Len The Plumber
3rd year as a Best Pick
Best Pick 2017
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.7 out of 5 stars based on 61 customer surveys.
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3rd year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments. Financing options are available.
Licenses
PC1000908
Areas Served
Washington, DC

Compiled Score:

Len The Plumber has received 4.7 out of 5 stars based on 61 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2017

“I don't remember. I think if it had been bad, I would have remembered. They did come out. We had a sewer back up into the storm sewer in the backyard, and they came with a snake and snaked it out. They did fix the problem. I do remember that it seemed very expensive, but I didn't compare, or get other quotes. I'd give them a B+.”

Review by
09/06/2017

“Honestly, it was so long ago that I can't even remember. But I do remember they were timely and efficient. I think it was drain work. I'd give them an A.”

Review by
08/27/2017

“I had a blockage in my main drain line. They solved the problem, but they are very pricey; that's my only problem. I would grade them an A. It's very good. They are pricey, but I would recommend them.”

Review by
08/27/2017

“I think our kitchen sink was backed up, that’s why they were here. They were quick to book an appointment with. They arrived here quickly and got the job done quick. I would give them an A overall.”

Review by
08/27/2017

“They had to go into the main drain to snake out—clean the sink out. We just switched different plumbers, we could've gotten somebody else—but I wanted Len. I heard about it commercial-wise. There were two guys here, and they did a good job. They cleaned up, on time, and everything. I would recommend them.”

Review by
08/16/2017

“They were supposed to unclog his drain. They took $600 from him and didn't do anything; he gave them a check. I was his next of kin, and we reached out to Len The Plumber to unclog his drain in his basement. He wrote him a check for $800, and they did nothing. We had to call another company to do it. We would never ever use those plumbers again; they are a bunch of rogues.”

Review by
08/16/2017

“The work they did was positive. The charge was outrageous. They had to unclog a drain and replace a garbage disposal. The work was an A. I would give them an A overall. I would recommend them, depending on the circumstances. If there's no option, they'll be there—but if you've got other options, I've used other plumbers that are much more reasonable.”

Review by
08/16/2017

“They fixed my issues. It was a backed up kitchen sink. It was excellent, with no problems. I would recommend them to a friend. I have recommended them.”

Review by
08/16/2017

“They just fixed a toilet for me. They arrived on time. The repairman was neat and clean, seemed knowledgeable, and didn't try to sell me up on something. And they fixed the problem. They did drain and sewer work. I would grade them an A.”

Review by
08/16/2017

“They were able to come out that day rather quickly. They snaked the drain, so drain work. I'd give them a B-. I didn't make the call, but I was the person who was here when they came. He was about 15 minutes later than what he said.”

Review by
07/17/2017

“They fixed the problem. Really, all I can ask for. There was an outdoor drain line that was not connected properly when the house was built; they dug it up and they fixed it, and it all worked after that. I'd give them an A.”

Review by
07/17/2017

“He had talked about the drainage that he had put in. So, we don't use the washer anymore. I'd give them an A.”

Review by
07/17/2017

“Great experience, they were timely and professional. They cleared a drain for me. I would grade them an A+.”

Review by
07/17/2017

“Len the Plumber was horrible—horrible. They didn't do what they were paid to do. They were paid to clean out that line. I had to turn right around; it wasn't even a week later—two days later—I had to bring a different company, and they actually cleaned it out and did what they were supposed to do. I had a double sewage backup because Len the Plumber didn't do their job. The second one was way worse, and they didn't give me a video. The second company gave me a video. They went all the way through the line and showed me everything. Len the Plumber, that company did not do that. I would give them a D overall. I could have sued them, because it was two days later. I didn't even try to call them back. When I did, they were trying to get me to the supervisor, and I did leave a message, but I didn't get a call back. I wouldn't be likely to recommend them.”

Review by
07/17/2017

“I had a generally positive experience, except for the price. The price seemed to be outrageous, but what are you going to do? You've gotta get Len the Plumber in if you have a problem or anything like that, and you need to get things moving; that's the way it goes, so no problem, generally speaking. They unclogged the drain. They did excellent work. I didn't have any complaints with their cleanliness, punctuality or customer service. I would recommend Len the Plumber, but only as a desperate situation because the price is so high.”

Review by
05/25/2016

“GREAT WORK!!”

Review by
05/24/2016

“Good work.”

Review by
05/22/2016

“Overall the experience was positive. During their work replacing the sewer line dirt got in the water line. It took three or four phone calls to get a plumber out to look at the problem. He only partially fixed the line saying he could not get the dirt out of the line in the kitchen. With time, my husband fixed the problem. The sidewalk still needs to be replaced. They tell me the land has to settle.”

