Fireplace & Chimney Authority
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fireplace & Chimney Authority has received 4.8 out of 5 stars based on 262 customer surveys.
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4th year as a Best Pick Call
"We are an established and popular company with an excellent track record for providing great customer service in the Midwest. We've earned an outstanding reputation for quality and excellent service. We believe in keeping our customers happy and providing them with products and services at a very competitive price."

Scott Bogat | General Manager
Company Information
Services Offered
Fireplace & Chimney Authority offers chimney construction, repair, lining, cleaning, and capping. The company provides a variety of other services, including tuck-pointing; fireplace construction, installation, inspection, and repair; stove installation and servicing; and grill sales and installation.
Minimum Job
The company requires a $149 minimum for cleaning services.
Company History
The local company began in 1985.
Distinctions
Fireplace & Chimney Authority is a member of the National Chimney Sweep Guild and the Hearth, Patio, and Barbecue Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Additional Information
The company installs a variety of fireplaces and carries Mendota, Kingsman, Lennox, RH Peterson, and many other product lines.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
120 E Lake Street
Elmhurst, IL 60126
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Fireplace & Chimney Authority has received 4.8 out of 5 stars based on 262 customer surveys.
5
224
4
24
3
11
2
3
1
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Grade
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Date Collected
Review by
09/03/2017

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Review by
09/01/2017

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09/01/2017

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09/01/2017

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Review by
08/27/2017

No review comments provided

Review by
08/25/2017

“Very nice people, very professional installation, kind and thoughtful. We love our two new fireplace inserts.”

Review by
08/24/2017

No review comments provided

Review by
08/24/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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Review by
08/23/2017

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Review by
08/23/2017

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Review by
08/23/2017

“A bit pricey. But good stuff.”

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

“Worked hard to fix the problem. It took a couple of visits due to special parts needed. Very professional. Good job”

Review by
08/23/2017

“Explained the service they were going to perform and did a great job installing. We had two remote ignition burners installed and they work awesome.”

Review by
11/10/2016

“We had them come out and do an estimate. They did cleaning about a year ago. We had no complaints about that experience. The service was fine.”

Review by
11/10/2016

“I'd give them an A. They re-capped the chimney. They're friendly, on time, and they do a good job. They didn't leave a mess around anywhere.”

Review by
11/10/2016

“It was fine. I have no complaints. They were very cordial and did the work well. It was to check the fireplace and make sure it was OK.”

Review by
11/10/2016

“It's fine. I had a new fireplace put in last Christmas, we're fine, and the chimney is OK. I have no complaints at all.”

Review by
11/10/2016

“I got the chimney cleaned. I would definitely give them an A+ grade. They came early and they were really nice.”

Review by
11/10/2016

“That was a long time ago. It was good. They installed a fireplace and doors. I have no complaints.”

Review by
11/10/2016

“They earned an A+. No problem, they were in and out. They were fine. They put a new fireplace in.”

Review by
11/10/2016

“That was like a year ago. I'd give them a B. I'd recommend them; in fact, I need them back to finish up. I like that it's the same staff over the years, and they're familiar with what was done before.”

Review by
11/10/2016

“It was fine. It was great, but I only used them one time, like a year ago. They did cleaning in the chimney and fireplace. There's no reason not to recommend them.”

Review by
11/10/2016

“That was last year I think. It was fine, it was good. They went out of their way to match the brick, and they did a very good job. I have no complaints at all.”

Review by
11/10/2016

“The last time I believe it had to do with getting the fireplace started. I would say they get a B+. The quality of work was good. Their punctuality was good.”

Review by
11/10/2016

“They had to come up three time because they brought out the wrong logs several times. But in the end they fixed it so that was fine. I'd grade them like a C.”

Review by
11/10/2016

“I give them five stars.”

Review by
11/10/2016

“They did a whole wall stone-faced built in fireplace. I'd grade them a B. There's gaps here and there.”

Review by
11/10/2016

“I love my fireplace. I got a fireplace installed—A+. I'm very likely to recommend them.”

Review by
11/10/2016

“They did glass doors for my fireplace. It was A+ work. I will recommend them.”

Review by
11/10/2016

“They were fine. They put a new chimney cap on. I had no complaints at all.”

Review by
11/10/2016

“I'd say it was an A. They were punctual. They did a fireplace cleaning.”

Review by
11/10/2016

“I give them an A rating. They were checking the chimney.”

Review by
11/10/2016

“I'm very happy with the fireplace. I'd grade them an A+.”

