Arrow Electric Service
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Arrow Electric Service has received 4.6 out of 5 stars based on 62 customer surveys conducted through GuildQuality.
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11th year as a Best Pick Call
"Because of our modest size, you'll notice a personal touch, from your first call to your scheduled appointment. We strive to make your experience as seamless as possible and offer a 100 percent satisfaction guarantee as well as a free safety evaluation with all residential service calls to ensure your home is safe."

Mark Thacker | Owner
Company Information
Services Offered
Arrow Electric provides a range of electrical services for residential and commercial customers, including troubleshooting, repairs, remodeling, and installation of interior and exterior lighting, ceiling fans, new circuits and outlets, and hot tubs. The company specializes in panel replacement, service upgrades, and whole-house surge protection.
Warranty
Arrow offers a transferable lifetime warranty on residential Eaton Cutler-Hammer products and three-year warranties on other work performed.
Company History
Arrow was founded in 1998.
Distinctions
The company is an Eaton Certified Contractor. Owner Mark Thacker is a Master Electrician.
Employee Information
Electricians wear uniforms and must pass background checks and drug testing. Before each appointment, Arrow contacts customers by phone or email 20 to 30 minutes prior to arrival.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2903 National Drive
Garland, TX 75041
Hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
Licenses
TECL 20502

Compiled Score:

Arrow Electric Service has received 4.6 out of 5 stars based on 62 customer surveys conducted through GuildQuality.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/21/2021

No review comments provided

Review by
08/21/2021

“Very pleased with the service. Will use them again.”

Review by
08/21/2021

No review comments provided

Review by
08/20/2021

“The actual work.”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“Clint and partners”

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

“Clint Thompson has been my electrician for several years and has always been reliable, done great work and I?ve been confident referring him to friends and neighbors.”

Review by
08/18/2021

“Three men were here working and all of them were excellent”

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

“Very expensive, no detailed bill.”

Review by
07/18/2020

No review comments provided

Review by
07/15/2020

“They exceeded my expectations based on the completion. They finished faster than I thought they would have.”

Review by
07/15/2020

No review comments provided

Review by
07/14/2020

“They did a really good job.”

Review by
07/14/2020

“I was really happy with everything.”

Review by
07/14/2020

“They're very reliable and capable.”

Review by
07/14/2020

“I can't remember the guy's name.”

Review by
07/14/2020

No review comments provided

Review by
07/14/2020

“I would recognize Clint and Waco for exceptional service.”

Review by
07/14/2020

“I would like to recognize Clint for his exceptional service.”

Review by
07/14/2020

“They met my expectation with timely responsiveness to my needs.”

Review by
07/14/2020

“They exceeded my expectations, but I do not remember the details of my project.”

Review by
07/14/2020

“They exceeded my expectations with the Ring doorbell installation.”

Review by
07/14/2020

“Clint was exceptional.”

Review by
07/14/2020

“I would like to recognize Clint for his exceptional service.”

Review by
07/14/2020

“The person assigned to do the work was very conscientious, to his credit.”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

“I was satisfied because they were fast with the scheduling.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Clint was knowledgeable personable and an overall a great representative”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Clint”

Review by
07/11/2020

“I had work done but still having issues with electrical sockets.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“Clint - I can't remember the other guy but both fantastic”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
08/08/2019

“The technicians ran into some obstacles that they overcame with their own ingenuity, and I was very happy with the service.”

Review by
08/08/2019

“The technician that handled my installation was knowledgeable and shared more than he needed to, which put me in a better position as a customer.”

Review by
07/11/2019

“Both techs were great”

Review by
07/06/2019

“I'd like to recognize Brian Minter for his exceptional service.”

Review by
07/06/2019

No review comments provided

Review by
07/06/2019

“I would like to recognize Steve and the guy that did work I cannot remember his name but he was outstanding and his professionalism was above and beyond.”

Review by
07/05/2019

“Clint was very nice and thorough and addressed all my concerns.”

Review by
07/03/2019

“Arrow Electric Service met or exceeded all of my expectations.”

Review by
07/03/2019

“While Arrow Electric did a professional job, but needed some help on the more complicated aspect of my project (installation of a EV charger). I also thought their prices were quite high compared to the other electricians I have dealt with in the recent past. Because of this I am neutral on the overall recommendation for Arrow Electric.”

Review by
06/28/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“The technician that gave me the quote was nice, but I went with a different company.”

Review by
06/26/2019

No review comments provided

Review by
06/25/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
07/12/2018

“I would like to recognize Josh for his exceptional service.”

Review by
07/12/2018

“They said it would be fixed and it was fixed.”

Review by
07/07/2018

No review comments provided

Review by
07/03/2018

“Highly professional, effective, efficient and personable electrician”

Review by
07/02/2018

“Everyone who has done work at my home from Arrow Electric in my opinion should be recognized because they have all worked with Exceptional Service, respect and very professional.”

