Len The Plumber
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.3 out of 5 stars based on 82 customer surveys conducted through GuildQuality.
5
59
4
9
3
3
2
4
1
7
5th year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job, big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company offering drain cleaning; sewer, gas, and water line work; and water heater repair and replacement. Other services include sump pumps, wells, boilers, drain clogs, video sewer inspections, trenchless sewer line repair, sewer line replacement, sewage backups, root infiltration, and water purification.
Company History
The company started in 1996.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member and was voted Best Plumber in the 2017 Best of Baltimore Readers' Poll.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers same-day service seven days a week with no extra charge for evening or weekend appointments.
Areas Served
Washington, DC
Address
1552 Ridgely Street
Baltimore, MD 21230
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PC1000908

Compiled Score:

Len The Plumber has received 4.3 out of 5 stars based on 82 customer surveys conducted through GuildQuality.
5
59
4
9
3
3
2
4
1
7
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
12/01/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/15/2020

“Christopher M”

Review by
11/02/2020

“They are okay. Their price is higher than other plumbers.”

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

“The technician provided exceptional service.”

Review by
11/02/2020

“The tech was great!”

Review by
11/02/2020

“They were friendly, professional and they solved the problem.”

Review by
11/02/2020

“The work done by Len The Plumber was good. Everything went well.”

Review by
11/02/2020

“I have used them in the past. They changed my old pipes with new pipes. They did a good job. At the end of my project they did not do a good job connecting my bathroom sink faucet, and it caused water damage to my bathroom. There were also materials and trash they did not clean up. They do a job other than that mishap.”

Review by
10/30/2020

“The technician was excellent. He was on time. He knew exactly what to do. He told me how much money I would have to spend.”

Review by
10/07/2020

“Len The Plumber met all my expectations in every area.”

Review by
10/07/2020

“They were good.”

Review by
10/07/2020

No review comments provided

Review by
10/07/2020

“The company is true to its word. They came when we called them. They analyzed the problem. Prepared the solution and were diligent to get the job done as quickly as circumstances would allow.”

Review by
10/07/2020

“Len The plumber met my expectations and solved the problem.”

Review by
10/07/2020

“The technician that was out here should be recognized for his exceptional service.”

Review by
10/07/2020

“Len the Plumber did a fine job. Everything was great from the beginning.”

Review by
10/07/2020

No review comments provided

Review by
10/04/2020

“Prompt and efficient!”

Review by
09/18/2020

“They fixed the problem!”

Review by
09/17/2020

“L.T.P. did not meet a single expectation.”

Review by
09/17/2020

“I felt ripped off. The recommended fix turned out to be unnecessary and way more expensive than it should have been”

Review by
10/02/2019

“They met or exceeded my expectations as they were on time and very polite.”

Review by
10/02/2019

No review comments provided

Review by
08/22/2019

“The service tech that came out did an excellent job.”

Review by
08/22/2019

“Len The Plumber exceeded all of my expectations.”

Review by
08/13/2019

“Very likely”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/05/2019

“I have used them twice, and they met expectations.”

Review by
08/05/2019

“I would like to recognize the plumber for his exceptional service.”

Review by
08/05/2019

“I would like to recognize my technician for his exceptional service.”

Review by
08/01/2019

“Len The Plumber is too expensive.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/24/2019

“Yes, the technician that came to my home did an excellent job and did it promptly. ?”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

“Len The Plumber met/exceeded my expectations in regards to the cost.”

Review by
06/24/2019

“Len The Plumber (MDC) met my expectations.”

Review by
06/24/2019

“The guy that came in to do the work.”

Review by
06/24/2019

“Yes, my technician that came out and replaced my two valves effectively and quickly. ?”

Review by
06/24/2019

“Len The Plumber met my expectations.”

Review by
06/24/2019

“I was most satisfied with the availability of Len the Plumber. They were quick to respond.”

Review by
06/20/2019

No review comments provided

Review by
06/20/2019

No review comments provided

Review by
06/19/2019

“Jay McKinnon III”

Review by
06/19/2019

No review comments provided

Review by
06/15/2019

No review comments provided

Review by
06/14/2019

No review comments provided

Review by
10/03/2018

“Whoever came was fantastic. He was very nice and explained the process thoroughly.”