Review by
11/10/2016

“That was long time ago. I had no complaints—it was fine.”

Review by
11/10/2016

“My experience has been more neutral. The original work was done on my chimney. Actually the original work was done--I had a wood-burning fireplace and I converted it to gas--with that they did an inspection of the chimney and told me that it would be a couple hundred dollars to fix it in the spring. When I had them out in the spring they told me it would be a couple thousand dollars, so at that point I stopped using them and got a different company to come in and fix it for a lot less money. The original work I was happy with, so that was fine. What they did was fine, I don't really have much of an expertise. Things look good and it seems to work fine. They were good with the cleanliness, and what they did seemed to be fine. But like I said the bait-and-switch thing was not palatable and I would not use them again because of that. I would not recommend them.”

Review by
11/10/2016

“I seem to be satisfied with my experience; so far, everything seems fine. It's been a long time since then, relatively. I had the furnace cleaned again yesterday, the annual check-up, everything was fine. There was a little complicated issue at the time. Some part had to be attached, something to do with the furnace. I can't go into it, I'd have to go back to my records and look it up. I was satisfied with the job, and everything seemed to be fine. They seem to be fine. I hesitate to rate them at all. I have no complaints at all. I probably would recommend them.”

Review by
11/10/2016

“My  experience was fantastic. What made it positive was the time frame, the quality of the work, and the helpfulness in trying to pick out all the details. The showroom was excellent. They replaced the doors to our fireplace and they're custom-made. I grade them an A+, hands-down. They came in earlier than they said, and they were right on top of it. I have already recommended them.”

Review by
11/10/2016

“The  company that was at my house the other day cleaning my chimney. They were fine to deal with. I thought they were an A+; I enjoyed working with them. They were very nice to deal with. I'm going to use them for my other projects in the near future here.”

Review by
11/10/2016

“We've  done everything now, from replacing a fireplace to a chimney. So, all of it. I give them an A+. They did a great job. They know what they're doing. They figured it out, got it out, and redid the whole fireplace. It's great, really great.”

Review by
11/10/2016

“I'm trying to remember, it's been awhile. It's been a year since I'd used them. I'd give them an A grade. They refaced a stone fireplace. I liked the selection I had, their design assistance, and overall price was competitive.”

Review by
07/07/2015

“They were very good in terms of communicating with me, but maybe not in terms of prices and what to expect. I had a fireplace issue where it was not lighting up. It took them probably about 15 minutes to fix. I’d give them an A.”

Review by
07/07/2015

“I liked that they showed up when they were supposed to show up. They did chimney cap repair and some tuck-pointing. The job took a couple of hours. They cleaned up after themselves, and everything was good. I’d give them an A.”

Review by
07/07/2015

“They seemed knowledgeable and professional, and they were able to perform the work that I needed. They installed a ventless gas fireplace. The installation took probably an hour. I’d give them an A. They were excellent.”

Review by
07/07/2015

“I think they did what I wanted them to do pretty much. They just had to clean out my chimney and do an inspection on it. I’d give them an A for quality, but they’re very expensive though. I probably won’t be using them.”

Review by
07/07/2015

“They did a good job. They did an inspection of two fireplaces. They showed up on time and delivered exactly what I expected, including answering some questions I had about what they had done. I’ll say they’re an A.”

Review by
07/07/2015

“They were honest and straightforward, and they came in a timely manner. They did what they needed to do. They did a cleaning and an estimate for us. After they left, the jobsite was clean. I would give them an A.”

Review by
07/07/2015

“They came in and they did the job they came to do. They explained everything too, how the chimney worked, which was nice. They did a chimney inspection and check-pointing.. I’d give them a B because the price was a little bit high.”

Review by
07/07/2015

“I had an excellent experience with Fireplace & Chimney Authority. They’re very good. I like their competence. They installed a new fireplace, and then they did granite and new fire doors on another fireplace. They did a great job. I’d give them an A.”

Review by
07/07/2015

“They came out and did my chimney cleaning, and then they measured and gave me some ideas. They were very informative and clean. I chose them over a different company because my sister-in-law mentioned them. Fireplace & Chimney Authority gets an A.”

Review by
07/07/2015

“I liked his knowledge. Actually, since we just moved into a new home, he did give us advice on which route to take. At this moment, we’re not taking it, but he really did know everything that had to deal with it. They did cleaning for us. After they left, the site was actually pretty clean. I’d give them an A.”