Review by
07/02/2018

“They exceeded my expectations in the area of troubleshooting, they did a really excellent job in troubleshooting.”

Review by
07/02/2018

No review comments provided

Review by
06/30/2018

No review comments provided

Review by
06/28/2018

“They did a good job.”

Review by
06/28/2018

“I was satisfied in all areas.”

Review by
06/27/2018

“I had a great experience with them. I was most satisfied with the fact that they were prompt and did the job as agreed.”

Review by
06/27/2018

“They exceeded my expectations because they answered my phone calls with a real person, they were on time, and they communicated with me. They were really professional. It was a terrific experience.”

Review by
06/27/2018

“They installed an overhead light above an existing one, and replaced a burned out fan motor in a vent fan in the roof.”

Review by
06/27/2018

“I feel that the company exceeded my expectations in that they were timely. They were only here for about 25 minutes, and they fixed all of the problems we were having.”

Review by
06/27/2018

“They were just fine.”

Review by
06/27/2018

“I would like to recognize the service tech for his exceptional service. He did a wonderful job. Also, the people on the phone are good, but I don't know any of their names.”

Review by
06/27/2018

No review comments provided

Review by
06/26/2018

“I have all ready recommend to neighbors.”

Review by
06/25/2018

No review comments provided

Review by
06/25/2018

“Getting to my house on short notice when I contacted them”

Review by
06/25/2018

“job was great.”

Review by
05/15/2017

“They switched. They were on time, and the job was completed as requested. I'd give them an A+.”

Review by
05/15/2017

“They were fine. They did a good job. We didn't have to call them back. They get an A+.”

Review by
05/15/2017

“They changed out my battery in our section and changed out some lights. I liked the gentleman who came and did the work. I'd give them an A.”

Review by
05/15/2017

“They did some maintenance work. They were friendly, professional, and on time. I can’t complain. Overall, I'd give them an A+.”

Review by
05/15/2017

“Overall we wouldn't have any complaints for them. They did excellent work, no complaints, and I would recommend them.”

Review by
05/15/2017

“They were just checking outlets. I think it was an honest service, and it was for a fair price. They get an A.”

Review by
05/15/2017

“They did a ceiling fan repair for me. I’ve used them before, and they just did a nice job. I’d grade them A-.”

Review by
05/15/2017

“We had used Arrow Electric. They did some electrical work. It just works. I would recommend them.”

Review by
05/15/2017

“They did a fine job. They've done a couple of things. They put a lot of lights up in the ceiling, which was not real easy to do, they changed some plugs and then did some more general things, but they were very thorough and knew what they were doing. I'd grade them A. I would recommend them.”

Review by
05/15/2017

“They had to replace three lights and the fan mechanism for the bedroom. He was a good worker, and he gave us important information on what to get and all that kind of stuff, and what we needed in the future. I would give them an A for my overall experience.”

Review by
05/15/2017

“They had to work on outside lights. They fixed the lights, and they seemed pleasant to work with. I would grade my overall experience A. I think I recall them being too pricey, but beside that, they were fine.”

Review by
05/15/2017

“Arrow Electric were replacing some lights. I liked the demeanor of the person doing the work, and the customer service was very good. I’d say the overall experience was A+.”

Review by
05/15/2017

“I had a light that the wires had not been connected to correctly, and they fixed it. They repaired it quickly and didn't charge me unreasonably. I'd rate them A.”

Review by
05/15/2017

“Arrow Electric put in some new under-counter lights, they hung the chandelier, and they did a check of my house. They were timely. They were nice. They’re A+.”

Review by
05/15/2017

“They were changing out parking lights, some panel work. I feel like the prices were a little too high, and it took a really long time to get back to me on some of the pole lights and things like that. They'd get a B.”

Review by
05/15/2017

“They installed a new power line from my house to a detached garage. When they came up to do the work they did a little better work than I thought they would. It was better quality. They made it a little stronger than it was before. Overall, my experience would be graded a B. I first sent them out for an estimate, and at first they gave the estimate pretty heavily. It wasn’t until I had my insurance company call that they became more cooperative.”

Review by
05/15/2017

“They were installing a 220 outlet in our garage, and they didn’t get a permit from the city. They did the work without a permit, and we had to have a permit. When I called the city, they said the work should not have been started without the permit because that’s the law. I told them about it, and they said I had to pay $200 more. I asked them why they didn’t do it at the beginning, and they said they didn’t think they needed it. That’s not professional at all, and they should have known that. Anyway, I had to pay again, and they had to come over again. I had to get the city to come over and inspect. It cost me a lot of extra money and time. They didn’t want to pick up any of the bill. The job was good. The quality of work was good, but this incident made it very negative for me. I would rate my entire experience as C. Their quality of work was A+.”

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