Arrow Electric Service
8th year as a Best Pick
Best Pick 2018
certified company
Based on 353 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
Verified General Liability Ins.
8th year as a Best Pick Call
"Because of our modest size, you'll notice a personal touch, from your first call to your scheduled appointment. We strive to make your experience as seamless as possible and offer a 100 percent satisfaction guarantee as well as a free safety evaluation with all residential service calls to ensure your home is safe."

Mark Thacker | Owner
Company Information
Services Offered
Arrow Electric provides a range of electrical services for residential and commercial customers, including troubleshooting, repairs, remodeling, and installation of interior and exterior lighting, ceiling fans, new circuits and outlets, and hot tubs. The company specializes in panel replacement, service upgrades, and whole-house surge protection.
Arrow offers a transferable lifetime warranty on residential Eaton Cutler-Hammer products and three-year warranties on other work performed.
Company History
Arrow was founded in 1998.
The company is an Eaton Certified Contractor. Owner Mark Thacker is a Master Electrician.
Employee Information
Electricians wear uniforms and must pass background checks and drug testing. Before each appointment, Arrow contacts customers by phone or email 20 to 30 minutes prior to arrival.
TECL 20502
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

“Overall we wouldn't have any complaints for them. They did excellent work, no complaints, and I would recommend them.”

“Arrow Electric put in some new under-counter lights, they hung the chandelier, and they did a check of my house. They were timely. They were nice. They're A+.”

“Arrow Electric were replacing some lights. I liked the demeanor of the person doing the work, and the customer service was very good. I'd say the overall experience was A+.”

“They did some maintenance work. They were friendly, professional, and on time. I can't complain. Overall, I'd give them an A+.”

“They switched. They were on time, and the job was completed as requested. I'd give them an A+.”

“They were fine. They did a good job. We didn't have to call them back. They get an A+.”

“We had used Arrow Electric. They did some electrical work. It just works. I would recommend them.”

“I had a light that the wires had not been connected to correctly, and they fixed it. They repaired it quickly and didn't charge me unreasonably. I'd rate them A.”

“They changed out my battery in our section and changed out some lights. I liked the gentleman who came and did the work. I'd give them an A.”

“They did a fine job. They've done a couple of things. They put a lot of lights up in the ceiling, which was not real easy to do, they changed some plugs and then did some more general things, but they were very thorough and knew what they were doing. I'd grade them A. I would recommend them.”

“They had to replace three lights and the fan mechanism for the bedroom. He was a good worker, and he gave us important information on what to get and all that kind of stuff, and what we needed in the future. I would give them an A for my overall experience.”

“They did a ceiling fan repair for me. I've used them before, and they just did a nice job. I'd grade them A-.”

“Arrow Electric Service was great all around. The guy they sent out to do the work was extremely nice and did a great job. I've recommended them to a couple other people that have used them and liked them as well. I would give them an A+. I can't think of anything they did that we didn't like.”

“They are very good. They're prompt, courteous, and thorough. They installed a fan and probably seven switches most recently. I'd rate them A+.”

“Arrow Electric Service rewired our warehouse. They did what they said they were going to do and did a little bit more. I'd rate them as an A+ company.”

“They're very consistent and professional. It's fixed right the first time, every time. I'd give them an A+.”

“I liked everything about the service. It was timely, cleanly, and well-done. The gentleman was very good. I'd give them an A+ overall. I'd recommend them to anyone, definitely.”

“I would say the entire thing was an A. It was a lovely experience.”

“The service was fast, professional, and clean. I'd give them a solid A.”

“Arrow Electric Service did the lighting for the pool. I liked that they were fast. I'd rate them A+.”

“They were A+.”

“We haven't had Arrow Electric Service out to our house in several months. They're just dependable and courteous. I'd rate them A+.”

“They just did a really good job. I'd give them an A+.”

“It was fine. They did the job. I'd give them an A+.”

“Their service was very thorough. I'd give them an A+.”

“The guy was just really friendly. He didn't waste any time, and he knew what he was doing. He checked to make sure things worked and was complete and thorough. I'd rate them A+.”

“They were dependable and on time. I'd give them an A+.”

“It was professional. I'd grade my overall experience A+. I would recommend them.”