Review by
09/17/2018

“Replaced my garbage disposal.”

Review by
09/13/2018

“I had one simple service done and he did a very good job. He did not exceed my expectations.”

Review by
09/13/2018

“I think their communication is good.”

Review by
09/13/2018

“I was most satisfied with the fact they got here early every day. They exceed my expectations. I liked that.”

Review by
09/13/2018

“The plumber was courteous and professional. There was nothing to complain about in terms of an interaction.”

Review by
09/12/2018

No review comments provided

Review by
09/09/2018

“Their expertise and kindness”

Review by
09/06/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“The plumber arrived promptly, was courteous and skilled, and satisfactorily resolved the plumbing issue.”

Review by
09/05/2018

No review comments provided

Review by
09/06/2017

“Honestly, it was so long ago that I can't even remember. But I do remember they were timely and efficient. I think it was drain work. I'd give them an A.”

Review by
09/06/2017

“I don't remember. I think if it had been bad, I would have remembered. They did come out. We had a sewer back up into the storm sewer in the backyard, and they came with a snake and snaked it out. They did fix the problem. I do remember that it seemed very expensive, but I didn't compare, or get other quotes. I'd give them a B+.”

Review by
08/27/2017

“They had to go into the main drain to snake out—clean the sink out. We just switched different plumbers, we could've gotten somebody else—but I wanted Len. I heard about it commercial-wise. There were two guys here, and they did a good job. They cleaned up, on time, and everything. I would recommend them.”

Review by
08/27/2017

“I had a blockage in my main drain line. They solved the problem, but they are very pricey; that's my only problem. I would grade them an A. It's very good. They are pricey, but I would recommend them.”

Review by
08/27/2017

“I think our kitchen sink was backed up, that’s why they were here. They were quick to book an appointment with. They arrived here quickly and got the job done quick. I would give them an A overall.”

Review by
08/16/2017

“They fixed my issues. It was a backed up kitchen sink. It was excellent, with no problems. I would recommend them to a friend. I have recommended them.”

Review by
08/16/2017

“They just fixed a toilet for me. They arrived on time. The repairman was neat and clean, seemed knowledgeable, and didn't try to sell me up on something. And they fixed the problem. They did drain and sewer work. I would grade them an A.”

Review by
08/16/2017

“The work they did was positive. The charge was outrageous. They had to unclog a drain and replace a garbage disposal. The work was an A. I would give them an A overall. I would recommend them, depending on the circumstances. If there's no option, they'll be there—but if you've got other options, I've used other plumbers that are much more reasonable.”

Review by
08/16/2017

“They were able to come out that day rather quickly. They snaked the drain, so drain work. I'd give them a B-. I didn't make the call, but I was the person who was here when they came. He was about 15 minutes later than what he said.”

Review by
08/16/2017

“They were supposed to unclog his drain. They took $600 from him and didn't do anything; he gave them a check. I was his next of kin, and we reached out to Len The Plumber to unclog his drain in his basement. He wrote him a check for $800, and they did nothing. We had to call another company to do it. We would never ever use those plumbers again; they are a bunch of rogues.”

Review by
07/17/2017

“I had a generally positive experience, except for the price. The price seemed to be outrageous, but what are you going to do? You've gotta get Len the Plumber in if you have a problem or anything like that, and you need to get things moving; that's the way it goes, so no problem, generally speaking. They unclogged the drain. They did excellent work. I didn't have any complaints with their cleanliness, punctuality or customer service. I would recommend Len the Plumber, but only as a desperate situation because the price is so high.”

Review by
07/17/2017

“They fixed the problem. Really, all I can ask for. There was an outdoor drain line that was not connected properly when the house was built; they dug it up and they fixed it, and it all worked after that. I'd give them an A.”

Review by
07/17/2017

“He had talked about the drainage that he had put in. So, we don't use the washer anymore. I'd give them an A.”

Review by
07/17/2017

“Great experience, they were timely and professional. They cleared a drain for me. I would grade them an A+.”

