Dallas Plumbing Company
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Dallas Plumbing Company has received 4.7 out of 5 stars based on 89 customer surveys conducted through GuildQuality.
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5th year as a Best Pick Call
"Since we began in 1903, we have been a family-owned-and-operated business that works very hard to keep our reputation for doing the job correctly and treating our customers fairly. At Dallas Plumbing Company, we want to create customers for life."

Mark Wissler | Service Manager
Company Information
Services Offered
Dallas Plumbing Company offers residential and commercial drain cleaning services. The company also provides a variety of plumbing, heating, and air conditioning services.
Warranty
Dallas Plumbing Company offers a thirty-day warranty on repairs and a one-year warranty on new installations.
Company History
Founded in 1903, Dallas Plumbing Company is the oldest plumbing company in the region.
Distinctions
The company was recognized by the Dallas Historical Society as a Cornerstone Company. Dallas Plumbing Company also employs NATE-certified technicians and is a NATE Standard Contractor.
Employee Information
Employees wear uniforms and must pass background checks.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
11055 Plano Road
Dallas, TX 75238
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
M-39503

Compiled Score:

Dallas Plumbing Company has received 4.7 out of 5 stars based on 89 customer surveys conducted through GuildQuality.
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74
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5
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/07/2020

“Everybody has been very good.”

Review by
07/25/2020

“Not one complaint. Long, hard, hot work done without a hitch. Aaron delivered on the promise of doing it so we would stick with Dallas Plumbing.”

Review by
07/25/2020

“Very organized and professional company”

Review by
07/25/2020

“I often recommend DP to neighbors and friends.”

Review by
07/23/2020

No review comments provided

Review by
07/23/2020

“John was very good! I thought they were very good, very clean, and very professional!”

Review by
07/23/2020

“I would like to recognize the salesman, the plumber tech and all of the office assistants for their exceptional service.”

Review by
07/23/2020

No review comments provided

Review by
07/23/2020

No review comments provided

Review by
07/23/2020

“My experience was awesome to have the best plumbers in Dallas Fort Worth”

Review by
07/23/2020

“The technician came and did not want to adhere to precautions due to COVID. He refused to use the stuff I offered him and the stuff he used was dirty. He also left to go get the part I needed even though I already had it at the house. He was gone for 5 hours and charged me for all that time.”

Review by
07/22/2020

“They are very responsive.”

Review by
07/22/2020

“They met my expectations.”

Review by
07/21/2020

“They met all of my expectations.”

Review by
07/21/2020

“They met my expectations in all areas.”

Review by
07/21/2020

“They met my expectations with their efficiency.”

Review by
07/21/2020

“Both the plumber and A/C guy were great.”

Review by
07/21/2020

“They definitely did not exceed my expectations, but they did meet my expectations.”

Review by
07/21/2020

“They met and exceeded with quality and professionalism.”

Review by
07/18/2020

No review comments provided

Review by
07/16/2020

“Great job on all aspects of plumbing. Prompt & dependable.”

Review by
07/14/2020

“Austin”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
11/12/2019

No review comments provided

Review by
10/14/2019

“I would like to recognize Taylor O'Neill for his exceptional service.”

Review by
10/14/2019

No review comments provided

Review by
10/04/2019

“I would like to recognize Zack for his exceptional service.”

Review by
10/02/2019

“I don't know their names, but they have good service.”

Review by
09/30/2019

“I would like to recognize the part-owners of Dallas Plumbing Company, Steve and Cindy Downs, for their exceptional service.”

Review by
09/30/2019

“I would like to recognize the plumbers for their exceptional service.”

Review by
09/24/2019

“The technician who did the work was exceptional.”

Review by
09/24/2019

“The technicians were very professional and knowledgeable.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“I don't remember any names.”

Review by
09/24/2019

“Mark Wisler, the service manager,”

Review by
09/24/2019

“They met my expectations with their professionalism.”

Review by
09/23/2019

“They met my expectations in all phases.”

Review by
09/23/2019

No review comments provided

Review by
09/20/2019

“Everyone at the company does a wonderful job!”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“Very friendly staff.”

Review by
09/19/2019

“They met all of my expectations.”

Review by
09/19/2019

“Everyone that has been out to my house has always done a great job!”

Review by
09/19/2019

“The work was done on time and the agreed upon price.”

Review by
09/19/2019

“The work was completed and we didn't have any issues.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“I was most satisfied with their ability to solve all the problems we had.”

