Fireplace & Chimney Authority
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fireplace & Chimney Authority has received 4.7 out of 5 stars based on 145 customer surveys.
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5th year as a Best Pick Call
"We are an established and popular company with an excellent track record for providing great customer service in the Midwest. We've earned an outstanding reputation for quality and excellent service. We believe in keeping our customers happy and providing them with products and services at a very competitive price."

Scott Bogat | President
Company Information
Services Offered
Fireplace & Chimney Authority offers chimney construction, repair, lining, cleaning, and capping. The company provides a variety of other services, including tuck-pointing; fireplace construction, installation, inspection, and repair; stove installation and servicing; and grill sales and installation.
Minimum Job
The company requires a $149 minimum for cleaning services.
Company History
The company started in 1985.
Distinctions
Fireplace & Chimney Authority is a member of the National Chimney Sweep Guild and the Hearth, Patio, and Barbecue Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Additional Information
The company installs a variety of fireplaces and carries Mendota, Kingsman, Lennox, RH Peterson, and many other product lines.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
120 E Lake Street
Elmhurst, IL 60126
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Fireplace & Chimney Authority has received 4.7 out of 5 stars based on 145 customer surveys.
5
120
4
16
3
6
2
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2019

No review comments provided

Review by
11/09/2019

“The online representative went to bat for me and actually waived the shipping charge.”

Review by
11/08/2019

“John has done a great job every time he has come.”

Review by
11/02/2019

“I would like to recognize my service technician, Mike, for his exceptional service.”

Review by
10/29/2019

“They were very respectable.”

Review by
10/27/2019

“Fireplace is awesome”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“The service persons who came out were very knowledgeable.”

Review by
10/26/2019

“John and Ricky did an awesome job repairing the chimney, firebox and installation of the gas logs!”

Review by
10/25/2019

“We are very happy with the service and the installation that we received.”

Review by
10/24/2019

“The gas logs were a great edition”

Review by
10/23/2019

“The gentlemen that came in were very thorough, clean and in and out quickly.”

Review by
10/23/2019

No review comments provided

Review by
10/21/2019

“They were all great start to finish”

Review by
10/21/2019

No review comments provided

Review by
10/21/2019

No review comments provided

Review by
10/21/2019

No review comments provided

Review by
01/19/2019

“The recommended unit is completely unacceptable and looks awful! I am still waiting for a call from the Manager to remedy the situation.”

Review by
01/16/2019

“They exceeded my expectations by being responsive, knowledgeable, and they cared about doing a great job.”

Review by
01/16/2019

“The met or exceeded my expectations with their communication and personal customer satisfaction.”

Review by
01/16/2019

“I found them all courteous and professional.”

Review by
01/16/2019

No review comments provided

Review by
01/16/2019

No review comments provided

Review by
01/16/2019

No review comments provided

Review by
01/16/2019

“They kept the jobsite clean.”

Review by
01/15/2019

No review comments provided

Review by
01/15/2019

“They were on time and very efficient. John Menos who did the work was a true professional and I had confidence in him very quickly.”

Review by
01/15/2019

No review comments provided

Review by
01/14/2019

No review comments provided

Review by
01/14/2019

No review comments provided

Review by
01/14/2019

No review comments provided

Review by
01/14/2019

No review comments provided

Review by
01/14/2019

“I was most satisfied with the quality of their work.”

Review by
01/14/2019

“I would like to recognize the main guy who handled the job. I can't remember his name was he was really helpful and great.”

Review by
01/14/2019

“The installation was fantastic.”

Review by
01/14/2019

“I am not likely to recommend them. I think when they first came out everything was fine but, unfortunately, the crew didn't have the right materials and they didn't tell me about it. When I called the company to let them know the job was unfinished they came back out. The two gentlemen kept repeating, 'we normally don't come out for this, we only come to do this when we are cleaning the fireplaces, we don't come out just for this.' They had already cleaned the fireplaces. I was just asking them to come back to complete the job. They didn't have enough packages of the ember in the truck the first time they came out. They only had one bag and they needed three bags. It was disturbing that they kept saying that and I could not recommend them because they were not as professional as they could have been.”

Review by
09/03/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
09/01/2017

No review comments provided

Review by
08/27/2017

No review comments provided

Review by
08/25/2017

“Very nice people, very professional installation, kind and thoughtful. We love our two new fireplace inserts.”

Review by
08/24/2017

No review comments provided

Review by
08/24/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

“A bit pricey. But good stuff.”

Review by
08/23/2017

No review comments provided

Review by
08/23/2017

“Worked hard to fix the problem. It took a couple of visits due to special parts needed. Very professional. Good job”

Review by
08/23/2017

“Explained the service they were going to perform and did a great job installing. We had two remote ignition burners installed and they work awesome.”

Review by
08/23/2017

No review comments provided

Review by
11/10/2016

“I give them an A rating. They were checking the chimney.”

Review by
11/10/2016

“I'm very happy with the fireplace. I'd grade them an A+.”

Review by
11/10/2016

“That was long time ago. I had no complaints—it was fine.”