Review by
07/17/2017

“Len the Plumber was horrible—horrible. They didn't do what they were paid to do. They were paid to clean out that line. I had to turn right around; it wasn't even a week later—two days later—I had to bring a different company, and they actually cleaned it out and did what they were supposed to do. I had a double sewage backup because Len the Plumber didn't do their job. The second one was way worse, and they didn't give me a video. The second company gave me a video. They went all the way through the line and showed me everything. Len the Plumber, that company did not do that. I would give them a D overall. I could have sued them, because it was two days later. I didn't even try to call them back. When I did, they were trying to get me to the supervisor, and I did leave a message, but I didn't get a call back. I wouldn't be likely to recommend them.”

Review by
05/25/2016

“GREAT WORK!!”

Review by
05/24/2016

“Good work.”

Review by
05/22/2016

“Overall the experience was positive. During their work replacing the sewer line dirt got in the water line. It took three or four phone calls to get a plumber out to look at the problem. He only partially fixed the line saying he could not get the dirt out of the line in the kitchen. With time, my husband fixed the problem. The sidewalk still needs to be replaced. They tell me the land has to settle.”

Review by
05/13/2016

“Exceptional character.”

Review by
05/12/2016

“I was supposed to have a guy run a camera down my line to check it out. He never called. When I called Len, they had him call me. He said he was working on getting to me. I never heard from him again. I don’t know if I would use Len again because this guy was not dependent. I would not recommend Len the Plumber.”

Review by
05/13/2015

“They knew what they were doing. He went ahead and did it, and what he couldn't do, when he couldn't fix that one sink, he just told me, and that was good. The tub wasn't draining, and they fixed that. I think I've had them before, too. I'd give him a B because they couldn't fix that one thing. They couldn't get that little something, and then he had to put a whole new thing in. I guess a B is good.”

Review by
05/11/2015

“Len The Plumber did some work for me about six weeks ago, and I was very satisfied. It was on time, for one thing, and they seemed to really know what they were doing. They didn't procrastinate. They went on and got the job done, so I was very satisfied. There was a big tub in the washroom that pulls the water out of the washing machine before it goes down to the drain. This had been there for many years and had to be broken into pieces by a hammer and taken out in bags. Then, they went out and purchased a brand-new one—a different type to match the new machine that I purchased—and hooked up all the hoses and pipes. They got it working very well. I would give them an A.”

Review by
05/08/2015

“They came to unclog my drain, and left me like four days without water, and then they couldn't fix my problem. And they refused to fix our problem, and they still charged me the rate to come out. I chose Len the Plumber from the move in books you get, like rating the best people in the city, and Len the Plumber was down there, so I called them. I had someone else to fix. I would grade the company with a D.”

Review by
05/06/2015

“I don't remember when I had to deal with Len the Plumber. It was a drain that was clogged. Since then, I've had a hot water heater break, and I'm in the process of getting all that fixed. $10,000 worth of damage. It flooded my house. The carpet in my office and the hot water heater, so it's pretty bad. I had a great experience with Len the Plumber. The guy came out, he was very clean, he was very fast, and he had time left over so he said, 'I can inspect other things.' He did, and everything looks good. It was very good. I'd give them an A.”

Review by
05/06/2015

“Len The Plumber is good. I liked their customer service. They did some plumbing repair and replaced some pipes. We've used them before—maybe three or four times in the past eight years. We've only used them for our sump pump. I wish I'd known about them when we were having the house rebuilt because the plumber we had then was horrible. However, these guys are good, and we're going to stick with them. When you're rebuilding a house, stuff happens, but we're in good hands with them. I'd give Len The Plumber an A—they're good.”

Review by
05/06/2015

“They came and fixed the sump pump. I liked the customer service. I'd grade them as an A.”

Review by
05/06/2015

“They were fine. We had a clogged sink drain, and now the drain and the sink are working. I liked their customer service. They were polite, friendly, and courteous, and I found them to be kind, loyal, obedient, and clean. I'd give them an A.”

Review by
05/06/2015

“It was wonderful. Len The Plumber was great; they were very good. I liked their customer service. Our basement was flooded because of the rain, and they replaced our sump pump. I'd give them an A.”

