Plumbing Masters

Justin Holt

a week ago

Used to use a different company that turned out to be dishonest and did not treat me as a priority. Even got lectured on how they have to "drive far" to service me. Decided to go another route and chose Plumbing master, best decision EVER! These people are amazing! Same day service, quick turnaround and they made me feel like I was there main priority. Best customer service ever, they came out a few hours after my call. Not only that they gave me a curtisy call from the office and a text with a picture of my service tech, his rating and reviews, and the tech himself called before he arrived. They trouble shot my issue and even provided financing which is great releaf. A.M and J.G thank you soooo much and will always use this company for anything in the future cause they care, they are honest and transparent. So glad to find good customer service and professionalism in this day and age but they hit the mark. HIGHLY recommend, you can not go wrong with this team.

Jesse Munoz

4 months ago

I want to start off by saying that if you're looking for a plumbing company that offers a clear and upfront price, Plumbing Master's is not it. Our shower handle broke off yesterday; we had expected another plumbing company to come do the job, but that did not go as planned. I was at work and my wife had just gotten home and was worried about our children showering tonight. Being the caring husband that I am, I wanted to ease my wife's worries away. I took it upon myself to google a local plumber and that's where I found Plumber Master's. Long story short my wife agreed to get the job done on her own self will and I do not disagree with her just wanting to fix the issue. The problem here is that when I got home at 5:30pm my wife told me what we were going to be charged. Come to find out the price was going to be close to $700 for just the cartridge to be replaced. After finding this out, I took it upon myself to speak with the plumber that had just arrived from picking up the replacement cartridge (originally arrived at 430p, returned approximately at 545pm with part). After a lot of back and forth with the plumber and me trying to get clarification on why we were being charged this amount, he tried to him justify to me that it includes fees on his experience, gas, mileage (to my location and to pick up parts), for dispatch, insurance and parts. After all this was said and done, I asked him based on his experience how long this job would have taken if he had the part with him and his response was $50 for the part and 10 mins to replace cartridge. I responded that the price wasn't reasonable to me, and I felt a job like this would cost about $300 to $400 based on the information he relayed. He continued trying to justify the reason why I was being charged so much and kept referring back to the cost of the company's expenses. I kept on reiterating to him that I was being worried about the job being done in my home and not the company's; and how it was affecting me and my pocket. I repeated multiple times that we were going to pay the full amount he asked for because my wife agreed, but that I was going to write a review to let others know of this situation in hopes to help someone not make the same mistake. It seems to me this is not the first time this has happened based on his reaction and debating demeanor. In my opinion this was unprofessional debating with a customer and not addressing the customer's concerns. Having experience in customer service when I run into a situation that is out of my control, I reach out to my supervisor for advice on how to handle the situation. My concern here was the lack of clear information regarding the work that was going to be done. I would've liked a break down from cost of parts to labor and other charges to be able to assess and have made a better decision. If my wife would've known ahead of time that she was going to get charged for a $50 part (that took him an hour to get) in a 10-minute job, she possibly would have looked for another company to have serviced our needs. There's a lot of information being left out, but the meat and potatoes of it all is that I feel you're going to get overcharged. So please ask for specific details on exactly what you're getting charged for. I will not be using Plumber Master's services again.

Marla Macumber

a month ago

Very kind team, seem very knowledgeable. I have an old house, so unfortunately needed a lot of work done. The line to the street had been invaded by tree roots. Julio and Pedro provided a lot of hard work excavating in a very neat and organized fashion to replace an old pipe that was made of clay (old days). Also Luther did a fine job replacing my hot water heater. I enjoyed talking with him about baseball and softball. He use to play professionally and is a big fan of the sport with coaching and 3 sons following in his footsteps. I know not related to the job, but good people.

Kristin Heggli

6 months ago

Shame on Plumbing Masters. We were clients of Plumbing Masters for several years and had them complete a variety of jobs, which we were always happy with. We later discovered a problem in our master bathroom and after Plumbing Masters began the work, they brought in a third-party company (Quick Restore), to do asbestos testing and abatement. They brought this company on site without explaining things to us or asking us if we were comfortable using them. They made it seem like this is the way things are done and that this was urgent; at that point (when we still trusted Plumbing Masters), we signed off on Quick Restore doing testing and abatement. Lesson learned. Quick Restore burned through about $4k of my insurance money and did very little. They charged us per day for a big fan (part of the abatement process). The tarp they hung up was cheap and poorly taped and fell onto the floor. Then they no-showed twice when it came to finishing the job. We brought in another company (a reputable one!) that finished the job. At which point we had to pay for abatement yet again. I'd like to note that this reputable company did not charge for their fan by the day, as that seems to be a total scam. Plumbing Masters cost us a lot of money and I'm sure they got a nice commission from their friends at Quick Restore. But they have lost a customer. On top of this, Plumbing Masters said the pipe under our house needed to be completely replaced as it had worn away at the bottom and was just dirt. They tried to have me sign for a huge loan on an iPad so they could immediately move forward with the work, which feels like a high-pressure tactic. Thankfully I got two other opinions, and another plumber verified that the pipe in fact was intact and while it could use a lining, it did not need to be replaced. He did explain how this could be an honest mistake by Pluming Masters, so I'm not claiming that they intentionally misled me. But they could have taken the extra step this plumber did (simply flushing the toilet to move water through the pipe) to verify if the pipe was in fact intact. Had I moved forward with Plumbing Masters, they would have dug up a hole in my floor only to then discover that the pipe was intact. After several years of good service, I'm really disappointed with Plumbing Masters. The next time a company I've hired brings in another company without checking with me first, they'll be sent packing.

Cliff Telasky

9 months ago

Levi explained how the shower faucets work with the valve and did a clean, professional job installing the new one. He was both friendly and knowledgeable and someone you can trust. I'd definitely use Levi again on another job.