Review by
11/10/2016

“That was a long time ago. It was good. They installed a fireplace and doors. I have no complaints.”

Review by
11/10/2016

“They earned an A+. No problem, they were in and out. They were fine. They put a new fireplace in.”

Review by
11/10/2016

“I love my fireplace. I got a fireplace installed—A+. I'm very likely to recommend them.”

Review by
11/10/2016

“They were fine. They put a new chimney cap on. I had no complaints at all.”

Review by
11/10/2016

“I'd say it was an A. They were punctual. They did a fireplace cleaning.”

Review by
11/10/2016

“They did glass doors for my fireplace. It was A+ work. I will recommend them.”

Review by
11/10/2016

“I give them five stars.”

Review by
11/10/2016

“We had them come out and do an estimate. They did cleaning about a year ago. We had no complaints about that experience. The service was fine.”

Review by
11/10/2016

“I'd give them an A. They re-capped the chimney. They're friendly, on time, and they do a good job. They didn't leave a mess around anywhere.”

Review by
11/10/2016

“It was fine. I have no complaints. They were very cordial and did the work well. It was to check the fireplace and make sure it was OK.”

Review by
11/10/2016

“I got the chimney cleaned. I would definitely give them an A+ grade. They came early and they were really nice.”

Review by
11/10/2016

“It's fine. I had a new fireplace put in last Christmas, we're fine, and the chimney is OK. I have no complaints at all.”

Review by
11/10/2016

“It was fine. It was great, but I only used them one time, like a year ago. They did cleaning in the chimney and fireplace. There's no reason not to recommend them.”

Review by
11/10/2016

“That was last year I think. It was fine, it was good. They went out of their way to match the brick, and they did a very good job. I have no complaints at all.”

Review by
11/10/2016

“I seem to be satisfied with my experience; so far, everything seems fine. It's been a long time since then, relatively. I had the furnace cleaned again yesterday, the annual check-up, everything was fine. There was a little complicated issue at the time. Some part had to be attached, something to do with the furnace. I can't go into it, I'd have to go back to my records and look it up. I was satisfied with the job, and everything seemed to be fine. They seem to be fine. I hesitate to rate them at all. I have no complaints at all. I probably would recommend them.”

Review by
11/10/2016

“My  experience was fantastic. What made it positive was the time frame, the quality of the work, and the helpfulness in trying to pick out all the details. The showroom was excellent. They replaced the doors to our fireplace and they're custom-made. I grade them an A+, hands-down. They came in earlier than they said, and they were right on top of it. I have already recommended them.”

Review by
11/10/2016

“The  company that was at my house the other day cleaning my chimney. They were fine to deal with. I thought they were an A+; I enjoyed working with them. They were very nice to deal with. I'm going to use them for my other projects in the near future here.”

Review by
11/10/2016

“We've  done everything now, from replacing a fireplace to a chimney. So, all of it. I give them an A+. They did a great job. They know what they're doing. They figured it out, got it out, and redid the whole fireplace. It's great, really great.”

Review by
11/10/2016

“I'm trying to remember, it's been awhile. It's been a year since I'd used them. I'd give them an A grade. They refaced a stone fireplace. I liked the selection I had, their design assistance, and overall price was competitive.”

Review by
11/10/2016

“The last time I believe it had to do with getting the fireplace started. I would say they get a B+. The quality of work was good. Their punctuality was good.”

Review by
11/10/2016

“That was like a year ago. I'd give them a B. I'd recommend them; in fact, I need them back to finish up. I like that it's the same staff over the years, and they're familiar with what was done before.”

Review by
11/10/2016

“They did a whole wall stone-faced built in fireplace. I'd grade them a B. There's gaps here and there.”

Review by
11/10/2016

“They had to come up three time because they brought out the wrong logs several times. But in the end they fixed it so that was fine. I'd grade them like a C.”

Review by
11/10/2016

“My experience has been more neutral. The original work was done on my chimney. Actually the original work was done--I had a wood-burning fireplace and I converted it to gas--with that they did an inspection of the chimney and told me that it would be a couple hundred dollars to fix it in the spring. When I had them out in the spring they told me it would be a couple thousand dollars, so at that point I stopped using them and got a different company to come in and fix it for a lot less money. The original work I was happy with, so that was fine. What they did was fine, I don't really have much of an expertise. Things look good and it seems to work fine. They were good with the cleanliness, and what they did seemed to be fine. But like I said the bait-and-switch thing was not palatable and I would not use them again because of that. I would not recommend them.”

Review by
07/07/2015

“They did exactly what they said they were going to do. They replaced the doors to the ash catcher. I chose them because I actually had tried to visit a competitor who didn’t honor the hours they listed. I called the Fireplace & Chimney Authority people, and they very quickly got me to the right people because they were a large organization. The first person I spoke with was not the right person, but they took the time and got me in touch with the right person who was in a different store. They were just very easy to deal with. They knew exactly what it was, and they scheduled the appointment. The price was within expectations, so it was a pretty painless experience. The guy came in, pried out the old doors, and put in the new ones. They cleaned up after themselves, which was important. They did it all with very little fuss. I’d say they’re an A.”

