“My consultant was very nice lady. I just felt that she missed one important factor that the previous JL consultant shared with me when I used the service before. I am a previous customer, and I loved the work they did, so that is why I called them again. They missed one factor which is the cause of my dissatisfaction.”

“The design was exactly to our specs. It was completed in a timely manner and at a great quality.”

“My experience was good. They took care of everything and came when they said they would.”

“They did a good job.”

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“Everything was perfect.”

“They were wonderful.”

“I had no complaints. I would recommend them.”

“I have no complaints. They did a great job.”

“I had a positive experience.”

“I just had a positive experience. They did a closet. I would recommend them.”

“They were wonderful. I'd give them an A+. I've already recommended them.”

“They did excellent work. I have no complaints. I would recommend them.”

“They did a closet. I'd give them a B+. I'm likely to recommend them.”

“I was very happy with them. I was very happy with JL Closets.”

“They did a good job on the installation. They did a closet job. I'd give them an A. I'm very likely to recommend them.”

“They left a lot of little holes, so I patched all the holes instead. I'd give them a B. I'm very likely to recommend them.”

“They just did closets, a laundry room and a closet. I'd give them an A-. I'm likely to recommend them.”

“They were efficient. They did three closets. I'd give them an A+. I'm very likely to recommend them.”

“They had a great service. They did closets. I'd give them an A. I'm very likely to recommend them.”

“The job could've gone smoother. We'd set a date for installation, and then that kept getting pushed off and pushed off, still waiting on a jewelry insert for the closet in two months. So, there were a little problems, but overall the closet looks nice. I think I'd give them a C. I'm not likely to recommend them.”

“It took them a really long time to always get back to me on the phone or call me back, but other than that. I'd give them a B+. The first time I had them come out would be an A. The second time I had them come do the last closet in the house, I'd say like a C-. I'm very likely to recommend them.”

“It was somewhat positive. The job was done nicely, but communication wise, it was a little bit back and forth and a little bit unresponsive and not getting back as quickly as we thought. So we had to follow up with them quite a bit. I'd give them a B. I'm likely to recommend them.”

“Overall, it was just quality work. The installer, we thought did a good job. They worked within my time frame. I needed it done pretty quickly, and they accommodated that. It was a walk-in closet. They did three walk-in closets. It's an A. I'm very likely to recommend them.”

“I paid them in full, they gave me a credit and it's all taken care of. I didn't get what I asked for. The old owner told me he was going to do something special with the door front and the new owner, Chris, did not do it for me. And they gave me a little discount. I'm not happy, but I accepted it the way it was. I'd give them a D. They put it in, but it wasn't what I wanted. The quality of work was okay, but it's not what I wanted, so I wouldn't give it a very high grade. The owner Chris was very rude to us and I wasn't happy at all. I would not recommend them.”

“I had an OK experience. They were doing a pantry and two of my closets. I ended up liking the end-product. They told me that they would be able to install it rather quickly in a day, and then they showed up an hour late. And then I had to call and ask them to send more people because I told the guy I had to work the next day, so it was a little aggravating, but overall they did finish most of the work, so at the end it was OK. It was a little bit aggravating in the beginning, but they did try. I'd probably give them a B+. I'm likely to recommend them.”

“They didn't start off great, I'll tell you that, but they ended up fixing most everything. In the beginning it wasn't good at all, but they ended up coming through. They did closets, built in closets, four of them. I'd give them a B+. I'm somewhat likely to recommend them. They ended up fixing their mistake, but they need to get rid of their designer because horrible and irresponsible. There's one bad link in that company and that's what ruined it for me.”

“I just found them to be very professional. They did a multitude of closets for us; a master closet, a children's closet, a pantry, and storage. I would give them an A. I'm very likely to recommend them.”

“We've had a good experience. We had one problem, but they took care if it immediately. They were fine. They did closets in a new house, all the closets. I'd give them a B. I'm likely to recommend them.”

“They were excellent. The owner was very easy to deal with. The staff were very professional, cleaned everything up, and the job was done right. I'd give them an A. I already have recommended them.”

“They did a couple closets. The sales lady I had was nice, but I wasn't really happy with the company. I would give them a B-. I'm not likely to recommend them. I wasn't really happy with them.”

