Vito Services
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 114 customer surveys conducted through GuildQuality.
5
87
4
14
3
7
2
4
1
2
5th year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful plumbing and HVAC service companies in the area. For 86 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services offers drain cleaning, interior repiping, water service line replacement, gas piping service, sewer video inspection, sewer repair or replacement, and sewer cleaning. The company offers same-day service and 24/7 emergency support.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
Vito Services is a member of the Nexstar Network.
Additional Information
Vito Services also provides a complete range of residential and commercial plumbing and HVAC services. The company offers free estimates, a senior citizen discount, and financing with approved credit.
Areas Served
Washington, DC
Address
681 Southlawn Lane
Rockville, MD 20850
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PC437

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 114 customer surveys conducted through GuildQuality.
5
87
4
14
3
7
2
4
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
03/09/2020

“William Craft”

Review by
01/09/2020

No review comments provided

Review by
01/09/2020

“In the plumbing services they have performed.”

Review by
11/26/2019

“I had an excellent experience with all the people associated with Vito.”

Review by
11/25/2019

“They met my expectations.”

Review by
11/25/2019

No review comments provided

Review by
11/23/2019

No review comments provided

Review by
11/23/2019

No review comments provided

Review by
11/23/2019

“professional behavior and perfect and clean installation.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/15/2019

“The company was right on time and has met all of my expectations.”

Review by
11/13/2019

“Both of the techs that have come out have been excellent.”

Review by
11/13/2019

“They met them everywhere with their knowledge and doing the work. I wouldn't say that they exceeded them only because it was a fairly simple project and I expected them to be able to complete it.”

Review by
11/13/2019

“I'd like to recognize the scheduler; she's excellent, I think her name is Brenda.”

Review by
11/13/2019

“I would like to recognize both the plumber and ac guy. They have always been excellent.”

Review by
11/13/2019

“It's been awhile. I Don't remember the technicians name, unfortunately.”

Review by
11/13/2019

No review comments provided

Review by
11/12/2019

“They are very accommodating.”

Review by
11/12/2019

No review comments provided

Review by
11/12/2019

“I have twice used Vito for problems where the call had to be upgraded to a more experiences service person after two visits by the initial service person. In both cases, I was not confident of the initial servicer's knowledge and ability to solve the problem. All personnel were polite and did their best, but two unproductive visits to get to someone who could correctly diagnose the problem is an issue. Also, on one problem, we were told that Vito did not carry the gasket needed to solve our issue and were given a part that 'might' work. We easily found the part online at standard pricing and it didn't seem rare. Vito should go beyond their own source of supply to get parts for a successful solution.”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“Mr. BEcveobby Issacs”

Review by
11/11/2019

“I highly recommend Vito. Came same day when I had issues with the furnace a couple of years ago. Also had them install the new hot water tank several years back. Still working wonderful!”

Review by
11/11/2019

“I would like to recognize the plumber for his exceptional service.”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“Timeliness of the repair”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

No review comments provided

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“I was most satisfied because I felt like I was getting straight answers to straight questions. They took the time to come out multiple times to answer follow up questions. I had never done an HVAC install before and they were very patient with me because I had a lot of questions. I learned a lot. They were very patient and very competitive with their pricing. Their customer care was great also and that was one of the main reasons why I went them. I had been with John Flood for 9 years, but I switched to go with them.”

Review by
09/24/2018

“Punctual, professional”

Review by
09/20/2018

No review comments provided

Review by
09/19/2018

“I think the installation of the hot water heater went well.”

Review by
09/19/2018

“I am most satisfied with the workmanship. They were always on time and professional.”

Review by
09/17/2018

No review comments provided

Review by
09/16/2018

No review comments provided

Review by
09/14/2018

“Everything exceeded expectations.”

Review by
09/13/2018

No review comments provided

Review by
09/11/2018

“I was most satisfied with the professionalism.”

Review by
09/11/2018

“The company was very punctual and professional in the installation process.”

Review by
09/11/2018

No review comments provided

Review by
09/10/2018

No review comments provided

Review by
09/06/2018

“I am most satisfied with the tub. The installation was good and it was a positive experience overall.”

Review by
09/06/2018

“I was most satisfied with them putting away the untidy items.”

Review by
08/30/2018

No review comments provided

Review by
08/30/2018

“I am most satisfied with Vito Services that they were fast and efficient. They even took care of things that fell apart on my end that feel apart, when they did not have to.”

Review by
08/30/2018

“We were most satisfied with the timeliness with which our project was completed.”

Review by
08/30/2018

“The timing was great. They did the job very efficiently.”

