Veteran Air - AC, Plumbing, Electrical, and Generators

Kristen Theisen

a week ago

Jade was helpful and responsive to our needs during the process of inspecting our old AC unit and ordering a new one. He explained our options and was very helpful, as well as quick to reply with any questions we had. Allen did the installation of our new unit and he was great. He had to do some extra work to ensure all the equipment fit, both inside and out, which he took care of with no problem. He was friendly, professional, and fast. I would recommend both techs and Veteran Air!

Ed Bonenberger

a week ago

I had just purchased a home, and a week later the air-conditioning system stopped working. Through the recommendations of family and friends. I reached out to veteran air heating and air-conditioning. I spoke with Tracie Wills and I explained that this was something that had happened suddenly and I was hoping that there would be an available tech. She went out of her way to get Jose Marrero availability to come to my home the next day. When Jose arrived, I explained the situation and I was absolutely amazed at how knowledgeable he was of my air-conditioning system and air-conditioning systems in general. I felt completely comfortable immediately. All I had to do was explain to Jose the symptoms of the issue and he knew exactly what was wrong. Within 2 1/2 hours, my system was repaired and back up and running. During the repair process, he noticed a number of items that needed to be addressed through periodic maintenance. So I agreed to a maintenance contract as well. If I could give this company 10 stars, I would, especially if all of their Techs are as knowledgeable as Jose. I want to express my sincerest thanks and gratitude to Tracie Wills for arranging this service call and to Jose Marrero for his quick response in resolving the issue. I live in a townhome community and have already met several members of the HOA and I will make every effort to recommend this company at every opportunity.

Michelle Wannamaker

a week ago

We had an AC emergency and ended up calling for Emergency repairs Jose Was absolutely amazing. He came out and even in the dark Figured out what was wrong with my system ordered the part and was back the next day to install it. I highly recommend this company They are quick, friendly and honest. Also it is always amazing to support our Veterans! I am now a forever customer!

Sarah Kane

a month ago

Let me just say, my air went out at an awful time. My husband was over seas for the military, my toddler and I were both sick and it was a holiday (Labor Day). The air went out at night and seeing that it’s September it didn’t take the house long to get up to 82. I called EVERY number I could that allegedly said 24 hour response but they truly were not. I contacted Veteran Air, which I knew had a good reputation. Unbeknownst to me in an exhausted delirium at 2:00am I had scheduled it a day later not in the morning. I was expecting them to show up in the morning and didn’t realize I had screwed up. I received a call from them and they brought up the discrepancy. They told me they would love to come out immediately and fix it. It says something when the company is paying attention to incidents coming in and addressing them. I was so overwhelmed from life, working, my child, and husband gone, he was like a hero calling me. I legitimately got choked up (sappy I know.) The HVAC Tech Caleb showed up super fast! He was so professional, polite and personable! He even explained things to me that I never knew about AC’s (even growing up in FL)! He worked so fast and had our air running quick (broken capacitor). Solid representative of the company for sure! I understand that everyone is looking for cheap AC work but with so many scam artists out here and the costs of unit replacements being so high, don’t bypass a reputable company just to save a few bucks. Go with a professional and these guys are definitely that!

Chad Kreitler

5 months ago

I have mixed feelings about this company based on several interactions. The first issue was when I requested a quote to install a natural gas quick-connect near my meter for a portable generator. Tyler Harlow discussed the work and made it sound like it would be a complex and time-consuming job requiring additional equipment and modifications. However, I never received a formal quote for the gas work itself, only a quote for unrelated water pressure reduction work that I had not requested. The verbal estimate for the gas connection was approximately $1,900. Wanting a second opinion, I contacted R.T. Moore, the company that originally installed the gas service and piping in my home. They quoted the same quick-connect installation at $575, provided I supplied the quick-connect fitting. The difference in pricing was significant. I also hired this company to install a generator power inlet and a soft-start device on one of my air conditioning units. Unfortunately, the technician who installed the soft start did not appear familiar with the calibration process required after installation. The unit was left without being properly calibrated, and shortly afterward the compressor stopped starting correctly. After troubleshooting and running the calibration procedure myself, the system has been operating normally. To be fair, the most recent technician who visited my home was knowledgeable, professional, and appeared to have a much better understanding of the equipment and installation requirements. Because of that experience, I don’t believe the company lacks capable technicians. However, the inconsistent quality between visits, combined with the large discrepancy in pricing for the gas line work, has left me hesitant to use them again for future projects. Overall, my experience was mixed: some good people, but concerns regarding pricing, consistency, and technical familiarity with the equipment being installed.