Review by
07/07/2015

“I liked the service—it was pretty good. They follow up fairly quickly just to address any questions or issues that arise. Most recently, I had them do an annual fireplace service with cleaning, inspecting, and making sure there aren’t any leaks or anything. I use them pretty regularly. I’d give them an A.”

Review by
07/07/2015

“Fireplace & Chimney Authority was great. They were clean, and they got everything working. They got my fireplaces up and running and cleaned out. They replaced some things that had never been used since we moved in about five years ago, and they made sure everything was ready to go. I’d give them an A.”

Review by
07/07/2015

“They put a new chimney up for me, and they did a great job. They just did a great job. They were pleasant guys, and they cleaned up after themselves. They were very friendly. It only took them like one day. I’d give them an A. They did a great job, and even my roofer said they did a real nice job.”

Review by
07/07/2015

“They did good work. They came out on time and did what they were supposed to do, and they took care of it. They cleaned the fireplace. They cleaned up everything, and they showed me a couple of things I wasn’t sure about. I used them because I bought the fireplace from them. I’d give them an A.”

Review by
07/07/2015

“They were friendly and knowledgeable, and they were able to answer my questions. They were cleaning out the fireplace and adding a new wall in the back of it. They cleaned up after themselves. I chose them because I’ve had them out here before to clean the fireplace. I’d give them an A.”

Review by
07/07/2015

“They’re a good company, and I’d work with them again. They did a chimney repair for me. After they finished, everything was fine. They cleaned up after themselves. I chose them over a different company because I called them for an estimate, and they actually showed up. They earned an A.”

Review by
07/07/2015

“They were on time and completed the job as told with no overcharge. They had to put an exhaust fan on the top of the chimney. The job took one day. I chose them over a different company because they did the work originally ten years ago. The fan blew up, so I called them back. They’re an A.”

Review by
07/07/2015

“They were friendly, and they got the job done quickly. They replaced the back brick part of the chimney. It took them probably 30 minutes at the most. I chose them over a different company because I’ve been using them to clean my chimney for years now. I’ll rate them as an A.”

Review by
07/07/2015

“They were on time, and they got the work done. They gave recommendations, and I felt everything was thoroughly checked out. They did a cleaning out of the fireplace, and they also did a dryer vent cleanout. They left the place clean without damage. I’d give them an A.”

Review by
07/07/2015

“They had the part available, and I liked that. They inspected the fireplace and figured out what part I needed. I ordered it and put it in myself. They just troubleshot it for me. The only work they did was the inspection. I’d give them an A. I had no complaints.”

Review by
07/07/2015

“Fireplace & Chimney Authority has done a couple of things for me. They did an insert fireplace with burning inserts, and then they came a year later and cleaned my chimney. When they cleaned my chimney, they left the place as clean as it was before they came. They’re quick and efficient. They give accurate estimates, and they show up when they say they’re going to. They’re an A.”

Review by
07/07/2015

“I called them to fix my grate, and they fixed my grate. They were very nice young fellows. They did a great job. I have no idea what they did with the fireplace, but I needed a space where they cover it so no birds can get in there. We very rarely use our fireplace. I chose them over a different company because they were the only one that could fix the kind of grate we have. So far, the grate works, so I’d give them an A.”

Review by
07/07/2015

“They had very excellent customer service. The guys that came were wonderful. They were very friendly and very courteous. They didn’t make a mess. I had them do a cleaning and inspection, then I had to get all this other stuff, and they had to come back. The same guy came back, and he was very nice. He did the liner, and he did the chimney stops. He had to put some mortar and all of that. I’d give them an A.”

Review by
07/07/2015

“They were professional. They came in, did what they had to do, and were in and out. There was no problem. They installed a log thermostat inside my gas fireplace. I did have another company I was looking at, but they seemed more professional and the price was as good or better than shopping around. That is why I chose them over a different company. They did good. I have no complaints. I’d give them an A.”

Review by
07/07/2015

“They actually supplied a fireplace for me and did some cleaning of the duct system. I was very satisfied with the work they did. The individual that I dealt with followed up on his calls to me as I was buying his product and stuff like that. He kept me well informed, and he gave me options of what I could use if I needed to replace more than I was thinking about replacing. They deserve an A.”

Review by
07/07/2015

“I had them quote me on some additional work and they never got back to me about relooking at the quotation but the work they did was excellent. They installed a cage over my attic fan, protective cage. The customer service was fine other than following back up as far as the additional business that I was going to give them. I’d give them a B. I would recommend them because of workmanship.”