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

“I wish I could remember his name. He came out several years ago and was excellent - young guy, slender, smart, efficient and personable.. The man who came after him - a year or so later was incompetent.”

Review by
09/18/2019

No review comments provided

Review by
06/11/2018

“I was satisfied with their estimates.”

Review by
06/06/2018

“They are very good at making sure that I get the repair work that is needed. They make sure that we do not spend money unnecessarily.”

Review by
06/06/2018

“Dallas Plumbing Company exceeded my expectations in all areas.”

Review by
06/06/2018

“I am pleased with the price.”

Review by
06/04/2018

No review comments provided

Review by
05/30/2018

“They are an older company and even though they have younger people working they have a vast knowledge of everything.”

Review by
05/29/2018

“Dallas Plumbing Company met my expectations because they fixed the problem.”

Review by
05/29/2018

“I would like to recognize Austin for his exceptional service.”

Review by
05/25/2018

No review comments provided

Review by
05/23/2018

“They handled it all very well.”

Review by
05/21/2018

“They were very prompt.”

Review by
05/16/2018

“I was satisfied with the work.”

Review by
08/09/2017

“I liked that they were prompt, friendly, and knowledgeable. They did plumbing plus draining and sewer work for me. I would rate them as an A+. I would be very likely to recommend them to a friend.”

Review by
06/13/2017

“We've used them for years, and they always do a good job. I think they were cleaning out the line that was stopped up. I would grade them as an A+.”

Review by
06/05/2017

“They were great. We had a sink that was stopped up that they took care of for us. They came right away with not much delay. The price was good. The gentleman was very helpful. I would say A.”

Review by
06/05/2017

“They replaced our PVC valve up where it was going out to the sewer line. I liked that the techs were very friendly and knowledgeable. They earned an A+. I would be very likely to recommend them to friends and colleagues.”

Review by
05/31/2017

“They unstopped my pipes. They were good. I've been using them for years because I trust them and they do good work. I would grade the experience with an A+. I would highly recommend them.”

Review by
05/31/2017

“They have done quite a bit. They installed a new system, an additional system. They just did not replace the system, they installed a new system. They have done A/C work, they've done plumbing work, added gas lines. They do pretty good. I like that they are professional and trustworthy. I would grade the overall experience with an A. I would highly recommend them.”

Review by
05/31/2017

“We had clogs in the toilet, and it was kind of backing up into the tub. He was very thorough in explaining the problem, and of course, most of all, he got it resolved and told us what was causing the problem, so we know what not to do anymore. I'd say it was an A+. I would recommend Dallas Plumbing Company.”

Review by
05/31/2017

“About a year ago, I had a huge job done by them, replacing all the pipes underground, and then not too long ago, they came to do a pipe that was not circulating. It's supposed to be circulating water and it wasn't doing it properly, and they came and fixed that. If they've got someone who's new on the job, or if it's a job they know is going to big, they will send two people. Otherwise, they send one person who is perfectly capable of doing it and does it, knows what you're talking about when you describe the problem, and fixes it. I'd give them an A.”

Review by
07/27/2016

“We had a blockage in the washing machine line. They were courteous and nice, and they showed up on time. They helped with the issue and completed the work. I'd give the overall experience an A+. I'd definitely recommend them.”

Review by
06/09/2016

“We had a water pipe leak between the walls, and Dallas came out and found the pipe that was the culprit. They diagnosed the problem, and from there, contractors took over to do the work and repair. I'd give them a straight A across the board.”

Review by
06/09/2016

“I had no problems at all. They were prompt, on time, and the fees weren't horrible. They unclogged the garbage disposal. I would give them an A for the experience, and they were actually willing to come back for follow up on their own, so that's a plus. They were great.”

Review by
06/09/2016

“They had prompt service, they showed up when they were supposed to, and they were quick at doing their job. They had to snake out one of our drains. I'd give them an A overall.”

Review by
06/09/2016

“They were cool. They showed up on time, got it done, and left. They fixed a leak in my tub. I'd give them a C. I was supposed to have a warranty on it so they had to come out twice to fix something simple. The dude was cool and I get it. I had to pay twice. I don't what happened. The guys that did it the first time probably did it under the table. It works now, I just hate that they had to come back out here. They will show up.”