“They did really good. He did some things to help me, painted them on his own, and made them look better. He also worked on my outside lights—which he didn't have to offer to do—and got them all going and in a timely manner, so that was great. I'd give them an A+. He did great.”

“I liked the technician from Arrow Electric Service. I'd grade them A+.”

“They did a great job. I'd give them a 9 out of 10. The service was a very tough job, and they hung in there. They worked very hard and delivered a quality product, so I'd give them an A+. I just recommended them twice.”

“The service was just service. The man they sent out was informative and fast. Everything worked. I'd give them an A+. They came when they said they would.”

“They were fine. They're on time, and they did a good job when they were here. I didn't have to call them back. I'd give them an A+. I recommend them all the time.”

“I've always been satisfied with Arrow Electric Service. Usually you can get on their schedule quickly, and they're very professional. They are friendly, and there's no job they can't seem to do. I've called them about three or four times. I'd give them an A+. I've already recommended them.”

“They're A+.”

“We had no issues with them. I'd give them an A.”

“I think it was fine. I'd give them an A.”

“I had no problems. He was on time, did a good job, and got out of here. I'd give them an A.”

“They did what they were supposed to do. I'd give them an A. They were quick, and they knew what they were doing. They sent out a nice, quiet, professional guy. They did a good job.”

“The service was professional. I would say they're an A.”

“They did a good job. I was very pleased and I'm going to have them come back.”

“They hung a light. I liked that they got it done. I'd give them an A.”

“Arrow Electric was good. I was totally happy with the service. I've used Arrow Electric on more than one occasion and I've been happy every time.”

“They were very courteous and very responsive. The gentleman who came to help me was very nice, and he went above and beyond what I expected. They worked on a breaker box. They deserve an A.”

“I had a wonderful experience with Arrow Electric. They were very good. They came when they said they were going to come, and the work was done very professionally. They were very clean, and we haven't had one bit of a problem with them. They're very, very good and very dependable. I would use them again and recommend them. They're A+.”

“They came out when they were supposed to, and the work was done really well. They cleaned up when they left and explained everything they did. The quote was in line with what they said it would be. All around, it was the perfect experience. I had a new electrical panel installed along with GFCI outlets and a new outdoor outlet. Smoke detectors were also put in the house. They did all this in one day. I chose them because they were recommended to me by a friend. I'd give them an A+ rating.”

“I had a good experience. I'd give them an A+. We had some insulation and some lights put on the front of the house. That was beautifully done, and we have had no problems at all. They installed a ceiling fan in the house, too.”

“They rewired my whole house. I actually wrote a letter to Arrow Electric regarding the electrician that did my work. I mainly liked their professionalism and punctuality. I'd give them an A+.”

“We had a very good experience with them. They came on time at the time that they promised, and they were very courteous and understanding of me having to keep a child out of their way. They were very nice folks, and they did a very good job. They put in an outdoor electrical line; they did this within a couple of days—it was really fast. I'd say they get an A+. They were awesome.”

“They didn't try to sell me more than I needed, and they took care of the problem I had. They came in and did a ballast replacement and something else in the garage. Their customer service was good. I'd give them an A+ grade.”

“They showed up when they were supposed to, and they did a good job and cleaned up. They wired an electric oven for me. Their customer service was good. I'd give Arrow Electric an A+.”

“It went really well. They did very good work. They had to redo some work to bring it up to code on the breaker panel. The customer service was very good, and the technician was very friendly and very knowledgeable. I chose Arrow Electric over a different company because they were on the warranty. I'd give them an A+.”

“They're fine people. They've done a lot of work for me—they've replaced a lot of lights, and they've installed a ceiling fan. The customer service is very good. I was happy every time they did work, and I was happy to pay my bill. I chose them because they were recommended by somebody I know. Arrow Electric gets an A+.”

“I like Arrow Electric. Their job was pretty good, and I had a positive experience. They wired the house and installed or replaced the panel for me. The customer service experience was good, and they were professional. Their electrician is very professional. I'm pretty happy with their work. They're A+.”

“The gentleman was very knowledgeable, efficient, and helpful, and he had a pleasant personality. Overall, it was a very good experience. They corrected some electrical sockets, put in some new grounding, and replaced some switches among with the various other work they did. They also repaired a breaker and fixed some lighting and a breaker switch. They did all this in the same day. I chose them because they were in the Best Pick Reports. I'd grade them an A+.”