Review by
08/30/2018

“I am most satisfied with them coming out in a timely fashion and doing the job correctly.”

Review by
08/29/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/25/2018

No review comments provided

Review by
08/24/2018

“The work is done really well.”

Review by
08/24/2018

“I was most satisfied with their professionalism and quality.”

Review by
08/23/2018

“I was most satisfied with the price, value, and performance.”

Review by
08/20/2018

No review comments provided

Review by
08/16/2018

“I was most satisfied with the workmanship.”

Review by
08/13/2018

“I was most satisfied with everything. This one was the icing on the cake. It was done perfectly.”

Review by
08/13/2018

“I was most satisfied with their communication.”

Review by
07/31/2018

“I was most satisfied with the quality and knowledge of the technicians work.”

Review by
07/30/2018

“I was most satisfied with their response time, it was done efficiently, and they were nice people.”

Review by
07/29/2018

“We have used Vito Services mainly for Heat & AC. They have always given us excellent service.”

Review by
07/28/2018

No review comments provided

Review by
07/25/2018

“Customer Service was excellent”

Review by
07/25/2018

No review comments provided

Review by
07/25/2018

“The re-tiling of the shower was well done.”

Review by
07/24/2018

“Honesty and professionalism”

Review by
07/20/2018

“Response time to issues.”

Review by
07/20/2018

“Timeliness and qualifications of Vito personal.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/18/2018

“They ended up coming same day and fixed the issue and corrected another issue”

Review by
07/18/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“I know they are metro area, but they have their shop basically a half mile from my house. The estimator joked that he could jog over here.”

Review by
07/17/2018

“I was most satisfied with their punctuality.”

Review by
07/17/2018

“The workers were great timely and courteous”

Review by
01/09/2018

“He unclogged a sink. I liked that he unclogged the sink. The guy was fine, and the work got done. I'd give them an A. They were expensive.”

Review by
08/31/2017

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

Review by
08/31/2017

“They've always been great. One time we had a leak in our toilet that they fixed. And then another time we had like a clog in our garbage disposal. They show up on time, the people are nice, and I think their prices are pretty fair. We've had the same guy every time, and he's great. I'd give them an A.”

Review by
08/31/2017

“It was okay. They were doing some emergency pipe backup in the basement. I don't believe they fully diagnosed the issue in the final analysis and I had to call. I was charged a huge amount of money. What was positive was that when I spoke to them and brought it to their attention and described the fact that I was being charged $2,000 for a job that had not accomplished anything, they were willing to forgo on the charge. But if I would not have connected it, I would have been charged $2,000 for a job that nothing was accomplished from. I’d give it was a C.”

Review by
08/28/2017

“Always right there and always very cooperative and get the job done. Give it a triple A. They’re just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

Review by
08/28/2017

“They repaired a leak and cleared a main drain. They were responsive and the work they've done was done very well. I'd give them an A.”

Review by
08/28/2017

“They fixed the bathroom and the garbage disposal. They're pleasant, and they do the job. I'd give them an A.”

Review by
08/28/2017

“They put in a hot water heater. They were all here on time. It was fine. I'd probably give them a B.”

Review by
08/10/2017

“The guy who came to clear out our line, he said he cleared our line out a hundred feet, which is impossible cause the maximum feet is like fifty. He said he cleared it out, and we had to bring another company in a week later to find out that our whole line out to our front yard had collapsed, and it backed up again the day after he left. The guy lied. He didn't do anything. He didn't clear it out. We called and complained. We said it wasn't cleared, and we wanted our money back. They said sorry. It was their guarantee that the line wouldn't back up again, but it never backed up again because he didn't do what he was supposed to do and lied to us. It was horrible. I'd grade them as a D.”

Review by
08/03/2017

“I use them all the time. They're great. They're very efficient, quick. They identify the problem, they fix it, they make good recommendations. They did drainage work. I'd grade it A+. I just had them do something else.”

Review by
08/03/2017

“They did their best. They would concentrate at working. They were clearing out something in the sewer system. I would grade them an A-.”

Review by
08/01/2017

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

Review by
08/01/2017

“We had a clog. They did drainage work for me. I would say they were very fair because they came back. I would say a B.”

Review by
06/27/2017

“It was great. They did a great job. They just replaced a sump pump. It's an A+.”

Review by
11/09/2016

“The gentleman was very nice. They did work on my sump pump. They did excellent work, and I have no problems. I'd recommend them to a friend.”

Review by
11/08/2016

“They were great.”

Review by
07/03/2016

“We were happy with the service provided, but not happy with the outrageous cost.”

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