Review by
05/06/2015

“They were great. The technician was great—he was really good. I liked their customer service. Our basement flooded because of the rain, and they replaced the sump pump. They deserve an A+.”

Review by
05/06/2015

“He snaked my drain. I liked the customer service when they came out. I'd give them a B, I guess—B. They did good work.”

Review by
05/06/2015

“I was the one who called Len the Plumber to fix our sump pump. He did a good job, but I had to clean up behind them, and I didn't like his attitude. When I was asking him questions, he had an attitude. He didn't say it, but it was like, 'I don't need you watching me or standing over me.' I do child care. It wasn't that I was standing over him. I was asking questions about the pumps because I had two sump pumps, and one of them was supposed to be a backup pump. When I was asking him, 'Why didn't it alarm me to let me know something was wrong?' It was just the way it seemed to me—I'm not trying to get anyone in trouble or anything—but to me, I said, 'I would never recommend him back here again.' I did tell my husband that. If I ever need their service again, I wouldn't use it. They had done something else for us before, and that's why I used them, because I had their magnet thing on my refrigerator, but I said, 'I would definitely request not to have Michael, or Mike or something.' I just didn't like his attitude. He acted like he didn't want to answer my questions or he acted like I was bothering him when I was asking him questions. It made it unpleasant. It wasn't that I was standing over him. I was just asking questions, and I wanted to be sure he was putting in what he said he was putting in, because me watching TV shows and detective stuff, my husband, you know, people say they did something to your vehicle and they didn't, or they said they replaced a part and they didn't. That's why I was doing what I was doing because we had that experience before with Sears. They said they put a part on, and come to find out when we called somebody else out that they didn't put a part on. It wasn't Sears; it was another company, and it was Sears who came. They said, 'They never took the part out. They put the same part back on.' So they robbed us of $300-something dollars. It was just from my experience, that's all. You hate to be that way, you hate to be like that, but people would do that to you. Now, I'm not saying that he would do that, but people have done that to people. Being a female with my husband at work, you just don't know. That's all. I would give them a B. It was the communication. I would use Len the Plumber again. I just would not recommend to use the service guy we had.”

Review by
06/25/2014

“We had recurrent clogs of our sewer system, and they replaced it. The technicians were very good. I would give them an A.”

Review by
06/18/2014

“The sewer line leaving the house was blocked up and falling apart so Len The Plumber had to dig up the floor and replace the sewer line. The clean up was very good. It was my first time using their services. I would recommend them. I'd give them an A-.”

Review by
06/17/2014

“They were extremely polite, and they wiped their shoes and put covers on them. We had a drain stopped up, and they snaked it out to the yard. I was very pleased with them. I would certainly use them in the future, and I have recommended them. I would give them an A+.”

Review by
06/17/2014

“Len The Plumber replaced a sump pump for us, and they did a good job. I'd give them an A+.”

Review by
06/17/2014

“What made the experience positive was that they showed up - that was the most important thing. We had a backed up drain and they responded to my call - they were very responsive. The customer service was adequate. We had one little drawback but so far everything is holding up. We have a lifetime guarantee for what they did so I would contact them again if it was for the same kind of stuff. I would give them a B.”

Review by
06/13/2014

“We had a very positive experience with Len The Plumber. We had another company that was supposed to come out, but they kept delaying it, so we went with Len The Plumber. They sounded very reliable. They were out the day we needed them, and they did everything we had to get done and more. We had no issues with the quality of the work. We haven't had any trouble, and it's been several months. I think everything was fine. Actually, we got a nice discount from them that I had found. I knew I had it somewhere. I found it a few days later and called them, and they were very nice about accepting it and sent us a nice refund. It took them a little longer than we had thought to complete the work. What we called them for was a clogged sink drain, and we found out that the drain was in there wrong to begin with. The plumber gave us the choice to correct it or just to route it out. We told him to go ahead and do what he had to do. I'm glad we did because it's been running excellent since then, and we've had no problem whatsoever. I would give them an A+.”

Review by
06/12/2014

“Len The Plumber added a drain and a garbage disposal. The time frame was good, and everything has been working fine. I would use them again if needed. The customer service was very good. They worked fast and got the job done. I'd give them an A+.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: