Metro-Flow Plumbing
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Metro-Flow Plumbing has received 4.6 out of 5 stars based on 36 customer surveys.
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3rd year as a Best Pick Call
"Our philosophy at Metro-Flow Plumbing is to provide our clients with highly qualified plumbers who perform superior-quality work at competitive prices. Since our founding in 1989, we've been building strong relationships through 100 percent customer satisfaction."

Rick Romero | President
Company Information
Services Offered
Metro-Flow Plumbing cleans, repairs, and replaces sewer and drain lines, and the company installs and repairs water filtration, conditioning, and softener systems. Plumbing services offered include the repair and replacement of faucets, toilets, water heaters, water lines, and gas lines. The company specializes in locating and repairing slab leaks as well as trenchless sewer and water pipe repair.
Warranty
Metro-Flow offers a five-year parts-and-labor warranty and a five-year no-stoppage guarantee.
Company History
Metro-Flow was founded in 1989.
Distinctions
The company is a Preferred Plumber and a member of the Plumbing-Heating-Cooling Contractors Association. Metro-Flow has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms and drive marked vehicles. They must also pass criminal background checks and complete drug testing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
3730 Dilido Road Suite 422
Dallas, TX 75228
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-16620

Compiled Score:

Metro-Flow Plumbing has received 4.6 out of 5 stars based on 36 customer surveys.
5
27
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6
3
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/30/2018

“For the most part, it was positive. After they left, I found a power strip gone from my bathroom. I think when they hooked up their drain cleaning thing, they didn't realize when they unplugged it that they took my power strip too. Other than that, it was a good experience. I would give them a B.”

Review by
01/30/2018

“Metro-Flow Plumbing was amazing. They were quick, they were efficient, and they were smart. They treated my house with respect and my wife with respect. I highly recommend them, and will only use that plumber going forward.”

Review by
08/28/2016

“I had a good experience with them. There were no problems. The outside drain was stopped up and they unplugged it. They fixed the problem, and I liked that about them. ”

Review by
08/28/2016

“I had a good experience working with them. They replaced a burst pipe. They were pretty quick to come out and quickly identify the problem. He was pretty straightforward about the problem and just wanted to get under the house to help us. ”

Review by
08/28/2016

“I had a very good experience with them. They unclogged my main line. I’m property manager of a complex, and they came in and cleared out my drain. I had a drain backup here at the property and I didn’t know who to go to. Somebody referred me to them. They did an excellent job for me. I’d give them an excellent grade. As a matter of fact, I used them again when I had another issue on one of my units that I couldn’t get to, and they came out and did an excellent job with quick service. I liked the information they were letting me know as to whether the process was going through. They were letting me know what they were going to do. They were very thorough, and I liked their cleanliness. I have recommended them and given some of their cards to others. ”

Review by
08/28/2016

“They cleaned out a drain.  I had a good experience working with them.”

Review by
04/18/2016

“They did a good job and we would have them back.”

Review by
01/06/2016

“They were very organized and straightforward. They gave you a price and that was the price they gave you. You didn't have to worry about it. If it cost more, they ate that. In my case that was the case. They gave me a bid and when they got into the work and found it cost more, that was the cost they gave me and that was fine. Metro came in and we had to cut cement slab. They had to dig down and find the sewer lines. I remodeled my kitchen and removed a sink so they did all that. I tried them and one other company. The other came in and said it would be from $4-5,000. I didn't care for that because I'm trying to budget for a new kitchen and I need to know. So when MetroFlow came in and said, 'We'll do this,' I said, 'OK.' I'd rate them A.”

Review by
01/06/2016

“They're super easy to schedule. They always show up on time. They're very friendly. They clean things up real well. We've just had all good experiences. They have done everything from fixing a toilet to replacing the main sewer line. We'd used them before at another house. We picked them the first time because their trucks are funny. They drive around in trucks that say, 'My plumber will show up on time and smell good' which I thought was funny. Then they also had a better quote on the main sewer line replacement because we couldn't find another company in Dallas who could do that. I'd rate them A.”

Review by
01/06/2016

“I like that it was fixed. What they were really doing was fixing a repair they previously did. When they closed up a drain in my house, they did something that caused—what they didn't realize is there had been a clog in the drain for 10+ years so when they closed it, they caused that clog to back up into my laundry room sink. So they had to come back and snake that clog. We were closing on our house the next day so they had to come and fix that before we closed. We chose them because a friend recommended them. They get an A. They didn't know there was that clog there.”

