Nature's Own Chimney Cleaning
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Nature's Own Chimney Cleaning has received 4.7 out of 5 stars based on 114 customer surveys.
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3rd year as a Best Pick Call
"At Nature's Own, we put the customer first. We are not done with any job until the customer is happy. We are a family-run business, but we have the tools and knowledge of the big guys. From leaking chase covers to complete chimney rebuilds, we can solve your chimney repair needs."

Frank Whittemore | Owner
Company Information
Services Offered
Nature's Own Chimney Cleaning provides a variety of chimney services for residential and commercial customers, including cleaning, sweeping, rebuilding, repair work, and inspection. The company installs chimney caps, gas logs, and dampers and also offers tuck-pointing, fireplace repair work, wildlife removal, dryer vent cleaning, and duct cleaning.
Warranty
The company offers a warranty on all services.
Company History
Nature's Own is a local, family-owned-and-operated company that was founded in 2005.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Nature's Own Chimney Cleaning has received 4.7 out of 5 stars based on 114 customer surveys.
5
93
4
14
3
6
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/31/2018

“We just actually purchased our home, so we were kind of renovating it and working on it. My inspector told me to reach out to get a chimney company to come out and clean it, and to see if there was any damage. When they did come out, they were very quick, and did what they were supposed to do. They came out, cleaned it, and knocked it out really fast. Then I know we were missing a damper for the fireplace, so one of the guys that was actually there, they kind of showed me. I had no clue what that was, or what it was for and how to fix it—so he told me that their company doesn't do it, but he was kind-of saying how easy it is to get it done, that I can buy the part online, have it shipped over, then install it. Like, let me know I can call people to come do it. Actually, I think they did do it—they did install them. They were kind of pricey, but he showed me around and showed me if I wanted to do it, how to do it. I would give Nature’s Own Chimney an A.”

Review by
01/31/2018

“The chimney work was fine. I think they did some repairs on the actual firebox and then cleaned the flue, and all that. We ended up paying—there was a leftover balance on the account—so then we ended up paying that and then the payment—we just kept getting phone calls about that remainder. It was like a $43, $35 payment or whatever. We paid it, and then they would call and say, ‘Hey, we're just wondering if you wanted to take care of that payment.’ I'm like, ‘We already paid that.’ We'd be on the phone for like 45 seconds, and then they'd be like, ‘Oh OK; thanks a lot.’ And then a week later, we'd get a phone call from a different person—so I don't know if they were using some sort of collection agency. I don't know what was going on, but that was quite annoying. That was the only problem we had. As far as the quality of work they did, it was fine. Overall, it's an A-.”

Review by
01/31/2018

“It was fine. No problems. It was quick. It was just a quick, little chimney clean—nothing too special but they were really fast about it, and they got us in on the schedule pretty quick from what I remember. And the prices were good. I would give them A+.”

Review by
01/31/2018

“Nature’s Own Chimney was just very thorough in explaining some of the concerns, areas that they had identified as potential risks to fire hazard, and all that. They were just very thorough. I'd give them an A+.”

Review by
01/31/2018

“I know it was quick, fast, and simple. They cleaned up behind themselves, so there was no mess or residue that I had to go behind them and re-clean. I'd give Nature’s Own Chimney an A+.”

Review by
01/31/2018

“The guy who came did a good job. He was very knowledgeable and gave us a lot of information while he was cleaning. So, he was pretty good. I would give them an A+.”

Review by
01/31/2018

“Just real informative, and just did a good job to keep everything tidy and neat—I know that's kind of hard when you're cleaning a chimney. I'd give them a B+.”

Review by
01/31/2018

“Nature’s Own Chimney was great. I know they came out really fast and did everything timely. They did a good job. I would give them an A. They were great.”

Review by
01/31/2018

“I engaged them for a chimney sweep, and they were OK. They did what they had to do, and I don't have any complaints. I would give them an A.”

Review by
01/31/2018

“I had a great experience as far as I know. The guy that did the work—as far as I know—he did a good job. I would give them an A.”