“They changed my meter, and everything was fine. They came fast when I called, and they did the service fast. All the other companies I called said it would take maybe two or three days, so I liked that Arrow Electric did it on the same day. I'd give them an A+.”

“The electrician was very thorough and did a really tidy, neat job replacing the panel. He kept me informed about what was going on. He was a very professional guy. I went with them because I had used them once before on a small job around the house. I'd rate them as an A+.”

“They showed up on time and did what we wanted them to do. I'd give them an A+ grade.”

“The electrician that came was thorough. He described to me what he was doing and why it needed to be done, so that made me feel comfortable. I chose Arrow Electric because I recognized their name—I'd heard of them quite a bit before. He did some electrical repairs in the attic, and we also installed smoke detectors and a GFCI in the bathroom. I'd give their company an A+.”

“They installed some lights on the house. The electrician was very good, so I'd give them an A+.”

“They were there on time, and they did good work and left the place clean. They installed some electrical outlets. They're A+.”

“They have courteous people, all the way from the people setting up the appointment to the people that come out into the field. They changed some electrical boxes inside the panel. They were A+.”

“The guy was on time, he was thorough, and he did a good job while I was here. He was courteous—he worked cleanly and put on little shoe covers when he went into the house. It was a good experience. I liked him; he was a good guy. He put up a motion sensor light outside, and he had to dig up and bury a line that I needed him to cap off. I'd say they get an A+.”

“The guy that did the work has been here once before, and he did a great job. He's very friendly, very kind, and a hard worker. He put lights in my yard before he did the box in the garage. Arrow Electric is an A+.”

“I really liked the electrician that came out. He was flexible and very, very helpful, and we got a lot done. As a matter of fact, he is going to be coming back to finish up some work for me; the job's not totally completed yet. We're waiting on some cabinets to be installed. Our homeowners' association has had experience with Arrow Electric; they were actually on the list of contractors here, so I knew that other people had had positive experiences here in the subdivision. I'd give them an A+ because he did a great job, and I don't expect anything will be different by the time he finishes the job.”

“I will be using them again. The technician was very pleasant, and he explained what he could and could not do in terms I could understand. I had a couple of electrical plugs installed, and he added another grounding wire and made a modification on our electrical panel. I had him do several things, and he did them well. I'd give them an A+.”

“Arrow Electric got out here in a very timely manner, and they worked very quickly and safely and got the work done. There had been a storm, and a tree knocked my power lines out of the outside wall—everything was lying on the ground. They didn't actually have to rewire; they just had to get it all put back into the wall. I chose them because I've used them before. Their company is A+.”

“The electrician was on time and very helpful, and he provided me with options regarding some of the work we needed to have done. They added lights and outlets in a couple of different rooms, and they ran some lights off of existing outlets. I chose Arrow Electric because our neighbors had used them the year before, and they recommended them to us. I'd definitely give them an A+. It was a good experience.”

“They changed out the fuses and the fuse boxes. They were prompt, explained things, and did the work. I contacted them one or two days before they came, and it was based on my schedule that we picked the day and time. Their business is A+.”

“I thought they did a good job, and the customer service was good. They installed dome lights and a couple of switches. I chose them because they charged by the job and not by the hour and because they were local. I'd give them an A+ based on their service.”

“Arrow Electric did a great job. The electrician did a good job—he was thorough and knowledgeable and knew his job. They put sun lights and can lights out on the covered patio area. I'd give them an A+.”

“They were really quick to get here and fix my problem, and the electrician was a very friendly person. They replaced something for us. Arrow Electric is A+.”

“We were very satisfied. The technician was very knowledgeable, and he shared everything with us and let us know what was being done and what had to be done. Nothing was secretive, and nothing was thrown on us—it was all explained. He rewired the whole house. It took him three Saturdays to complete the work; we gutted the house and remodeled. We weren't living there, so we gave the technician free rein to come and go as he pleased. I'd rate Arrow as an A+.”

“They did good work. They were fair, quick, and dependable. They came when they said they would and showed up on time, and they did the work and got out of here. They put in a surge protector for the entire house. I chose Arrow Electric because when I did research on them, they were one of the few companies that handled this type of surge protector. I'd say they get an A+.”

