High's Chimney Service Inc.
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

High's Chimney Service Inc. has received 4.5 out of 5 stars based on 100 customer surveys conducted through GuildQuality.
5
69
4
22
3
3
2
2
1
4
9th year as a Best Pick Call
"We've spent 39 years building the perfect chimney company. Our masonry service is performed by real masons, not just chimney sweeps with trowels in their hands. We are not done until you are satisfied."

Mike Pinto | Vice President
Company Information
Services Offered
High's Chimney Service is a full-service masonry company offering residential chimney and fireplace construction, repair, rebuilding, repointing, video scan inspections, cleaning, and lining. The company also offers wood stove installation, dryer vent cleaning, and air duct cleaning.
Company History
Gary High founded High's Chimney in 1981 and continues to serve as president.
Distinctions
High's Chimney has a National Fireplace Institute (NFI) certified Woodburning Specialist on staff.
Additional Information
The company carries Regency Fireplace Products.
Areas Served
Washington, DC
Address
8045 Snouffer School Road
Gaithersburg, MD 20879
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
#39200628

Compiled Score:

High's Chimney Service Inc. has received 4.5 out of 5 stars based on 100 customer surveys conducted through GuildQuality.
5
69
4
22
3
3
2
2
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/03/2020

“They did a great job.”

Review by
07/29/2020

“See comment below”

Review by
07/23/2020

“They were awesome.”

Review by
07/23/2020

“They did the service which was to clean the flue and make sure everything was working properly.”

Review by
07/23/2020

“Not relevant at this point since the work has not been done.”

Review by
07/23/2020

“They do excellent work.”

Review by
07/23/2020

“I expected them to be good and they were.”

Review by
07/23/2020

“We had issues with the last service. We had an insert put in the chimney and now anytime we have a fire we have smoke in the basement area. We are not understanding what's happening. I still have to call them to come back help us.”

Review by
07/23/2020

“Overall, they did a great job. They were professional, they completed it in the estimated time, and I have no complaints.”

Review by
07/22/2020

“Little wait for appointment, courteous staff, quality work”

Review by
07/13/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/10/2020

“Good work and insight”

Review by
09/19/2019

“The owner and two gentleman that came out were wonderful.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“Everything was done in a timely manner, they were easy to communicate with, and we are very satisfied overall.”

Review by
08/31/2019

“Great personality and service”

Review by
08/31/2019

No review comments provided

Review by
08/30/2019

No review comments provided

Review by
08/30/2019

“I cant remember any names. The guy that managed the project/crew.”

Review by
08/30/2019

“They exceeded my expectations because of the quality of their workmanship, their timeliness to meet the appointment, and the overall value.”

Review by
08/15/2019

No review comments provided

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

“Their analysis of the problem exceeded my expectations, and the value for the work they did was lower than I expected, so that was also a pleasant surprise.”

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

“They met/exceeded my expectations by being here on time and they cleaned it pretty quickly and efficiently. It seems like it was done well.”

Review by
08/09/2019

“Nothing stood out from their performance, and it's not anything I would think about.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/11/2019

No review comments provided

Review by
07/11/2019

“I am highly satisfied with the work done by High's Chimney Service. Everything happened as planned and the technician was very quick and on time. He gave great feedback on my chimney.”

Review by
07/11/2019

“I would like to recognize the salesman for his exceptional service,”

Review by
07/11/2019

No review comments provided

Review by
07/11/2019

“I found High's Chimney Service to be responsive, qualified, and timely in completing the work.”

Review by
07/11/2019

No review comments provided

Review by
07/11/2019

No review comments provided

Review by
07/10/2019

“They met and exceeded my expectations with everything.”

Review by
07/10/2019

“I was most satisfied with the fact that they were willing to address the problem that I had. They had the skill and parts to fix it and they basically solved the problem. Nicholas said we sell these stove but when you get them home it's your problem. I”

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

“The honesty of the employee saying he could do a temporary fix but that I needed a roofer for permanent repair”

Review by
07/08/2019

“The ladies I spoke with were great along with my technician”

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

No review comments provided

Review by
07/05/2019

No review comments provided

Review by
07/04/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
08/07/2018

“They cleaned my air ducts and the chimney as expected. They delivered what they promised.”

Review by
08/07/2018

“They are awesome with giving an estimate.”

Review by
08/07/2018

“They exceeded my expectations with their customer service.”

Review by
08/02/2018

“They were very professional and I was satisfied with everything they did.”

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

“They are very knowledgeable. They originally gave me pointers of how I should burn my wood and how to set it up and they have told me to keep doing what I've been doing. I really appreciate that.”

Review by
08/02/2018

No review comments provided

Review by
07/24/2018

“They meet my expectations by sending invoices early, being timely and we've never had a compliant about them from one of our tenants.”

Review by
07/24/2018

“They met my expectations everywhere else.”

Review by
07/24/2018

“They are just really hard workers and worked through any obstacle they ran into to get the job done.”

Review by
07/24/2018

“Both of the people that came to my home were exceptional.”

Review by
07/24/2018

“High's Chimney Service met my expectations with the job they did.”