Review by
07/07/2015

“They did the service that I asked them to provide. They cleaned my fireplace, and they cleaned up after themselves. I chose them over a different company because they had installed the fireplace to begin with. I’d looked into other fireplace installers, and I preferred Fireplace & Chimney Authority over the others. I’d give them an A. I had no complaints.”

Review by
07/07/2015

“They arrived on time, and they took care of the problem. We had asked them for pricing for some other items that we wanted done, and they followed up with the pricing. We have a gas fireplace that wasn’t lighting when we turned it on, so they fixed it. They also did the yearly cleaning of the fireplace. I’d give them an A.”

Review by
07/07/2015

“They were thorough. They actually did cleaning for me. They tried to sell me a new facing, which I do need, but they weren’t pushy about it. He was just showing me when I’m ready. They did a great job, and I was very satisfied. They cleaned up very well afterward. I would say they’re an A. I did not have any issues.”

Review by
07/07/2015

“They put in new fireplace logs for us. I was very happy with them. I’m going to use them for some deck work cleaning next week. I thought they were very professional. When they came in, I had a problem because I had a construction guy working on that fireplace, and I was afraid that maybe the gas was leaking. They came in and suggested the logs were old and stuff like that. I needed new ones. It was a very positive experience—they were in and out. I’d give them an A. It was very positive.”

Review by
07/07/2015

“They were outstanding. The gentlemen that were working were very nice and very efficient. They’re very thorough in what they did, and they also cleaned up everything. They did a great job. We had to get our chimney and our furnace relined because we didn’t have a lining, so we got a lining. They put a flue seal around it, and then we needed a cap on top of our chimney. They had to re-vent the furnace the way it blows. I’d give Fireplace & Chimney Authority an A.”

Review by
07/07/2015

“I think they did a good job and the only thing was we had a little cleanup issue. The work that they did seemed fine. They rebuilt the top of the chimney and did fireplace work. It’s hard for me to give them a grade because my husband was the one that dealt with them. I’d give them a B because they mussed up some of the grass and one of our screens got broken and we really didn’t get good follow up on taking care of that stuff. I would recommend them to others.”

Review by
07/07/2015

“They did a cleaning. They showed up on time. After they left they cleaned up after themselves. I’d give them a B because I wanted them to clean and inspect and they cleaned it but basically they didn’t tell me that beforehand, before they cleaned it that even after they cleaned it wasn’t going to be functional so I have to have repairs done and I would have preferred that they told me that ahead of time. I would recommend them to someone else. They were fine.”

Review by
07/07/2015

“They did exactly what they said they were going to do. They replaced the doors to the ash catcher. I chose them because I actually had tried to visit a competitor who didn’t honor the hours they listed. I called the Fireplace & Chimney Authority people, and they very quickly got me to the right people because they were a large organization. The first person I spoke with was not the right person, but they took the time and got me in touch with the right person who was in a different store. They were just very easy to deal with. They knew exactly what it was, and they scheduled the appointment. The price was within expectations, so it was a pretty painless experience. The guy came in, pried out the old doors, and put in the new ones. They cleaned up after themselves, which was important. They did it all with very little fuss. I’d say they’re an A.”

Review by
07/07/2015

“I would say it took several tries to have a good experience but eventually it was a good experience. I liked that the work was completed and their time frames in terms of when they would be there wasn’t all day like some companies that tell you they’ll be there between 8 and 5, which doesn’t give you a whole lot of flexibility for the rest of the day so that was appreciated. They have a narrow time frame. We had some issues with our gaslight. They didn’t get it right the first couple of times. I think the issue was that it took several times to get to the actual root cause and get the problem. I’d give them a B. I would recommend them because there are not a lot of companies that do what they do. This isn’t like which car dealership would you recommend to a friend. There aren’t a lot of choices there.”

Review by
07/07/2015

“I would not hire them again. It was not a pleasant experience. I would not hire them again and I would not recommend them. I felt like they came up with just a million and one things that were wrong and everything we had to do. We called in a licensed mason just to have him come in and tell us what his opinion was without telling him anything that they had said and it was quite different. I felt like the chimney place was kind of, and I’m not sure what the word is. They came just for cleaning and they just came up with a million different things that we had to do. He just came up with a bunch of stuff that they said we had to do and it was unsafe. So first we wanted a second opinion and we just said basically, no. About half of the things that they wanted us to fix, our licensed mason said did not need to be done. I just felt that it was a big sales pitch for everything that came after the cleaning. I don’t doubt that they didn’t do a good job cleaning. Watching them, there were two guys there. One guy was working and the other guy was just leaning against the ladder the whole time. I just did not get a good feeling. No, I would not ever call them back again. I’d give them between a C and a D, so D+.”