Review by
01/31/2018

“It was OK. I'll say it's a B. Slight issue with their quality. I was expecting a little better. They were there on time.”

Review by
01/31/2018

“I didn't have any problems with them. They were only here once. I'd give them probably an A+.”

Review by
01/31/2018

“He was helpful and made sure he didn't make a mess. I'd give them an A. They did good.”

Review by
01/31/2018

“It didn't seem like he did a lot of work. I'd give them a D.”

Review by
01/31/2018

“I think they did a fine job. I guess I'd give them an A.”

Review by
01/31/2018

“I think it was fine. I had no complaints with them.”

Review by
01/31/2018

“It was a positive experience.”

Review by
12/07/2016

“I'd give them an A+.”

Review by
12/07/2016

“They just swept my chimney. I'd say they're an A+.”

Review by
12/07/2016

“They installed our gas longs. They're A+.”

Review by
12/07/2016

“They did good work. I'd give them an A.”

Review by
12/07/2016

“They cleaned my chimney. It was an A. They were clean.”

Review by
12/07/2016

“They cleaned my chimney. I'd give them an A overall.”

Review by
12/07/2016

“They just did a quick chimney sweep for me. Everything was an A across the board.”

Review by
12/07/2016

“They chimney had a hole in the backside, and they had to put the hardwood in it. I'd give them an A.”

Review by
12/07/2016

“Nature's Own did a chimney cleaning for me last year. I'd give them an A. They showed up on time.”

Review by
12/07/2016

“They did a chimney sweep for me, and then they came back later and cleaned my gutters. It was A service. I was happy with it.”

Review by
12/07/2016

“It was so long ago but I think they checked out my chimney and sealed some areas that were open. They came out last year. I'd give them an A.”

Review by
12/07/2016

“I had a positive experience with Nature's Own. They cleaned and inspected the chimney for us. I'd give them an A.”

Review by
12/07/2016

“Nature's Own did a chimney inspection for me. I would give them a B+. I don't think it was a thorough cleaning.”

Review by
12/07/2016

“They  just checked out the chimney, and did a clean sweep on it. I'd say they're an A+. They did a good job.”

Review by
12/07/2016

“Nature's  Own did a chimney repair, installed a chimney cap, and cleaned our gutters. I'd give them an A+.”

Review by
12/07/2016

“It's  been a long time but they did some work on one of my rental properties. It was just standard chimney cleaning work. They're an A+.”

Review by
12/07/2016

“They cleaned the chimney and replaced the chimney insert. It was cracked, so they had to replace that. I'd grade Nature's Own an A.”

Review by
12/07/2016

“They cleaned my chimney and fixed a gap. I'd say overall, it was an A-. I was expecting they would clean a bit more of the roof, but we didn't get that area cleaned.”

Review by
12/07/2016

“They just cleaned the chimney. I would probably give them a B. He did the work, but he was trying to sell me on all these other things. I'm not sure that there were actual issues.”

Review by
12/07/2016

“I have no complaints about them. My chimney has to have a regular cleaning to be used. They cleaned it and did a diagnosis about the condition of the chimney. Overall, I was pleased. I would put them around a B grade.”

Review by
12/07/2016

“We have a gas logs type device. We were going to convert it over to the wood, but they showed us it was a nice unit. They cleaned and adjusted it. They respected my property—that's my biggest thing; that means a lot. They gave me a recommendation, and I did go with it. I was pleased with them. I’d give them an A grade for sure. I liked them, because they explained what they did as they were doing it. They were professional. They were very courteous. They showed me the damper and how they cleaned behind it. They seemed to know what they were doing, and they were clean with it and cleaned up. I was satisfied with their work and professionalism. They were here when they said they were going to be and all that, and did their job. I was pleased with them.”