“They were okay. I had a few issues with them. I was upset because it took them a lot longer to finish than they said. They were supposed to fill all the holes in the wall and they didn't. They sent a guy out to do it and he missed a whole bunch of them and he did a bad job on the ones that he did fill. It took them so long to come back out to refill them. We ended up doing it ourselves because we wanted to put the closet back together. The other issue I had with them was they left it very dirty. You come home, you got your new closet installed, you want to enjoy it. I had to clean it and had to sweep the floor and I thought that was kind of bad. They should've cleaned up after themselves and swept the floor. I shouldn't have had to wash the unit before I used it. Other than that, the quality was good, the workmanship was good, the price was good. It was a mixed bag basically. I'd give them a C. They were here when they said they would be. I'm likely to recommend them.”

“Everything went fine, from start to finish. They did a closet and a bedroom. I'd give them an A+. I'm very likely to recommend them, and we already have multiple times.”

“They were very accommodating. They did what we wanted and brought us more shelves when we asked. I would give them like an A-. I would recommend them.”

“They did what I wanted. They did my closets; they remodeled three closets. I'd give them an A+. I recommended them to many people already.”

“Their work was clean, and the job was done in a reasonable time frame. I'd give them an A. I'm very likely to recommend them.”

“I thought their workers were really efficient, and they basically delivered everything that I had hoped for. They did closets. I'd recommend them.”

“They completed the work in the same day, and if I needed them to come back to do repairs, they were pretty good. I'd give them an A. I'm very likely to recommend them.”

“I had special wishes, and they were accommodating those wishes quite well, and they had competent carpenters to install the unit. I had some special features I wanted to have, and they were able to assist or put those features in, so on the whole, it was a very good experience. They were doing two closets for me, his and her closets. I wanted to have them look different. My wife's closet was to be a little bit more, let's say architecturally or aesthetically appealing, feminine, and mine was a little bit more, like a man's closet, and they were able to come up with the right combination of things. I would give them an A. I would recommend them.”

“They were fine. We didn't use them for much. I want to make a small change actually. Overall though, so far, so good. I have no complaints. I'd give them an A. It’s an A across the board.”

“They worked within my budget. They really did a design that was everything I wanted. They were fine to work with. They did closets. I'd give them an A. I'm very likely to recommend them.”

“They were great. They were nice, and they designed the closet exactly like I asked. It was very reasonable, and that's about it. I'd give them an A. I'm very likely to recommend them.”

“They were honest, and they were courteous. They stood by their work. They did my closets. They were excellent—no complaints. I've actually recommended them to other people.”

“That's my fourth house they've done. They're prompt, and they're there when they say they'll be there. The only thing I didn't get from them was, they were supposed to put a lock on one of the cabinets, and I didn't really follow up as well as I should've either. I generally think that I would say they dropped the ball on. I would give them an A-. I'm very likely to recommend them, I already have.”

“They were courteous, and they were very neat when they put it in. They were very precise with their measurements. When there was a slight problem, they did not shun it, they took care of it immediately, and they just did very nice work. They did two closets, actually three closets. I'd give them an A. I'm very likely to recommend them. They did excellent work.”

“They did a nice job. They did it professionally. They came when they said they were going to come and they had it ready when it was supposed to be ready. You can't ask for anything more than that. They did a big closet, and I was happy with their work. I have to give them an A. Everything was perfect, it really was. I'm very likely to recommend them.”

“They were reliable. They showed up exactly as planned. They did the job very well. They actually deviated one closet that was not correct, and they immediately offered to correct it even though I declined. I have no complaints. They were fine. I would give them an A-. They left glue all over the floors. I'm very likely to recommend them.”

“I had some issues with the job, and they had to send somebody out to correct it. It wasn't positive, it wasn't negative. I mean they corrected it, so it was fine at the end of the day. It's always nice to have it done the right way the first time. They were building out a closet. I'd give them a C. I'm not likely to recommend them.”

“They're just very professional. They're a great value for their product. They're always on time, and they always do as promised. They've done several jobs for me. I'm an interior designer, so they've done several jobs—from whole house closets to master closets only. I would give them an A+. I'm very likely to recommend them.”