Review by
07/07/2015

“Things were slightly delayed by weather but that’s about it. They were able to match the bricks, and we have a house that has a specific style of brick. I’m not even sure what they call it anymore. It involved a specific kind of common brick that had a blackish tinge to it. Apparently, it was very popular in the 1950s, but it’s not so popular now, so it’s very had to find. We’d had repair work done ten years ago. The company that did it then just replaced it with regular, common brick, and of course, it didn’t match at all. Fireplace & Chimney Authority was able to actually match the original mixture of old brick, so I’m very satisfied. They rebuilt the chimney about halfway down and put on a new cap. I guess I would say they were excellent. I haven’t had any problems. There’s a brick fireplace in the basement that was getting efflorescence, and until it doesn’t develop anymore, I won’t know for sure that that really solved the problem. On looks and the way it appears, it’s definitely an A. It would be excellent if it solved the problem of the efflorescence of the bricks in the basement, and I won’t know that for a while yet.”

Review by
07/07/2015

“They seemed to be knowledgeable. There is not a lot of pressure. They follow through and that’s about it. They did a number of things for me. I have a wood burning stove so they've come out and they've cleaned out my wood burning stove. They've cleaned up my gas grill. They installed an actual fireplace, gas fireplace in my kitchen so we’ve had a number of work done with them. I chose them over a different company because they had more of a product line of the type of fireplaces we were looking for. I’d give them a B because there was a thermostat that didn’t work properly to automatically turn the fireplace on and off, which really wasn’t their fault as much as the device itself. I would recommend them to someone else.”

Review by
07/07/2015

“I like that they had a physical place to go to when I was describing the problem that I was having. We had this problem—like a backfire or whatever—and I didn’t know if the chimney was clogged. It turned out it was not clogged, so they cleaned it. Then, they put the chimney cap on where the chimney goes from the fireplace and boiler. They couldn’t solve the boiler problem because they were just there to clean the chimney and to make sure that the chimney was not the cause of the explosion sound that was happening when the boiler would ignite. There’s something wrong with the boiler and not the chimney, but they did clean the chimney. I’d give them an A.”

Review by
07/07/2015

“Their work is quality and the price is reasonable. I thought the communication was poor. I had a lot of trouble with them communicating with my tenant to coordinate getting into the unit. I did talk to the man running the job and I told him my tenant would be home and I guess he didn’t hear me or understand so he didn’t finish the job. He told me he didn’t know they would be home so then there was a lapse of communication back and forth to get the job finished because we needed to put the liner in the chimney. I’d give them a B. I have recommended them to others but my son went somewhere else.”

Review by
07/07/2015

“Fireplace & Chimney Authority repaired the chimney, and they did a great job.”

Review by
07/07/2015

“They did the work and cleaned up after themselves. It was fine. They were perfect.”

Review by
07/07/2015

“It was a good experience.”

Review by
07/07/2015

“It was a positive experience. They did repair work for me.”

Review by
07/07/2015

“They cleaned our chimney again this year. They did a pretty good job. They left the house clean, and the workers were very, very friendly. I’d give them an A.”

Review by
07/07/2015

“They were knowledgeable, and they knew what to do. They just had to clean out our chimneys and clean out our dryer vent. They cleaned up after themselves. I’d give them an A.”

Review by
07/07/2015

“They came and got the job done. They cleaned the chimney. They showed up on time, they were very clean, and they had good customer service. I’d grade them as an A.”

Review by
07/07/2015

“It was nothing special. They committed to what they were going to do and they followed through with it. It was good several and good quality. They did the fireplace logs. I’d give them a B.”

Review by
07/07/2015

“Fireplace & Chimney Authority did quality work. They were on time, they had quality products and did quality work, and it all turned out just fine. They put in new fireplace doors. It’s an A for them.”

Review by
07/07/2015

“It was a good experience. They were professional. They were clean, and they left the area clean. They were fast and reasonably priced. They replaced the chimney part, the flue. I’d give them an A.”

Review by
07/07/2015

“Fireplace & Chimney Authority built a fireplace in the house. They had good workmanship. They were friendly and very clean, and they had very good craftsmanship. I will give them an A.”

Review by
07/07/2015

“Everything went great. They replaced a damper. They had a good crew, and I would give them an A.”

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