Review by
12/07/2016

“They did some work and wanted to charge a fortune to finish it up. I'm not happy. I had a negative experience. They were supposed to clean the chimney. I needed some repair inside and they wanted to charge me $7 for that. I guess they did a comparatively good job, I don't know much about cleaning chimneys. I know that they wanted $7 to repair the work that I finished later myself just filling in the cement at the back, it takes a special type. I don't have any idea about what they do to clean the chimney. I don't know what the procedure is. It seems to be working alright but then they come up with these additional charges which are just outrageous when an 83-year old woman can do it. Overall I'd give them a C.”

Review by
12/07/2016

“They basically cleaned the chimney. The only issue that I had is that when I called them to clean the chimney I thought I was going to be able to my fireplace but I'm still having issues. The smoke is not coming out of the chimney; it's still kind of coming into the house. I never followed up with them, because somebody told me it was another issue so I just kind of left it alone. The people that came over were professional. I would give them an A. Everything was good. I had to wait about two or three weeks to actually get the chimney cleaned but when they got here, they got it all done within 3 minutes. They were very punctual. They cleaned up after themselves, so I didn't have any complaints. Obviously they were working on the chimney so it's a little bit dirty. They were two young kids looked like they were about 21, so as far as kind of asking questions about chimney's and stuff I didn't feel comfortable asking them a lot of in depth questions. I didn't feel like they had a lot of knowledge to be in that role being so young. But as far as them getting the job done and knowing how to do it, I didn't have any problems.”

Review by
12/07/2016

“They didn't show up until 7 o' clock at night. I liked the guys, they traveled a long way but I didn't have a positive experience. I have to say it was neutral. They went up and expected the chimney in pitch black and cleaned it but I'd already vacuumed all the ashes out of it and filled in all of the cracks so they didn't do much. I'll give them a C overall. The guys were nice but they got here very late.”

Review by
12/07/2016

“It  was a very good experience. They put in gas logs we'd purchased. There was no problem whatsoever; they did a perfect job, and we were pleased with them 1%. It was excellent. They came when they were supposed to, and they did the installation flawlessly in a quick amount of time. It worked great. Everything was just right. I'll say an A+ for them.”

Review by
12/07/2016

“I had a chimney service, where they chimney sweep and test the flue and check for birds’ nests. It was one of those things where it was done, and I didn't worry about it anymore. We just bought the house and wanted to check it out before we started a fire. I'd give them an A. The guy was very, very nice, on time, and dressed nicely.”

Review by
12/06/2016

“They didn't really do anything for me. They did some work and they found cracks, so I just got a new company to come out. I paid for it, they did a real basic cleaning but what I wanted was an inspection and repair. They were just cleaning the chimney, dusting it out. I would say they're a C-.”

Review by
12/06/2016

“The experience was pretty neutral. I thought I had a bird's nest in my chimney. Then they told me that my cap needed to be replaced and I said 'OK', thinking it would be about $3 or $4, they said oh that will be $1,4. I said 'Ah, nevermind.' Then they charged me probably $1 to go up there and tell me I didn't have any birds. In the past they did work on my chimney. In the past they took the got the birds out. Then they cleaned it, they did a really good job and put a chimney cap on it. I thought I had the same problem across the street, a different guy showed up. He went up there, and said 'No you don't have any birds,' he didn't do anything at all, didn't clean the chimney or anything. He did say 'By the way, your concrete crown up here is deteriorating you need to re-concrete the crown and I said 'How much is that?' He said it's '$1,4' and I said 'that's crazy I'm not doing that.' Because I know for a fact that that part costs about $14.75, so I've had two experiences, one was stellar and one was pretty bad. It was probably a C on the most recent experience. I thought the $1 or whatever they charged me was ridiculous for doing what they did. Their customer service is pretty good, they're pretty punctual and fast.”

Review by
12/06/2016

“The  technician that we had out was really nice. He was helpful because we didn't have any venting or any flue inside the chimney, so he let us know that just to make sure that we knew. He came and did a regular chimney cleaning. I would say it was an A+. They did a good job, they did it quickly, and we didn't have any problems. They were on time, they wore booties inside the house, and I didn't have any trouble with dirt or anything when they left. We had no problems, and it was a good price. The second time the guy was not at all an expert; it wasn't an estimate he came out there to get rid of the birds and he didn't do anything, there was no birds. They were just sitting on top chirping loud they weren't actually in the fireplace like they were across the street. He didn't do anything, and he pet the dog and got soot all over the dog.”