Review by
07/24/2018

“I don't recall the names, but the installers worked very hard and did a fine job.”

Review by
07/24/2018

“I was disappointed that they weren't able to do anything to help me beyond a very expensive option.”

Review by
02/22/2018

“I was very happy with them. Excellent work with no problems.”

Review by
02/22/2018

“Always. That was some time ago. I've used them for probably 16 years. They're reliable, and they do a good job. I would grade the overall experience with an A+.”

Review by
02/22/2018

“There's nothing that I liked or disliked about them, they just seemed honest and straightforward. I would grade the overall experience with an A-.”

Review by
02/22/2018

“High's Chimney Service was great. I liked the fact that they did not cost much more the second year when I said, 'Hey, I remember when you guys were offering this for a certain amount of money. And I know that it's been a year since you've offered that.' And they still had a pretty good deal. And they also were incredibly clean. They took the whole chimney apart, but my living room was totally clean, so that was great. I would grade the overall experience with an A. Quality of work—the house hasn't burned down yet, and I've been running fires in the fireplace which I couldn't do before they relined it and did everything. Customer service—they were really prompt. They were good on the phone, and came when they said they would. And I got an appointment pretty soon, which was what I wanted. This was a while ago. It's been like a year or something. They are very nice guys.”

Review by
02/22/2018

“It was a little while ago. As I recall, they did a pretty routine sweep of the chimney. They might have done some construction in putting in a wood-burning stove. I can't recall if it was them—or it might have been a different company—but I think it was them. In any case, that was done well. I liked that it was smooth. There were no surprises, and it happened pretty efficiently. Nothing noteworthy, again, the communication was smooth and efficient. I would grade the overall experience with an A.”

Review by
02/22/2018

“They mainly did just an inspection and to tell me that I needed a new reflecting; but mainly, it was an inspection. I liked that they came when they said they would come; they did their job. I didn't have to worry about it. I didn't interact with them much, which was a positive thing. Nothing particularly noteworthy. There were no issues, which is a good thing for me. I don't have to worry. I just told them what I needed, and I got what I needed. I would grade the overall experience with an A.”

Review by
02/22/2018

“We've used them a couple of times, and they're fabulous. They've done chimney cleaning at one home a couple of times. At the other home, they took out the old chimney flues and put new chimney flues in. I liked the great service, decent prices—competitive pricing—and their availability. When we needed the work done, they were able to come in, get it done and get out. I would grade the overall experience with an A+. We've already recommended High's Chimney Service to friends.”

Review by
02/22/2018

“That was almost a year ago. They insulated the inside of the chimney. It was positive because they explained what they would do; they did what they explained; the price was good, and they also gave me tips on—this is my first chimney or active fireplace—and they gave me all the tips. The warranty was really good, as well. I would grade the overall experience with an A.”

Review by
02/22/2018

“High's Chimney Service did a good job. Nothing in particular that I liked about them, I think they did a really good job. Technically, they are very excellent. They are not cheap, but they did a good job, and I'm happy with their work. I would grade the overall experience with an A.”

Review by
02/22/2018

“I liked that they were efficient and able to get the work within the time frame assigned to it. They came to clean out the chimney. They told me I had a cracked liner, and I ended up having to have the entire chimney liner replaced. I would grade the overall experience with a B+.”

Review by
02/22/2018

“I had a medium experience. They fixed some bricks on the chimney and put in a liner. It was neutral experience because they did good work, but the initial quote they gave, they should have realized they needed to do more work from the beginning instead of giving me two separate quotes. I would grade the overall experience with a B.”

Review by
02/22/2018

“It was a while back. It ended up being a little more expensive than I expected, but they did the work that I wanted them to do. They cleaned the chimney on the inside, and then they did some repairs to the chimney up on the roof—the flashing. They fixed the flashing around the chimney. I would grade the overall experience with a B.”

Review by
02/22/2018

“It was fine. It was just a cleaning. They came highly recommended from our builder and two of our friends. They were fine. I didn't have a lot of communication with them, so they just came in and did the job and left. I don't have any complaints, but it was fine. They were fine. I didn't have a lot of communication with them. They literally came in, cleaned the chimney. They said that they found some cracks in it. We wanted to get that fixed, but the price that they gave us was outrageous. So we were little disappointed in that. But, we might use them again down the road, I don't know. They came highly recommended from people, so I don't want to say anything negative about them. I know people who have used them and loved them. So, they were fine. I would recommend them. They were fine. High's Chimney Service did a fine job.”

Review by
02/22/2018

“It was good. It's been a while—a year and half ago. I liked that their pricing was reasonable, and they came and got the work done. So, I can't complain. I would grade the overall experience with a B+.”

Review by
02/22/2018

“I liked that High's Chimney Service did it in one day, so it was efficient. They repaired the chimney. My experience was good, with one or two problems. In the future, they can improve on better communication.”

Review by
02/22/2018

“I seem to recall they did something for me a year and a half ago. I can't remember anything that I liked or disliked about them. I would grade the overall experience with a B.”