Review by
07/07/2015

“Things were slightly delayed by weather but that’s about it. They were able to match the bricks, and we have a house that has a specific style of brick. I’m not even sure what they call it anymore. It involved a specific kind of common brick that had a blackish tinge to it. Apparently, it was very popular in the 1950s, but it’s not so popular now, so it’s very had to find. We’d had repair work done ten years ago. The company that did it then just replaced it with regular, common brick, and of course, it didn’t match at all. Fireplace & Chimney Authority was able to actually match the original mixture of old brick, so I’m very satisfied. They rebuilt the chimney about halfway down and put on a new cap. I guess I would say they were excellent. I haven’t had any problems. There’s a brick fireplace in the basement that was getting efflorescence, and until it doesn’t develop anymore, I won’t know for sure that that really solved the problem. On looks and the way it appears, it’s definitely an A. It would be excellent if it solved the problem of the efflorescence of the bricks in the basement, and I won’t know that for a while yet.”

Review by
07/07/2015

“I like that they had a physical place to go to when I was describing the problem that I was having. We had this problem—like a backfire or whatever—and I didn’t know if the chimney was clogged. It turned out it was not clogged, so they cleaned it. Then, they put the chimney cap on where the chimney goes from the fireplace and boiler. They couldn’t solve the boiler problem because they were just there to clean the chimney and to make sure that the chimney was not the cause of the explosion sound that was happening when the boiler would ignite. There’s something wrong with the boiler and not the chimney, but they did clean the chimney. I’d give them an A.”

Review by
07/07/2015

“They put in new fireplace logs for us. I was very happy with them. I’m going to use them for some deck work cleaning next week. I thought they were very professional. When they came in, I had a problem because I had a construction guy working on that fireplace, and I was afraid that maybe the gas was leaking. They came in and suggested the logs were old and stuff like that. I needed new ones. It was a very positive experience—they were in and out. I’d give them an A. It was very positive.”

Review by
07/07/2015

“They were outstanding. The gentlemen that were working were very nice and very efficient. They’re very thorough in what they did, and they also cleaned up everything. They did a great job. We had to get our chimney and our furnace relined because we didn’t have a lining, so we got a lining. They put a flue seal around it, and then we needed a cap on top of our chimney. They had to re-vent the furnace the way it blows. I’d give Fireplace & Chimney Authority an A.”

Review by
07/07/2015

“Fireplace & Chimney Authority has done a couple of things for me. They did an insert fireplace with burning inserts, and then they came a year later and cleaned my chimney. When they cleaned my chimney, they left the place as clean as it was before they came. They’re quick and efficient. They give accurate estimates, and they show up when they say they’re going to. They’re an A.”

Review by
07/07/2015

“They actually supplied a fireplace for me and did some cleaning of the duct system. I was very satisfied with the work they did. The individual that I dealt with followed up on his calls to me as I was buying his product and stuff like that. He kept me well informed, and he gave me options of what I could use if I needed to replace more than I was thinking about replacing. They deserve an A.”

Review by
07/07/2015

“I called them to fix my grate, and they fixed my grate. They were very nice young fellows. They did a great job. I have no idea what they did with the fireplace, but I needed a space where they cover it so no birds can get in there. We very rarely use our fireplace. I chose them over a different company because they were the only one that could fix the kind of grate we have. So far, the grate works, so I’d give them an A.”

Review by
07/07/2015

“They had very excellent customer service. The guys that came were wonderful. They were very friendly and very courteous. They didn’t make a mess. I had them do a cleaning and inspection, then I had to get all this other stuff, and they had to come back. The same guy came back, and he was very nice. He did the liner, and he did the chimney stops. He had to put some mortar and all of that. I’d give them an A.”

Review by
07/07/2015

“They were professional. They came in, did what they had to do, and were in and out. There was no problem. They installed a log thermostat inside my gas fireplace. I did have another company I was looking at, but they seemed more professional and the price was as good or better than shopping around. That is why I chose them over a different company. They did good. I have no complaints. I’d give them an A.”

Review by
07/07/2015

“They did the service that I asked them to provide. They cleaned my fireplace, and they cleaned up after themselves. I chose them over a different company because they had installed the fireplace to begin with. I’d looked into other fireplace installers, and I preferred Fireplace & Chimney Authority over the others. I’d give them an A. I had no complaints.”

Review by
07/07/2015

“They arrived on time, and they took care of the problem. We had asked them for pricing for some other items that we wanted done, and they followed up with the pricing. We have a gas fireplace that wasn’t lighting when we turned it on, so they fixed it. They also did the yearly cleaning of the fireplace. I’d give them an A.”

Review by
07/07/2015

“They were thorough. They actually did cleaning for me. They tried to sell me a new facing, which I do need, but they weren’t pushy about it. He was just showing me when I’m ready. They did a great job, and I was very satisfied. They cleaned up very well afterward. I would say they’re an A. I did not have any issues.”

Review by
07/07/2015

“They were very good in terms of communicating with me, but maybe not in terms of prices and what to expect. I had a fireplace issue where it was not lighting up. It took them probably about 15 minutes to fix. I’d give them an A.”

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