Review by
05/13/2016

“Exceptional character.”

Review by
05/12/2016

“I was supposed to have a guy run a camera down my line to check it out. He never called. When I called Len, they had him call me. He said he was working on getting to me. I never heard from him again. I don’t know if I would use Len again because this guy was not dependent. I would not recommend Len the Plumber.”

Review by
05/13/2015

“They knew what they were doing. He went ahead and did it, and what he couldn't do, when he couldn't fix that one sink, he just told me, and that was good. The tub wasn't draining, and they fixed that. I think I've had them before, too. I'd give him a B because they couldn't fix that one thing. They couldn't get that little something, and then he had to put a whole new thing in. I guess a B is good.”

Review by
05/11/2015

“Len The Plumber did some work for me about six weeks ago, and I was very satisfied. It was on time, for one thing, and they seemed to really know what they were doing. They didn't procrastinate. They went on and got the job done, so I was very satisfied. There was a big tub in the washroom that pulls the water out of the washing machine before it goes down to the drain. This had been there for many years and had to be broken into pieces by a hammer and taken out in bags. Then, they went out and purchased a brand-new one—a different type to match the new machine that I purchased—and hooked up all the hoses and pipes. They got it working very well. I would give them an A.”

Review by
05/08/2015

“They came to unclog my drain, and left me like four days without water, and then they couldn't fix my problem. And they refused to fix our problem, and they still charged me the rate to come out. I chose Len the Plumber from the move in books you get, like rating the best people in the city, and Len the Plumber was down there, so I called them. I had someone else to fix. I would grade the company with a D.”

Review by
05/06/2015

“I don't remember when I had to deal with Len the Plumber. It was a drain that was clogged. Since then, I've had a hot water heater break, and I'm in the process of getting all that fixed. $10,000 worth of damage. It flooded my house. The carpet in my office and the hot water heater, so it's pretty bad. I had a great experience with Len the Plumber. The guy came out, he was very clean, he was very fast, and he had time left over so he said, 'I can inspect other things.' He did, and everything looks good. It was very good. I'd give them an A.”

Review by
05/06/2015

“I was the one who called Len the Plumber to fix our sump pump. He did a good job, but I had to clean up behind them, and I didn't like his attitude. When I was asking him questions, he had an attitude. He didn't say it, but it was like, 'I don't need you watching me or standing over me.' I do child care. It wasn't that I was standing over him. I was asking questions about the pumps because I had two sump pumps, and one of them was supposed to be a backup pump. When I was asking him, 'Why didn't it alarm me to let me know something was wrong?' It was just the way it seemed to me—I'm not trying to get anyone in trouble or anything—but to me, I said, 'I would never recommend him back here again.' I did tell my husband that. If I ever need their service again, I wouldn't use it. They had done something else for us before, and that's why I used them, because I had their magnet thing on my refrigerator, but I said, 'I would definitely request not to have Michael, or Mike or something.' I just didn't like his attitude. He acted like he didn't want to answer my questions or he acted like I was bothering him when I was asking him questions. It made it unpleasant. It wasn't that I was standing over him. I was just asking questions, and I wanted to be sure he was putting in what he said he was putting in, because me watching TV shows and detective stuff, my husband, you know, people say they did something to your vehicle and they didn't, or they said they replaced a part and they didn't. That's why I was doing what I was doing because we had that experience before with Sears. They said they put a part on, and come to find out when we called somebody else out that they didn't put a part on. It wasn't Sears; it was another company, and it was Sears who came. They said, 'They never took the part out. They put the same part back on.' So they robbed us of $300-something dollars. It was just from my experience, that's all. You hate to be that way, you hate to be like that, but people would do that to you. Now, I'm not saying that he would do that, but people have done that to people. Being a female with my husband at work, you just don't know. That's all. I would give them a B. It was the communication. I would use Len the Plumber again. I just would not recommend to use the service guy we had.”

Review by
05/06/2015

“Len The Plumber is good. I liked their customer service. They did some plumbing repair and replaced some pipes. We've used them before—maybe three or four times in the past eight years. We've only used them for our sump pump. I wish I'd known about them when we were having the house rebuilt because the plumber we had then was horrible. However, these guys are good, and we're going to stick with them. When you're rebuilding a house, stuff happens, but we're in good hands with them. I'd give Len The Plumber an A—they're good.”

Review by
05/06/2015

“He snaked my drain. I liked the customer service when they came out. I'd give them a B, I guess—B. They did good work.”

Review by
05/06/2015

“They came and fixed the sump pump. I liked the customer service. I'd grade them as an A.”

Review by
05/06/2015

“It was wonderful. Len The Plumber was great; they were very good. I liked their customer service. Our basement was flooded because of the rain, and they replaced our sump pump. I'd give them an A.”