Review by
01/06/2016

“They were well-dressed, courteous, explained everything fine. Went through all the things they needed to do without being vague. I chose them because they were in a book that recommended them through my neighborhood. So far, they did a major unclog of a drain in my upstairs bathroom that had been giving me trouble for quite a while. He finally fixed it. I'd give it a B only because there was a little bit of a sales job when it came to a membership through their plumbing company as far as getting work done later. That's the only complaint I would have.”

Review by
01/06/2016

“They did the work in more like August. It was fantastic. He always told me what the problem was and showed it to me and told me how much it would cost and how long it would take. He was just a very nice person to do business with. My sister recommended him. She'd had a leak and he fixed hers. They had to replace the sewer lines in the front yard and all through the house, actually. I'd rate them A.”

Review by
01/06/2016

“They were very good. The guy was neat and clean and on time and presented himself as a professional. He did some plumbing work. It included cleaning out our drain. We chose them because they were sent to us in one of the books that our area gets of recommended services. I didn't have any complaints at this time.”

Review by
01/06/2016

“They just do it fast and good. They fixed the sewer line. I just chose them for convenience. I'd rate them an A.”

Review by
05/22/2015

“They were available when I needed them. They had to snake some drains out. I would probably give them a B.”

Review by
05/22/2015

“Metro-Flow was professional, they got the job done fairly quickly, they did everything properly, and most important, they were on time. First, they fixed a water leak outside the house. Then, the kitchen drain was heavily blocked, and they unblocked it completely. They did a good job. I would give them an A.”

Review by
06/24/2014

“I think I had a kitchen drain that was stopped up and had mold. Metro-Flow determined that I had one out in the front of my house that had a problem—it was a crack in the sewer line. I’ve used them more than once. They do a good job, and the quality is good. I don’t have any problems with them at all. Everything is good now. I’d give them an A or an A+ grade.”

Review by
06/16/2014

“They repaired a drain leak under the kitchen sink. As far as I know, it's been fine since the repair was completed. I'm sure they got here on time and fixed it. As far as I know, they were fine. I would give them an A.”

Review by
06/05/2014

“They were excellent. They did a great job and did it in a timely manner. They were clean. I couldn’t say enough good stuff about them. They put a whole new sewer system.”

Review by
06/05/2014

“Be careful. They're stealers. I had a little sewerage problem. They used a snake and they came and I think they charged me $540 and he was so sure that that would correct the problem. It didn’t and he came back again. Then he said that it was something wrong under the house in the tubing in the sewerage lines and that he would have to dig under the slab, change or remove that part of the lines and put new ones in there. He gave me an estimate of $7,500. I called another plumber and he said what we’re going to do is pressure hose it and clean it out and put a camera in there. He charged me $150 and I haven’t had a problem since. They're just swindlers. I did not let them know because I don’t want to deal with them.”

Review by
06/04/2014

“I really don't think you want me to answer that. First off for the employees, he comes out and unclogs the supposedly he said he got a kotex out which I know he didn't because I'm 75 and don't wear them and neither does my daughter she is 58 so no he did not. Then he told me I needed a new commode and he happened to have one in the truck. But it was so ugly to me it was atrocious. His boss called the next day after I called and complained he was a nice man but I still got the ugly commode. Every time you use it, it goes beep beep the next day his boss came out because when I emptied the bathtub the commode started overflowing. And this is after two men came the day before. Yes I did complain, not that particular incident I refuse to use them before. Because they did something else to me they put my sewer line in the yard from the house to the street and I went out there and there was a mold of grass 4 or 5 inches high, they will never ever be level with my ground. So they took it off all of it, and I look at the next day and I see all my sprinkler heads you can see all the way down the sewer line so I called his boss and told him that I want it fixed right. Then they send somebody out he gets 25 bags of soil and the boss reminded me that he had to pay it out of his own pocket because I complained the first time. And yes I did complain through the office about that. I would give them a D.”

Review by
05/21/2014

“They got it fixed, but it cost me a lot of money. I would call it neutral. My bathtub wasn’t draining. Customer service was nice. They’re always nice, very professional. I’d give them an A-.”

