Legacy Plumbing
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Legacy Plumbing has received 4.9 out of 5 stars based on 53 customer surveys.
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3rd year as a Best Pick Call
"We feel so honored and grateful that our loyal customers allow us to serve them. We'll always keep our promise to homeowners to deliver quality craftsmanship along with respect and integrity. Our continuous goal is to provide the highest-quality residential plumbing service."

Theron Young | Owner & President
Company Information
Services Offered
Legacy Plumbing offers drain and sewer cleaning services for residential customers as well as video drain inspections and sewer line repairs. The company specializes in locating sewer leaks below the foundation.
Services Not Offered
Legacy does not repair appliances; install bathtubs or undermount sinks; or work on jetted tubs, septic systems, or propane gas systems.
Warranty
Legacy offers warranties ranging from 30 days to 12 years, depending on the service provided.
Company History
The family-owned-and-operated company was founded in 2006.
Distinctions
Legacy received the Best of Readers' Choice award from Living Magazine in 2016 as well as several Best of Business awards from Frisco STYLE Magazine in 2011, 2012, 2013, and 2014. Legacy was named the 2011 Small Business of the Year by the Frisco Chamber of Commerce.
Licenses
M-37588
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Legacy Plumbing has received 4.9 out of 5 stars based on 53 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/03/2017

“They did a very good job. I would use them again. They took their time. They knew what they were doing when most of them, all they worry about is the bottom line, the dollar. I had a sink in the kitchen that was stopping up. I just had a bunch of problems with it, and he totally took it apart, went outside, cleared it, and said, ‘It's really not that stocked up, but it's probably from grease.’ He put it all back. Then, I had a shower in the bathroom that was—it was a new one, but my husband had put it up there and he didn't get it tight enough, and that was all that was wrong with it. I said, ‘What do I owe you for that?’ He said, ‘Not a problem.’ He said, ‘I didn't do nothing.’ I mean, most of them, it's five hundred dollars when they walk in the door. I was satisfied with the work that's been done, and everything's working up to expectations. I'd say A. I've already recommended them to some other people, and they've been happy with them. They were careful with everything, and I'm a very picky housewife.”

Review by
08/03/2017

“Every time we've used them, it's been awesome. They're honest. I like their customer service, their quality of work. They're always there on time. I mean, there's just never an issue. The first time they did a tub faucet replacement and a drain, I believe. And the second time, I'm not sure exactly what they did, but it was a lot of work to our water heater. I think they re-piped it or whatever, or they drained it, cleaned it, re-piped it. Something like that; I don't know exactly what it was, but I know they did quite a bit of stuff. I'd give them an A+ overall.”

Review by
08/03/2017

“I had a great experience. They were very helpful. They have a policy where they want to leave the job site better than when they got here. He cleaned up everything, made sure I was satisfied, addressed all of my concerns, very professional, very courteous, very nice. They unclogged a drain, and he actually reset some drain pipes in a bathroom vanity. Everything's working wonderful. I'd give them an A+.”

Review by
08/03/2017

“He knew what he was doing and then he just fixed the issue, like really, really quickly. We had a clogged drain, or not a drain, but like a pipe I guess. And he had to repair it from the outside and stuff. Everything's been working fine. I'd give them an A overall. I would definitely recommend them.”

Review by
08/03/2017

“They were responsive. They were here when they were supposed to. They did what they needed to do. I'll give them an A overall. I'd recommend them.”

Review by
06/27/2017

“Very courteous and very informational. They replaced a disposal, and they cleared some drainage lines. I would grade them with an A for overall experience. I would recommend them to others.”

Review by
06/27/2017

“They were very professional, and they were nice guys. There were two of them. They did drainage for me. They were excellent, whatever excellent is so an A+. I would use them again in a heartbeat.”

Review by
06/27/2017

“They were on time, they were very neat, and they did everything they said they would do. This last time I had a plugged sewer line, but they've been here before. This is not the first we've used them. I would grade the overall experience as at least an A. They were excellent. They were very thorough, they were here, and very prompt and they did a good job. I would highly recommend them.”

Review by
07/21/2016

“Daniel is the Master Plumber with Legacy who did our work. He was very through in setting expectations for the scope of work and keeping me informed along the way. We had all of our sewer pipes replaced and all of the work was completed well and on time! The only snag we ran into was with the sub-contractor who dug the trenches and Daniel and the Legacy team went above and beyond to make sure things turned out how we expected. Would definitely recommend this team!”

Review by
07/20/2016

No review comments provided

Review by
07/20/2016

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Review by
07/17/2016

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Review by
07/17/2016

No review comments provided

Review by
07/12/2016

No review comments provided

Review by
07/12/2016

“Great  group of people, they really know their stuff!”