Review by
05/03/2016

“They came in and got the job done as quickly as possible. The technician didn't drag his feet or anything, which was good because were paying by the hour. He got in, finished, cleaned up, and got out really quick. It's a job done very well. They fixed a leaking faucet. They took the faucet apart, got the washers changed out, and took care of the leak. I would give them an A+. He was right on time, it was easy to deal with the company, and the quality of work was good.”

Review by
05/03/2016

“Dallas Plumbing did quite a number of things. They replaced a kitchen faucet, and they did some work on three toilets—the interior and the shuttle valve. I'd give them an A+. They were even nice enough to give me a senior discount.”

Review by
05/03/2016

“They do great. I use them all the time, and I'd give them an A+.  ”

Review by
04/26/2016

“They cleared a drain. The job was done, and they did it when they said they were going to do it. I'd give them an A-.”

Review by
04/26/2016

“They fixed a clogged line in the shower. They responded really fast, and they did a really good job. I'd give them an A.”

Review by
04/26/2016

“My shower drain was clogged with hair, and they unclogged it. They got here on time, and they did the job. They were very friendly. I'd give them an A+. I would recommend them.  ”

Review by
04/26/2016

“They cleaned one of the sewer lines. It actually was clogged, and they fixed the problem. They ran the snake under the house, and under the sewer line, and they fixed the problem. They worked pretty good and fast. They did an excellent job. I'd give them an A.  ”

Review by
04/26/2016

“They've been out here several times. The one time they came out, we had the condensation drained from our HVAC unit. I remember the man came here after midnight; it was an emergency call. He stayed with us, and he was up on our roof in the dark, unplugging that drain. I just thought that he was absolutely wonderful. I think they're very responsive to emergencies, they pay attention to detail, they make sure the customer is satisfied, and they're very professional. I'd give them an A overall.  ”

Review by
04/25/2016

“I had a clogged shower drain and a running toilet. They were clean and very thorough. They were in and out, got the job done, and did a good job. I'd give the experience an A.  ”

Review by
04/25/2016

“Dallas Plumbing checked a possible leak in the sewage system. They were on time and dependable. I would give them an A+. I had no problems.  ”

Review by
04/25/2016

“All they did was come in and look for a leak. It was just the fridge that leaked. They're right down the street from me so that's how I know them. I've used them before.”

Review by
04/25/2016

“They did something with the drains, and the job was well done. They were all very polite and professional. I'd give them an A+. I'd definitely recommend them.  ”

Review by
05/12/2015

“They were very, very thorough. They were careful, they cleaned up whatever mess they made, and they gave me a full explanation of what they were doing and how it went. It was a good experience. The drainage slowed down in the bathtub and two commodes in one of my lavatories, and they determined that I had a blockage—not in the tub, commodes, or lavatory itself, but way, way down in the line. It took them a couple of trips because they had to go through an outlet in the roof to go down through there and get it out, but they did. They did a good job, and it's working fine. I've been using them for probably ten to twelve years, and I've stayed with them because they always do a good job. They get an A+; their work was very good.”

Review by
05/12/2015

“They, let's see, they told us it was going to be a two-day job and it took a week and a half. They overcharged us by over $1000 in labor. The technician they had out, the prime technician, was incredibly rude to both myself and my wife. He was belligerent to me while I was at my office. Kept calling me demanding payment even though I had not seen a bill. When I asked to have a bill sent to me or dropped off to my house, he refused to do it. The best I got from him was, he took a picture of it with his phone and sent it to me and said that would be enough. He then called me, he was at my house banging on my door that night. I also had my - dinner with my wife. We had called the main line because he wouldn't give me his supervisor's name which I asked for. So, we called the main line. We were square with them, we explained our concerns. We explained that communication has broken down. Made a good faith payment and they said they would take care of it and they would get back to us in the next day or two. Then, so that whole experience was terrible because they did the work and they did a lot of hard work in it; the plumbing is sound now. But what he had said was, and said, they did, at the beginning of it, he did a test for the living area and a test for the sleeping area; that's the way my house is divided.”

Review by
05/08/2015

“I had a blockage in one of the sewer lines, and they came out. They were on the list of recommended contractors from my energy company. I’d say they’re an A.”

Review by
05/05/2015

“There was a pipe broken somewhere pretty deep in the front yard—several feet down—and they had to come down and dig it up in the rain. There was mud everywhere, and it was a huge mess, but they dug it up and were able to fix the problem. The pipe was leaking water into the front yard, over the sidewalk, and into the road. We were referred to them by another company—we had called a sprinkler repair company because we thought the problem was the sprinkler, but when they came out, they said it wasn’t the sprinkler, and they recommended Dallas Plumbing Company. I would rate them as an A+. I had no problems at all.”

