. It cost me a lot of extra money and time. They didn’t want to pick up any of the bill. The job was good. The quality of work was good, but this incident made it very negative for me. I would rate my entire experience as C. Their quality of work was A+.”

Review by
05/06/2016

“As far as I know, Arrow Electric did OK. Everything has worked well so far. I'd give them an A. Over time, you can have issues, but so far we haven't had any. The only thing I had concern over was the amount of money they charge. I thought it was a little bit too much, but being new to the area—we just got the home in Frisco in October—we haven't had much experience with contractors in Texas. We have our second home in Reno, Nevada, and we have more experience there. Things are probably just cheaper in Nevada. I would recommend them only if I make sure they get a price point just so there are no surprises. I’d give them a B.”

Review by
05/06/2016

“They were wonderful, but I'm still having trouble with my lights working. He installed two motion sensor lights for me, and one of them isn't coming on. When you drive up to it, it's still not working, so I have to call them back and have that re-serviced. The overall experience was fine so I would say an A-, but as far as the actual quality of work, my light's not working, so I'd have to give them a D. They got it up there, and if I hit the light, it will come on. Something's still not right with it, so I'm still frustrated. I think they had good customer service.”

Review by
05/06/2016

“Arrow Electric Service came out and hung up some of the lights for us. The installers were professional, did a really good job, and I was going to have them do something I thought wasn't wired, but they were honest with me. They came and showed me it was already wired, and saved us money, which was good too. I'd give it an A. I'd recommend them.”

Review by
05/06/2016

“They did a great job. I’d give them a 9 out of 1 . The service was a very tough job, and they hung in there. They worked very hard and delivered a quality product, so I’d give them an A+. I just recommended them twice.”

Review by
05/06/2016

“The service was just service. The man they sent out was informative and fast. Everything worked. I'd give them an A+. They came when they said they would.”

Review by
05/06/2016

“It was very quick and very efficient. It was explained to me exactly what was taking place, and it was done at the price I expected. I'd give them an A+.”

Review by
05/06/2016

“Obviously, they do what they're supposed to be doing. They got the job done. They had some good suggestions, and it worked out. I would give them a B+.”

Review by
05/06/2016

“They were fine. They're on time, and they did a good job when they were here. I didn't have to call them back. I'd give them an A+. I recommend them all the time.”

Review by
05/06/2016

“Arrow  Electric Service is very good. They're prompt, courteous, and thorough. They installed a fan and probably six or seven switches most recently. I'd rate them A+.”

Review by
05/06/2016

“They did what they were supposed to do. I'd give them an A. They were quick, and they knew what they were doing. They sent out a nice, quiet, professional guy. They did a good job.”

Review by
05/06/2016

“I liked everything about the service. It was timely, cleanly, and well-done. The gentleman was very good. I'd give them an A+ overall.. I'd recommend them to anyone, definitely.”

Review by
05/06/2016

“The guy was just really friendly. He didn't waste any time, and he knew what he was doing. He checked to make sure things worked and was complete and thorough. I'd rate them A+.”

Review by
05/06/2016

“They did the job. They came on schedule. The price was right. The person they sent out was impressive, professional, and skilled—I'd give them an A. If somebody asked, I'd recommend them.”

Review by
05/06/2016

“They did really good. He did some things to help me, painted them on his own, and made them look better. He also worked on my outside lights—which he didn't have to offer to do— and got them all going and in a timely manner, so that was great. I'd give them an A+. He did great.”

Review by
05/06/2016

“The guy who did the work was really good. His name was Josh or Jason. He was good and very nice. I'd give him an A. They called, and they were on time. I would recommend them. I didn't have any problem at all. The only thing is it was a little expensive, but that's what it cost.”

Review by
05/06/2016

“I've always been satisfied with Arrow Electric Service. Usually you can get on their schedule quickly, and they're very professional. They are friendly, and there's no job they can't seem to do. I've called them about three or four times. I'd give them an A+. I've already recommended them.”

Review by
05/06/2016

“The pricing was very competitive. The  guy they sent out to do the work was extremely nice and did a great job. They were just great all around. I've actually recommended them to a couple other people that have used them and liked them as well. I would give them an A+. I can't think of anything they did that we didn't like.”

Review by
05/06/2016

“Arrow Electric Service did the lighting for the pool. I liked that they were fast. I'd rate them A+.”

Review by
05/06/2016

“They're  very consistent and professional. It's fixed right the first time, every time. I'd give them an A+.”

Review by
05/06/2016

“Everything seems to be fine. Whether or not lightning fries our house again would be our biggest test. They're an A+ or a B.”

Review by
05/06/2016

“They were quick and they knew what they were doing. They sent out a nice, quiet guy, and professional. They did a good job.”

Review by
05/06/2016

“They're great. They just do what they say they'll do. They're reasonable in their work, and they're good people.”

Review by
05/06/2016

“I liked that they were able to come out that day, and I thought they were competent and fair. I'd rate them A+.”

Review by
05/06/2016

“We haven't had Arrow Electric Service out to our house in several months. They're just dependable and courteous. I'd rate them A+.”

Review by
05/06/2016

“Arrow Electric was good. I was totally happy with the service. I've used Arrow Electric on more than one occasion and I've been happy every time.”

Review by
05/06/2016

“Arrow  Electric Service did what they said they were going to do and did a little bit more. They rewired our warehouse. I'd rate them A+.”

Review by
05/06/2016

“The service was fast, and we had no problems. I'd give them an A. They're expensive.”

Review by
05/06/2016

“It was professional. I'd grade my overall experience A+. I would recommend them.”

Review by
05/06/2016

“I had no problems. He was on time, did a good job, and got out of here. I'd give them an A.”

Review by
05/06/2016

“They did a good job. I was very pleased and I'm going to have them come back.”

Review by
05/06/2016

“The  service was fast, professional, and clean. I'd give them a solid A.”

Review by
05/06/2016

“I liked the technician from Arrow Electric Service. I'd grade them A+.”

Review by
05/06/2016

“They hung a light. I liked that they got it done. I'd give them an A.”

Review by
05/06/2016

“I would say the entire thing was an A. It was a lovely experience.”

Review by
05/06/2016

“The service was professional. I would say they're an A.”

Review by
05/06/2016

“They were dependable and on time. I'd give them an A+.”

Review by
05/06/2016

“Their service was very thorough. I'd give them an A+.”

Review by
05/06/2016

“They just did a really good job. I'd give them an A+.”

Review by
05/06/2016

“It was fine. They did the job. I'd give them an A+.”

Review by
05/06/2016

“We had no issues with them. I'd give them an A.”

Review by
05/06/2016

“I think it was fine. I'd give them an A.”

Review by
05/06/2016

“They were A+.”

Review by
05/06/2016

“They're A+.”

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