Review by
07/11/2016

“They were knowledgeable about their job, very clean left the front of my house as if nothing happened. Great guys.”

Review by
07/11/2016

“Prompt service, good quality work, politeness all reasons I have referred Legacy to a friend once already.”

Review by
07/09/2016

No review comments provided

Review by
07/09/2016

No review comments provided

Review by
07/08/2016

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Review by
07/08/2016

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Review by
07/08/2016

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Review by
07/08/2016

“Courteous and friendly.”

Review by
07/08/2016

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Review by
07/08/2016

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Review by
07/08/2016

“They have helped me with my plumbing issues and they have been fantastic. They installed my IKEA sinks and luxury faucets. I purchased their GOLD plan and when I wanted them to install another set of IKEA sinks, they told me that they don't install IKEA. Well, they did a few months back, but now that I purchased their GOLD plan, they don't? I am confused and very disappointed.”

Review by
07/08/2016

“Throughout  our long job of replacing the sewer pipes under the house, everyone at Legacy Plumbing was unfailingly polite and helpful. Daniel's enthusiasm for his job and for doing his job well was fun to watch. I can't believe he made it almost fun to have sewer pipes replaced.”

Review by
01/07/2016

“They were on time. That was my key criteria. They had to blow out my pipes. The customer service was very good. They did some drain cleaning and repair. This was the first time I'd used them. I never had to call them back for any issues. I'll probably give them an A+.”

Review by
01/07/2016

“Everything was fine. They did it quickly, on time, and seemed to know what they were doing. They unclogged a sewer line. The customer service was fine. I didn't have to call them back for any issues. I'd tell a friend that they did a great job. I'd give them an A.”

Review by
01/07/2016

“They did a great job. They showed up on time. They were professional. This is the second time they've done work for me the same gentleman has come out. It's been all plumbing-related work. It was drain cleaning both times. The customer service was fine. I never had to call them back for any issues after the work was done. I would recommend them. I'd give them an A.”

Review by
01/07/2016

“They were fine. They came through, did what I needed done, and they explained what they were doing instead of just coming through and doing it they said what they were doing and why they were doing it and what you could do to maintain the outside spigot that they fixed. There was a garden tub that had a slow drain. I never had to call them back. It was part of a home purchase closing. They did a good job. They went through what their pricing was and they were up front with everything. I'd say they deserve an A- or B+. No real complaints.”

Review by
01/07/2016

“I had a fantastic experience with Legacy. They're on time. Very courteous man. Very thorough. Just a great individual, great company. They did a great job. They came out and did what they were supposed to do. Came out and told me they couldn't find anything, which is probably a bad thing for me but a good thing. I refer the company to everybody. They checked my pipes for a leak. We've had a leak problem here. I just wanted a second opinion to make sure they were accurate to run a second check for me on the pipes and sewer line. Very polite young man that came out. I'd probably recommend them. They're A+ everywhere.”

Review by
01/07/2016

“I liked everything about them. They did well. They put that—they undid a stoppage. They did some drain work for me. The customer service was good. Fantastic. I've used them often. I'd recommend them. I'd give them an A.”

Review by
01/07/2016

“They've been really, really good. They're very prompt when I call and we need somebody straight on over. My sister-in-law is where I heard about the company. They've done work for my father's house. He's 82 years old so he's had stopped up toilets. They worked on the sewer systems and the drains. They're A+.”

Review by
06/15/2015

“Legacy Plumbing cleaned out a couple drains, and they did a good job. They told me what was wrong and got them working again, and that was exactly what I expected. I’d give them an A, and I would refer them.”

Review by
06/15/2015

“They solved the initial problem, identified another problem that I was unaware of, and rectified that as well. I had a drain that was clogged; they took the steps to unclog it, and they provided a way for me to maintain it in the future. They get an A grade.”

Review by
06/15/2015

“They completed the job, did it quickly, and explained everything they did. I would use them again for sure. They came out to unstop a drain. I'd give them an A.”

Review by
08/06/2014

“Legacy cleaned out my main drain—the one that goes to the showers, the bathtubs, and things like that. He did a good job. He explained everything to me, like why it plugged up and what I’m not supposed to do. They earned an A.”

Review by
09/20/2013

“I thought it was really well. It was positive because I guess is the fact that Legacy Plumbing unclogged the drain. I paid a little bit more than I wanted to but I guess these days all of it's jacked up. It was my first time using Legacy. I heard about it through a friend. They met my expectations. I would give them A+.”

Review by
09/20/2013

“She said, ‘Excellent.’ This my first time using Legacy Plumbing. They met my expectations. They unclogged drains. I would give them A+.”

