CroppMetcalfe
10th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.4 out of 5 stars based on 104 customer surveys conducted through GuildQuality.
5
74
4
14
3
7
2
5
1
4
10th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

CroppMetcalfe has received 4.4 out of 5 stars based on 104 customer surveys conducted through GuildQuality.
5
74
4
14
3
7
2
5
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/13/2021

“Great service, knowledge technicians”

Review by
03/08/2021

No review comments provided

Review by
03/08/2021

“I told him about a problem, and he addressed the problem before starting the routine check, and let me know his diagnosis right away. And he fixed the problem! He's excellent.”

Review by
03/08/2021

No review comments provided

Review by
02/02/2021

No review comments provided

Review by
02/02/2021

“They have always been very timely and good. I have no complaints about anything.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/21/2021

“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”

Review by
01/21/2021

No review comments provided

Review by
01/20/2021

“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”

Review by
01/20/2021

No review comments provided

Review by
01/15/2021

“HVAC is much better than plumbing division in customer contact, ime.”

Review by
01/13/2021

“Allen and Shelden both excellent”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

“The gentleman, whose name I have forgotten, who serviced the heating system.”

Review by
01/13/2021

“NA”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/12/2021

“The crewmen were very timely and productive.”

Review by
01/12/2021

No review comments provided

Review by
01/11/2021

“The company met/exceeded all of my expectations!”

Review by
01/11/2021

“Everything worked out fine,”

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

“Excellent service (as always).”

Review by
01/11/2021

“We have used them for many years and have been consistently pleased with their work!”

Review by
01/11/2021

“The customer service team made the transition from the previous homeowners to us an easy process.”

Review by
01/11/2021

“CroppMetcalfe met and exceeded my expectations with their promptness on scheduling a regular service for ongoing maintenance.”

Review by
01/11/2021

“We've had them for a couple years and they've always done a good job. They've always met my expectations.”

Review by
01/11/2021

“All the men who have come out to my home have been well trained, are polite, and able to address the issues or have reached out for help if needed. I have used CroppMetcalfe on three or four occasions and they have a good formula for handling people's problems and I appreciate them.”

Review by
01/09/2021

No review comments provided

Review by
01/08/2021

“Always professional, equipment works”

Review by
01/08/2021

“Excellent work ethic”

Review by
01/08/2021

“Always professional and courteous.”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“the gentleman who came at 7pm that evening”

Review by
01/08/2021

“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”

Review by
01/08/2021

“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”

Review by
11/16/2019

No review comments provided

Review by
11/04/2019

“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”

Review by
10/14/2019

“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”

Review by
10/14/2019

“The customer service exceeded my expectations.”

Review by
10/14/2019

“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”

Review by
10/03/2019

“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”

Review by
10/01/2019

“They exceeded my expectations in all areas.”

Review by
10/01/2019

“I would like to recognize the fellow from CroppMetcalfe that came to repair leaky condensation pipes for his exceptional service. He was very polite and did good job!”

Review by
10/01/2019

“They did the work pretty quickly overall. it was easy to schedule with them. That was good.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

“Diagnose the problem”

Review by
09/24/2019

“All of the technicians were highly knowledgeable and skilled in repairing what needed to be fixed.”

Review by
09/24/2019

“Always superior. Excellent servicemen.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Recent serviceman, as well as previous servicemen, wasn't an outstanding professional...very thorough and very efficient.”

Review by
09/23/2019

“Marvin Leach: deep knowledge and outstanding skill!”

Review by
09/23/2019

“All of the technicians that have serviced our house were very professional.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Didn't solve the issue, left tape on the vents keeping them covered, got mud in the house.”

Review by
09/22/2019

No review comments provided

Review by
09/22/2019

No review comments provided

Review by
09/21/2019

“The installers were very good at their job.”

Review by
09/21/2019

“The air conditioning service was fine.”

Review by
09/21/2019

“Very courteous and efficient.”

Review by
09/21/2019

“They met my expectations with all aspects.”

Review by
09/21/2019

“I would like to recognize both gentlemen, they did a great job.”

Review by
09/21/2019

“The technicians that come out are very professional and nice.”

Review by
09/21/2019

“The person didn't remove air vents.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“See response #1”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Professional knowledgeable, and friendly.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
12/04/2018

“All technicians have been excellent.”

Review by
11/19/2018

“They sold me a $1500 duct straightening out service because they told me that it would save me money on my air bill. My bill doubled.”

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/12/2018

“The person responsible for the work was unbelievably unresponsive and difficult to get ahold of by phone or email. It would be days or weeks before he would respond to either one and it took multiple different email attempts to get one response. They did not do all the work I paid for them to do. They were supposed to insulate the entire floor and only insulated half of it. They not only partially completed the project, but the guy lied about having completed it.”

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/29/2018

“They always meet and exceed on my maintenance contract. They keep the schedule, are on time, and keep me informed of the status of the furnace. They're good and I don't have any complaints.”

Review by
10/28/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/16/2018

“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“All have been good.”

Review by
10/16/2018

No review comments provided

Review by
10/20/2017

“They cleaned the air ducts and also did some, they cleared some blocked sewer lines. I would rate them I think an A on the sewer, and B on the air ducts.”

Review by
10/18/2017

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

Review by
10/11/2017

“Timely and cost make it positive. Cleaning furnace, just maintenance of my furnace and air conditioning. I would give them an A. I just renewed my contract. I'm satisfied.”

Review by
10/11/2017

“I've seen the book. I remember looking at that before I used Crop Metcalfe. To be honest, they suck. They're pretty terrible. So, they were cleaning out the vents in the townhouse, and basically it was general—just not great work and not great customer service. I called them ahead of time, told them that our unit was on the third floor. Guy shows up the day of and says, 'Oh, I didn't know that. I don't have the proper equipment. I may have to come back.' So, I was giving him a hard time about that, and he said, 'All right, well, if you want to help me carry the stuff up the stairs then I can probably make it work with what I have.' All right, whatever—so I guess that's fine. But then on the, they take the vents off and everything, and he puts plastic covers on some of them when he's doing one of the things, and I guess he didn't do it right so on our first floor the plastic cover comes off while he's cleaning off the vents, and the entire floor was covered in dust. Because he just blew everything right back out into our house instead of out of his truck. He comes and he walks down and he's like, 'Oh, how did that happen?' I'm like, ‘Dude, you're just killing me.’ It took me like three hours to clean that stuff up when he left, because he didn't clean it up, and so after that, I guess he cleaned the vents. I would definitely never use them again, so I guess that's a D-. He explained things, so I guess he knew what he was doing, but he didn't do it right.”

Review by
08/20/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/14/2016

“Generally satisfactory, technician explained his performance and made recommendations, avoided unnecessary fixes.”

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