Review by
05/04/2015

“We always have a positive experience with Dallas Plumbing Company. They’re very professional, they’re very easy to communicate with, and they always take care of things on time. Last time they were here, my daughter's bathroom was draining slowly, and in my bathroom, the shower faucet was leaking. I chose them because my mother-in-law has been a long-time customer of theirs. I would recommend them.”

Review by
05/04/2015

“I had a good experience with them. There was just one guy, and he was very polite. He came inside and put covers over his shoes, and then he figured out the problem, went outside, and took care of the main drain. It was quick, easy, and clean—he just cleaned out the plumbing in the main drain. I would recommend them. Dallas Plumbing Company gets an A from me.”

Review by
04/28/2015

“I've used Dallas Plumbing for a few plumbing issues that I've had and they have done a really good job as well. We replaced two exterior hose bits and then we had some issues with the central heating and air unit. It was backing up so they unclogged the drain. I would give them an A.”

Review by
04/22/2015

“I do use Dallas plumbing but they're not as good as they used to be. So I can't really recommend them anymore. They’ve been trying to upsell me and it's kind of intense. They didn't use to do that. Well, what I like about them is that, I think it, you know, they're responsive so, you know, if you're one of their steadies and you're a good customer, they'll come out anytime with an emergency. They won't do nonemergency work but they'll try to get nonemergency work done quickly too. But like I said, you know, I'm not really an expert. And there's so many crooks now in that industry, it's truly hard, you know? So I manage them. I have to be there. I can't let my wife do it or they'll rip her off. They have two, they do HVAC and they do plumbing. They're called Dallas Plumbing but they do HVAC too. But they fixed the drain for me and they replaced an air conditioner. They did a great job on the air conditioner; it was custom built from Amanda and they did a great job on that. It was expensive but I was really happy with it. So it was worth, I think I paid them $3,100 to do that and I was really happy with it even though it was expensive. I got exactly what I was hoping. They did a drain for me. It was a tough job to do. They did it good. But I had to manage that. I had to get them to come back. I had to keep them focused on it. This year they did a faucet and they did that to my expectations. But they tried to upsell me. It was a $160 job and they tried to make it a $600 job. It was a hard job and the guy did it but only after I specifically asked him to do it a certain way, to do it that way. And then he did do it. I'd give them a C overall. I would've given that a strong B+ a couple of years ago but they've changed.”

Review by
07/29/2014

“I've only used them one time, but I was very impressed. I had the drain replaced in my back room lavatory, and the quality of the work was very good. I would use them again if I needed to. I would recommend Dallas Plumbing Company—they’re A+.”

Review by
07/25/2014

“They did some work for me not too long ago. It was pretty much mediocre. They did the job, but it was expensive, and they did nothing extra. You shouldn't expect anything extra, but the work was satisfactory. There was some drains that should have been fixed, that I thought would be part of the visit that was not taken care of. As far as my overall feelings with them, they did mediocre, and I will be looking for other services elsewhere. I'll give them a C.”

Review by
07/25/2014

“I had to have it redone, for one thing. I called them out. It wasn't my normal person that I use, but it was an emergency weekend. The company, that I normally use, doesn't do work on weekends. I had plumbing backing up into my toilet, into my bathtub. I called them out and asked them to clean out the sewer line for me. He got it working, but he was rude to me, and kind of, basically told me I was to blame for the plumbing problems. He left part of his tool in my backyard. He didn't clean up after himself. The cleanout, he didn't screw back down nicely. About two weeks later, it backed back up again, and I called up my normal crew, and they came out and spent about two hours really cleaning it out. They told me, basically, it wasn't anything I had done, that it was just basic. My house is fifty-something years old, and after fifty years, your pipes build up with toilet paper and such. That was the root of the plumbing problem. They spent two hours to fix what he just basically put a band-aid on. I would never call them again, because I spent a lot of money for that guy to come out and put a temporary fix in. He was rude. It is one thing to say. OK fine , I spent 100 dollars to get my plumbing fixed for the weekend, but the fact that he was rude and blamed me for the problem was not as cool. I did not bring that to the companies attention. I could have called them back out the second time out, but I knew I didn't trust them to do it right, so I never called them again.”

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