Review by
09/20/2013

“I liked the friendliness of the person that came in, and he was very knowledgeable and did a great job cleaning up afterward. He made out one of the clean out lines and installed a toilet. He also put in some shutoff valves for me. The time frame and cleanup was great. He's one of the few that I can think of that runs a camera down through the drain. They like to double check things. He went out and bought his own camera that he used for that—one of the little snake cameras so that he could get a better picture and do a better job. So that really impressed me that he went to that extent. It'd be an A+ grade.”

Review by
09/19/2013

“Legacy Plumbing did some work for me in the past. They replaced the drain in a bathtub. The quality of the work was excellent. I would give them an A+. They also did other work for me as well. This was my first time using the company.”

Review by
09/19/2013

“It was positive because I felt they were reasonably priced, they came in, they did what they needed to do, they cleaned up their messes, and they got out. One of the toilets needed something replaced, and Legacy Plumbing checked a leaky faucet, and they cleaned out a drain; just a few various things that they did. I would give them A+.”

Review by
09/19/2013

“I think Legacy Plumbing did fine work. I was happy with the men and I'd use them again. They unclogged a drain. It's an A+ grade.”

Review by
09/18/2013

“Legacy Plumbing did a good job. They fixed some plumbing in the bathroom, because I had a backed up drain. It was my first time using the company. I would give them an A+.”

Review by
09/18/2013

“They arrived on time, they were neat in their work, and they got the job done reasonably fast. They unclogged a drain upstairs that was connected to my HVAC system as well as a bathroom sink. I would give this company an A+.”

Review by
09/18/2013

“It was fabulous. They were extremely knowledgeable about all of my problems, and they were quick to repair them. They fixed a sink drain in my guest bathroom, and everything worked perfectly.”

Review by
09/18/2013

“It was good. Legacy Plumbing repaired an air conditioning drain pipe that hooked into my sink drain, and they took a look at the toilet that was running, did a little dye test, and found that it was fine so they didn't charge me anything on that at all. They finished the work that they did in a timely fashion. I would use the company again in the future. I would give them an A+.”

Review by
09/18/2013

“It was positive because the guy was very professional; didn't sell me anything I didn't need but made recommendations on stuff that I might want to do and I did, and I just felt confident in him doing the work, but like everything else you certainly wished it'd be less money but I'm just a good guy. Legacy Plumbing just unclogged a couple drains and repaired a commode that had a small leak and repaired that same commode that had a valve that made it fill up slow, and did a couple other things and didn't charge me for that. A couple sinks he checked out and that was pretty much it. The quality of the work was excellent. Their was one fellow named Lee who came out and he was a great guy. He was done within a couple hours. This was the first time I used Legacy Plumbing. I just bought this house so I'm getting some stuff the guy before me didn't get fixed. It was A+.”

Review by
09/18/2013

“Legacy Plumbing just fixed it and they identified the problem and they fixed it and we've had a bad experience with that because this house was built almost 30 years ago without a clean out in the drain - access from the outside - and so I finally put in one myself about six years ago in the utility room, but they did good. This was the second time that they've been here and they do a good job. We had a couple of slow drains in the shower in the back of the house and the toilet was flushing slow. I thought the quality of work they did was great. They fixed the problem. The guy that came out was great. We liked him. He finished the work within a reasonable amount of time. The cleanup was good. He didn't really dirty any stuff. I like him. I'll give him A+.”

Review by
09/18/2013

“They were out here twice and Legacy Plumbing did some good work for me. We had a leak in the kitchen wall and it wound up being the drain pipes where it goes into the sewer. So one day they diagnosed it then a little later they came out and took out bricks to fix it. I looked at their website, they had a laid out plan, had a schedule of prices and stuff so they're very straightforward and since plumbing is kind of a mystery to me that was a good thing. I'd give them A+ cause they did what they said and it was the price they said.”

Review by
09/18/2013

“Legacy Plumbing did just fine. I tried to call them the other day for something else, and they said they couldn't help me. I'm just trying to change my bathroom around, and they said that's something that's too hard for them to do or complicated or something. They did fine though, the first time. They worked on a bathtub drain that was leaking. I think they did a real good job, so I would probably give them an A+, because I liked the guy who came out. He was nice.”

Review by
09/18/2013

“Legacy Plumbing did some work for me. They're just great. They're great to work with and their plumber Matt is great. They've done a lot of work for us. They've installed shower heads, they've unclogged drains - they've done loads of stuff. We've had three bathrooms remodeled and they've handled everything for those. I tried another company and because I don't live at the house - I'm an assistant - they wouldn't come out, so Legacy did. I would give them an A.”

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