“They were prompt and efficient, and they tell you exactly what you're going to pay. They moved an electrical outlet. I chose them because they'd done some work for us before. I'd rate Arrow Electric as an A+.”

“They put in a new electrical panel box. The electrician is a good guy. They completed the work in a timely manner, and they were professional. I'd give them an A.”

“I had a positive experience; they did a good job. They replaced a breaker box panel. I'd give them an A.”

“They did a good job, and they were very quick. I'd probably give them an A.”

“They did the work in a timely manner. I had lightning that struck my house, and they helped me fix it. I'd give them an A. I have no complaints.”

“Arrow Electric redid the panel. They showed up on time and did the work as requested. I chose them over a different company because of a neighbor's referral. I'd give them an A grade.”

“The electrician who performed the services was very friendly, knowledgeable, and professional—so much so that we asked him back to do more, and we'll ask him back again. We had some security lights installed on our back patio, and we had him quote some other services that we might like to have done in the future. He replaced a couple of light bulbs in recessed lighting for us and did a couple of other little odd jobs. I'd give them an A.”

“They did a good job. They showed up when they were supposed to and fixed the light for us. I'd give them an A.”

“It was wonderful with Arrow Electric. They came out in a day, which was awesome—it was hot, so it was great that they could respond quickly. They have great customer service, too. They replaced my entire fuse box, and I haven't had any problems since. I'd give them an A+.”

“The experience was perfect—they did an excellent job. I liked everything about them. The work looked perfect to me, and they were very professional and courteous. They're an A+ company.”

“My technician was amazing. He did a wonderful job. He was very professional and knew exactly what to do. I plan on calling them again. Their work was A+.”

“Arrow Electric is awesome. They installed a new electrical panel. The electricians are super thorough and qualified, and they do a great job—I couldn't ask for anything more. I'd rate them A+.”

“It was great. I liked Arrow Electric, so I'd give them the highest grade.”

“The electrician from Arrow Electric was really good. He fixed a short in the wall, and he was friendly and fast—a very good guy. I thought the quality of their work was excellent, and everything has held up just fine. I would use Arrow again, and I would recommend them to a friend. I would give them an A.”

“Arrow Electric did some work for me, and they were excellent. They explained the work that they were going to do beforehand, and it was the same cost as what I expected. They also outlined some additional work that they could do if I wanted them to. Everything was what I expected. They were reliable and got the work done. I haven't heard from my tenants about the work not having been done, so everything was good. I'd grade them an A. It was as good as I could expect.”

“I wrote a letter to their local office about the great electrician we had on-site that day. I liked his attitude, and I think they did a great job. Their attitude about why they were there was excellent. He'd rate an A by me.”

“I had Arrow Electric out to do some work for me. I would give them an A+.”

“I have used Arrow Electric a couple of times. They finished the work in a reasonable amount of time, and the workers were great. I'd give them an A+.”

“Arrow Electric did electrical work for me. They put in a light bulb in my attic, and they did some of the switches and put in some other lights. They did a great job. Everything looks good, and I have had no issues since then. It's an A+ for them.”

“Arrow Electric did some work for me in the past. They did a variety of things, and the quality of their work was very good. I would recommend them—they're A+.”

“The guy from Arrow Electric was very informative and very helpful. We didn't really know what the problem was, but he diagnosed it pretty quickly, told us exactly what had gone wrong, and fixed it. That was our first time using them, and we would definitely continue to use them. I would definitely give them an A+.”

“I would use Arrow Electric Service again. They get an A+.”

“Arrow Electric did work for me almost a year ago, and it was fine. They fixed a breaker. It's still working, so I'd give them an A. That was my first time using them, and I would use them again.”

“They fixed an electrical outlet outside at my pool. They fixed the problem quickly, so I would probably use them again if I had the need for additional service. Arrow Electric gets an A.”

“Arrow Electric came and checked one of the lights in our kitchen. The workers were very professional, and they didn't charge me for anything other than the service call. I'd give them an A.”

“I had a positive experience with Arrow Electric. They installed a breaker box on a piece of property that we own. So far, it hasn't given us any trouble—it seems like the box is OK and working. They seemed to know what they were doing, and they were friendly. I would recommend Arrow. We don't have any complaints, so I would give them an A.”