Review by
05/06/2015

“They were great. The technician was great—he was really good. I liked their customer service. Our basement flooded because of the rain, and they replaced the sump pump. They deserve an A+.”

Review by
05/06/2015

“They were fine. We had a clogged sink drain, and now the drain and the sink are working. I liked their customer service. They were polite, friendly, and courteous, and I found them to be kind, loyal, obedient, and clean. I'd give them an A.”

Review by
06/25/2014

“We had recurrent clogs of our sewer system, and they replaced it. The technicians were very good. I would give them an A.”

Review by
06/18/2014

“The sewer line leaving the house was blocked up and falling apart so Len The Plumber had to dig up the floor and replace the sewer line. The clean up was very good. It was my first time using their services. I would recommend them. I'd give them an A-.”

Review by
06/17/2014

“They were extremely polite, and they wiped their shoes and put covers on them. We had a drain stopped up, and they snaked it out to the yard. I was very pleased with them. I would certainly use them in the future, and I have recommended them. I would give them an A+.”

Review by
06/17/2014

“What made the experience positive was that they showed up - that was the most important thing. We had a backed up drain and they responded to my call - they were very responsive. The customer service was adequate. We had one little drawback but so far everything is holding up. We have a lifetime guarantee for what they did so I would contact them again if it was for the same kind of stuff. I would give them a B.”

Review by
06/17/2014

“Len The Plumber replaced a sump pump for us, and they did a good job. I'd give them an A+.”

Review by
06/13/2014

“We had a very positive experience with Len The Plumber. We had another company that was supposed to come out, but they kept delaying it, so we went with Len The Plumber. They sounded very reliable. They were out the day we needed them, and they did everything we had to get done and more. We had no issues with the quality of the work. We haven't had any trouble, and it's been several months. I think everything was fine. Actually, we got a nice discount from them that I had found. I knew I had it somewhere. I found it a few days later and called them, and they were very nice about accepting it and sent us a nice refund. It took them a little longer than we had thought to complete the work. What we called them for was a clogged sink drain, and we found out that the drain was in there wrong to begin with. The plumber gave us the choice to correct it or just to route it out. We told him to go ahead and do what he had to do. I'm glad we did because it's been running excellent since then, and we've had no problem whatsoever. I would give them an A+.”

Review by
06/12/2014

“Len The Plumber added a drain and a garbage disposal. The time frame was good, and everything has been working fine. I would use them again if needed. The customer service was very good. They worked fast and got the job done. I'd give them an A+.”

Review by
06/12/2014

“We’ve had an overwhelmingly positive experience with Len The Plumber. We had to have a gigantic trench dug and a pipe replaced because we had a plumbing clog. They dealt with all of that very professionally, and they had great-quality work—A+.”

Review by
06/11/2014

“It was very good. We called them because we had an emergency—our hot water heater was draining. They put a new hot water heater in the same day, and they gave us excellent service. I would give them an A. The plumber that we got was excellent.”

Review by
06/11/2014

“What made my experience with Len the Plumber neutral was that we a problem and it took a few people. We thought it was fixed only for it not to be. Eventually, the issue got fixed but it was a lot to get to that point. They tried to sell us something that we were told we didn't need. We had a drain pipe that kept overflowing. I would not use the company again. We chose the company due to a recommendation. I would give them a D.”

Review by
08/20/2013

“They put in a sump pump and a hot water heater, and the quality of the work was immaculate. They came in, did the work within a couple days, and cleaned up perfectly. Everything looks good, and they finished the work in a reasonable amount of time. I would most definitely use them again. The workers were pleasant, friendly, told us what they were going to do, and did what they said they were going to do. They get an A+.”

Review by
08/20/2013

“It's actually been over a year and I vaguely remember. I think they put in a sump pump in the bathroom in the basement. It was all really positive and I had a leak and he came out last year at the time. I would use them in the future. They cleaned up everything. He was really nice. He helped me out. We got a company to help clean up the mess. He went above and beyond. I remember he really helped me out. A+.”

Review by
08/16/2013

“There were two different occasions. One was to fix a toilet that wasn't working, and another was to fix a sump pump that wasn't working. They arrived on time for both times and completed the work on schedule both times. The people who did the work were knowledgeable. I would give Len the Plumber a B+. I would recommend their service.”

Review by
08/15/2013

“I had had flooding in my basement so they came to check out what the problem was. They discovered what the problem was, which was a clog in my outside drain pipe and then they fixed it. This was very expensive event where they had to dig up my front lawn in order to access the pipe and they replaced. There was a crack in the pipe and some tree roots had gotten in. They fixed it and they installed a new pipe. The experience was positive. It was my first time using them. The quality of work was good. The clean up was good. I would give them an A-.”