Review by
12/06/2016

“They did a good job, and I'm happy with them. They were cleaning the chimney. I'd grade them an A.”

Review by
12/06/2016

“They were good. They just cleaned the chimney, and it was very quality work. I'd give them an A.”

Review by
07/30/2015

“They made an inspection and cleaned the chimney. They were on time. I would give them a B rating.”

Review by
07/30/2015

“They did a chimney sweep. Their scheduling was really crazy, and it took maybe about a week or a week and a half for the person to finally arrive. He was really good about calling me and letting me know that he wasn't going to make it. When he finally got here, I had someplace to go, so he made sure that he did a really good, thorough job. I had my mother here with me, and one of the things that ticked her off was that he was constantly upselling and offering to upsell. I'm satisfied with the chimney sweep that I paid for. I would give the company an A-.”

Review by
07/30/2015

“It was OK. They didn't get the chimney all of the way clean. Then they called us afterwards for payment. They cleared that up; it was just confusion on their end. I don't feel that they cleaned the chimney as good as they should have. I wasn't here when they did the work. I would give the company a C rating.”

Review by
07/30/2015

“I really wasn't here, but my wife was. But from my understanding, everything went fine. They did chimney work for me. It was my first time using them. I would give them an A rating.”

Review by
07/30/2015

“They did what was required, and they also cleaned the inside of the chimney. The bottom part where the rack is was very thoroughly clean, and aside from the chimney sweeping, they cleaned the whole area. I thought that was nice. I haven't had to call them back after the fact. They’re an A to me.”

Review by
07/30/2015

“They were very friendly and thorough, and they explained the whole process. They did the chimney cleaning—a routine cleaning. I would give them an A grade.”

Review by
07/28/2015

“They came on time, he was very efficient, and he cleaned up any debris that was left. He did a good job. This was my first time using the company, and I would grade them as an A.”

Review by
07/28/2015

“They were concise, to the point, and relatable. They cleaned up my chimney. The work area was very clean, and they made sure to keep everything clean. They’re an A-rated company.”

Review by
07/28/2015

“I'd never had a chimney sweep before, but they showed up on time and did the work quickly. The work area looked fine after they were finished. They get an A from me.”

Review by
07/28/2015

“They came out when they were supposed to come out, and they didn't disappoint me either. They came out, and they nailed it. It was a business transaction—they kept their bargain, and we kept ours. We had a chimney cleaned, and they also came out and did some bug extermination. There were no problems. I'm the project manager, so I run all of it, but I didn't see anything that was alarming. I would give the company an A rating.”

Review by
07/28/2015

“They did a good job and were friendly. They worked on the top of the chimney and replaced the brick. They just did repairs. I would give the company an A rating. I wouldn't say the work was excellent because I thought it was pretty expensive.”

Review by
07/28/2015

“The guy showed up on time, they seemed to do a thorough job, and they didn't seem to make a mess. They did a chimney sweep for me. It was my first time using the company. I would give them an A grade—I have no complaints.”

Review by
07/28/2015

“They were straight and to the point, and they were on time. They did a chimney sweep. I mostly hired them for sweeping and making sure that it was clean, so they took care of that for me. I’d give the company an A grade.”

Review by
07/28/2015

“They were on time, and they did a chimney sweep. They cleaned up pretty well. I chose the company because I think they had the best pricing. I called around, and they had the best price. I would give them an A rating.”

Review by
07/28/2015

“Nature's Own was prompt, professional, and courteous. They did a chimney cleaning, and I also had them do the dryer vent. The cleanup was very good, very good. They get an A, and they're at the top of my list.”

Review by
07/28/2015

“They did the job right. They came to clean my chimney. I don't know how long the job took because I wasn't home, but they did a real good job. They cleaned up everything. I would give the company an A grade.”