“They had a very accommodative schedule, and they're very competitively priced. They came in and did the install when things weren't cut properly so they were able to go back and fix it and finish in one day, so it was nice they were able to do that. They did closets. I'd give them an A. I'm very likely to recommend them.”

“They're great. Their customer service was great. They did a master closet, bathroom closet, hallway, doors, and when something didn't come out right, they fixed it and didn't ask questions. I thought they were excellent. I'd give them an A. I already have recommended them.”

“I liked their ability to listen to my needs, and the ability to build it how I wanted it. The installation was fast and efficient, and they called me about a day after to follow up to make sure everything was OK. I'd give them an A+. I'm very likely to recommend them.”

“The installer was a perfectionist, so I got exactly what I asked for. And actually, I just referred them to a customer today. They did several closets. I would give them an A. ‘I'd give them A's across the board for everything. I already did recommend them—today.”

“I would give them a B. Ultimately after some fussing, it ended up being fine. There were two different people who came on two different days, one I would give an A, one I would give a C. I'm likely to recommend them.”

“They were very professional. They delivered the goods on time, they were really easy to work, and they totally worked within my time frame. They did closets. I'd give them an A+. I'm very likely to recommend them.”

“I liked the sales person, Kathleen. She was very helpful. I actually recommended them to one of my neighbors as well. Everything went in without any problems. I'd give them an A. They did two closets in the master bedroom, and they also did a built-in with a desk. I already did recommend them.”

“It was relatively positive. They sold me one product, and they gave me another, so I was upset about that, and I had to chase after them. They've done multiple things, but the most recent thing was a built-in in my daughters room. I'd give them a B. I'm somewhat likely to recommend them.”

“I do so much work with them. I'd give them like a B+. I'm very likely to recommend them because we do it all the time.”

“They have good customer service. They were installing closets. I'd give them an A. I'm very likely to recommend them.”

“They were very accurate, and the price was right and on time. They did closets. I'd give them an A. They were great.”

“I had a very nice experience with them. I give them an A. They were very good. I would recommend them highly.”

“They did a good job. They made my three closets. I'd give them an A. I'm very likely to recommend them.”

“They did closets. I'd give them an A. I'd recommend them.”

“They were fabulous. I would use them again, and I've recommended them.”

“They did a closet. I'd give them an A. I'm very likely to recommend them.”

“It ended up being a positive experience. They took three times the amount of time they said they would to finish it, the job, and I was moving into a new house and no closets for quite a few weeks because they were late in getting the installment done. But my favorable thing about them was that their installer, Charles, he really tried to do a good job. I didn't like some of the things I heard because the owner of JL Closets that Charles and he relayed it to me that he was going to pay him for his labor, but not his commission on the job and it wasn't Charles' fault that the work didn't get done on time. It was JL Closets fabrication, they didn't get the wood cut or any of the materials ready for install. It had nothing to do with him, the installer. I felt like the owner of that place was really punitive toward Charles, the installer, because I thought he did a professional job. He did a good job and he tried to go the extra mile for me. Things happen, it was right before the holidays. I can't give them an A and I'm struggling with a B. I'd go with a B or a C. The quality was good, but they didn't put the spring loaded doors in. So I didn't find out of course until after they put the doors in. Nobody installs doors like that anymore, so they just slam shut. I'm in a new development. Every door and kitchen in the dining room, they're spring loaded, so when you close them, they gently shut close. They put no springs on the doors, which really in my opinion was substandard. I'd recommend them to somebody with the caveat that they have to pay attention to what they say they're going to do and how great the job is going to turn out, you have to pay attention to details because me not knowing that they weren't going to put spring doors in automatically, left me at a loss. Because once the doors were in, you can't just tear them out and put the spring loads in. I would tell somebody, yeah, use them but you have to be careful. I didn't like the way the owner treated his employee because for him to tell him, look you underbid the job, after the bid the job and then tell him OK I'll pay for you labor, but you don't get your commission off this job. And the employee brought up the fact, what about the jobs that I overbid and you made more money on? He said that doesn't count. So that tells me that the owner of JL Closets is on turbulence. Because I felt like the installer, Charles, was a pretty decent guy.”

“They did a great job. I'd give them an A.”