Review by
08/14/2013

“They replaced a sewer line. There was a problem still and they came back out and fixed it. I'm pretty happy. They worked cleanly. They were really responsive. I'm really happy with what they did. Overall, from start to finish, my experience was positive with the company. This is the type of company I would use again. That was my first time using them. I was having some drain issues and I got some conflicting reasons for it. I chose three possible companies. They came out and they were least expensive and they proposed the most sensible solution. I would give them an A. The only reason that why I wouldn't give an A+ was because there was a reason that they had to come back for. Ultimately, they fixed the issue that I had.”

Review by
08/14/2013

“They did come and do something for me. The experience was positive. That was my first time using them. They changed the pump for my sump pump for getting water from the well. Since they changed it, I haven't had any issues with it. They finished the job in a timely fashion. I would give them an A.”

Review by
08/14/2013

“They did a good job. He replaced a faucet out back. It hadn't worked for years. He had to go under the porch to fix it. That was not my first time using the company. He fixed a sewer line for us last year. This is the type of company I would actually use again. I would rate the company an A.”

Review by
08/14/2013

“It was really good. He fixed a sump pump. Where water comes out from the sump pump it was clogged. The quality of the work was good. I would use this company again. I would give them an A. I would recommend them.”

Review by
08/14/2013

“We had to replace a pipe going from the sewer to the main line to the house. The workers were very, very professional and cordial, and they did a good job. I'd give them the highest grade. They did a great job. Let's make it an A+.”

Review by
08/12/2013

“Len the Plumber replaced a drain line under our basement. The quality of their work was fine; they fixed the problem. They cleaned up their mess and came on time. They finished quicker than they said they would. The price was reasonable. We were happy. I would give them an A.”

Review by
08/12/2013

“We were very pleased with the work Len the Plumber did for us. They came out very quickly. It was a big job that other companies sometimes said might take 2 or 3 days. They got it all done in one day. They replaced our sewer line. I'd give them an A.”

Review by
08/12/2013

“They did a fine job. It was a big job. We moved into this house new in 1970 and the pipes downstairs had a problem that tied in with the sewer and the lines seem to be clogged or something. They changed the piping from cast iron to plastic or what. They put in new pipes. This was my first time having them do work for me but the reason why I came to them was - first of all it presented a crisis mode and everybody knows about Len the Plumber. I also have a home insurance thing repair-program but they're not good when you have a crisis of some kind in terms of getting the work done in a timely manner. So I called Len the Plumber, first time I'd done that, and they did a fine job. I'm going to give them an A+. The chap did a fine job and he was also very, very neat. He didn't have crap all over the place. He just did a fine job.”

Review by
08/12/2013

“I would say I had a very positive experience. They were very helpful and fixed whatever was broken. He actually routed the drain outside and I think they had some faucets replaced too. The timeframe in which they finished the work was good. They did a very good job. In the future I would definitely use their service again. They cleaned up fine no problem. Everything was good. Give them an A+.”

Review by
03/13/2013

“Len The Plumber showed up fast, and they fixed what they needed to fix right away. They fixed the sump pump and replaced some copper tubing that started to have pinholes. They were very efficient—very fast. I’d use them again. Len The Plumber gets an A+.”

Review by
03/11/2013

“We had a slow drain and Len the Plumber routed it out. The quality of the work was great. The worker was very friendly and efficient. He got in, got the work done and cleaned up nicely. He didn't leave a mess. He did a nice job. I'd give him an A.”

Review by
03/05/2013

“I liked that Len the Plumber was easy to schedule. They came in, they did what they needed to and they got out. They were clean. They replaced a sump pump. Give them an A.”

Review by
02/25/2013

“We’re extremely happy with Len. They did some major work in our home. They installed a disposal and repaired some drains. They were punctual and did the work well. Extremely reliable. We’re happy, and we’ll definitely use them again.”

Review by
02/12/2013

“I would say I had a positive experience. They cleared my drains and plumbing. They did They were very responsive and came out the same day. The technicians were very professional. The quality of the work was good. I would grade them an A. Yes I would recommend the company.”

Review by
02/12/2013

“I had a very positive experience with Len The Plumber. They did several things over several visits. The toilets were leaking, so they took care of that, and I think they actually replaced the sump pump, too. I had them out at least three times. I think the technicians that came were very informative and professional. They came on time and were very efficient with time. They got the work done. I would grade them an A+.”

Review by
02/04/2013

“Positive. I thought it was very responsible and very reasonably priced. They replaced the sewer line from the house foundation to the street. Well, as far as I know it was very good. They were very good too. Yes, I would recommend them. OK, A is fine for the rating.”

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