Review by
07/28/2015

“They were clean, they were efficient, and they took their time with the project. They just did a chimney cleaning. It was my first time using the company. I would give them an A rating. I had no complaints.”

Review by
07/28/2015

“They were nice, and they took care of the job. There were no big time overages, and they cleaned up after themselves well. As I recall, there was only one guy who did it. I would give them an A rating.”

Review by
07/28/2015

“They were good. They came out, they were on time, and they were cheap. They just did a chimney inspection and sweep. They didn't leave a mess after the work. I would rate the company as an A.”

Review by
07/28/2015

“I had a very positive experience with Nature's Own. The guy knew what he was doing, and he was prompt. He cleaned the chimney and fixed the damper. Other people had said it was inoperable, but it wasn't. Nature's Own was readily available when I needed them. They were excellent; I'd give them an A.”

Review by
07/28/2015

“I liked that the service tech was very, very knowledgeable and friendly. He answered all of my crazy questions. I had questions about other services, but he was just really knowledgeable, and he sounded like he liked what he was doing. They did a chimney sweep for me, and they cleaned up pretty well before they left. It’s an A-rated company.”

Review by
07/28/2015

“They came out when they said they would, and their price was good. They actually came out first, I asked them about cleaning the chimney, and then they explained to me what other services they provided. Later, I had them come back out to do pest control. I had a good experience with both of those services. I would give them an A rating.”

Review by
07/28/2015

“They did great. He was a good, friendly, and courteous guy. He answered any questions that we had and overall, did a good job. They did a cleaning of our fireplace and chimney. The work area looked just fine—it looked great. He made sure that everything was cleaned up afterward. They get an A.”

Review by
07/28/2015

“Nature's Own Chimney Cleaning did great, and the guy was wonderful. I liked the customer service. He was very nice and very clean, he put things on his feet, and he put a drape down. They did a chimney sweep for me, and they did A-worthy work. It was excellent, and they were really wonderful.”

Review by
07/28/2015

“For specific problems, they came and checked and reported. But I wanted them to fix the problem, but there was no follow-up. They just did an inspection for me and when I tried to follow-up, they didn't. I would give them a B rating and I would recommend the company to other people.”

Review by
07/28/2015

“They did my chimney cleaning. He was very professional and kind to my kids. The work area was very clean after the work. That was one of the things that I liked. He put down a floor cover and made sure that nothing got on the floor. They’re an A. I don't have any complaints.”

Review by
07/28/2015

“The guy that came out was clean, clean cut, nice, and polite. He took care of business, answered any questions, and was just a cordial person. He took care of business and left. He did a chimney sweep, and they cleaned up pretty well afterwards. It’s an A-grade company.”

Review by
07/28/2015

“It was great. They came out and did it quickly. They showed up on time when they were supposed to, which is the most important thing. They cleaned up the work area after they were finished with the work. They did a chimney cleaning for us. They get an A grade.”

Review by
07/28/2015

“The experience was semi-OK. The company was efficient, but they could not get the chimney cap off, and I kind of questioned how you could clean the chimney without getting the cap off. That's why it was kind of neutral, because I didn't see them actually clean it, and there's no way that I could prove that they did or didn't. There was no mess in the fireplace, they're part of the question of if it actually got done or not. I would give them a C rating.”

Review by
07/27/2015

“I wasn't actually there when Nature's Own Chimney did the chimney cleaning. My husband was there when they were. But they did what we asked them to do and there wasn't a mess when I got home. We don't have the smell of smoke anymore in our house. It's been a while. He said they came and he was working while the guy was there. He gave us some recommendations as to what we might want to do with the chimney. He was friendly. I would give them an A.”

Review by
07/27/2015

“Nature's Own did a great job. We're very pleased with them. All they did was a chimney sweeping. He seemed to know what he was doing. He was thorough and friendly. I chose them because there was a Groupon and I read the reviews and read about the company and compared them to others so that was how I made the decision. It was not a referral. I never had to call them back out. I'll give them an A+.”