Review by
05/21/2014

“They stayed late to fix it. I had an A/C overflow drain clog. I found them through my home warranty. I'd give them a B. I would recommend them to a friend or neighbor.”

Review by
05/21/2014

“Excellent. They cleared the drain for us and so on. If it's the one who cleared the drain for us over there, it was I think the last time I had a plumbing event over there, we were very pleased with the fellow that came and the service that we had. Very pleased. Whatever excellent would be, A.”

Review by
05/20/2013

“I thought that they were very good. I think we used them in 2012, and then they came back and installed a new disposal. I had a storm drain that was backing up. They realized it was broken, and they had to dig up about a 50-foot trench. It had been pooling for years, but we had a huge rainstorm the other night, and I didn't have a lake in the backyard anymore. Everything has held up very good. I would give them an A+.”

Review by
05/16/2013

“I thought Metro Flow Plumbing was overpriced. The quality of the work seems very fine. It's still there. They left some sort of mess and equipment in our front lawn. They cleared a sewer main. I would probably not recommend the company. They were a B.”

Review by
05/16/2013

“We had a sewer leak under the house. We called three other plumbers; they either couldn’t find the leak or wouldn’t go under the house. Then we called Metro-Flow, and they found the leak and fixed it without any problems. That gets an A+ grade.”

Review by
05/16/2013

“Metro-Flow Plumbing was very expensive, but they did a good job. They cleared the drain in the master bathroom bathtub, which had not been draining. They changed out the faucets in two sinks in the master bathroom, took the old stuff away and put in the new, and found and fixed a leak in the Jack-and-Jill bathroom. I'd give them an A. I would recommend the company.”

Review by
05/15/2013

“I used Metro-Flow Plumbing. They replaced a section of sewer line, which was under the house. I have a crawl space underneath. In the process of doing that, which I did not discover until a few months later when air conditioning season came along, the Freon line, which also runs under the house, was broken. They are the only people who have been under the house, so they would have been the ones who had broken it. I did not discover that until I had my semiannual air conditioning check. When they came out, they said that I had no Freon in the unit. They tracked it down to a hole that had been made in that line under the house. Since no one else has been under the house, they were the only ones that could have created it, so I would give them a D grade.”

Review by
05/15/2013

“I used Metro-Flow Plumbing, and it was kind of so-so. I thought that the work was expensive, but the quality was good. This was the first time I had used the company. I found them in the Best Pick Reports. I needed them to install a garbage disposal, drain, and sink. Everything is working for me now. I would give them an A on their work.”

Review by
05/15/2013

“There was a blockage from the house to the main part of the septic system, and Metro-Flow Plumbing fixed the problem. It just so happened that there was another problem with the system that resulted. They weren't responsible, and I wasn't responsible; it was the age of the construction that caused a break in the system. They cleared up the first issue, and it just so happened that it was probably going to happen sometime, and you couldn't tell from the video camera that they used in the process to show that there was anything wrong with the system at that time. I would recommend this company to my neighbors. I would give them an A.”

Review by
05/15/2013

“They ran a snake through our cleanout on the side of the house because we'd been having some clogging issues. Then, the guy gave us a chemical to pour down the drain. He said if we put it in there at night and leave it overnight, an enzyme would eat a lot of the grease that's been built up over the years that this house has been here. We've had about three plumbers out, and he was the first one to ever actually give us some kind of a proactive preventative plan, so we really enjoyed that. I would rate this company as an A+.”

Review by
05/15/2013

“I used Metro Flow Plumbing. They fixed the problem. They replaced the sewer line from the street to our house. The work was finished in a pretty decent timeframe. There were a few little problems along the way. The cleanup was pretty good. I would give Metro Flow Plumbing a 'B+' grade.”

Review by
05/15/2013

“They did some work for me. They unclogged and snaked the lines for the plumbing outside—the main sewer line. The quality of the work they did was excellent, and they did it fast. The workers were very positive, very efficient, and very knowledgeable. They were an A.”

Review by
05/15/2013

“They came out just to unclog a drain, so they were in and out. It was good. They were professional and did a good job. I think they came at the end of that day when I called. It cost me more, but they were able to come out the same day. I would give them an A+.”

Review by
05/15/2013

“It was all good. All they did was go in there and clean out the sewer line. They responded in a reasonable amount of time, and the overall quality of the work was fine. I would give them an A.”

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