Review by
02/22/2018

No review comments provided

Review by
02/22/2018

“It was a long time ago—about a year-and-a-half ago. High's Chimney Service installed a stove and a chimney liner. I liked that they were fairly prompt to price the job, and come out and do exactly what I wanted. Nothing noteworthy. I was very concerned. I believe that this chimney gave me problems. I think it smoked and something happened to the liner about six times. And they had to return about six times to fix the problem. I was somewhat concerned when I called up about it. They told me to open the damper and let the thing burn out, and they would get back to me in about a week. So, it wasn't a good experience. I would grade the overall experience with a C. The quality of work was good, but the experience wasn't very good. I was very concerned. It seems to me that my house would have burned down, had I not been there when the flames came through the chimney. I would be very hesitant to recommend them because of their lackadaisical attitude and the lack of concern for my property.”

Review by
10/19/2016

“They redid all of my flues. They were reliable. They basically got there, did the pricing, gave me the pricing right away, and I made an appointment. They came within a week and got it all done within one day. They were careful with inside and outside and I haven't had any problems since then. I'd had a couple problems, and they answered all my questions and were very informative. I'd give them an A overall. The other thing, they have the technology. When they come to assess and do an inspection of your chimney and the flues, they actually have a camera so you can actually see what they find and what's not working on your chimney. They have the right tools to give you an explanation of what's wrong and what needs to be fixed.”

Review by
10/19/2016

“Mark did a great job. It was great. They were on time. They did the work promptly, correctly, and closed everything up. In one day, they had the entire thing replaced. They removed an existing tin-box fireplace. They self-contained a wood-burning fireplace, all the chimney components, and replaced it all. I'd absolutely give them an A grade. ”

Review by
10/19/2016

“They were cleaning our fireplaces and we had an issue with a remote control that they fixed. They did what they said they were going to do, they came out when they said they were going to come out, and they did a great job with the cleaning. They get an A+ from me.  ”

Review by
10/19/2016

“They were installing a new gas fireplace and then they came out two other times to service it. There was a smell that was still coming from it, but they were able to fix it. Mario, the service tech, was very helpful, very knowledgeable, and really helped us out.”

Review by
10/19/2016

“They were the ones that came out and did the inspection of my chimney. Our chimney is old and needs to be updated, so they gave us our options, but we haven't done anything with the chimney yet. I thought they were very professional. They get an A from me.”

Review by
10/19/2016

“They were cleaning the chimney for me. They were professional, cleaned up after themselves, and came on time. They worked within the timeframe they said they would. I would use them again and I would refer them to others as well. They're an A+ company.”

Review by
10/19/2016

“They did a chimney cap and an inspection. They did it in a timely manner and they were pretty efficient about it. I had to press them a little bit to get the written report, but they finally got it to me. I'd give them a B+.”

Review by
10/19/2016

“They did an excellent job. They're excellent people. They were good. They were very courteous and professional. The guy's name was Oscar. It was excellent work with no complaints and I'm likely to recommend them.  ”

Review by
10/19/2016

“They inspected the chimney and did some minor repairs. They were punctual. I'd give them an A.”

Review by
10/19/2016

“They did a chimney sweep for me. They cleaned a chimney. The guy was very knowledgeable. He seemed like he actually enjoyed his job. I'd give them an A+ rating.”

Review by
10/19/2016

“First time using this service. They did two gas fireplace inserts. Tech arrived on time; work was fast, efficient, clean. Definitely will use in the future.”

Review by
10/19/2016

“They replaced a broken part in a gas fireplace. It was what you'd expect. They did it on time and within the budget, which was reasonable. I would give them an A.”

Review by
10/19/2016

“I had an estimate done and a new lining put in. I thought they did a good job. I'd rate them as an A.”

Review by
10/19/2016

“We had some work done. They came in. They recommended something I didn't need though. They were cleaning. I'd give them a B.”

Review by
10/19/2016

“It wasn't really work; it was a consult. My husband and I noticed some water and white residue on our chimney, and we wanted to make sure it wasn't leaking, so we had them come out to look. He confirmed that it was not leaking. I forget the scientific term he used for what we were seeing on the brick, but it wasn't mold. They did an inspection, told me it was aging in places, and what kind of work they thought it might need if I wanted to schedule. I'd give it a B+. Everything was fine. It was satisfactory, but it wasn't outstanding or exemplary. It was good. It was what I'd expect. I try to reserve the A's for above-and-beyond. They didn't do any work. It was all visual inspection and then quote. Everybody was fine, pleasant, and educated me on what was going on. They were fairly late, but they did call and explain the situation prior. Fortunately, I'm home all day anyway and it didn't impact me. If I were on a timetable, I would have been upset, but I wasn't. They did call and explain why they were running late. I was home anyway so it all worked out fine. Their cleanliness and expertise seemed perfectly fine. No issues.”

Review by
10/19/2016

“They broke a piece of our damper at the top of the chimney where it attaches to the masonry. I didn't bring that up with anybody. We still haven't had it fixed. We have to jiggle with it every time we have a fire. I'd give them a D. They cleaned the chimney fine.”

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