Review by
07/27/2015

“Nature's Own did a chimney sweep for me. They were very convenient. They were able to get out to our house pretty quickly. They were very friendly. They did a great job. I went with them because I was able to get a coupon on Groupon so it came down to price. It was a one-shot deal. The house was only about a year and a half old so there wasn't too much that could go wrong with the fireplace. They just did a quick chimney sweep and that was it, no recommendations on repairs or anything. I will give them an A+. He was very nice.”

Review by
07/27/2015

“Nature's Own were great. They swept my chimney for me. The person who came in to sweep the chimney was very nice. We went over and discussed some of the different things that were going on with my chimney. It was nice that he informed me what was wrong and gave me several options of what I could do but there was no pressure to either buy anything from him or get additional services. He just wanted me to understand what was going on and did whatever it is I needed him to do. I felt comfortable with it; there was no pressure to do any more. They deserve an A.”

Review by
07/27/2015

“Nature's Own messed up my chimney. They were cleaning it and they broke one of the flues. I'm not happy with the service. I have spoken to someone at your company, I think his name was Ben– he was very uncooperative about what we needed to do about trying to get the chimney fixed. We have been talking around whether we want to get real advice on what we need to do to get our chimney repaired. It was not broke when the guy came out to fix it. And then he went and called someone at the company and they told him to write on the receipt that they were not responsible for any damages. So my husband would not sign the invoice because he did it after he had messed up the chimney. And then called someone and they told him what to do. I would give them a D: I would not use them again.”

Review by
07/27/2015

“Nature's Own inspected the chimney for me and cleaned it. They communicated quite well and went through any issues that we had and gave me some good insight as to what I might want to do in the future. I never had to call them back out for any reason. I used a Groupon so that's why I chose them. I'd give them an A. They did a really good job.”

Review by
07/27/2015

“Nature's Own Chimney just did the chimney sweep and gave me recommendations for future service. Basically they did the cleaning and left a recommendation. I wasn't here when they came out so I just know when they came they did do what I had requested. It seemed like it was a pretty good job. I would give them an A.”

Review by
07/27/2015

“Nature's Own cleaned the chimney. He was thorough and he was nice. Since I don't see the inside of the chimney it's a little bit hard for me to tell– I just trust that it's clean. I chose them because I bought a Groupon for them. I'd give them an A.”

Review by
07/27/2015

“Nature's Own cleaned our chimney and did pest control. Jason was very friendly and explains everything he's doing and does it efficiently. We were just in a rush and they were the first company that came up. They didn't have to clean anything else or touch anything up. I'd give them an A+.”

Review by
07/26/2015

“We didn't have any complaints, and their customer service was fine. I would give the company an A rating.”

Review by
07/26/2015

“They did chimney work for me, and their customer service was excellent. I would give them an A rating.”

Review by
07/26/2015

“They did gutter work. Their customer service was good, no complaints. I would give them an A rating.”

Review by
07/26/2015

“They did chimney cleaning for me and their customer service was fine. I would give them a B rating.”

Review by
07/26/2015

“Their customer service was very good. They cleaned my chimney. I would tell a friend or family member to use them.”

Review by
07/26/2015

“I had a wonderful experience. They did chimney and gutter work. I would give them an A rating for excellent work.”

Review by
07/26/2015

“They did a good job. They did chimney work for me. I would give them an A rating.”

Review by
07/26/2015

“They did a good job. We were very happy with them, and we'd recommend them.”

Review by
07/26/2015

“They cleaned out my chimney. Their customer service was great. They get an A from me.”

Review by
07/26/2015

“I would give them an A rating.”

Review by
07/26/2015

“Everything was fine.”

Review by
07/26/2015

“They did a good job.”

Review by
07/26/2015

“It was fine—it was great.”

Review by
07/26/2015

“They did a very good job. We're very happy with them, and as a matter of fact, I called them back to come back and do another job. Everything was just what I wanted. I would give them an A, and I would recommend them to a friend and family member.”

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