Benjamin Franklin Plumbing
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 42 customer surveys.
5
32
4
8
3
1
2
1
1
0
1st year as a Best Pick Call
"As a family-owned business, we value the relationship we have with our customers. We pioneered a new way of doing business that guarantees punctual service. 'If There's Any Delay, It's You We Pay!' Our goal is to deliver quality service and exceed your expectations: 100 percent satisfaction for every customer every time."

Keresa & J.R. Richardson | Owners
Company Information
Services Offered
Benjamin Franklin Plumbing provides residential drain and sewer services, including rodding, camera inspections, sewer replacement, jetting, root removal, and excavation. The company also offers a variety of plumbing services.
Warranty
Parts and labor warranties range from two to twelve years, depending on the product and service provided.
Company History
The local, family-owned-and-operated company was founded in 1999.
Distinctions
Benjamin Franklin Plumbing was voted Best Plumber in Living Magazine from 2014-2018.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company states that they pay the customer $5 per minute for every minute they are late.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1100 Jupiter Road Unit 150 A
Plano, TX 75074
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-12561

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 42 customer surveys.
5
32
4
8
3
1
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/07/2019

“Too expensive. We were price-gauged.”

Review by
03/18/2019

“Don!”

Review by
03/05/2019

No review comments provided

Review by
03/05/2019

No review comments provided

Review by
03/05/2019

“I don't remember anyone's name.”

Review by
03/05/2019

No review comments provided

Review by
02/28/2019

“Collectively, they were overwhelmingly professional and courteous. This includes everybody (the entire staff), their customer care, establishing appointments, and follow-up.”

Review by
02/19/2019

“They were very professional and were able to answer all of my questions.”

Review by
02/19/2019

“They did a great job and they are very dependable.”

Review by
02/19/2019

No review comments provided

Review by
02/19/2019

“Excellent work, very qualified technicians, extremely professional and always showed up right when they said.”

Review by
02/19/2019

“I would like to recognize my plumber for his exceptional service. He was great.”

Review by
02/19/2019

No review comments provided

Review by
02/19/2019

No review comments provided

Review by
02/19/2019

“We have used Benjamin Franklin Plumbing (DAL) once or twice. We love their service; it's great!”

Review by
02/19/2019

“Benjamin Franklin Plumbing (DAL) kept their word, and the service was timely. The service we received was fast and quick.”

Review by
02/19/2019

“We used to have 1 guy that came regularly when we needed him, but he's no longer there, and I don't really know the new guy.”

Review by
02/19/2019

No review comments provided

Review by
02/19/2019

“I would like to recognize the technician that came to my house for his exceptional service.”

Review by
02/19/2019

“They show up on time, do excellent work, and I like the pricing.”

Review by
02/19/2019

“Benjamin Franklin Plumbing (DAL) met or exceeded my expectations in all areas.”

Review by
02/19/2019

“Although I can not remember anyone's names specifically, the crew was great.”

Review by
02/16/2019

“Benjamin Franklin Plumbing met my expectations.”

Review by
02/12/2019

No review comments provided

Review by
02/12/2019

No review comments provided

Review by
02/11/2019

“I was satisfied because they did what they said they would do.”

Review by
02/11/2019

“I would like to recognize the supervisor for his exceptional service.”

Review by
02/09/2019

“Benjamin Franklin Plumbing met my expectations.”

Review by
02/09/2019

“They are a professional group, very courteous, and always on time. Based on what I've seen from other companies, they exceeded in all of those categories.”

Review by
02/09/2019

“Skip”

Review by
02/09/2019

No review comments provided

Review by
02/09/2019

No review comments provided

Review by
02/09/2019

“I had a really good experience with Benjamin Franklin Plumbing, and I don't have anything I could complain about.”

Review by
02/09/2019

No review comments provided

Review by
02/09/2019

No review comments provided

Review by
02/09/2019

“Yes, our installation crew did a great job.”

Review by
02/09/2019

“They were actually very early, which was good. They called and said they could come out early and made sure it was okay, and that was very good for me.”

Review by
02/07/2019

“They always guarantee any of the jobs they do. I feel they are very trustworthy. I do wish they would give senior discounts.”

Review by
02/07/2019

No review comments provided

Review by
02/07/2019

No review comments provided

Review by
02/07/2019

“quality of water heater model selected as replacement”

Review by
02/07/2019

No review comments provided

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