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FEATURED REVIEWS
“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”
“I have been a customer for least 1 years and have found the company to be very professional on several fronts. ”
“Very professional and quality service with explanation of job and costs. ”
“Thorough. Analyzes problem. Checks component parts. Answers questions. Listens. Polite.”
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“The plumber was very helpful. He explained things well and showed me what he was doing.”
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“I would like to recognize Frank Morgan for his exceptional service”
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“All inter-actions with Techs and Phone contacts have been excellent”
“Rear outside hose Spicket repair was done satisfactorily”
“They came on time, knew in advance what needed accomplishing and had all the right tools. The job was done exceedingly well and they did not leave any mess. I always feel I can trust CroppMetcalfe with all my plumbing issues knowing that I will receive the best and honest advice.”
“The plumbers didn't install the bidet properly and it leaked later. The person who came to fix it charged me for extra money. The service was way too expensive.”
“They met all my expectations.”
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“I have found them to very reliable when I have needed them and for routine maintenance. They have done well on the routine and the big jobs.”
“They did what they were supposed to do.”
“Everyone that I came into contact with did a great job.”
“They met or exceeded my expectations as they were very responsive, able to book service on short notice. The work was done to expectations.”
“They met all of my expectations.”
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“I do not remember the gentleman's name.”
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“I would like to recognize the technician.”
“I would like to recognize Chris and Junior, I requested them initially, but they sent someone else.”
“They generally met all of my expectations.”
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“Good service”
“CroppMetcalfe fixed my plumbing issue that was made worst after a visit of a plumber from another company. CroppMetcalfe responded promptly, explained the problem and resolved the issue. I appreciate the experience and integrity of the plumber that was sent to my home that day.”
“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”
“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”
“Work done professionally as scheduled.”
“Great service”
“CroppMetcalfe answers my calls and fulfills my plumbing needs.”
“Easy to schedule appointments. Technicians are dispatched within a designated timeframe and notify customers of their arrival a half hour in advance. Efficient and professional service.”
“Excellent service and workmanship”
“I will not recommend CroppMetcalfe to anyone I know. I had two scheduled appointments with them to have plumbing work done and they cancelled on me both times on the morning of each appointment. Their actions are so unprofessional.”
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“4.5 rating”
“I do not know any of their names, they just came in and did the work.”
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“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”
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“Service has always been prompt and professional”
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“Problem has re emerged.”
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“The installation of my furnace.”
“Not in this particular project.”
“CroppMetcalfe met my expectations.”
“I do not remember their names. The main person doing the insulation was very professional and knew what he was doing.”
“I would like to recognize the technician for exceptional service.”
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“customer service”
“Jerome got the job done. He was knowledgeable and professional.”
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“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”
“They met or exceeded my expectations in all areas.”
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“I just don't recommend anyone to anything. This is NOT a negative comment.”
“They cleaned the air ducts, and then they also cleared some blocked sewer lines. I think an A on the sewer, and B on the air ducts.”
“The workers were courteous. They made sure that they kept my place in good order—cleaned up after themselves. They always answer questions that I might ask and my equipment runs well. It was heating and air conditioning, the water heater, and the whole package. I'd give Crop Metcalfe an A.”
“The promptness of their coming and keeping me notified was positive. They've done numerous things—cleared drains, toilets, showers and outside faucets. I have a contract for our furnace as well as our—I have a plumbing contract with them as well. I would say A. I think they're expensive; they're more expensive than many, but I would give them an A. They come for regular checkups. I think I have to make appointments now. They used to call and set it up for me, but I think I have to call and remind them that I need one. I don't know; the policies have changed a little bit. I've had a contract with them for several years.”
“I have been a customer for least 1 years and have found the company to be very professional on several fronts. ”
“Very professional and quality service with explanation of job and costs. ”
“Thorough. Analyzes problem. Checks component parts. Answers questions. Listens. Polite.”
No review comments provided
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“The estimate was off by 1% and the scope of work was incorrectly defined at the outset. Responsiveness to requests for a start date was poor, as was communication throughout. While the work done was well done, the final job had to be renegotiated, with no estimate on increased cost and did not include full repair of patio dug up for the repair.”
“They did a sewer line inspection. I found them from the Best Pick Reports. The customer service was good. The workers were very nice. They're an A.”
“They do various stuff for me. The last thing they did for me is that they came in and cleaned out a blockage in my sewer line. We've been using them for a while now. They clean up very well so no issues, really. They do a regular check-up which I appreciate. I would give them an A+ so far because I haven't had any issues with them. They're always on time. Their prices are pretty good if not better than most of the competition in this area. Every one of the guys, they've always been nice and clean.”
“When they came and actually did the work, it ended up being cheaper and better than I expected. They had a better solution to what I needed. It was unclogging a sewage line outside of our house, basically. I did use them a few years ago. I would use them again. I would rate them as an A.”
“They were efficient. They came at the time they said. He explained everything and I've had no complaints. They did a camera scope work for the exterior drain. I would rate them as an A.”
“They had good customer service and good management. They're creative problem-solvers. They did drain and sewer work. Their customer service was excellent. I would rate them as a good grade with a slight issue, a B. I had to use two different service techs but fortunately the supervisor took care of it.”
“I used them a couple of times. Most recently, it was a neutral experience. We just kind of didn't hear from them for a very long time. We had to keep following up with them. Most recently, they did an air conditioning tune-up. They did drainage work. I would give them a B rating.”
“We had a problem with the sewage. They came and they tried to fix it but it happened again. It ended up being one of the roots on the trees outside on the street that had been inside the pipe. I would give them a B grade. It was OK.”
“They came to help with a mainline sewer backup. The city of Washington DC's sewer backed up and put debris in my mainline. Cropp-Metcalfe came out twice and the first time was fine. They cleared it of the city's debris and made sure it was flowing properly and all that. They said to be on the safe side I should have the line cleaned with this special machine they have. I twice made appointments for them to come with the machine. They twice no-showed without calling me to tell me the machine broke and they couldn't make the appointment so I wasted two days waiting at home for them to come when they missed their appointments. I called them and they said the machine's broken but they didn't bother to call me to tell me. I was furious and I did not hire them to come and finish the job. I'd give them a D.”
“I had a positive experience.”
“I had a positive experience.”
“Most recently, Crop Metcalfe was here for plumbing, but they also do our air conditioning and heating. We have a service contract with them. The quality of the work is great. They were recommended by a couple of people, my parents being one of them. We moved into our house, and the system was already installed, but they have installed some additions to the system. Recently, it was a repair—they were unclogging a drain. And they also come, I think it's once a year, to look at all the drains to make sure everything is clearing properly. The technicians were very knowledgeable, and the cleanup was great. They're always very good with keeping clean. They put booties on, and then they clean up afterward. I would say an A grade. All of the work is good, the pricing is reasonable, and they are responsive.”
